Harron Homes Retford reviews

★★★★★ 5/5

Trustpilot

I was quite worried about buying a new…

I was quite worried about buying a new build house given all the horrible reviews online. However I can say harron homes have exceeded my expectations. From reserving the house to moving in the whole process has been smooth and effortless. We have bought on The Hawthornes, North Yorkshire. The site manager and customer service team have been great. They are actually chasing me to compete snags! The few workmen who have already been out to compete snags have been efficient & tidy and have done a great job. Overall I am very happy with our new home & it is above and beyond what I expected it to be.

Jessica · 31 January 2022

★★★★★ 5/5

Trustpilot

Great Customer Service

Jan has been fantastic with helping me out to buy my home in High Gables, always checking up and trying to offer incentives and help me out with a complicated buying process but the support has been extremely motivating!

Rob · 22 August 2020

★★★★★ 5/5

Trustpilot

Attentive and friendly

Sylvia, Ann and Chris was extremely attentive on the day we visited. They went above and beyond to ensure we had all details we needed. They were all very friendly and helpful.

Krystal · 15 January 2022

★★★★★ 5/5

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My welcome to housing on Wyndthorpe Chase

The sales executive had a welcoming and friendly manner from the first time I came to view Harron Homes. She helped me to find the house just right for me and was easy to contact when I had any queries.I was impressed by the positioning of the houses and found the layout of a mixture of different housing attractive to look out. I look forward to moving into my new home.

Muriel · 6 February 2023

★★★★★ 1/5

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Bilsthorpe Chase Horror Home please…

Bilsthorpe Chase Horror Home please don’t buy House on the site you would only be disappointed by the poor quality of workmanship. The customer services is as bad as our workmanship stay away. Don’t waste your money. Don’t be your next victim and be disappointed.

Wayne · 21 September 2024

★★★★★ 4/5

Trustpilot

Wonderful Experience

This has been quite an experience and an enjoyable journey with the Hawthorns Carlton team. The service has been very professional from the sales ladies Sandra and Caroline. Although the house was suppose to finish September but we ended up getting it in November the sales time kept us well informed.To the site team Zac and Simon thank you so much for the support. You do attend to each and every issue on time please keep up the good professionalism.

Kudzie · 11 January 2022

★★★★★ 1/5

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Beautiful house the worst buying…

Beautiful house the worst buying experience and customer service I have ever experienced. Pre sales, head of sales and directors lack care, interest and empathy. What should have been one of mine and my husbands best life experience - buying our first home together was the most stressful, upsetting and frustrating time. I believe Harron home owners mantra is ‘put them up, put them in then put them right’ I think that says everything anyone looking to buy a harron homes needs to know!

Customer · 8 January 2022

★★★★★ 5/5

Trustpilot

Hawthornes Windsor

Moved into our new Harron Windsor at Hawthornes today. I wanted to mention Kelly, nothing short of amazing! She really does go above and beyond for you. She was our original Contact and although Caroline and Sandra have been wonderful it’s been so nice to have Kelly throughout the process. Site manager Zac, Simon and their team have been excellent. I can highly recommend the part exchange process, such a stress free experience, reserved In September and completed in December. Thankyou!

Dawn · 5 January 2022

★★★★★ 5/5

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Beautiful houses, friendly salesman

Matt was really helpful and in went in depth with any questions or concerns we had. He was very friendly. The houses are lovely, well sized and really nice show homes.

Cherry · 27 February 2022

★★★★★ 5/5

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First Class Customer Service

Having reserved our plot at Thoresby Vale, Mary & Michelle spent considerable time with us whilst we chose options and additional features for our new house. They were both extremely helpful and patient providing plenty of guidance to assist us in making the right choices. They are professional, wonderful ambassadors for Harron Homes, very kind, considerate and caring. A very big thank you to them for making our lives easier and providing a first class service.

Ricardo · 12 July 2022

★★★★★ 1/5

Trustpilot

The Site manager said you get what you pay for

We purchased a house from Harron home’s in 2020 and it is by far the worst thing I have done. Do not ruin your 2022 by buying anything from this company unless you want to spend two years of your life trying to resolve snagging and major structural issues with your new build house. I have DPC underground, internal and external walls that are 40mm out of level and windows that do not close properly, draft under floor boards, loose bricks, extractor fan full of cavity insulation and many more. Currently I am been told that my windows can’t be fixed due to payment dispute Harron home’s have with the window company. Im not sure why this has anything to do with me. We still have none of the work resolved fully and some has been made worse. My family will be spending another Christmas with windows that have cardboard lodged into them to stop the freezing cold draft getting into the bedrooms and living room. Merry Christmas 🎄

Dan · 20 December 2021

★★★★★ 1/5

Trustpilot

I move in November 2019 and they didn’t…

I move in November 2019 and they didn’t lay my grass until June 2020 so 7 months where I was unable to use my garden . When it was laid they didn’t prepare the ground it’s uneven patchy and the drainage is none existent. The site people said they would have someone come and sort it which never happened then said I had to take it up with head office . This has now resulted in them using the excuse that I didn’t report it to them straight away as the reason they won’t fix the issue . The site manager had already told them it was terrible and not my fault yet the customer service staff are saying it’s a maintenance issue blaming me for not maintaining it . The snagging list was endless from broken gas pipes to the wrong pipes fitted to the boiler. I accept all houses will have a few issues but it’s how those issues are dealt with . Insinuating I had caused the state of my garden when it’s poor workmanship is out of order . I wouldn’t recommend buying a house from this company the aftercare is terrible

Joanne · 17 December 2021

★★★★★ 5/5

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My new Harron home

Buying my Harron home, has been a really good experience.it has been an exciting experience. Jackie has been so helpful. She is helping us every step of the way.Thank you Jackie for everything.

Ranjit · 15 October 2021

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service from Sarah at Thorpe Meadows. She has been very helpful every step of the way in the process of buying my new house. She is keeping me updated every week on how my new house is being built. Always happy to help and answer questions. Credit to Harron Holmes. Cannot wait to move in.

Lorna · 21 February 2024

★★★★★ 5/5

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Oaklands Heath / Highfield Manor

I am in the process of purchasing a property at Oaklands Heath. Jacqui & Sheridan (Oaklands) and Jane (Fixby) have been absolutely amazing. They are helpful and accommodating no matter how many times I call in to view the showhomes at both sites or ask questions. My past 2 house moves have been with Persimmon, but I have to say the service received from Harron has been exceptional in comparison. Thank you and we look forward to our house being built and moving in day!

Helen · 7 December 2021

★★★★★ 5/5

Trustpilot

Lovely development

Attended an event at the Far Grange Meadow development. Lovely development, Sandra was welcoming and the show homes are gorgeous. Highly recommend attending the development to check out the houses available.

Paul · 1 February 2022

★★★★★ 1/5

Trustpilot

Worlds most expensive cowboy builders

So after being in our new home on their Rossendale Gardens development for six months I think I’ve fair judgement to explain what a complete pile of rubbish Harron really are, cowboy behaviour springs to mind. Having previously bought from another well known builder with virtually zero problems this highlighted how poor they are. To start with the sales team of which it was a different face every other week are great at trying to get their sales and commission figures up but helping you with things regarding your new home not so. Now with 20 years experience in the construction Industry myself I’ve a pretty keen eye for how things should look/ be finished. So after pointing a few snags out on the only walk around we had of the house prior to completion the site manager actually sorted non of them out. So after getting the keys to our new home I spent about an hour to produce a snag sheet as we were going on holiday the following day and I managed to fill four A4 sheets of paper. Now to see three signatures on a card who have apparently snagged your new home is beyond poor. The laughable response I got from the sales team was “they do stand a metre away”. The main issues seem to be how straight and square the walls are to which a quote from their site manager was “we have tolerances” I now notice these tolerances each time I walk through my hallway to see the lines in my flooring taper in. This has become more apparent when I’ve recently fitted my own cupboards in the utility and discovered the wall only runs out 30mm between the worktop and floor. Another trade that did a shocking job of the finish were the decorators which I can safely say my 3 year old could have done a better job and got less paint on the carpet. They have recently been back for 2 days working through their snagging list and must have left the filler in the van like the first time around. I could go on as my list really is virtually endless as I find shoddy workmanship and poor quality fittings breaking each week. To go with the shocking build quality they’ve got an equally bad customer service team at the north midlands branch. If your looking for somebody to not return your calls and reply to your emails this is the branch to go to. So it’s safe to say I’ll never buy a home from this bunch and would advise anybody that asks me about the experience to avoid them at all costs.

Mark · 5 December 2021

★★★★★ 1/5

Trustpilot

3 years on

We got off to a really bad start with Harron Homes and I have to give them 10/10 for consistency. Awful Awful houses built by cowboy contractors and a management which doesn’t care.We already have damp and we have complained how cold some rooms are but that don’t respond, obviously we are out of the 2 year warranty but many issues were reported under warranty but they seem to have a specially trained team who delay things that long and fob you off until your warranty expires. We are now being threatened by a management company for the upkeep of a unfinished site which I was under the impression we were to pay for the maintenance off not the cost of finishing it and it appears Harron have a finger in that pie too.I realise there response will be I don’t exist and they have no record of the property but unfortunately it does and I can honestly say it has been the worst 3 years of my life so don’t let it happen to you.

Mr · 5 December 2021

★★★★★ 1/5

Trustpilot

Customer service is horrendous

As a company they build lovely houses but their customer service is horrendous. They constantly string you along with unrealistic build completion dates to keep you interested. Often refusing to give you an honest expectation, only to delay you further a few days later. Don't bother emailing their head office customer services email either, 5 weeks later and still no response...If you want a stress free experience, or to purchase a house with reliable completion date then give Harron Homes a wide berth!

Ian · 29 November 2021

★★★★★ 1/5

Trustpilot

X-Ray vision needed to check for all the hidden mistakes!!

I have been having a very very bad experience with Harron Homes. They installed a Faulty shower cubical which started cracking in the middle a few years after we moved in. Not only was the bottom of my shower cubicle covered in wood shavings plastics and rumbles, they did not install supporting structures which caused it fall apart. They have taken responsibility and decided not to act because my issues started 2 years after even though it was their contractor who failed to do their job. I am left with a broken shower cubicle with Harron Homes not wanting to have anything to do to help. Even with pictures and proof of the failed installation they are not willing to accept that their contractor is doing a bad job installing shower cubicles. Good luck with your new home, make sure you have x-ray vision to check your shower cubicles before your 2 year in the house ends. Would not recommend working with this company.

Ben · 21 November 2021

★★★★★ 5/5

Trustpilot

Laughton Gate Julie and Jo

Julie and Jo are absolutely fantastic. They make the whole process seamless. They’re professional, friendly and nothing is ever too much trouble. Always on hand whenever anything was needed. They were an absolute delight to deal with and our experience with them was brilliant. I can’t thank them enough.

Melissa · 29 June 2024

★★★★★ 5/5

Trustpilot

Great process…

Jane has been a wonder in the process so far and couldn’t be happier with how things are progressing

V · 13 May 2023

★★★★★ 1/5

Trustpilot

Absolutely shocking company.. lie after lie

Absolutely shocking company , after putting a deposit down on a house and being told it would be ready in august the dates changed to Oct then Dec . We where then told not this year . We pulled out with a promise of a refunded deposit as it was not our fault . They never answer e mails or calls and the deposit is still not returned . After seeing the shoddy workmanship though I am glad we didn’t purchase. Join victims of harron homes on Facebook before you comment UPDATE .. only partial refund received.. so yet more lies . Call from a poor member of staff who was completely out of her depth . Get your act sorted Harron and stop telling endless lies . You promised a full refund of the deposit and we got less than half . We only pulled out as house was promised to be ready by August ( it’s still it ready , absolutely crazy )

Sharon · 18 November 2021

★★★★★ 5/5

Trustpilot

We have had an excellent experience of…

We have had an excellent experience of harron homes and this is down to Julie at the Paddocks.She has been so professional and helpful from the start. Julie has always put us at ease and been friendly, she communicates and keeps us up to date when needed and this has been very valued. Overall a very positive experience and would definitely recommend. Sarah & Adam

Sarah · 9 July 2023