Trusted Agent profile · Reigate and Banstead
★★★★★
1,969 reviews across 2 platforms
43 Station Road, Redhill, RH1 1QH, Reigate and Banstead, RH1 1QH
Connells's office in Reigate and Banstead, at 43 Station Road, is rated 2.5 out of 5 across 1,969 reviews on two platforms, including 366 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Connells won in 2026.
Tell us what you need and we'll put you in touch. Connells Redhill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reigate and Banstead.
The Trusted Agent 2026 results for Connells, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
5/5
TrustpilotSophie has been great
Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.
5/5
GoogleNothing but good things to say about Connells! They were friendly, professional, helpful, and always responsive. Dipak at the Horley branch was an amazing help to us as our mortgage advisor, and Harry and Mark in the Redhill branch were … More
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
1/5
TrustpilotI would give them -5 if the option is there
I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service.
1/5
TrustpilotHighly highly don't recommend…
Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.
5/5
GoogleMark, Ryan and Harry have been fantastic dealing with the sale of my daughters house. I would highly recommend the team at Connells, Redhill. They have been professional, reassuring and extremely helpful throughout a very stressful time.
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWow, what amazing staff - Mark and his staff (Ryan) kept us informed and in the loop every step of the way. Selling your parents property after they have passed on is not easy and to have a caring and compassionate estate agent to walk you through the process and advise was such an asset. As always a few issues at the final hurdle but in my opinion Mark especially went above and beyond to get the property to completion. A very polite and friendly office who I would happily recommend.
Many thanks for your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotLong Contract
From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.
1/5
TrustpilotAppalling Service from Connells North Swindon
My Son has recently purchased a flat through Connells North Swindon Office. I have not had a worse experience with an estate agent. It started off on the wrong foot where they credit scored and approached my son about a mortgage without his permission. There were some delays and challenges and we got a fair amount of help whilst we were still targeting a pre Christmas exchange. As soon as that was missed we had no support - assume bonuses are paid on completionsI'm used to the estate agent being there through the process and helping to resolve any issues encountered. No such luck here - disappeared and wouldn't respond. I also emailed and left a message for the branch manager to call me - surprise, no one did.This was his first purchase so needed support through the process - appalling service - avoid using if you are expecting any help and support. They seem to be solely focused on targets and bonuses
5/5
GoogleMark Ship and his staff couldn’t have been more helpful in dealing with the our sale. The house we were selling was a probate sale due to the passing of my Aunt. Mark was so understanding, empathetic and considerate in dealing with all the emotions that went with a sale of this nature. I would 100% recommended using them to my friends & family. 5 star rating isn’t enough for how fabulous they were.
1/5
TrustpilotIm selling my property with them
Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.
1/5
TrustpilotUnprofessionalism towards tenants
Rented a property from Connells, at the end of term landlord tried to exploit and grab the deposit and Connells acted like they can’t take any responsibility. Connells were the ones rented the property and should’ve taken some responsibility.
5/5
GoogleMark kept us well informed and up to date during our sale, as soon as he heard anything he would let us know straight away. I wouldn’t hesitate to to use Connells’s in Redhill again in the future. Everything down to the pictures taken of our property we was impressed with and resulted in getting a buyer straight away. They definitely made the selling part the easy part of this move, thank you!
5/5
GoogleCouldn't recommend Connells more if I tried! Ryan and Mark are amazing! It took my house 9 months to sell & went multi agency with two other agents but always kept Connells as one of the agents because I trusted them and saw they genuinely cared and their customer service is outstanding, I do not have a single bad word to say about Connells and would highly recommend!
Thank you for taking the time to leave us this great 5* review and recommendation RachelHibbitt. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotIneffective
Ineffective , unprofessional, avoid . Deliberately undervalued a property. Saffron building society should be ashamed using them
5/5
GoogleI had an excellent experience with Connells Redhill in finding a tenant for our home. The entire team was incredibly professional, supportive, and helpful throughout the process. Jasper, in particular, went above and beyond, answering all my questions and making the tenancy process easy to understand. The communication was top-notch, especially with the regular checklist emails that kept everything on track. I truly appreciate the outstanding support provided over the last few months. I highly recommend anyone looking for rental services to contact Connells Redhill!
5/5
TrustpilotExcellent Mortgage Advisory Service at Connells Cambourne
I recently worked with Andy, Connells Cambourne's mortgage advisor, and I'm thrilled with the service. From start to finish, Andy provided expert guidance, ensuring I found the perfect mortgage fit. His professionalism, clear communication, and commitment to customer satisfaction were outstanding. We finally purchased our first home. I highly recommend Andy for anyone in need of top-notch mortgage advice.
5/5
GoogleMark and his team sold my house in record time. From the initial valuation to completion of sale in a few weeks even during this exceptionlly busy time. They updated me reguarly through the week, Special mention to Mark and Ryan and the team at Shoosmiths who were amazing throughout, they were professional, courteous, knowledgable and made the process relatively stress free. Thank you to all at Connells Redhill. If your thinking of selling there is only one estate agent to choose.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotLandlord - full managed service - lettings
AVOID - I let my property with Connells for over five years while I was living abroad. I can honestly say that this has caused so much extra stress. Absolutely no point having a managed service. Everything was difficult, they can't organise anything - I mostly ended up being put in touch directly with the tenants to organise anything needed. They also try to con you out of money at every opportunity. Sabotaging efforts to use my own (trusted) contractor to force me to use their own at a much higher rate. They recommended someone who never provided a receipt, leaving me out of pocket. I would have changed but it was difficult to do from abroad. I can't believe they are still in business.
5/5
GoogleFirst class service from Mark and his colleagues in helping my 91 year old, very deaf, uncle in selling his bungalow. They made a quick and well priced sale of the property, helped him through all of the paperwork (both at his home and at their office) and were both extremely patient and very efficient. They also kept me (his nephew and closest relative) fully informed, while never burdening me with too much to do. Highest recommendation!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI Highly recommend I bought a property through Connells Redhill Branch and I can actually say that the service was top notch! Mark was honest and opened and communicated regularly. I was a first time buyer and I felt very lucky to be working with such a dedicated and understanding team. Mark and Ryan provided excellent customer service and I cannot thank them enough. I will surely use them when selling my property.
5/5
GoogleMark Shipp is amazing. Without him we would not have got our complicated completion over the line
Thank you for your amazing 5* review Natalie. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotSadly, zero stars are not possible.
We purchased our home June of this year and engaged Connells to complete the survey which would determine whether or not we would finalise the purchase. The survey comes back, and it’s clean! The property was considered in excellent shape, and windows and floors “in good working order with no repair necessary.” Upon moving in, we immediately discovered that the survey was not, in fact, clean. There were serious issues which require immediate replacement and / time or repair, all of which would have been easily spotted by a competent professional. The total bill will be approximately £15,000 to repair the damage. Would not have proceeded with the purchase had the survey accurately represented the property. You have been warned.
5/5
GoogleSelling with Connells has been a delight. From the outset they set realistic expectations that turned out to be spot on, viewings were straightforward and their guidance was honest, clear and helpful. The ongoing communication through the sale process was professional and gave me confidence that everything was been managed in the background to keep things moving. I would recommend the Redhill Connells team to anyone looking to market their property as they will have a team committed to making things happen. Thank you to all involved, particularly Mark Shipp and Ryan Belcher.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI had exceptional experience at Connells. I have to say a massive thanks to Mark and Ryan who were my main contact. Thank you finding a buyer and making the whole process go smoothly, you are absolutely amazing at what you do and so hard working! As anyone who has brought or sold their property, will know how stressful it can be but not with Connells, they kept me up to date with the whole process and did the chasing when required. I would definitely recommend Connells at Redhill, you really can't find anyone as dedicated as these guys, they will go above and beyond! Thank you again, until the next time. LJPositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Connells, Reigate and Banstead won Trusted Agent; Connells, Peterborough won Trusted Agent.
Tell us what you need and we'll put you in touch. Connells Redhill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reigate and Banstead.
