Connells Redhill reviews in Reigate and Banstead

★★★★★ 5/5

Google

So glad to have found James and Raphi. Made the move very smooth. I would recommend going to them if looking to rent in redhill

Farhad · 10 February 2026

★★★★★ 5/5

Google

Mark and his team did a sterling job, they were mega efficient from start to finish on the transaction, keeping everyone updated all the time. They are professional, very knowledgeable and personable. Highly recommend.

SamanthaT · 28 January 2024

★★★★★ 5/5

Google

The team at Connells Redhill were great! We dealt mainly with Harry and Ryan for our viewings, and Mark for our completion. All were very kind, friendly and super helpful! Would 100% recommend Connells!

Cerise · 7 June 2025

★★★★★ 5/5

Google

Mark and Ryan were so helpful during the sales process of our flat. They helped tremendously with marketing and the during the sale itself. Would recommend Connells when selling a property.

Willow · 28 March 2024

★★★★★ 5/5

Google

Accommodating and responsive to queries.

Anjennette · 10 July 2026

★★★★★ 5/5

Trustpilot

Connells - sound, experienced, and full of vitality.

Would like to say that Connells helped me with the purchase of a leasehold property in 2019, and also for the sale of the same property in 2022. Always friendly, found the right buyer (taking their own considerations into account), and were highly responsive, informed and moved at the right times. Have no complaints, only praise. Would like to thank Emma Eldridge for her work in 2021 as she identified a sound purchaser for good reasons, and helped to make it happen for them on their timeframe, which is the most important thing of all.

Tom · 1 December 2022

★★★★★ 5/5

Google

Mark and his team are absolutely first class. I cannot recommend them highly enough. They have restored my faith in Estate Agents. If you want to sell your property in Redhill, then look no further.

Timothy · 29 November 2023

★★★★★ 5/5

Trustpilot

Had my survey today and honestly…

Had my survey today and honestly couldn’t have felt more at ease. Super kind and polite throughout, even complimented my home. Came prepared with ladders for the loft, wore shoe protectors, and even helped put the hatch back that I couldn’t. 💯 would recommend, thanks so much, James!

Amy · 1 April 2026

★★★★★ 1/5

Trustpilot

Dysfunctional

Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.

Mr · 27 October 2022

★★★★★ 5/5

Google

Shaun is a very patient and understanding mortgage broker . As a first-timer buyer I needed someone who could help me with the process of purchasing my home. Shaun never failed to help me when required, he literally took me through the whole procedure step by step and took the pressure off me . He used his vast experience to arrange and negotiate with all the relevant people, and made the transitional stages very easy for me. I can thoroughly recommend using Shaun for any mortgage related advice and services you may need. On top of that he is a incredible nice and likeable man. Many thanks.

Richard · 25 October 2022

★★★★★ 5/5

Google

Hands down the best experience of estate agents I've encountered, through numerous times of buying/selling properties personally and as part of my professional career. This time around was purchasing a long awaited family home. From the very first viewing the Mark, Ryan and the team were incredibly professional which continued throughout the process. Keeping me regularly updated, liaising with all relevant parties without ever having to be chased and generally being friendly and empathetic through what is a stressful time in anyones life. I can't recommend them highly enough, if only all agents could be like them! 5*

Rhiannon · 25 October 2022

★★★★★ 5/5

Google

We put our flat up for sale and had it valued along with 4 other estate agents in and around Redhill, Mark Shipp came to introduce himself and to explain what Connells could offer. Mark made the decision for us to go with Connells very easy as he wasn't like the other 4 agents who sat there telling us what they thought was what we wanted to hear and how they were the best thing since sliced bread, bla bla boring! He was upfront and honest. We put the flat on the market and Mark, along with Ryan are a dream team. There wasn't anything that wasn't too much to ask from them, always on time and ready for every viewing, they never let us down once in the whole selling experience. When sold, they helped push it through as fast as they could as this is what we wanted, kept us up to date with everything that was happening and just made it all so easy. Thank you Mark and Ryan, you guys are a credit to Connells and we can't thank you enough. Russ and Kath.

Russell · 25 October 2022

★★★★★ 5/5

Google

The core team of Mark and Ryan are both excellent Estate Agents. They really know their stuff - Mark has been particularly helpful answering questions and suggesting expert people and necessary processes when asked. Both have been very respectful and courteous, dealing with our buyers and vendor's estate agents promptly and effectively. The online aspect was new to us this time around: the Connells system is really useful and contains all manner of information you need when selling and buying a property. We used their partner solicitors - Shoobridge - for both our sale and purchase and recommend that too! This is the second time Mark has helped us move house and we highly recommend Connells and the staff there.

Matt · 25 October 2022

★★★★★ 5/5

Google

We cannot praise Mark and Ryan enough for their professionalism and hard work throughout the sale of our house. Ryan made a great impression on us immediately and did a wonderful job finding a buyer for our home. During the sales progression Mark went above and beyond at all times, keeping us fully informed and working incredibly hard with the entire chain to be ready for exchange. I would never consider using any other estate agent in this area, the service is fantastic and excellent value for money.

Lauren · 25 October 2022

★★★★★ 1/5

Trustpilot

Dishonest

Dishonest. Blandford branch have taken advantage of an elderly lady which will result in her paying double agency fees, due to ignoring her instructions and advising her incorrectly just to suit their own agendas. As an agent myself I will always stay in my own lane and never call into question the service of another agent, but on this occasion I am so appalled by their actions that I feel they need to be held accountable.

William · 17 July 2025

★★★★★ 1/5

Trustpilot

Needlessly Aggressive & Disgusting Breach of Data Protection Regulations

Recently sold a home with Connells - Fairford Leys. We'd used Connells before and wanted a specific agent in their town centre branch who we knew personally and had used before, but after enquiring were diverted to a marginally closer branch. That seemed a bit 'nit-picky', but whatever. Fast forward almost a year and we finally made it to completion, after a very drawn out and stressful process with lots of hiccups. In the sales-driven world of estate agents, we sensed that the long saga of our move frustrated them, but we weren't going to settle for a house with subsidence! We were encouraged to use their "Connells Home Conveyancing" service, which we took them up on because it meant a small refund of some fees later on and our buyer was already using the local solicitor we'd wanted. Big mistake! We also utilised their mortgage broker, who was very accommodating and competent, but for some strange reason saw fit disclose our private information to members of the public!? The outcome of which was that my wife ended up having to employ a solicitor to fight off her employer, who had found out we were moving as a result of this data breach and was pressuring her to quit (which would have ironically put the mortgage application in jeopardy). We still haven't decided where we're going to take it after the other thing that recently happened with Connells.The reason choosing Connells Home Conveyancing was a big mistake was because at completion they did two things wrong: 1. They overpaid stamp duty on our purchase to the tune of £2500 & 2. They also made accounting errors on the completion statement that resulted in Connells Estate Agent not being paid their sale fee in full. The stamp duty was paid at the old rate rather than the newly-announced one. But whilst this announcement came early on completion day, we didn't complete until the end of the day and so were eligible. This was widely available information in the public domain and I tried to call and email Connells Home Conveyancing to ensure we paid the correct sum, but they couldn't be bothered to look at it. Instead, they left me to chase HMRC for a refund via post (yes, that's their process) which could take weeks! I went in to Connells Estate Agent on completion day and they, incorrectly, advised me that we weren't eligible too. But the worst of it was that, because of their accounting error, the estate agent didn't get paid their full fee at completion. This resulted in the branch manager giving us just 24hrs to pay the balance or face debt collection! How quickly the mask fell off once all that was left was to settle the bill. Through no fault of our own and due to the incompetence of Connells Group, we are now out of pocket over £3500, plus the cost of the solicitor. We also find it funny how when they want money they're owed (because their own people messed up) it's 24hrs or bailiffs, but we are also due a refund of the photography fee for using Connells Home Conveyancing, we have to write to head office then wait 28 days for them to make a simple bank transfer. Of course, we paid in order to avoid the hassle and are now left flabbergasted at the rudeness, incompetence, privacy breaches and threats from Connells. A totally unnecessary sequence of events and a completely over-the-top response, no doubt driven by some meaningless sales deadline. We wouldn't recommend Connells or their partner services to anyone after this and looking at the other reviews on here it seems we're not alone. Avoid!

Tom · 30 September 2022

★★★★★ 5/5

Trustpilot

Ellen Gynn

We received excellent advice from Ellen Gynn at the Wellesbourne branch, she made the whole journey pleasant and extremely easy. I would recommend any family or friends to use this branch. If I ever move again they would be my first port of call. Well done guys Great Work!!!

Christine · 24 March 2026

★★★★★ 5/5

Google

Mark, Ryan and Harry were very professional to deal with and very personable also. The process has been very smooth, and they were informative and helpful every step of the way. Would definately recommend.

Emma · 25 October 2023

★★★★★ 5/5

Google

Connells were excellent in handling my house sale, special mention to Mark and Ryan for helping to manage the process. I would highly recommend Connells where Mark and/or Ryan are managing the sale process.

Martin · 25 October 2023

★★★★★ 1/5

Trustpilot

Very poor

Very poor. Connells knew very little about the house we were purchasing, and when we asked questions said they would find out and didn’t. It is extremely difficult to get hold of them on the phone, which caused issues with surveyor and contractors visiting the house for survey and quotes. Email communication was intermittent.

Jack · 31 January 2026

★★★★★ 1/5

Trustpilot

2 minutes ago

2 minutes agoNEWI have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again. And maybe have the guts to give me the news yourself next time you coward

Mick · 28 July 2022

★★★★★ 5/5

Trustpilot

Sophie has been great

Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.

Abby · 17 September 2024

★★★★★ 5/5

Google

Nothing but good things to say about Connells! They were friendly, professional, helpful, and always responsive. Dipak at the Horley branch was an amazing help to us as our mortgage advisor, and Harry and Mark in the Redhill branch were … More

Megan · 11 July 2025

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service.

Rajaa · 18 August 2026