White & Sons Reigate and Banstead reviews

★★★★★ 5/5

Trustpilot

Exceptional services

Becky and Team(Horley) have been very professional throughout the whole process. Helped us many a times with providing clarifications and also in proactively reaching out to all parties involved; vendor, solicitors, etc.. In our experience their services are extremely reliable than other estate agents with whom we also had contacts during the whole house purchase process that lasted almost 4 months. We are extremely grateful to the team who helped us secure our home and would highly recommend to anyone considering their services.

Susan · 30 October 2021

★★★★★ 5/5

Google

My previous experience of using estate agents had been a bit of a horrow-show, so this time rather than using huge companies whose sole business model is achieving commission but never looking out for their customers when it really mattered , I decided to appoint a more local company based in Reigate who understood their local demographic and the needs and stresses of local customers and who had carved very close partnerships with local Solicitors, Surveyors and whose priority was to put their customers first and sales commission afterwards. So I chose White & Sons of Reigate. From the outset, Whites' senior consultant, Jackie Nathan who came to value our house demonstrated nothing but experience, professionalism , friendliness, confidence but it was her openness and honesty that shone through as someone we could trust to deliver. And boy did she deliver. Without us ever having to prompt, she regularly phoned us with updates and chased any issues away with ease. I even received an update by email from her one night at 9o'clock in the evening ! How good is that ! Which demonstrated beyond anything else to me, just how much she cared about reducing our stress and to reassure us that she was working tirelessly to resolve a problem, which off course, she did. Her talent, ability , professionalism and customer commitment was further recognised halfway through our sale by the news that she had been promoted to Assistant Branch Manager - No surprise there at all to us and extremely well deserved - Also during our sale , they had a new branch manager join their team, which you might have thought would be disruptive and cold have undermined their service. Not in the slightest. The new branch mgr, Richard Chaffe hit the ground running and who personally covered for Jackie whilst she was on holiday by providing solid support to us with updates chasing solicitors, surveyors, etc. We can't thank him enough. A business is only as good as its staff and Whites are served by people like Jackie and Richard who make a REAL DIFFERENCE, so our thanks reach out to you both and your team including Edward for giving such fantastic service , support and friendship during a very stressful time which included the stamp duty holiday and all of the pressure that came with it. Put simply, we would urge EVERYONE to use White and Sons Reigate, its as simple as that.PositiveResponsiveness, Quality, Professionalism, Value

John · 24 October 2021

★★★★★ 1/5

Google

I recently viewed a house in Reigate through White & Co, Reigate. I really loved the house and requested the advise from the agent as to the best way for me to proceed. I was told to offer full asking price of 850k which I did and I was told that there were no other offers on the table. Within half an hour of leaving the viewing, I was told someone had matched my offer. Therefore, I asked if I should increase my offer and was told no and to wait until the following morning when the vendor would make his decision. I knew that I was in a strong, favourable position to proceed with the purchase of this property immediately, so I had hoped that this would go in my favour. I rang Richard at White & Co first thing the following morning and once again I was advised not to increase my offer. At midday, I received a call from Richard to be advised that the vendor had accepted the other purchasers offer of 850k because the vendor and the purchaser knew one another. Richard then told me that even if I increased my offer by 20-30k the vendor would not proceed with me, despite my increased difference in the accepted offer price. The web of deceit unfolded before my eyes when I received an email from a local conveyancing solicitor, requesting to assist with the purchase of the house. The form the solicitor provided confirmed an accepted offer price of 880k and had all my personal details on it, which were provided by Richard at White & Co. They had accidentally provided the solicitor with my details instead of the other buyer. Not only was this a major GDPR breach but they lied to me about the other sellers offer, didn't give me the chance to represent an increased offer and they were not acting in the best interest on behalf of their seller. I was unable to purchase this property because of their dishonesty and deceit and they embarrassed the local solicitor who were now involved in their underhanded practise. My only advise, if you are a buyer or seller, avoid White & Co.NegativeProfessionalism

Simon · 24 October 2021

★★★★★ 5/5

Google

Fantastic agent, thank you in particular to Jackie. They couldn't do enough to help us with the sale of our property, they also dealt promptly with any issues we had further up the buying chain. A polite, hard working group of staff that were always available to offer advice and help us throughout the process. We had been on the market last year in an attempt to sell and found that the other agents in our area were keen to keep the sale price low for a quick turn around - It seemed like they were operating on a 'get them in, get them out' routine. With White and Sons it felt like they cared much more about helping us achieve the best price we could, as well as making sure we had a solid buyer that would not be a liability once the conveyancing process started. I would happily recommend them... and that's not something I could say about other agents I've had dealings with in the past.PositiveResponsiveness, Quality, Professionalism, Value

Jonathan · 24 October 2021

★★★★★ 5/5

Google

Jackie Nathan from White and sons was extremely professional while being very friendly and helpful at the same time. Her read of the market and valuation were spot on. We originally thought the valuation was high, but the house sold quickly for a fair price. We’re so glad we chose her and White and sons. If Jackie wasn’t available White and sons put us through to someone that could help immediately, so all around very happy with White and sons.PositiveResponsiveness, Quality, Professionalism, Value

Julian · 24 October 2021

★★★★★ 5/5

Trustpilot

Review of White and Sons Horley

White and Sons Horley have been excellent -from my very first meeting with James through to final exchange. All the Managers and staff James, Stephanie, Lucy and Rachel have been courteous reliable and professional. Selling a house can be stressful and frustrating at times but the team at Whites guided me through it.I would recommend them

Mrs · 31 January 2024

★★★★★ 5/5

Google

We have been dealing with White & Sons on the sale of our flat and they have been outstanding. Jackie in particular was amazing - she’s extremely knowledgeable and no ask was ever too big. She went out of her way to help us on matters that weren’t even related to the sale of our flat and I honestly would’ve of been lost without her. We can’t thank her and the White & Sobs team in Reigate enough.PositiveResponsiveness, Professionalism

Sophie · 24 October 2021

★★★★★ 5/5

Google

White & Sons are good at what they do. From stepping into the Reigate office to arrange a valuation, to handing in the keys upon completion, the process was slick. An entire team fully engaged in their respective roles, and all with the will to do things properly. Thank you, Ed, Rebecca, Lisa, Louise and Sue the Glue.

Katherine · 26 April 2025

★★★★★ 1/5

Trustpilot

Be warned

I recently viewed a house in Reigate through White & Co, Reigate. I really loved the house and requested the advise from the agent as to the best way for me to proceed. I was told to offer full asking price of 850k which I did and I was told that there were no other offers on the table.Within half an hour of leaving the viewing, I was told someone had matched my offer. Therefore, I asked if I should increase my offer and was told no and to wait until the following morning when the vendor would make his decision. I knew that I was in a strong, favourable position to proceed with the purchase of this property immediately, so I had hoped that this would go in my favour. I rang Richard at White & Co first thing the following morning and once again I was advised not to increase my offer. At midday, I received a call from Richard to be advised that the vendor had accepted the other purchasers offer of 850k because the vendor and the purchaser knew one another. Richard then told me that even if I increased my offer by 20-30k the vendor would not proceed with me, despite my increased difference in the accepted offer price. The web of deceit unfolded before my eyes when I received an email from a local conveyancing solicitor, requesting to assist with the purchase of the house. The form the solicitor provided confirmed an accepted offer price of 880k and had all my personal details on it, which were provided by Richard at White & Co. They had accidentally provided the solicitor with my details instead of the other buyer. Not only was this a major GDPR breach but they lied to me about the other sellers offer, didn't give me the chance to represent an increased offer and they were not acting in the best interest on behalf of their seller. I was unable to purchase this property because of their dishonesty and deceit and they embarrassed the local solicitor who were now involved in their underhanded practise.My only advise, if you are a buyer or seller, avoid White & Co.

Buyer · 3 June 2021

★★★★★ 5/5

Trustpilot

Estate Agent with a Difference

After 2 years of trying to sell our late mothers house - through usual estate agents - we were persuaded to use White &Sons . Their approach is different and more personal and they keep in constant communication with you throughout the process. They led us to success!!

John · 14 May 2024

★★★★★ 5/5

Trustpilot

Recommended.

White and Sons took over as Managing Agents here in 2014. This is a mixed estate of freehold and leasehold properties. After approaching several Companies it was decided to proceed with White and Sons. Within about three months White and Sons had sorted out much of the previous disorder which was far quicker than we had expected. A couple of major issues which had been ongoing for several years were completed within the first year. Service charge arrears were quickly brought down to an acceptable level. The staff at White and Sons have always been helpful, courteous, friendly and efficient and have gone out their way to make sure issues get sorted as quickly as possible. We have no hesitation in recommending them.

Geoffrey · 26 January 2021

★★★★★ 5/5

Facebook

White and Sons have acted for us as Managing Agents since 2014. This is a mixed estate of freehold and leasehold properties. After approaching several Companies it was decided to proceed with White and Sons. Within about three months White and Sons had sorted out much of the previous disorder which was far quicker than we had expected. A couple of major issues which had been ongoing for several years were completed within the first year. Service charge arrears were quickly brought down to an acceptable level. The staff at White and Sons have always been helpful, courteous, friendly and efficient and have gone out their way to make sure issues get sorted as quickly as possible. We have no hesitation in recommending them.

Geoffrey · 26 January 2021

★★★★★ 5/5

Trustpilot

Everyone was friendly and helpful

Everyone was friendly and helpful. Nothing was too much trouble

Customer · 26 September 2025

★★★★★ 5/5

Trustpilot

Excellent to deal with and very professional

Debbie has been nothing short of excellent to deal with. Very professional and friendly. She is a great asset to the company and we look forward to having a great long-term relationship.

Empathy · 28 December 2020

★★★★★ 5/5

Trustpilot

Roy W

“White and Sons have now been our managing agents for over twenty years. During that period we have developed an excellent relationship with all the staff involved in block management. Their team is organised in such a way that most of our work is handled by one main contact who is supported by an administrative team. Other members of the team will assist when the main contact is unavailable. We also have direct contact with their accounts department when needed. We would recommend them to any other management company looking for an experienced, knowledgeable and helpful team as their managing agent.”

Roy · 22 December 2020

★★★★★ 5/5

Google

Have been helped by two branches of White and Sons whilst searching for a new home and have nothing but positives to say about the team. Incredibly helpful, personable and professional - thank you White and Sons.

Jackie · 26 October 2024

★★★★★ 5/5

Trustpilot

Planning department

As an architect, Julian and Alex at White and Sons planning department have been helping me negotiate through planning policies and guidelines for a number of years now. They are always helpful and happy to answer questions, discuss issues in depth and come up with suggestions as to the best way to proceed to give my clients the best chance of planning approval. Their planning statements are in-depth and professional and have always been delivered on time. Alison Hawkins Architect

Alison · 14 December 2020

★★★★★ 5/5

Trustpilot

Julian and his team provide an…

Julian and his team provide an excellent service which is why i have been using them for multiple projects over the last 10 years or so. Always available, always knowledgeable always efficient.

Dee · 14 December 2020

★★★★★ 5/5

Trustpilot

I really am delighted to write…

I really am delighted to write something 'nice' about Debbie Webber. I have had 'dealings' with White & Sons for quite a few years now in connection with my property in Horley. Debbie has always been very helpful and has a 'nothing is too much trouble' attitude, which is so important; especially when you are a member of the older generation. If I have a problem to do with my property, my immediate reaction is "I'll need to get in touch wih Debbie." I do indeed thank her for her services.

Shelagh · 9 December 2020

★★★★★ 5/5

Trustpilot

Excellent service

I couldn’t recommend White & Sons more highly. Their staff were always polite, professional and respectful. Their efficiency from valuation through marketing to our final sale was second to none, keeping us regularly updated with the progress of the sale and following up on any queries we may have had.How nice to be able to leave such a glowing review on a local company. I wouldn’t hesitate to use White & Sons again in the future.

Lesley · 29 August 2021

★★★★★ 5/5

Google

Would definitely recommend White & Sons Estate Agents. The team are very friendly and Edward was so helpful with the purchase of my first flat. Thank you!

Issy · 24 October 2021

★★★★★ 5/5

Google

White & Sons were the agent for the house we were buying. We had numerous issues along the way (nothing to do with White & Sons) and I can honestly say I don’t think we would have completed if it wasn’t for them being proactive, dealing with the issues as they arose (even though it shouldn’t have fallen to them) and eventually pushing this sale through. We would without hesitation use them again.PositiveResponsiveness, Professionalism

Susan · 24 October 2021

★★★★★ 5/5

Trustpilot

Good Staff

I recently popped in to the store to register my interest in a property and team were really friendly and helpful. Highly recommend Stephanie!!

Lucia · 26 January 2022

★★★★★ 5/5

Facebook

All the team were fantastic from start to finish on our sale. The team were an invaluable asset, professional and hardworking. No issue was too much trouble and the team were lightening fast at responding and liaising between us, the buyer and solicitors. We highly recommend White & Sons. They are worth every penny of their fee. We could not have dealt with the sale of our property without their services. A joy to work with.

Elise · 18 March 2021