Trusted Agent profile · Reigate
★★★★★
2,335 reviews across 3 platforms
39 Bell Street, Reigate, RH2 7AQ
Part of Andrews, see every office.
Andrews's office in Reigate, at 39 Bell Street, is rated 4.7 out of 5 across 2,335 reviews on three platforms, including 199 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.
Every review we hold for the Reigate office, from every platform, shown as written. First names only.
5/5
TrustpilotMy agent
My agent, Janine proved an excellent representative, who continually kept me updated with the progress of the sale.
Hi Steve, thank you for the five star review and for recognising Janine's efforts. Keeping everyone in the loop on all sides in crucial when selling/buying so it's great to see we delivered updates regularly for you throughout the process. Thanks, Rhys
5/5
TrustpilotNicole helped us book our AMS…
Nicole helped us book our AMS appointment and was very helpful at answering any questions we had.
Hi Josh, thank you for the five star review, great to see that Nicole was able to assist you and it's really pleasing to see that she positioned our mortgage adviser too! We hope both conversations gave you an insight into your options, allowing you to make an informed choice moving forward! Thanks, Rhys
5/5
TrustpilotAndrews Reigate Branch
Agent Isa Darr from the Reigate branch was very accomodating. He went out of his way to get us a slot to view a property we were interested in. He was very responsive with all our questions and proactive in updating us with the status of our tenancy offer. Superb customer service.
1/5
Trustpilotawful awful awful
KEEP CLEAR!! Yes the fees are reasonable, yes they seem very competent - you've seen the 'sold' boards after all and have every confidence they can sell your property - its all a LIEThey will book an open day 'we'll get you 20+ viewings and expect maybe 8 offers' They booked 4 couples. Never had a board. I'm sure we had a lot of fake bookings. I had an unpleasant intimidating experience where one viewing showed up with the whole family (5 members) in tow - I was on my own with baby when they announced that dad 'wasn't allowed to be around children under 5' Andrews were not interested in putting this on file should this family request a viewing from another young family in future. I constantly had to call them with feedback from the 15+ viewings we ended up having to do ourselves as they just were not interested. We let our contract run out and then went with a much better agent (who did get us 25 viewings and 3 offers so it wasn't the property) they didn't fight to keep us or apologise/offer luck going forward. I even had to call to remind them they no longer market our property and can therefore remove it from their website. Since our experience, we have heard nothing but bad things we wish we'd known before. Please, for your own sanity, stay clear
5/5
GoogleAppreciate Isaac from the branch went above and beyond to accommodate my crazy schedule on a Saturday to fit in two viewings back to back. He has been super professional and helpful throughout even we decided not to pursue with the properties in the end. Thank you very much.
5/5
TrustpilotProfessional, helpful advice...
Great support from Shannae...
Hi Annie, thanks for sharing your experience with us.
5/5
TrustpilotGreat
Great. Good service I got from Issy
Hi Chikamma, thank you for the five star review, amazing to see you received great service from Issy. I am so glad she was able to help and all the best, Laura.
5/5
TrustpilotVery helpful and friendly service
Lisa looked after us brilliantly providing a helpful, friendly and responsive service throughout.
Hi Andy & Louise, we really appreciate the feedback and we know Lisa will be too! Thanks, Rhys
5/5
TrustpilotJanine Derbyshire's fast and successful…
Janine Derbyshire's fast and successful assistance /solutions to our concerns
Hi Lyka, thank you for the five star review. Great to see that Janine has been able to assist you with anything required so far. Thanks again, Rhys
5/5
TrustpilotShe was very helpful
Hi Sana, thank you for the review. Amazing to see you had all the help you needed. Thanks again, Rhys
5/5
TrustpilotProfessional
Professional, friendly and helpful.
Hi Eva, thanks for the five star review!
5/5
TrustpilotVery satisfied with the service I received
The Agent was punctual, respectful and patient.
5/5
TrustpilotExcellent Services
Mr. Connor Edney gave us the excellent service, as ontime and prompt communications services. I am deeplyappreciated.
Hi there, thank you for taking the time to write us a five star review and giving a shout out to Connor. Really glad to hear he provided you with excellent service and he was there whenever you needed him. All the best for the future, Laura.
4/5
TrustpilotFreya was great to help me understand…
Freya was great to help me understand the process
5/5
TrustpilotLisa Bird gave us a great experience
Lisa Bird gave us a great experience. Professional, knowledgeable and pleasant to deal with:)
Hi Sheralee, thank you for sharing your feedback and it's fantastic to see that Lisa and the team in Southville have been looking after you throughout your property journey.Thanks, Rhys
5/5
TrustpilotProperty Search with Nancy Henley
Nancy Henley has been excellent..very proactive in identifying suitable properties and able to answer all my questions.
5/5
TrustpilotNancy Henley
Nancy Henley was helpful, knowledgeable we discussed the property in detail.
5/5
TrustpilotProblems resolved quickly.
Quickly arranged to have bad extractor fan replaced in the flat I am renting.
Hi Alex, great to see that the issues with your extractor fan was resolved so swiftly.Thanks for sharing the feedback, Rhys
1/5
TrustpilotLike talking to a brick wall
We have been trying to get viewing for properties to rent, however after many emails, online forms, phone messages and even Facebook messaged nobody seems to get back to us about organising them! How they have tenants I have no idea, as nobody can get viewings! I dread to think how they would be if we did rent from them, safe to say after reading other reviews I wil avoid like the plague.
5/5
Trustpilotthe agent was nice and friendly and…
the agent was nice and friendly and answered all.my questions..would recommend
Hi Rob, thanks for the five star review. We are really pleased you such a great experience!
5/5
TrustpilotThe staff ate very helpful and fast at…
The staff ate very helpful and fast at communicatingMolly Scott being someone I have dealt with alot.
Hi Tasha, thank you for the five star review for our team in Keynsham. We know Molly works really hard to make sure everyone is always up to date, great to see that's been reflected in your experience with us so far.Thanks, Rhys
5/5
TrustpilotAndrews WP - Akshar & Tony, dependable lot!
My experience of dealing with Akshar (sales lead) and Tony (sales mgr) at Andrews WP office has been quite positive. Akshar has most patiently managed my queries through the tenure of the contract negotiation and Tony managed the back end, helping secure the house buy. I would highly recommend dealing with these gents who happily service clients! Good luck chaps!
5/5
GoogleMeg was lovely! She was very professional and helpful answering all our questions about the property. Thank you Meg!!
5/5
TrustpilotI have been extremely happy with the…
I have been extremely happy with the very professional and friendly service offered Ranjan Khilosia.
Hi Ruta, we really appreciate you leaving us a five star review. It's great to see Ranjan has been assisting you with all your property needs. Thanks, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reigate.
Yes. Andrews Estate Agents won Trusted Agent in The Trusted Agent 2026 awards.
