Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFrom the moment I started my search…
From the moment I started my search with Kian in the Reigate branch he never dropped the ball once. Always checking in with my status and giving me lots of options to view. He was attentive to my search criteria and often persuading me to consider alternative options. Unfortunately I have found my property before it went to market and no longer require Kian's help. Out of all the agents I was listed with, he was the only one to call me regularly and I actually felt like I had someone helping me navigate what is a very busy and stressful market. I would definitely recommend him.
Emma · 24 March 2021
Agent replied · 22 November 2024
Dear EmmaThank you for taking the time to leave a review of Kian in our Reigate branch. It's great to read your positive comments regarding the service received from Kian, I am sure he will be delighted to read that you felt he was helping you in your search and will really appreciate your recommendation. Congratulations on having found a property to purchase and we wish you all the best in your new home. Kind regardsBecky JenningsOperations DirectorCubitt & West
★★★★★ 5/5
TrustpilotMy son and I have recently been looking…
My son and I have recently been looking for properties in the Reigate area, so we called Cubit & West to view a few. We looked at two but these weren’t quite suitable, however, Kian arranged a further 5 properties for us to view, unfortunately my son changed his mind about the area he wanted to move to. I called Kian to apologise but once again he was more than helpful in the advice he gave. I’m nearly 62 and have had many many dealings with estate agents over the years and I have to say Kian comes across as far and away the best I’ve dealt with. Well done Cubitt & WestPeter Tarling
Friend · 24 March 2021
Agent replied · 22 November 2024
Dear PeterMany thanks for leaving a review of Kian in our Reigate office. I am delighted to read how helpful he has been with your property search and I know how pleased he will be to receive this review as he prides himself on being helping customers. Kind regardsBecky JenningsOperations DirectorCubitt & West
★★★★★ 5/5
TrustpilotI have had the best experience with…
I have had the best experience with Cubitt and west courtesy of Madi Ingfield. She has gone out of her way to ensure our move has been seamless. The best service I have had from any letting agent in the many years I have been renting properties. She has kept us up to date, answered every question and truly looked after us in what can be a rather stressful transition. I really appreciate all of your hard work Madi, thank you.
Gemma · 23 March 2021
Agent replied · 22 November 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotJames and his team have been amazing…
James and his team have been amazing for us and gone above and beyond to help with our selling journey. This is Tom's review.
Gill · 9 July 2022
Agent replied · 22 November 2024
Thank you
★★★★★ 5/5
TrustpilotFirst time buyer
I am a first time buyer so wasn’t to sure where to start but with Yasmin's help I am now speaking with a mortgage broker, solicitors and viewing property’s next week. She has made this process as stress free as possible so far.
Jimshaman · 12 August 2024
Agent replied · 22 November 2024
Good Afternoon,Thanks for leaving us such a lovely review, we really appreciate it. We strive to help our customers through what we know can be a stressful time. Best of luck with your property viewings.All the best,Cubitt & West
★★★★★ 5/5
TrustpilotExcellent service
I had a very kind and considerate experience with Cubitt & West, Becky Darby was professional and a safe pair of hands who handled the process expediently.
Joe · 8 February 2022
Agent replied · 22 November 2024
Good afternoon Joe,Thank-you for your kind words about Becky from the Portsmouth Lettings team of Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotAshington Branch - Outstanding Service
It was an absolute pleasure to deal with Heidi and Stephanie on handling the sale of my property.Through thick and thin with many twists and turns along the way ( especially through some very difficult COVID times) they were always on hand to deal with my enquiries and bring some cheer to the proceedings.They made me feel like it was their own personal challenge to get my property sold. More than just a job to them!!!! Likewise I always felt that they had my best interests at heart. Definitely never a case of saying whatever it takes to try to get the commission.The fact that I have actually been bothered to type up my first ever Trust Pilot review, is testament to the outstanding service provided by the Cubitt and West Ashington team. Totally professional from start to finish.Excellent work ladies!!!!!!!
David · 15 March 2021
Agent replied · 22 November 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 2/5
TrustpilotFrom start to finish the experience was…
From start to finish the experience was very up and down.At first they were very helpful but there were a few things we were not happy with. Some individual staff members were very pushy and made us feel uncomfortable. Viewings would be booked in for us for houses that we made it very clear we did not want to view.We were also very disgusted and upset in the fact a letter was sent out to many houses in our neighbourhood without our knowledge or consent. This letter included our Christian names along with our budget and the area we wanted to live. We felt this really invaded our privacy with information that should never be released especially without our consent. If it wasn’t for family friend that received this letter we would not have even known it had been sent out.On the other hand our sales progressor was very helpful and went above and beyond to help us. He always kept us updated and and we really trusted his opinion and judgement.
Matt · 15 March 2021
Agent replied · 22 November 2024
Dear Matt Thank you for leaving your review and we are disappointed that you have concerns regarding some aspects of the service that you received.We appreciate that the process can be stressful and we try to make it as smooth and pleasant an experience as possible. We are sorry if our mailing correspondence caused any upset and can assure you that this was never our intention. If a buyer is looking for a property and we do not have anything that matches their preference for sale, we will commonly write to homeowners in the local area in the hope of encouraging contact from potential sellers who are considering marketing their property. Whilst we do this with the aim of helping our buyers, the branch should only ever distribute this information with the buyers express permission and please be assured that this has been reiterated to the them. We are pleased to note that you found your Sales Progressor to be helpful and knowledgeable and thank you for your kind feedback in this respect. Should you wish to discuss your comments in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsCubitt & West
★★★★★ 4/5
TrustpilotJulie Bramble was a lifeline through a…
Julie Bramble was a lifeline through a difficult exchange process. Her communication and support made the situation easier to work through. Excellent work ethic and commitment to customer care
Amanda · 13 October 2021
Agent replied · 22 November 2024
Hi David,Thank-you for your kind words about our Senior Sales Progressor Julie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
★★★★★ 1/5
TrustpilotI sold my house with Cubitt and West and was let down
I sold my house with Cubitt and West but was selling with another agent and by doing so I had to pay the other agent £1000, Cubitt and West said that would pay the £1000 if I sold which they failed to do just because I did not have the correct paperwork from the other agent which they would not give to me because I changed agent.Would not use Cubitt and West again can’t be trusted to keep their word.
Julian · 14 March 2021
Agent replied · 22 November 2024
Dear JulianThank you for your feedback and we are sorry that you feel this way. We understand that the branch has been in regular contact with you regarding this matter as they wish to assist you as best they can however the delay in this regard has been due to us awaiting a copy of your paid receipt from the other agent before payment can be made to you. We hope that this will be finalised to your satisfaction however please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk should you require further assistance. Kind regardsCubitt & West
★★★★★ 1/5
TrustpilotDon't use cubbit & west
Never sell your property with southwater branch cubbit west. I had a good relationship with them up until now I don't normally write reviews but I thought I should let others know the true story about them. They are a waist of time. We have been with c and w for over 100days and never got an offer Since they haven't been able to sale our property we decided to go with another agent. My husband tried calling several times to speak with a branch manager called Leanne regarding terminating the contract. Every time we call we get a lying answer, she will call back. Its been 3days she hasn't called yet. Very unprofessional never expected such type of service.
Swati · 10 March 2021
Agent replied · 22 November 2024
Dear SwatiThank you for leaving your review and we are disappointed that despite arranging multiple viewings of your property, no offers were forthcoming. We obtained detailed feedback from many viewers and provided their comments to you, which were varied in nature. Whilst we are sorry that you have made the decision to withdraw your property, we can confirm that we have actioned your request and confirmed the relevant details to you in writing. We regret if you have experienced difficulties in speaking with our staff and can assure yo that all feedback received is appreciated.We would like to wish you the very best with the future marketing of your property and thank you again for your comments. Kind RegardsCubitt & West
★★★★★ 2/5
TrustpilotRelentless & Pushy
Talk about hard sell. I viewed one property with them (which wasn’t suitable) and they haven’t left me alone since. Constantly texting, phoning and emailing different places - which I am already aware of as I’m sure anybody who is house hunting is. I explained I would contact them if I wanted their assistance but in the end I had to block them. It genuinely put me off even considering one of their listings.I understand they are taught to sell but back off if someone isn’t responding.
Londoner · 26 February 2021
Agent replied · 22 November 2024
Dear LondonerThank you for leaving your review. When you register your interest with us, we will do our very best to assist you with your property search by providing you with details of properties that meet your search criteria, until we are advised that you longer require our assistance.We regret if any requests to cease communication were not actioned and to enable us to ensure that your request has been facilitated, we would kindly ask that you provide some further details by contacting our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Thank you.Kind regardsCubitt &West
★★★★★ 5/5
TrustpilotA huge thanks to Hannah and all the…
A huge thanks to Hannah and all the team at wallington , so helpful throughout the whole process , nothing was too much trouble for them , I would highly recommend them
David · 22 February 2021
Agent replied · 22 November 2024
Dear DavidThank you very much for taking the time to write a review about your experience with our Wallington branch.I was really pleased to hear how helpful Hannah has been throughout the process of your sale/purchase. Hannah prides herself on delivering the best possible service to all of her customers.I wish you all the best in your new home and will sure pass your comments on to my team in Wallington. Kind regardsBecky JenningsOperations DirectorCubitt & West
★★★★★ 5/5
TrustpilotFirst home made easy
Myself and my partner were struggling to find our first home together. Abbie Tallack from cubit and west was the agent who helped us find our first home and made it absolutely stress free. I would absolutely recommend her service and the cubit and west company to anybody looking to move. I am so thankful for her friendly personality and never feeling afraid to give her a call when I needed too. She is a credit to the company and I personally thank her for all of her help.
Courtney · 20 February 2021
Agent replied · 22 November 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotPAUL and KURWAHN
Excellent service start to end from these 2 guys. They got my property rented within days. As a landlord who doesn’t live locally they made my life so much easier by assisting in getting jobs done that were proving difficult for me to do from a distance. One fine example was providing a floor plan with measurements for me to get the carpets replaced. They went the extra mile in doing what needed to be done to get the new tenant in promptly. THANK YOU!
Melanie · 16 February 2021
Agent replied · 22 November 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotGreat Estate agents and Special mention to Julie!
Its been great buying from this company, I wish I had listed my house with them rather than Mann & Co. A special mention must go to Julie Bramble. She has been fantastic throughout the whole process and has made life a little less stressful. She's a real credit to the Cubitt and West team. Thank you, Lee and Sam
Lee · 8 August 2023
Agent replied · 22 November 2024
Hi Lee,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been, and particularly how fantastic Julie has been at making things less stressful for you.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotService from Dan was second to none
Service from Dan was second to none, very informative, prompt and handled every issue we had perfectly. 100% would recommend.
Richard · 28 November 2022
Agent replied · 22 November 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 1/5
Trustpilotgreat company if you want to lose value…
great company if you want to lose value on your property & lose your buyer; who cannot sell when the going gets "really" tough! (i.e. - slow down in economy/market) - in a good market even a monkey can sell anything! They are NOT able to prove their mettle in genuine tough times with incompetent progression staff.
George · 23 October 2023
Agent replied · 22 November 2024
Dear George,Thank you for taking the time to leave us a review. We regret to hear how dissatisfied you are with the service that you have received. We would like to assure you that customer service is extremely important to us, and we feel strongly about investigating any concerns raised so that we can continually improve the service we provide. Unfortunately, we are unable to locate you in our system with the details provided. However, we are keen to discuss your experience and would appreciate if you could reach out to our customer support team on: 01702 540802 or at customer.support@arunestates.co.ukKind regards,Cubitt & West.
★★★★★ 5/5
TrustpilotWoodingdean branch
John, Lisa ,Kelly, Donna Made the process of selling a house very easy and simple in what can be a very stressful time. Always there to pick the phone up and especially helped me as I was living far away from the property being sold
Tommy · 3 September 2025
★★★★★ 2/5
TrustpilotHad a terrible experience with Zoe
Had a terrible experience with Zoe. Very rude on the phone. Accused me on wanting her to but a number down on paper which was so far from the truth its ridiculous. Wont be contacting them again because of this.
Consumer · 18 September 2024
Agent replied · 22 November 2024
Thank you for your review. Unfortunately, we have been unable to identify you without a name and you have not responded to our request for further information through Trustpilot. We would be grateful if you could contact customer.support@arunestates.co.uk providing your full name so that we can assist you further.Thank you. Cubitt & West
★★★★★ 5/5
TrustpilotEverything went very well
Everything went very well and there were no hiccups. Communications were good. Julie Bramble and Zoey McGovern looked after the transaction and were friendly and efficient.
Mr · 18 February 2022
Agent replied · 22 November 2024
Good afternoon Mr Marshall,Thank-you for your kind words about the Portsmouth office of Cubitt & West and in particular Julie & Zoey. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotWhat a wonderful service from start to…
What a wonderful service from start to finish, everything was easy and smooth, communication was perfect, I would defiantly recommend. Maddison and Julie who I dealt with the most were amazing lovely and very helpful. I would defiantly use them again
Annabel · 31 August 2024
Agent replied · 22 November 2024
Hi Annabel,We're delighted to hear that Maddison and Julie provided such a helpful service. Your recommendation means a lot to us, thanks for taking the time to leave us a review.Best wishes, Cubitt & West
★★★★★ 5/5
TrustpilotHome purchase made easy
We purchased our dream home through Cubitt and West and were, unfortunately, part of a long chain, taking several months to complete. Julie ensured that we were kept informed of every step along the way making it easy to liaise with solicitors and other key players involved in the process. It really did go without a hitch and we are now all smiles, as we walk around our lovely new home!
Paul · 4 July 2022
Agent replied · 22 November 2024
Good morning Paul,Thank-you for your kind words about the team at Cubitt & West and in particular, Julie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotCubitt and West Southsea
We are dealing with Cubitt and West in Southsea. Our contact is Ed Gilmour. From his first visit to our property and in every subsequent interaction Ed has been professional, polite and frank with his advice. The flat was sold to the second viewer at the asking price, which was higher than other similar flats. Ed delivered on his assurances!
Peter · 5 July 2023
Agent replied · 22 November 2024
Hi Peter,Thank you for leaving a review! We're delighted to hear how positive your experience with Ed has been, we'll pass your kind words along.Best wishes,Cubitt & West.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
