Trusted Agent profile · Reigate

Andrews Estate Agents Reigate reviews

★★★★★ Excellent

2,287 reviews across 3 platforms

39 Bell Street, Reigate, RH2 7AQ

Andrews Estate Agents's office in Reigate, at 39 Bell Street, is rated 4.7 out of 5 across 2,287 reviews on three platforms, including 193 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Andrews Estate Agents won in 2026.

Google logo

5.0 / 5

193

Reviews on Google

This office

Yell logo

5.0 / 5

1

Reviews on Yell

Business-wide

Trustpilot logo

2,093

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Andrews Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Reigate office, from every platform, shown as written. First names only.

5/5

Trustpilot

Amazing support from the team

The team were incredibly supportive throughout the transaction; as a first time buyer, I was new to the process and Emma was there to support me and make sure all of my questions were quickly answered and provided me consistent updates. Thank you to Emma, Zak and the rest of the Andrews team for all of the help, would definitely recommend :)

Gabriela · 12 July 2024

Agent replied · 24 August 2024

Hi Gabriela, thank you for taking the time to share your experience. Brilliant to see that Emma, Zak and the rest of the team were so accomodating, providing you with all the support you required throughout. Thanks again, Rhys

5/5

Trustpilot

I had a fantastic experience working…

I had a fantastic experience working with Andrews bath. They were incredibly professional,and helpful throughout the entire process.we found the perfect home that meets all our needs. Highly recommended!

Pavankalyan · 28 September 2026

Agent replied · 10 October 2026

Dear Pavankalyan Yadav Janapati, Thank you for your wonderful review! We're thrilled to hear about your fantastic experience and that we could help you find the perfect home. Your recommendation means a lot to us. Best wishes , Lisa

5/5

Trustpilot

Highly recommend Andrew’s for tenants

We are currently working with Tracey at Andrew’s and the process so far has been brilliant! Tracey keeps us updated throughout the process and understands exactly what we are looking for in a property. So often with estate agents it can feel like they don’t care but it’s not the case with Andrew’s at all. Highly recommend Andrew’s for tenants!

Paigan · 1 August 2024

Agent replied · 24 August 2024

Thank you, Paigan! We're thrilled to hear about your positive experience with Tracey. Your recommendation means a lot to us. We look forward to continuing to help you in finding the perfect property!

5/5

Trustpilot

The staff at Andrew’s were very helpful…

The staff at Andrew’s were very helpful throughout the whole process! Our main contact, Tanya who first valued our property was really helpful throughout and always responded to emails and phone calls very promptly. We are more than happy to highly recommend Andrew’s Midsomer Norton to both prospective buyers and sellers 5 STARS 🤩

Pete · 28 October 2024

Agent replied · 24 December 2024

Thank you, Pete! We're thrilled to hear about your positive experience with Tanya and our team at Andrew’s Midsomer Norton. Your recommendation means a lot to us! Best wishes, Jake

5/5

Trustpilot

Samantha is an ace letting agent

Samantha is an ace letting agent from Andrews who helped me finding my apartment in Oxford. She guided me in each and every step, from apartment visit to handing the keys with great details and the whole experience was really smooth overall. She has a lovely and professional personality and sharp communication skills. I would like to thank her for all the help and wish her very best for future.

Suman · 9 January 2024

Agent replied · 12 June 2024

Hi Suman, we really appreciate you taking the time to write a review and share your feedback. We know Samantha works hard to deliver a great service to our customers so brilliant to see that's been the case for you too. Thanks for sharing, Rhys.

5/5

Trustpilot

I had a great experience with Daniel…

I had a great experience with Daniel and Zi during the process of letting a property. They were both very prompt with responses and made sure to return calls when I left messages….as well as reassuring me when I was getting anxious. The team in Midsomer is very friendly and always ready to help….

Busi · 25 October 2024

Agent replied · 24 December 2024

Thank you, Busi! We're thrilled to hear about your positive experience with Daniel, Zi, and the Midsomer Norton team. Your kind words mean a lot to us. Best Wishes, Jake

5/5

Trustpilot

Our property manager Michelle at Southfields

Our property manager Michelle at Andrews Southfields is amazing. I have been with Michelle for nearly 20 years now and she always goes beyond and above managing the property and keeping me abreast of the situation. She is always responsive and very professional. She is a real asset to Andrews. Thank you so much Michelle for all your hard work.

Jane · 15 July 2024

Agent replied · 24 August 2024

Hi Jane, thanks for sharing your experience with us. Great to see that Michelle was so helpful to you, especially over such a long period of time! We know Michelle will really appreciate seeing your kind feedback. Thanks, Rhys

5/5

Trustpilot

Rebecca Newbrook has been the best.

Rebecca Newbrook has been very patient as she managed various issues with the property and with diligence and care despite the length of time it has taken to try to resolve these issues.She has kept us informed of the progress during this time which has been so much appreciated.Thanks again, Rebecca.

MD · 3 December 2024

Agent replied · 24 December 2024

Thank you for your kind words, MD. We're delighted to hear that Rebecca's diligence and care made a positive impact. Your appreciation means a lot to us. Best wishes , Lisa

5/5

Trustpilot

Monika Lami

I’ve been a landlord with Andrew’s for almost 5 years and from day 1 they’ve been extremely helpful and professional. I’ve never experienced any issues or problems.

Nadia · 30 September 2026

Agent replied · 10 October 2026

Hi Nadia, thank you for your kind words and for being with us for almost 5 years! We're thrilled to hear about your positive experience. Your feedback motivates us to continue providing excellent service. If you ever need assistance, feel free to reach out.

5/5

Trustpilot

Steve is a fantastic agent

I purchased a flat through Andrews, completing 25/10/2024. Steve was such a massive help throughout the whole process, reassuring me on various aspects I was unfamiliar with as a first time buyer and stepping in to keep the process moving whenever things slowed up. I would greatly recommend buying through the Andrews team!

Philip · 2 November 2024

Agent replied · 24 December 2024

Thank you, Philip. We're delighted to hear about your positive experience with Steve and our team. Your recommendation means a lot to us. Enjoy your new home!

5/5

Trustpilot

Today I took a call from Shamiya

Today I took a call from Shamiya. As a first contact I was extremely impressed with her telephone manor on the whole then as we talk and found some common ground Shamiya was very helpful, empathetic and genuine. I felt listened to and respected during and after our conversation. Thank you, Johanna

Johanna · 11 November 2024

Agent replied · 24 December 2024

Thank you, Johanna! We're thrilled to hear about your positive experience with Shamiya. Your kind words mean a lot to us. Best wishes , Lisa

5/5

Trustpilot

Sarah Robinson - Andrews Lettings

We let a property through Andrew's Gloucester for 3 years and always received great service from property manager Sarah Robinson.Sarah was also quick to reply to any questions or issues and these were always resolved quickly. Once we moved from the property it was a very seamless transaction and the deposit was returned swiftly. Thankyou Sarah for all your support

Adam · 4 July 2024

Agent replied · 24 August 2024

Hi Adam, thanks for the five star review. Amazing to see Sarah has been so helpful to you over the years. Thanks again for sharing your experience, Rhys.

5/5

Trustpilot

Daryn was a lovely guy and answered all…

Daryn was a lovely guy and answered all our questions we had about the property. He arrived promptly and let me view the place at my own speed.

Anna · 4 June 2026

5/5

Trustpilot

Andrews Purley - Sydnie

I’ve worked for Andrews for around 5 years now doing maintenance repairs. I want to say a big thank you to Sydnie, she’s a great property manager which makes my job a whole lot easier. I wouldn’t hesitate to recommend Andrews and Sydnie in particular to anyone wanting to let out their property it would be in safe hands

Franks · 9 July 2024

Agent replied · 24 August 2024

Thank you for leaving us a review and brilliant to see you've built a fantastic relationship with the team, especially Sydnie, enabling us to help tenants and landlords alike. Thanks, Rhys

5/5

Trustpilot

I recommend Andrews Wallington 100%

All of the Staff at the Wallington Branch were friendly, knowledgeable and professional.Our main contact (Max Hands) kept us informed all throughout the process. He was knowledgeable and empathetic, as we had a demanding Buyer that would not compromise!Max helped negotiate to an acceptable status.ALL of the parties involved (sellers, buyers, solicitors and developers) praised Max’s communication skillsThank you Wallington and thank you Max.

Mr · 3 April 2024

Agent replied · 12 June 2024

Hi Ted, what a brilliant review. We know that Max and the team in Andrews Wallington will really appreciate it. Fantastic to see that Max was such a big help in pushing everything through for you and keeping all parties in the loop throughout. Thanks again, Rhys

5/5

Trustpilot

Simply the best. Andrews have been representing my…

Andrews have been representing my property for 12 years now. They have been very professional with their service, reliable, the staff are very friendly and in particular Michele, who has been there since I first signed with Andrews to Let out my property. She is welcoming, I highly recommended their services. As Tina Turner would say “simply the best”

George · 5 July 2024

Agent replied · 24 August 2024

Hi George, great to see that Andrews have provided such a brilliant service to you. Especially Michelle, we know that she will really appreciate your feedback and certainly will enjoy the Tina Turner reference! Thanks again, Rhys

5/5

Google

Isaac was an absolute pleasure to work with. He was super responsive, knowledgeable, efficient and genuinely kind. He made the process smooth and stress-free. I’d highly recommend him to anyone looking for a great estate agent.

Andrea · 27 May 2025

Agent replied · 18 June 2025

Thank you, Andrea, for your wonderful feedback! We're thrilled to hear about your positive experience with Isaac. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa

5/5

Trustpilot

Long-term landlord, very happy

I've been renting out a property with Andrews Headington for coming up to two decades now. They've been great at keeping things maintained, communicating well, and just sorting everything out for me without any issues. Thanks very much to Liz for keeping things going, and I'd highly recommend the team for a no-hassle property management service.

SAE · 9 October 2026

5/5

Trustpilot

Andrews Lettings Downend Office Bristol

This review is for the Andrews Lettings side of the business carried out by the Downend office and specifically relates to my dealings with Ms Molly Scott (Lettings Business Manager) & Ms Gurmit Kaur (Property Manager) over a period of two (plus) years.

Richard · 3 June 2026

Agent replied · 12 June 2024

Dear Richard, Thank you for your wonderful feedback. We're thrilled to hear about your positive experience with Ms. Scott and Ms. Kaur. Your kind words will be shared with them. We appreciate your support and look forward to continuing to serve you. Best regards, Andrews Head Office

5/5

Trustpilot

Thank you Raluca

We have been tenants under Andrew’s for 3 years, in that time we had the pleasure of conversing with Patrick & Raluca from the Twells branch. Raluca was always speedy in replying to us and getting our queries solved in good time. It made renting so much easier. I would definitely go back to Andrews again.

Emma · 21 August 2024

Agent replied · 24 August 2024

Thank you, Emma. It's great to hear about your positive experience with Patrick and Raluca. Your kind words mean a lot to us.

1/5

Trustpilot

Glorified admin staff

What can I say, an overall bad experience. The only saving grace is that I was the buyer so didn’t have to pay the fee. Dealt with the Balham office. First estate agent told me that probate had been applied for (that was in May). After chasing for many months for updates, I was told by someone else that probate had only been applied for in August. Thanks, I made decisions based on that first piece of information.After the first estate agent left, I couldn’t get an answer as to who was taking over. When I was finally told a name (Darius), it was difficult to get hold of him. Never called back. As we gotcloser to exchange and needed to put the foot tothe gas, nothing from Darius. At one stage I was literally begging him to call the 3rd party, several times a day if need be and find out what the hell was going. By this stage, probate had come through but there were 2 queries which were outstanding on sellers side - this is when estate agents shine, this is the time to get sales across the line. What did I get from Andrews Estate Agent and Darius, nothing. Tried escalating to the Manager - apparently there was no one. Spoke to someone called Andrew who was an Area Manager I believe and he seemed to be a bit more clued up and made some calls, called me back when he said he would. Then radio silence. After I didn’t hear back from him, I decided to not bother with them as clearly they were not going to do their jobs and no amount of pleading was going to help. I was calling the 3rd party myself and I even tried to call the Sellers solicitors. Basically I was doing Darius job for him. In the last 3 weeks before exchange, I heard NOTHING from Andrew’s Estate Agent. Finally got an email when I exchanged asking me send the funds - what a joke! I get that probate properties take a bit longer and the seller was using a 3rd party to do the sale so that adds a layer of annoyance. However, you are the estate agent. It is more than you job to just place the advert, you are meant to be chasing, helping with resolving any issues/blocks. I had NOTHING of this from Andrew’s. I would never use personally. Nothing more than glorified admin staff who place the advert on Rightmove and show people around the property (even that is simply is opening the door). Anyone can do that. Shout out to Junior though, he was literally the only person who seemed to listen and called back when said he would. Shame he wasn’t the one dealing with my purchase.

CocoStar · 21 December 2024

5/5

Trustpilot

We recently bought a house through…

We recently bought a house through Andrews in Wallington and it has been a smooth experience working with the team. A big shout out to James at the Wallington branch who have been extremely helpful and very approachable, patiently answering our queries throughout. Thank you James and team for all your help. Wishing you the best always.

Puja · 31 July 2024

Agent replied · 24 August 2024

Thank you, Puja! We're thrilled to hear about your smooth experience. James and the Wallington team appreciate your kind words. Wishing you all the best in your new home!

5/5

Trustpilot

Once again Harpindar at the Downend…

Once again Harpindar and Gurmit at the Downend Branch provided excellent service, thank you for their help and to the wider team for finding me new tenants.

CF · 18 September 2026

Agent replied · 23 September 2026

Thank you, for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar, Gurmit, and the team at the Downend Branch. Your satisfaction is our priority, and we look forward to continuing to serve you.

5/5

Trustpilot

Thank you Sophia, for your great work

Sophia And all the other team at Andrew’s were absolutely fantastic. They went out of their way to help me and the purchaser to have a smooth house sale. A really great team of people to work with. I would highly recommend Andrews and particularly Sophia.Thank you so much for your help and all your brilliant support. Very best regards, Juliet.

Juliet · 20 May 2024

Agent replied · 12 June 2024

Hi Juliet, thank you for your lovely five star review. Amazing to see Sophia and the team have been a massive help on the sale of your property and made it as smooth as possible for yourself. Thank you for the recommendation too and all the best for the future, Laura.

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Questions about Andrews Estate Agents Reigate

Has Andrews Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Andrews Estate Agents, Reigate won Trusted Agent; Andrews Estate Agents, Romford won Platinum; Andrews Estate Agents, Tunbridge Wells won Gold; Andrews Estate Agents, North Cheam won Gold; Andrews Estate Agents, Longwell Green won Trusted Agent; Andrews Estate Agents, Carshalton won Trusted Agent; Andrews Estate Agents, Worcester Park won Trusted Agent; Andrews Estate Agents, Yate won Trusted Agent.

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