Harron Homes Retford reviews

★★★★★ 5/5

Trustpilot

York Vale Gardens

Last year myself and partner were interested in a house on the York Vale Gardens development. After looking at a show home we went to reserve a plot which unfortunately by the Monday had all been reserved! Caroline then called me a month later to let us know there was a plot available! Straight away we reserved the plot, at the time I had Covid and Caroline brought to me the welcome pack and papers to sign dropping them off at my door to get the ball rolling! The process was smooth reserving the property on the 17th Dec and getting our keys 31st Jan! (The house was already built and ready) which was really appreciated as we were due to have our first child beginning of April! The site manager and assistant Scott & Mark have been great too with snagging issues sorting them straight away and even completing jobs themselves. The only minor grumble I have is our street does not have a sign, so when ordering parcels this can be slightly annoying.

Melissa · 13 May 2022

★★★★★ 4/5

Trustpilot

All in all, great!

We have just completed and moved in to our beautiful new home on the Hawthornes in Carlton. The purchasing journey was ‘ok’. Communication wasn’t as I’d hope - neither forthcoming or consistent, equally I’ve not received any communication from sales since moving in to feed back, however it has to be said that Zak the site manager is utterly superb. Everything he has promised; he’s delivered and you can tell he takes real pride in his work. Snags are few and far between and we absolutely love the house, which of course is the main thing! Also, Sam who oversees Part Exchange has to get a mention; she took all the stress out of the process, an absolute credit to Harron. You hear horror stories, however the end product is the most important thing, and we couldn’t be happier with our house.

Matt · 5 May 2022

★★★★★ 5/5

Trustpilot

Ordered a new house in selby at their…

Ordered a new house in selby at their exclusive development..Stunning homeWell built from what ive seen.Julie is the sales person who has managed this she is great.. chatty and helpful..Recoemmend then.Ive had barratt houses in the past these are on a different level

Craig · 18 November 2019

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid

Do not buy your home from Harron! The house we completed on is in such shockingly bad state I can hardly believe someone would build anything like it. It looks like its been built by a child. We have crooked walls, radiator on the wrong wall, missing extractors, several scratched windows, even cracked patio doors. Massive gaps under internal doors, we have bahtroom doors not possible to close as the lock is lower than the opening on the frame etc etc etc! We have been living in the house for almost 4 months and our snag list (with over 200 items) is being ignored by the site management who are beyond useless. We tried to raise our issues with customer care but they ignore us too. There seem to be no one even slightly interested in helping us, there is no apology, no response, nothing. I absolutely hate the house that was supposed to be our forever home. Its so sad. Do not make the same mistake. Avoid at all cost!

Golo · 26 April 2022

★★★★★ 5/5

Trustpilot

We have our dream home

Reverdale park Annette has been amazing from start to finish, thank you so much 😊

Arlanda · 11 November 2023

★★★★★ 5/5

Trustpilot

Shipley Lakeside

We are currently purchasing our new home at Shipley Lakeside. What can I say both Sarah and Charlotte are brilliant. Both very customer focussed, no question too much trouble to answer. Very informative, welcoming and friendly. Made us feel very special today when we went in to reserve our new home. Cannot wait to take possession of our new home and enjoy the peaceful setting at Shipley.

Customer · 30 July 2023

★★★★★ 1/5

Trustpilot

Amazing at the start but as soon as they have your money they aren't interested!

I have lived in my home for 3 years now. Most peoples experience are positive until moving in and then they make out snagging will be completed within weeks/months and here I am with a list 3 years on.I am pregnant and my spare room to be nursery has a serious temperature issue and now that baby is coming along this is more of a serious snag that needs fixing. When my bedroom was 21 degrees in the winter after heating had been on, baby's room was 14. I have had a couple of responses and empty promises and now it is just silence and the last thing I need when I am pregnant.The houses are never finished off to a high standard and never finished because the snagging is never complete until years down the line, when your house has been lived in.As new build companies go, the house sizes and value for money are pretty good but their customer service and after care is so poor I could never purchase another.Who knows if we will ever get sorted but please be aware my experience is not rare.

Customer · 11 April 2022

★★★★★ 4/5

Trustpilot

The sales team ( Tracey and Joanne)…

The sales team ( Tracey and Joanne) were amazing they couldn’t do enough for us when we were buying our home also Todd has been very helpful with the after care.Our home is beautifully designed and we love living herePlot 104 meadow veiw

Ci · 18 September 2019

★★★★★ 5/5

Trustpilot

Ann our sales executive as been amazing…

Ann our sales executive as been amazing she as & is there for us every step of our way to purchasing our new property cannot say enough on the service she as offered us & we feel we have gained a new friend X

EElizabeth · 2 November 2024

★★★★★ 1/5

Trustpilot

Lived in our home 4 years

Lived in our home 4 years, the roads are still not finished, the shared gardens and common areas are not finished or taken care of. Gave up on snagging. You pay a lot for a home and it’s not the dream you were promised!Apparently can’t find me, using my name, worrying to say I purchased a home from them. Also quick to reply to trust pilot as it’s in the public domain, you message customer service and your ignored for months.

Carrie · 6 April 2022

★★★★★ 1/5

Trustpilot

Trying and failing to get basic…

Trying and failing to get basic snagging sorted for over 2 years. Happy to leave your house with faulty electricals.no one from the head office answers the phone, email after email after email to customer service go unanswered and ignored. Our delvelopment was finished well over 12 months ago and the road isnt finished yet - pot holes absolutely everywhereRead all the 5* reviews - the vast majority of these are before purchase / handover so not really a fair reflection! And they try to push you to put a positive review before you get your house - i know for a fact because i was offered a bribe to put up a 5* review when buying, see its still going onShocking and shameful, they truly are a disgrace to the housing industry

Alex · 4 April 2022

★★★★★ 5/5

Trustpilot

Excellent experience with Ann at Brierley heath

Excellent experience with Ann at Harron Homes, Brierley heath.

Aron · 13 December 2025

★★★★★ 5/5

Trustpilot

Nevisons Fold reservation

I've reserved a house on the Nevisons Fold development and so far the service has been amazing. Janette, who has helped us with our reservation, has been great. She's very knowledgeable, answered every question we had, explained things thoroughly, and is always on hand over email or phone. I can't thank her enough for her advice and reassurances.

Miss · 23 June 2025

★★★★★ 5/5

Trustpilot

Reservation at Thorpe Meadows

We have just reserved our plot at Thorpe Meadows, Chesterfield and we could not be happier. The service we have received from Matt Elliot during this time has been exceptional. Matt has made the process effortless and the help we have received from him to reach this stage is the main reason why we are already counting down the days to move in. Thank you again Matt, we have our dream home pending and it is thanks to you.

Laura · 3 May 2022

★★★★★ 4/5

Trustpilot

Purchased a new build on Phase 2 at…

Purchased a new build on Phase 2 at Crich and used the P/x on our home to help purchase the property.Overall Harron homes gave us a fair price for our home and it was fairly straight forward.Ann the sales lady kept us fully informed on the progress of the new build and was very helpful with helping us choose extras etc for the new home.We had regular photos showing us the progression on the build too.When buying a new home it isn’t like buying a new car expect issues with the new home.The only criticism I have is the snagging work took too long to complete but I accept Covid played a part in that.Overall we love the house and the area.Thanks again to Ann and Daz the snagging expert who did a great job rectifying our issues.Andy&Helen

Andy · 9 March 2022

★★★★★ 5/5

Trustpilot

Harron home at Brierley heath have been…

Harron home at Brierley heath have been wonderful. Both Julie and Karen have been absolutely amazing and supportive. Julie is an absolute diamond. We have been looked after every step of the way. If i could give 10 stars I would.

Cindy · 31 March 2020

★★★★★ 1/5

Trustpilot

Harron Homes - The Grange

-- UPDATE 2 --After my initial review, Harron's reply asked me to provide details so they could assist further. I replied to them with my e-mail address and Harron ignored it.After my 1st update highlighting their lack of response, Harron have replied but, again, not to me directly even though they have my contact details.They urge me to contact the same customer care team who have already told me they won't deal with the issues reported.If Harron genuinely want to resolve the issues, they can contact me directly with an explanation of how they plan to do it and I'll happily provide a 3rd update admitting I was wrong about them.-- END OF UPDATE 2 ---- UPDATE 1 --If you thought that Harron replying to this review showed they actually were "keen to assist", it appears you would be mistaken.From the details in my review they could have easily identified me if they wanted to. But, as with many of their negative reviews, they chose to imply that the review might not be genuine. I can assure anyone interested that I am a genuine, very unhappy purchaser of a new Harron Homes property (as, I imagine, are many of the writers of the other negative reviews).I have provided them with my e-mail address through the private message they sent (the same e-mail I've used in communication with them over the last 3 years) and I've had no response to it from them at all.Be aware, this is the type of thing to expect from Harron if you do choose to buy from them.-- End of update 1 ----- Original review below ---If you are looking for a New Build property with (to quote Harron's marketing material) "quality as standard", I would advise looking at developers other than Harron Homes.My experience of buying a property from Harron reflects many of the reviews on this site (and other review sites). Their sales and marketing teams did a great job of convincing me that I would get a beautifully finished home and if any issues did occur they would be dealt with and fixed promptly. The reality has proved to be the opposite.I had the property professionally "snagged" when I bought it. The snagger found many examples of a poor quality finish and, in his opinion, the house was not in a condition suitable for handover.While Harron initially seemed willing to deal with the issues reported to them, it didn't take long for for that to change. I have had unreturned phone calls, ignored e-mails, appointments not kept, remedial work done to a poor standard, work started then left for 2 months before being finished in 1 day, requests for a proper schedule of work ignored, etc.I get the impression that they have been hoping the poor after-sales service will result in new owners 'giving up' and sorting the problems out themselves.This has been ongoing since before Covid, although Harron haven't missed the chance to use that as an excuse, and they have taken the opportunity to furlough staff responsible for fixing problems while still building more new properties (presumably with the same poor finish).Eventually, I had to go to the warranty provider's (LABC) remediation service to get action on some issues, and Harron are refusing to comply with the LABC's instructions to fix some external mortar cracking, caused by Harron's contractors when they were dealing with other cracks, and to investigate my reports of rooms losing heat quickly and possible insulation issues.In spite of 2 failed attempts to fix the cracking, Harron now just quote the words "thermal shrinkage" and claim it's not their responsibility.Because of Harron's refusal to inspect the cold issues, I had a professional thermal imaging inspection carried out, which has shown numerous issues with potentially missing or incorrectly installed insulation, excessive heat loss and cold air ingress, and cold air flow behind the plasterboard.I've passed the report from this inspection on to Harron, and their only response has been that the insulation has been checked, is all present and correct and they won't do anything further. They have not checked the insulation or any of the other identified thermal issues since I've owned the property.If, like me, you are gullible enough to believe their marketing and buy a new property from Harron, be prepared for a lot of stress and disappointment after moving in.I would suggest that, after agreeing the property price with them, you discuss with your solicitor if it's possible to hold back some money subject to Harron completing any defect remedial work properly. At least that way you would have some money to be able to get issues fixed by a reputable builder if Harron fail to do the work.

PhilR · 1 March 2022

★★★★★ 1/5

Trustpilot

Too many defects

Too many defects, snags and shody workmanship too mention them all individually but what is noticable is the lack of them recifying the issues. As an example the roof above my front door was leaking making the door unusable. When informing them of the issue and what was wrong and what needed to be done. They had to send their CSO out to inspect. 1 month later he came out and agreed that it was an issue, a month later the roofers came out and agreed it was an issue. A few more months went by and another team of roofers came out and agreed it was an issue but they didn't have the 4 plastic strips to repair it. A few more months went by before I contacted them again for an update. They sent a team out to fix it with the wrong colour replacements. To cut a long story short. 2 5 years in and I still keep a bottle of shower gel by the front door.Standard reply below. However the issue has passed 2.5 years to sort a simple issue. Throughout Harron Homes are not in control of their sub contractors. Excuses ranged but included blaming subbies. Excuses such as they went to the wrong site, but refused to make them come to the right site. I spoke with assistant manager who got the ball rolling but I asked to speak to her supervisor 2 months ago, still waiting. Which part are you working with? My phone is free now and is always available. Ring now??Still not rung

Rik · 1 March 2022

★★★★★ 5/5

Trustpilot

Visited Harron Homes at Killinghall…

Visited Harron Homes at Killinghall this week, the show home was amazing and Caroline was really helpfull, lovely location with great staff. Highly recommend a look round the show home, it’s gorgeous.

S · 26 February 2022

★★★★★ 5/5

Trustpilot

York Vale Gardens - Excellent

Me and my husband moved into York Vale Gardens just before Christmas. The whole process of purchasing, completion and post completion queries has been wonderful. Small snags and issues identified at completion were fixed immediately and to our convenience. A couple of issues have arisen since and again Harron Homes have fixed these as soon as possible. Big thanks to both Scott and Mark the site managers, very approachable, friendly and professional, nothing is too much for them. Made our whole moving experience a lot easier!

Kathryn · 21 February 2022

★★★★★ 5/5

Trustpilot

Fantastic experience!

Jane at Highfield Manor couldn't have been more helpful. She was efficient, informative and supportive during the reservation process. Thanks Jane!

Melissa · 30 April 2023

★★★★★ 5/5

Trustpilot

Jane at Harron homes was exceptional…

Jane at Harron homes was exceptional helping us every step of the way during our purchase of our forever home. Nothing was too much trouble and I’m very particular! I can’t recommend Jane enough

Arlene · 23 October 2021

★★★★★ 5/5

Trustpilot

Buying a new house.

Great people to do business with. Very helpful, kept us informed all through the purchase process. The house is finished to a high standard.Only comment I would make is that the patio to the rear french windows and the small path to the rear door are neither use nor ornament. Also the lack of a door to the side of the garage is a real frustration. Apart from that all good.

Stuart · 20 February 2023

★★★★★ 4/5

Trustpilot

Good experience with the Thorpe Meadows team, thus far.

UPDATE (6/02/22) - We have got a callback today from Matt who was sincerely apologetic, and was not able to get in contact due to matters outside his control - That we did appreciate and he was lovely and answered all our pending questions which went a long way to making us feel hopeful._UPDATE (6/02/22) - So after seemed like a promising start. We have yet to receive any contact from the Harron site in regard to a plot we would love to secure, this is despite multiple calls and messages left asking to be called back. _(29/01/22) As first-time buyers, we were keen to deal with house developers who were willing to listen to us and patiently advise us, not sell to us. That’s what we found with Matt & Sylvia at Thorpe Meadows. They have been genuinely lovely. We can’t wait to deal with them as we navigate through this process and get our first home._We will continue to update this review.

Joseph · 6 February 2022