Jackson-Stops Reigate Reigate and Banstead reviews

★★★★★ 5/5

Trustpilot

Sales consultant Johnny Hyslop was an…

Sales consultant Johnny Hyslop was amazing, incredibly efficient and a constant support moving flats - a complex operation with many moving parts but nothing was ever too much trouble for him and he worked tirelessly for me and my buyer to secure a smooth transition. Jackson Stops Pimlico & Westminster is absolutely first rate. The advice I received was thoughtful, wise and incredibly helpful throughout - and my sincere thanks also to Harry Buchanan.

Sibionic · 15 November 2024

★★★★★ 5/5

Google

We had an excellent experience with Jackson-Stops Reigate! They helped us sell our old place and purchase our new home. From start to finish, their team was professional, knowledgeable, and incredibly supportive. Their expertise in the market was impressive, and they kept us in the loop every step of the way. We really appreciated how responsive and approachable they were, no question was ever too small. A special thanks to Chris Fairclough, he truly made this journey as smooth as we could have ever imagined. We can’t recommend them enough!

Y · 11 August 2024

★★★★★ 5/5

Trustpilot

Selling our house

We set Jackson Stops the challenge of selling our house in a very difficult market. They produced good quality promotional material and posted effectively on the main sites. After a number of non starters they found us a cash buyer at the asking price. Throughout the staff were courteous and helpful.

Mike · 12 September 2026

★★★★★ 5/5

Trustpilot

Jackson-Stops Reigate Office review

The Jackson-Stops (JS) Reigate office recently acted on both our sale and purchase. Their service was outstanding and we cannot speak highly enough of the entire team.JS provided unwavering support throughout what was a protracted conveyancing process. Chris was our main point of contact and was tireless in guiding us through every stage. We are also hugely grateful to the rest of the team, Louise, Tim and Andrea, and particularly to Pip for his advice and support throughout. All contributed significantly to getting us over the line.The team were proactive in chasing open queries, identifying and advising on missing documentation, and keeping us fully informed. Their ability to facilitate and work with other agents across the entire chain to was also crucial.Most importantly, JS worked closely with our solicitors, often going above and beyond to maintain momentum and resolve issues. Due to a number of delays and challenges, it’s not an exaggeration to say that without their expertise and dedication, our sale would likely have fallen through.We are enormously grateful for the exceptional service provided by JS Reigate. We would wholeheartedly recommend Jackson-Stops to anyone in need of a reliable and professional estate agent. The entire Reigate team deserves recognition for their outstanding work.

Tom · 24 July 2024

★★★★★ 5/5

Trustpilot

I recently had a challenging experience…

I recently had a challenging experience with Jackson Stops Agency regarding necessary repairs to my flat that required me to vacate temporarily. Initially, my attempt to address the issue was frustrating. When I called the agency, I was met with an unhelpful and hurried response from a staff member who informed me that the rental team was in a meeting. She didn't allow me to explain my situation and instead provided me with the email address of someone who was on annual leave, which added to my anxiety and frustration.However, my experience took a turn for the better when I spoke with Jess Lynagh. Jess was incredibly kind and understanding. She listened to my concerns attentively and assured me that she would take care of the situation. Her professionalism and compassion turned a stressful situation into a manageable one.This 5-star review is solely for Jess Lynagh, whose excellent customer service and dedication stood out amidst the challenges I faced with the agency. Thank you, Jess, for your outstanding support!

Mohammad · 17 July 2024

★★★★★ 5/5

Trustpilot

Very efficient

Very efficient. Viewings were arranged without any fuss.

Sheila · 2 August 2026

★★★★★ 5/5

Trustpilot

We have recently purchased a house…

We have recently purchased a house using Jackson Stops and Brian was very helpful throughout. He was always in communication and his experience as an estate was a real bonus, owing to the fact that our house sale wasn’t straightforward

Victoria · 10 November 2025

★★★★★ 5/5

Trustpilot

I recently sold my property through…

I recently sold my property through Jackson-Stops Sevenoaks .The knowledge of the market led to a quick sell of my property . Big thank you to Chris and Gaynor for their guidance which took away my stress of moving .

Mrs · 6 November 2025

★★★★★ 5/5

Trustpilot

Jackson Stops ..professional, honest, friendly and reliable

Jackson Stops have maintained contact with me for several years whilst life's circumstances affected the decision to sell my home. I have found them to be professional in all aspects of the sales process, honest, friendly and reliable. I shall miss the contact now that they have successfully sold my home and I have moved away from the area.

Mrs · 25 June 2026

★★★★★ 5/5

Trustpilot

Don't Hesitate To Use Jackson-Stops

From us finding a house we liked to making an offer, the agent - Samantha, was always approachable and helpful. Samantha monitored the selling process diligently giving us constant updates when there were delays and negotiating with parties when there were was a hold up. Unexpectedly, the first sale was withdrawn after a protracted period and Samantha delivered the unwelcome news sensitively and then went out of her way to find suitable alternatives. Samantha was very caring and diplomatic when dealing with some of the questions I posed and when considering a suitable alternative. All the staff that answered the phone in the Newmarket Office were extremely approachable. Our experience spanned seven months.

Carol · 7 May 2024

★★★★★ 5/5

Google

Excellent experience with JS Reigate. Tim found my parents a property off market. The process was absolutely seamless from start to finish and we can’t believe how quickly it all completed. Thank you Tim and team.

Claire · 9 November 2025

★★★★★ 5/5

Google

Chris and the team were great to work with. They showed us many properties over the years, until we finally found the one. Genuinely nice people and I would happily recommend.

Paul · 18 December 2025

★★★★★ 1/5

Trustpilot

The Chester branch is an utter waste of…

The Chester branch is an utter waste of time, I enquired about some land and they couldn't be bothered to getting back to me, so if your thinking of selling find another estate agent, I wont be using them. So I will be contacting the land owner directly!

Paul · 12 August 2026

★★★★★ 5/5

Trustpilot

Jackson Stops in Newmarket were…

Jackson Stops in Newmarket were absolutely faultless from our initial meeting with Ed and Lottie, the marketing of our property, to the completion of our house sale.They know the market very well, always keep in touch with updates and are constantly searching to match your home with the right people. Lottie, Kelly, Sam and Tony to name a few were all great but Ed was outstanding. He is very approachable and goes above and beyond to keep everything moving along for everyone involved. Our buyers were also very impressed and appreciative of his help.We will definitely be back if ever we need to use an estate agents again.

Debbie · 22 February 2024

★★★★★ 1/5

Trustpilot

My nightmare thanks to Jackson Stops

UPDATE - thank you to the chairman of Jackson Stops for calling me. Unfortunately leaves me even more frustrated. Not willing to reimburse me for to not delivering our contract but an admission that processes will be reviewed going forward…… I employed Jackson Stops to let my home to an honest, trustworthy, professional individual. I am not a career landlord but needs must whilst I worked away and I trusted the experience of the agent and that my verbal instructions that were met with many assurances would be delivered. I went with this business as had great service when they sold my property but the sale unfortunately collapsed so I felt duty bound to give them the business on the lettings side. The organisation seemed professional and has a great reputation in the area. I was explicit in my instructions and this was met with many assurances. The tenant stopped paying rent 2 months into the tenancy and although helpful at first, Jackson Stops have turned their back on my predicament and ‘closed the file’ . The tenant was actively recommended and championed by the agent whilst others were discounted. The agent wrote he ‘expected the references to come back perfectly’ even though at that time they hadn’t been referenced. I now realise huge red flags weren’t picked up on the applications, information that only the agent had. Now I have sight after the fact, I am wondering how this ever got passed an experienced Director of the business. Perhaps due to the preconceived idea the tenant was ‘ a nice young woman ‘ and ‘perfect’ . As they got paid but didn’t achieve what we’d agreed and are wholly responsible for my financial and emotional stress, I reached out to JS to give them an opportunity to do the right thing. I asked for a gesture from them to help with the mounting costs to recover my home and was flabbergasted to a polite but firm refusal. I am now 6 months into this nightmare with only Jackson Stops ( and the non paying tenant) benefitting from the whole horrid situation. I was told by the Director responsible that Jackson Stops have never had a situation like the one I face. Perhaps this has led them to complacency and why the obvious flaws in the applications weren’t picked up. I accept JS used a third party to reference and I was privy to the ‘pass’ document but that was all we had, that and being led by the agents recommendation. Him being the only one who had met the applicant and the only one with sight of all information. In a recent conversation the director admitted he had noticed potentially fraudulent information had been given. Had he shared this knowledge, we wouldn’t have progressed. I go back to my instructions, I required an honest, trustworthy, professional tenant. There is copious information in the public domain on this individual, again that only the agent had access to at that time that suggested the risk was high my instructions and a happy outcome for their client (me) was not going to be achieved. I maintain that JS were duty bound to give me all the information, regardless of the positive reference result. Beware!! Ask questions, don’t be swayed by a ‘pass’ based on the most basic of checks and don’t allow the agents opinion to sway you as even though you expect due diligence and impartiality, this particular agent may not deliver that for you as they certainly didn’t for me.

Angela · 11 February 2024

★★★★★ 5/5

Trustpilot

Can't recommend highly enough

I was looking for a new estate agent April 23 for a property that I lease. After speaking with Will Jordan at the Alderley Edge branch I knew they were the right company for me. Will was friendly, knowledgeable & is always available if & when I need advice. Unlike my previous estate agent where I got passed from pillar to post & to be quite frank they had become very complacent & were not looking after my best interests. I can not recommend Jackson Stops highly enough. So if you are looking for a change I can assure you, you won't be disappointed. Nearly a year later I can still say it was the best thing I've ever done.

Clare · 9 February 2024

★★★★★ 5/5

Trustpilot

Outstanding Service

We left the marketing and renting of our property with Will Jordan at Jackson - Stops, Alderley Edge. Will made the whole process seamless. He was very professional and took over everything for us, but at the same time kept us informed at every stage. The whole service has been outstanding and extremely friendly, open and professional at all times. We would strongly recommend him and the company to anyone looking for an agent to let their property for them.

Dave · 9 February 2024

★★★★★ 5/5

Trustpilot

Brilliant service from Jackson Stops

I can recommend Jackson Stops knowing the service i have received over decades has been brilliant. The relationship with Anthony Jevons at the Jackson Stops Hale office is built on 30 years of buying and selling property through Anthony and his Jackson Stops colleagues at the Hale and Chester office. The professionalism shown by Jackson Stops has been brilliant on each property sale and purchase, and i wouldn't consider using another estate agent for a UK property. One of the properties that they sold for me near Chester via Stephen Cheshire in Jackson Stops Chester office was sold for £170,000 over the asking price, and the property they sold for my mother in February 2025 in Bowdon sold in just one day after signing up Jackson Stops to sell the property, and there were an additional 4 people due to view it the following day!!!

PHILIP · 18 November 2025

★★★★★ 5/5

Trustpilot

Jackson Stop has been absolutely brilliant

Jackson Stop has been absolutely fantastic with our move especially as this move was particularly difficult. The patience and professional attitude was very much appreciated. Anthony was always calm when things seemed to be chaotic, and Tracey would continually smile and accompany potential buyers with enthusiasm and understanding.They always showed possible buyers around the property and would return feed back from those viewings. Should l ever move again Jackson Stops would be the first estate agent l would contact for the move. If it were possible Anthony and Tracey would be the people l would want to show my property to the buyers, they make a great team. Thank you guys you did a great job. Linda Newell

Mrs · 25 January 2024

★★★★★ 5/5

Trustpilot

Thank you Jackson-Stops!!

In what was initially heralded as a 'tricky' market, your Bridport / Dorchester team secured the early sale of my 17th Century thatched cottage, achieved far in advance of my expectations. My particular thanks goes to Philip German-Ribon who resisted my early suggestion of a higher marketing value, by persuading me of the importance of setting the initial asking price appropriately to respond to prevailing market conditions. To receive and hold sale at the asking price was more than I could have reasonably expected. Congratulations to Philip, Michelle Wilkins and all their colleagues for guiding my sale through the marketing process! Greatly appreciated!

Trevor · 10 November 2025

★★★★★ 5/5

Trustpilot

Thank you JS Bury St Eds

We bought our house through JS Bury St Edmunds office in October 23 and were guided through the process expertly by the team. We encountered a few not-so-straightforward issues as we moved through the purchase and received knowledgable and supportive guidance (thanks to Rosanna Diaper particularly) which enabled us to communicate well with our seller/solicitors and complete on our new home in time for Christmas. The experience we had with the office made our purchase a lot less stressful than it might have been; they were responsive, highly professional and moved heaven and earth to help us complete - thank you so much for your help.

Daisy · 4 January 2024

★★★★★ 5/5

Google

We recently used Jackson-Stops Reigate for both our house sale and purchase and would thoroughly recommend them for anyone looking in and around the Reigate area. Chris was very helpful, responsive and made the whole process significantly less stressful than the last time we went through moving house. He had some great recommendations for solicitors and surveying companies which helped speed things along. Thanks so much for helping us find our forever house!

Nicole · 13 May 2024

★★★★★ 5/5

Trustpilot

The service from the Bury St Edmunds Jackson Stops office.

The service from the Bury St Edmunds office is absolutely outstanding. We used them to sell our townhouse in Bury 9 years ago and now I have sold my country home with them. All staff are friendly, extremely kind and helpful, nothing is too much trouble, they know what they are doing.Charlie has been totally, wonderfully helpful with support and advice far above and beyond what would be expected. The last effort to get a Completion date that didn’t send me into total panic was magic.Plus, he drove by two properties I was considering, to advise on offers and suitability. Where else could you get such amazing help? I can recommend them to anyone wanting to sell their property.Liffy ReevesRose Cottage.

Liffy · 15 December 2023

★★★★★ 5/5

Trustpilot

A great experience from start to finish!

We purchased a house earlier this year through Jackson-Stops. Rosanna, who, was our first point of contact was exceptional throughout the whole process, from viewing until the day we completed. She was professional, kind and managed to guide us through a tricky few months and reassure both myself and my husband, with the house sale (which took much longer than anticipated). The icing on the cake was a lovely gift bag on the day we moved in, which was completely unexpected but a really nice touch. I would not hesitate to recommend Rosanna and her colleagues from the Bury branch to anyone looking to sell their home or use their services.

Chiarina · 6 December 2023