Every review we hold for the Renfrew office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookWords can’t describe the excellent service we received from the fantastic attention to detail in everything Sam and Callum done , also the customer service it was second to none. There wasn’t a job too big or small, the team at penny lane were so down to earth but very professional. We will be recommending to everyone. ‘ The Adair’s ‘
Ashley · 1 March 2021
Agent replied · 6 July 2023
Thank you “The Adair” family for taking the time to leave such a lovely review. We are so happy you were pleased with the service you received from our team! We wish you all the best in your future plans! Penny Lane Homes
★★★★★ 5/5
GoogleGreat service all round from Jack in Renfrew branch. Advice and guidance throughout the process and reassurance at the right times. …
Tom · 14 August 2025
★★★★★ 1/5
GoogleI have witnessed some absolutely disgusting treatment of a colleague over the last couple of days from this company - to the point I’ve actually been concerned for their health!!
A company I certainly would have no dealings with and will definitely be advising others against it - word of mouth goes a long way
Poor poor customer service
LNC · 7 July 2019
Agent replied · 6 July 2023
Good Morning,
Due to you not being a direct customer we have asked Google to remove this review. Please call the office as a matter of urgency and ask to speak to myself so I can discuss this with you.
Please also note as a small family run business one star reviews have a detrimental affect on our everyday business so fake reviews are taken very seriously.
Regards
Penny Canning
Manager
★★★★★ 5/5
GoogleAn excellent company who have really helped me with buying and selling my properties. Real personal touch when dealing with a family run business. All the team have been excellent to deal with; Mark, Penny, Ian and Calum. Couldn't recommend highly enough. I have since recommended friends and family to Penny Lane and will continue to do so.
B · 7 July 2019
Agent replied · 6 July 2023
Hi Mr Wilson,
Thank you very much for your amazing review of our company. As you know we take great pride in our company and reviews mean everything to us so we really appreciate you taking the time to write this. We wish you all the best in your new home and look forward to working with your friends and family in the future.
My best
Penny Canning
Manager
★★★★★ 5/5
GoogleWhen my wife and I decided to sell our family home, we were unsure to use this company or another one literally around the corner. I decided on this company purely based on the responsiveness & professionalism shown by Callum, and Kayleigh. No email query was too much. They were on the ball within minutes with a reply. Or always on hand to answer phone calls at the first attempt. They sold my house within 2 days (Honestly) and while we will miss our family home, it’s on to the next chapter for our family in our new home.
If your thinking of buying/selling in the Renfrew area, you simply will not find a more dedicated team of people. Cannot recommend them highly enough! Thanks again Kayleigh!
From Lynsey & PeterPositiveResponsiveness, Quality, Professionalism, Value
Peter · 25 August 2021
★★★★★ 1/5
FacebookBook a viewing turned up and get told it wasn’t booked in even though I have emails to confirm and couldnt let me view property also because wasn’t in a diary what a waste of time and a joke
Steven · 31 August 2021
Agent replied · 6 July 2023
Hi Steven. Sorry to hear that you were not happy with the service you received. Having checked back on our records, our team had emailed you to offer a time to view the property, to which you replied to at 15:42PM yesterday, you then would have received a bounce back email stating the team member who was dealing with your enquiry was now out of office and to call the office to get confirmation of your viewing, which was not done therefore no booking would have been in the diary for our agent to attend. Due to a current tenant being in the property we cannot access the property without their permission.
★★★★★ 5/5
GooglePenny Lane were fantastic with me. I was in a very difficult personal situation and they did their best to be discreet and help me out. My issue was dealt with by them very sensitively and I couldn't be more grateful to them. Thank you :)
Sarah · 7 July 2019
Agent replied · 6 July 2023
Sarah, we were so glad to be able to help you and thank you for posting such a positive review! Do get in touch if there's anything we can help with in the future.
Penny Lane Homes.
★★★★★ 5/5
GoogleMy wife has just sold her flat in Renfrew. All the team very friendly and the service was first class from everyone from start to completion of contracts. Great communications from everyone . Thank you all definitely would use Pennylane homes again,
Michael · 7 July 2019
Agent replied · 6 July 2023
Hello Michael, thanks a lot for taking the time to leave a brilliant review. We are glad to hear that everything went well.
★★★★★ 5/5
GoogleVery happy with the service received from Wayne at Penny Lane in Shawlands over the past 18 months or so he has been in charge. He always responds promptly to messages from me and, more importantly, our tenants.
Ross · 6 July 2020
Agent replied · 6 July 2023
Hello Ross,
It's great to hear that you've had a good experience working with Wayne in the Shawlands branch. Thank you for taking the time to leave a review.
We look forward to working with you in the future.
★★★★★ 5/5
GoogleFantastic agents! Always responsive and take care of all repairs immediately. I will highly recommend them to other tenants.
Arslan · 1 October 2024
★★★★★ 5/5
GoogleAs a landlord I always know my property is in the best hands. Always quick and efficient in managing any issues that pop up.
Chris · 6 July 2020
Agent replied · 6 July 2023
Hello Chris,
Thank you for your excellent review. We are glad that you've enjoyed the brilliant customer service all of our team aim to give each of our clients.
We look forward to continuing to work with you.
Tom
Penny Lane Homes
★★★★★ 2/5
GoogleLeft a message for them to contact me regarding a property but alas they must have been too busy at the time
James · 6 July 2020
Agent replied · 6 July 2023
Hello James,
Sorry someone hasn't contacted you. This isn't normal for us and we're surprised that it's happened to you.
We would like to follow up on this to ensure (1) we are able to help you with your current enquiry and turn this two star review into a five star experience and (2) work out want went wrong so that it doesn't happen in the future.
I would appreciate if you could please email customerservice@plfs.co.uk detailing the branch you were attempting to contact and by which method (call, email, social media etc), the service for which you were hoping to receive from us (i.e. sales or lets), and your contact information.
Thank you for giving us a second chance.
Thomas
★★★★★ 4/5
GoogleSorry I meant to put 4 stars as I found your team really helpful and they also gave me good advice!
Donna · 6 July 2020
Agent replied · 6 July 2023
Hello Donna,
Thank you for taking the time to leave a rating and sorry to see that you didn't have a five star experience at Penny Lane Homes in Renfrew. If there is anything we can do to make up for the experience then please email us at renfrew@pennylanehomes.com
Thanks!
★★★★★ 1/5
GoogleNot a good experience with them
Charles · 6 July 2022
Agent replied · 6 July 2023
Hi Mr Duffin,
I am disappointed you felt the need to leave us a 1-star review. You made an offer on a property through a solicitor, our client rejected the offer, and we accepted a more substantial offer. A member of staff informed your solicitor that our client rejected your offer. I explained this to you when I called you on Friday to understand why the 1-star review was left.
As an estate agent, it is our job to facilitate our client's wishes and communicate this with everyone, which we did. I do not understand what it is we have done to deserve this review.
I hope that we are able to assist you in the future, and all the best with the search for your next property.
★★★★★ 5/5
GoogleVery efficiently run business Staffing very courteous and helpful nice friendly atmosphere
Margt · 6 July 2020
Agent replied · 6 July 2023
Thank you for taking the time to leave such a positive review!
★★★★★ 5/5
GoogleRecently bought a flat through Calum at Pennylane. He was brilliant throughout the whole process. Being a first time buyer it can seem a daunting process, Calum helped make it as smooth as possible! Thanks!
Ryan · 6 July 2021
★★★★★ 5/5
GoogleThe staff are lovely are very helpful. I have some? And they are very happy to help. Making sales of my home much easier. 🙂. …
DONNA · 6 July 2022
★★★★★ 5/5
GoogleSold through Calum and Kayleigh, at Penny Lane Homes, and it was a great experience from start to finish. Very professional, transparent, and responsive service which I would highly recommend.PositiveResponsiveness
Robert · 25 August 2021
★★★★★ 1/5
GoogleAvoid these people, offer got accepted and they ended up selling the property to another buyer without notifying me.
Dave · 10 August 2022
★★★★★ 5/5
GoogleExtremely helpful and great to deal with. Thanks.
Jamey · 6 June 2023
★★★★★ 5/5
GoogleBrilliant staff extremely helpful and professional 👏 couldn't wish for more .
Highly recommended. …
Kat · 6 July 2022
★★★★★ 5/5
GoogleProfessionally run letting agents, friendly and knowledgeable staff
Darren · 6 July 2022
★★★★★ 5/5
GoogleLovely team, friendly and professional.
Sami · 6 July 2021
★★★★★ 5/5
GoogleRating only, no written review.
Frazer · 4 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
