Every review we hold for the Renfrew office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWas extremely satisfied with Calum and the team when they sold my house recently. Nothing was too much trouble and from day one it was obvious that I was dealing with an extremely professional organisation. A special shout out also to Sam who was a sheer delight, her enthusiasm was outstanding. They made the process much easier for me and I'm truly grateful. I wouldn't hesitate to highly recommend Pennylane Homes to any seller or buyer. Well done!PositiveResponsiveness, Quality, Professionalism, Value
Morton · 25 August 2022
★★★★★ 5/5
GoogleUsed Pennylane to buy and sell property. Couldn't reccomend them enough. They made the full process easy and stress free.
Scott · 14 February 2026
Agent replied · 11 October 2026
Hi Scott, thanks for leaving a great review for us! Have a great day!
★★★★★ 5/5
GoogleJack Joss was my agent for a property I owned in Renfrew. He was wonderful, very helpful and the property sold very quickly thanks to him. I would have no hesitation in using hi again in the future.
Moira · 20 February 2025
★★★★★ 5/5
GooglePenny Lane are the 3rd agent i have tried after two failures. This so far has been a landlord life changing for me. My dedicated agent, Wayne has been on top of everything from day one, he is easily reachable, responds rapidly and does take good care of my properties and interests. I can only recommend their services.
Olivier · 6 July 2020
Agent replied · 6 July 2023
Hello Olivier,
Thank you for taking the time to leave an excellent review! We are glad that we could be of assistance. If you need any help in the future, you know where to find us!
Tom
★★★★★ 2/5
GoogleThey need to do a better job of advising their landlords what's a reasonable claim on a deposit. First time I've ever had to go to dispute resolution. Fortunately, safedeposit Scotland reviewed the evidence and sorted it out.
Matthias · 14 August 2025
Agent replied · 11 October 2026
Hi Matthias, we are sorry that your deposit claim went to dispute. It's never ideal for either party when this happens. I'm glad SDS resolved the case for you.
★★★★★ 5/5
GoogleHaving sold our previous property via Calum at Penny Lane Homes, there was no question as to who to use when we decided to move again.
The attention to detail from correspondence, photographs and communications is beyond compare and any query answered truthfully and honestly.
We were kept up to date at all times.
We could not recommend Calum and Kayley highly enough for their help, professionalism and support at what can be a very stressful time.PositiveResponsiveness, Quality, Professionalism, Value
Scott · 25 August 2021
★★★★★ 5/5
GoogleThe Penny Lane Team in Renfrew have been beyond exceptional.
They have helped me sell my flat within two weeks!
Specially I would like to thank Kayleigh for all her hard work in updating me on the process of my sale. She is very professional and friendly. If I had any questions, Kayleigh would reply the same working day. It was great to have her support along the way.
I would also like to thank Mark and Calum for providing a valuation, going to the entire process from start to finish, and answering any questions I had.
I would highly recommend them to anyone looking for a highly professional service.
Thanks Penny Lane!PositiveResponsiveness, Quality, Professionalism, Value
Daria · 25 August 2021
★★★★★ 5/5
GoogleReally positive experience with Pennylane Homes in Renfrew from start to finish.
Cal · 5 October 2026
★★★★★ 1/5
GoogleDon’t sign up until you have read all the terms and conditions.
Gavin · 14 February 2026
Agent replied · 11 October 2026
Hi Gavin, I'm disappointed to see your review. We don't seem to have a record of your name on our system. Would you be able to email renfrew@pennylanehomes.com the information and we can look into this further?
★★★★★ 5/5
GoogleVery friendly and helpful, thank you Penny Lane
Vesi · 14 March 2026
Agent replied · 11 October 2026
Good afternoon, thank you for your review!
★★★★★ 5/5
GoogleFantastic service, super responsive team
And a seamless quick sale. Would highly recommend.
Susan · 11 September 2026
★★★★★ 5/5
GoogleSeamless service from PL when buying my first home
Holly · 5 October 2026
★★★★★ 5/5
GoogleWe would highly recommend using pennylane. Emma and Ross were absolutely amazing especially Emma she couldn’t do enough for us and was always there when we needed advice. Thanks again. Robert, Chris & Teddy
Robert · 11 October 2024
★★★★★ 5/5
GoogleSold my flat through Penny Lane. Quick and simple sale. Calum was great, keep me updated and managed to smooth over some hurdles along the way.
I would recommend them and I will use them again in the future I'm sure.
Ross · 6 July 2020
Agent replied · 6 July 2023
Thank you for taking the time to leave such a positive review! We look forward to working with you again in the future.
★★★★★ 5/5
GoogleThe Penny Lane team have been really helpful over the years we have been with them. They have kept our property and tenants well looked after and deal with any issues quickly and efficiently. Thanks to Wayne Burrows in particular :-)
JC · 6 July 2020
Agent replied · 6 July 2023
Thank you for taking the time to leave a brilliant review! We are pleased that you've enjoyed working with Penny Lane Homes.
We look forward to working with you in the future.
★★★★★ 5/5
GoogleGreat service all round from Jack in Renfrew branch. Advice and guidance throughout the process and reassurance at the right times.
In depth knowledge of the local area really helped us.
Would use services again and recommend to anyone considering a home move in the area.
Tom · 11 October 2025
★★★★★ 5/5
GoogleI have recently sold my house through Pennylane homes, top notch service provided. House was on market through turbulent time with mini budget shock saw earlier buyer backing out , Always received excellent service & pragmatic advice from Emma & Ross, I would highly recommend them.
Deepesh · 11 October 2023
★★★★★ 5/5
GoogleEmma and Ross were an absolutely joy to deal with. Great company and helped make the sale of my flat quick and painless.
Angel · 11 October 2024
★★★★★ 5/5
GoogleWayne is extremely professional and provides updates regularly. Experience with a previous company was not good but since Wayne took over my account, i have been extremely impressed with the level of service provided.
Yinka · 6 July 2020
Agent replied · 6 July 2023
Hi Yinka,
Thanks for taking the time to leave an excellent review. We're really pleased to hear you're happy with the level of service provided.
If there's anything more we can do then please don't hesitate to get in touch.
Tom
Penny Lane Homes Customer Support
★★★★★ 5/5
GoogleFrom our initial meeting with Ross we knew we made the right choice with our sale. Between Ross and Emma they kept us updated and reassured through the whole process. They worked hard and we sold in a week. Highly recommended from us and would definitely use again in the future if we needed. Thanks again both of you.
Kirsty · 11 October 2024
★★★★★ 4/5
GoogleMy partner and daughter are renting a flat from this letting agents. At first there were few problems with the flat but after having direct contact with the owner these problems were quickly resolved, which resulted in my partner and daughter being able to like more happily and less stressful. After dealing with Penny it made us feel alot more at ease and alot happier to be letting with this company.
Sean · 7 July 2019
Agent replied · 6 July 2023
Hi Sean, I am very sorry to hear of the issues you are experiencing. Could you please email me the details so I can investigate this as a matter of urgency for you?
We as an agent act on behalf of the landlord so this would have to be taken up with your landlord if there are issues with the property, I can try and help resolve this and give you guidelines on steps you can take to having the property rectified.
My email address is pennyc@plfs.co.uk
I look forward to hearing from you.
Kind regards
Penny McGinley
★★★★★ 5/5
GoogleGreat service, very efficient and helpful especially Kayleigh who went beyond even though she didn't have too. Once again thanks.
Lyndsay · 6 July 2020
Agent replied · 6 July 2023
Hello Lyndsay, thank you for taking the time to leave a great review. We love to go above and beyond to make the process as easy as possible for our customers.
If we can ever help in the future, please don't hesitate to get in touch!
★★★★★ 5/5
GoogleI was recently looking to purchase a property in Renfrew that was for sale with Penny Lane Homes. I decided not to pursue that particular property. However I found them to be extremely helpful, I would contact Calum in their Renfrew office to ask his professional advice on the home report etc. I would highly recommend Penny Lane Homes and will definitely be selling with the in the future.
Chris · 7 July 2019
Agent replied · 6 July 2023
Hello Chris,
Thank you for your positive review about our company and our team member Calum, he is a real asset to the team and does things the Penny Lane way!
If you are looking for any future property related assistance please don't hesitate to get in touch.
Kind regards
Penny Canning
Manager
★★★★★ 5/5
FacebookWords can’t describe the excellent service we received from the fantastic attention to detail in everything Sam and Callum done , also the customer service it was second to none. There wasn’t a job too big or small, the team at penny lane were so down to earth but very professional. We will be recommending to everyone. ‘ The Adair’s ‘
Ashley · 1 March 2021
Agent replied · 6 July 2023
Thank you “The Adair” family for taking the time to leave such a lovely review. We are so happy you were pleased with the service you received from our team! We wish you all the best in your future plans! Penny Lane Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
