Every review we hold for the Reigate office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThey are absolutely disgraceful and rude
They are absolutely disgraceful and rude. As soon as you get to sign a contract with them they wont care about you.We have a broken shower for 4 months, and we are unable to shower at home and have no bath. They keep dragging the repairs and keep promising unrealistic dates. It's been like that for 4 months and nothing has been done.Whenever I call in to complain, their admins are very rude and disrespectful, and speak to you with absolute disrespect/show no interest to help you.
Borat · 22 November 2018
★★★★★ 1/5
TrustpilotI offered on a property via Andrews which fell through
I offered on a property via Andrews which was accepted and went through the full process of completion leading to exchange over six months, days before expected completion the vendor changed their mind and I was left with solicitor and mortgage fees to pay. The property was remarketed by Andrews the next day, this was the worst experience ever and I would never use it recommend them. Not sure how this was allowed I will be seeking legal advice
Ashwani · 8 June 2019
★★★★★ 5/5
TrustpilotHollie and the team have been extremely…
Hollie and the team have been extremely helpful and let our flat within days. We really appreciate the efforts they've gone to. Thank you.
Naomi · 14 July 2021
★★★★★ 1/5
TrustpilotAbsolutely disgraceful company
Absolutely disgraceful company. I rented a property managed by them and what a bad experience! Issues with the property reported time and time again, lights not working in communal areas, expected to walk up stairs in pitch black dark, toilet not working, heating not working, rent increased again and again despite the issues not being sorted. They had the cheek to book viewings for new tennants after we gave notice with 10 hours notice after telling them time and time again I work nights and sleep daytimes. Took 3 months to get any kind of deposit back, accused us of leaving the property in a mess and "hired" cleaners which charged us £100+ and heard from a neighbour the cleaner was told to do "the bare minimum". Been in contact with the new tennant of the property to find rent has increased yet again and there are still issues at the property. If you're desperate, go ahead, but if you have the choice stay well away!!!
Ada · 27 October 2018
★★★★★ 5/5
TrustpilotEmily has been fantastic- a credit to Andrews.
Emily has been fantastic. Friendly but very efficient from the start. Regular contact with myself which is reassuring and needed.
Leanne · 10 March 2022
★★★★★ 4/5
GoogleNice and simple viewing
Hannah · 23 August 2024
Agent replied · 22 October 2024
Thank you for your feedback, Hannah. We're glad to hear your viewing experience was good. If you need any further assistance, feel free to reach out.
★★★★★ 5/5
TrustpilotGreat customer service
Great communication and extremely helpful and responsive with any questions. Both Patrick and Ruth were lovely to deal with!
A · 26 April 2022
★★★★★ 5/5
TrustpilotI met this particular lady,Nicole,she…
I met this particular lady,Nicole,she has this endearing quality...she is polite and made her explanations so simple ..
Eunice · 16 November 2023
Agent replied · 12 June 2024
Hi Eunice, thank you so much for your feedback. It certainly sounds like Nicole made a good impression, brilliant to see that she was so helpful in your dealings with us. Thanks again, Rhys
★★★★★ 5/5
GoogleWe had a great experience on our house search with Andrews. Found the perfect home just like the way we wanted it. Maria and Ed from the Reigate branch helped us throughout the letting process since the start. They are always reachable and very kind. Keep up the good work guys!!
Sushant · 23 October 2023
★★★★★ 1/5
TrustpilotAvoid Avoid and Avoid!!!!!!!! :-(
If i could give zero stars i would of done, 1 star is far too much praise for this company. Dreadful customer service and no engagement at all from them. Avoid them if possible, unfortunately i had no choice and my contract was handed over to them. On leaving the property i received no communication regarding inspection, inventory, handing the keys back and now i have the impossible task of getting my deposit back. Fortunately it is protected but now over a month since i left property and still no response from them over deposit. Avoid if at all possible!
Iain · 19 September 2018
★★★★★ 5/5
TrustpilotPositive and professional experience
Jennifer who managed our property was very helpful getting any issues resolved promptly.
Hugh · 2 March 2024
Agent replied · 12 June 2024
Hi Hugh, amazing to see that Jennifer has been on hand to sort any issues for you effectively and efficiently! Thank you for sharing your experience, we know Jennifer will really appreciate seeing your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotThey are very professional and helpful
They are very professional and helpful. I worked with Tracy and she is very supportive and understanding.
Laxmikant · 14 July 2022
★★★★★ 5/5
TrustpilotPrompt replies to my emails
Norman · 30 July 2024
Agent replied · 24 August 2024
Thank you, Norman! We're glad to hear you appreciated our prompt responses. Your satisfaction is important to us!
★★★★★ 5/5
TrustpilotProfessional and knowledgeable team who…
Professional and knowledgeable team who kept me sane during a stupidly long house-move, thanks Lisa Lansdown and the team!
Suzi · 5 April 2022
★★★★★ 5/5
TrustpilotReliable and helped out when even they…
Reliable and helped out when even they could.
A · 1 June 2024
Agent replied · 12 June 2024
Thank you for taking the time to leave us a review! Thanks, Rhys
★★★★★ 5/5
TrustpilotGreat agent
Junior was really friendly and understanding - a great agent
K · 21 March 2023
★★★★★ 5/5
TrustpilotSteve was very helpful throughout the…
Steve was very helpful throughout the process. I am happy to recommend Andrew property to my colleagues and friends.
Benedicta · 15 March 2022
★★★★★ 5/5
TrustpilotNancy was exceptional and gave us much…
Nancy was exceptional and gave us much more info than any other agent has given before!
Michael · 25 July 2022
★★★★★ 5/5
TrustpilotTara Darling Andrews Lettings
I have been dealing with Andrews Lettings for many years now and one particular team member, Tara Darling, stands out as she has proved to be an invaluable asset to the Andrews group. She’s a fantastic ambassador and true consummate professional. I would like to take this opportunity to thank her for her many years of excellent customer service.
Mr · 31 January 2023
★★★★★ 5/5
TrustpilotSupportive team from start to finish
Supportive team from start to finish. Highly recommended them.
Mandy · 3 May 2024
Agent replied · 12 June 2024
Hi Mandy, thank you for your five star review. Fantastic to see the team have provided you with excellent support and I am so glad they were able to help. All the best, Laura.
★★★★★ 5/5
TrustpilotGreat service very helpful
Trevor · 31 July 2024
Agent replied · 24 August 2024
Thank you, Trevor! We're thrilled to hear you had a great experience with our service. Your kind words mean a lot to us!
★★★★★ 5/5
TrustpilotThe service given by Andrews Reigate…
The service given by Andrews Reigate branch was exceptional. They were all responsive to my queries. The transaction was very smooth until we move in to the property. Thank you so much to the team (Maria, Ed, Gemma, Natalie, and Ellen). I even gave Maria’s contact details to my colleagues because of this wonderful experience. Again, thank you.
Ramil · 1 March 2023
★★★★★ 5/5
TrustpilotSmooth and easy always great to have…
Smooth and easy always great to have Andrews helping out when ever possible they have a great team
Naomi · 16 October 2023
Agent replied · 12 June 2024
Hi Naomi, thank you for the fantastic five star review. Great to see the team were on hand to help you out throughout your dealings with us, thanks again, Rhys....
★★★★★ 1/5
TrustpilotUnimaginable incompetance
Honestly everything was fine for the first 12 months.Then renewal came. No renewal agreement received by post, a gas man letting himself in to check the boiler with no notice given (a missed call 30 minutes prior doesn't count as notice, when they have both occupants mobile numbers and email addresses) who was then swiftly kicked out. We were then advised they'd switch the gas off immediately! Extremely poor prior planning, wouldn't need to switch the gas off if they'd planned the visit in the first place. The post-renewal inspection arrives and again no calls, an email (at least 24 hours notice this time), with an auto-reply saying "i'm out of the country, please call" set, and again we have a third party in our home to peruse through our belongings.A further inspection a week later, and I'm accused verbally of misleading on the phone to them about the time arranged (I'd definitely arrange for a time I'd be in work?!) I feel more sorry for the third party inspector who was told by Andrews an earlier time than the one I was accused of giving them!Every phone call to Andrew's felt like you had to avoid saying the wrong thing.And we still haven't received the gas safe certificate.Avoid, unless you're into this sort of thing.
Anonymous · 22 May 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
