Trusted Agent profile · Reigate and Banstead
★★★★★
1,965 reviews across 3 platforms
39 Bell Street, Reigate, RH2 7AQ, Reigate and Banstead, RH2 7AQ
Andrews's office in Reigate and Banstead, at 39 Bell Street, is rated 4.9 out of 5 across 1,965 reviews on three platforms, including 243 Google reviews rated 5.0.
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Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful and friendly team
Help is so willingly given by every member of the letting team. Super efficient and things done in a speedy manner particularly by Louisa Davison who has been very knowledgeable, fast polite and super friendly.
1/5
TrustpilotWasting my time …
I just turned up to my booked viewing to find no one here. I called Shannon on the mobile provided and sure enough she had no idea of my booking. I won’t be rescheduling.
Thank you for your feedback Natasha. I’m very sorry to hear that someone wasn’t there when you turned up for the viewing. I understand Shannon has been in contact with you now.
5/5
TrustpilotGregory Rogerson is proactive, responsive and efficient.
We have worked with a few different letting and management agents over the years. Our recent experience with Andrews and in particular Gregory Rogerson has been extremely positive. Gregory has been proactive, responsive and efficient whilst navigating some tricky problems.
5/5
TrustpilotHighly recommended
Very happy with my experience at Andrews. Natasha and Tracy were responsive and helpful through a difficult sale and purchase and helped us achieve a good sale price with our flat. I would highly recommend Andrews to anyone looking for a Real Estate Agency!
5/5
TrustpilotExcellent Customer service from Andrews Property Group
I have received excellent customer service from Sarah Robinson. Always keeps me informed and updated. I always receive a timely reply to any email and Sarah liaises very well with my tenants. Very happy with the service provided. Five star ⭐️⭐️⭐️⭐️⭐️.
Hi Stuart, thank you for the review. Brilliant to see that Sarah and the team have been so helpful to you, keeping you updated and informed all the time. Thanks again for sharing your experience. Rhys
5/5
GoogleMet with Steve who was excellent. He showed us round and explained the area in detail. Made the viewing easy and gave us plenty of time to look round d and ask questions. He has been very proactive in keeping us updated.
Hi David, thank you for the five star review. Brilliant to see you had a great experience with Steve and that he's been keeping you updated throughout your search, thanks again, Rhys.
5/5
GoogleLast night we had a viewing booked in with Isaac Biggerstaff from the Reigate branch at Andrews. Isaac was very helpful and polite. He was knowledgeable and took the time to show us around the property.
5/5
TrustpilotI have at last secured a dwelling which…completely suits my needs
I have at last secured a dwelling which suits my specific needs. I would especially like to thank Lee at this office for his attention to detail and his efforts to match my requirements with the available dwellings. First class service . Thank you Lee.
5/5
TrustpilotOngoing great service
Have used Andrews now for over 10 years to manage my residential property, working with team to re-let over past 2 month has demonstrated great team working from Molly,Chemaine and Freya to cover all options and maintain property all to a high standard resulting in another successful let without any delays or issues
Hi Martin, thank you for your review! Fantastic to see our Keynsham team were delivering excellent support to yourself! I am really glad they were able to assist with your property! All the best for the future. Thanks, Laura.
5/5
TrustpilotWe were treated by Shoneil who is a…
We were treated by Shoneil who is a lovely lady and helped us to look for our new property.We have not found one yet but she is very kind on keeping us update.Thank Shoneil for your work and your help in our search.
5/5
GoogleVery professional and friendly service offered by Andrews. Josh and Isaac were very helpful in handling our property queries and viewings would recommend.PositiveProfessionalism
Good afternoon Ben Hains, thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.
5/5
TrustpilotGreat service
Isaac Biggerstaff and his colleagues in the Reigate branch have been fantastic!Isaac has been very knowledgeable, informative and professional.Isaac and the team have always kept me in the loop, providing great customer service along the way.I would recommend using the Reigate branch.
5/5
GoogleThank you to Ellen. Friendly and professional, knowledgeable about the property and an excellent communicator.
Hi Suzy Stevens, thanks so much for leaving us a 5 star review!
5/5
TrustpilotVery happy with shamiya it’s the second…
Very happy with shamiya it’s the second time she showed us a flat her speech and just the way she is answering the questions is amazing would recommend 100% if you are looking for a home!!
Thank you, Mihaela. We're delighted to hear about the positive experience you had on your viewings with Shamiya.
5/5
TrustpilotAndrews Raigate team have been amazing…
Andrews Raigate team have been amazing from the start of our search for our own place, Isaac was always very helpful and always we kept a good communication. Thank you we love our new place.Regards,Jackie and Courtney
5/5
GoogleGreat first experience with Andrew's. Just started looking at places and Isaac was very helpful and professional. Looking forward to more viewings.PositiveProfessionalism
Hi Gavin thanks for the review. We’re so pleased that we were able to find the right solution for your particular situation.
5/5
TrustpilotBuying my first home with Andrews
Buying my first home with Andrews, they have all been very helpful, with every step of the process, they have helped with the solicitors and chased when needed, they have kept me informed with whats going on throughout. I used the keynsham branch and am very happy with there service
Hi Ash, thank you for the review, brilliant to see you had such a positive experience, we know it can be a daunting and stressful time so it's great to see the team in Keynsham were on hand to keep you in the loop and pushing everything through for you. We hope you are settled into your new home. Thanks, Rhys.
5/5
TrustpilotVery professional company with quality …
Very professional company with quality agents.I have been dealing with Shannon and Dan which they helped us to view a property very quick in just about few hours after enquiring.Highly recommended this agency,been very pleased.
Thank you, Florina! We're thrilled to hear that Shannon and Dan provided you with prompt and professional service. Your recommendation means a lot to us!
5/5
TrustpilotI have rented my property through…Monika
I have rented my property through Andrews for many years. Monika and the whole team are very helpful and any issues are dealt with promptly and efficiently
5/5
GoogleBig thanks to Issac and Meg for their excellent client care.PositiveResponsiveness, Quality, Professionalism, Value
Hi Premal Patel, thanks for leaving us 5 star feedback!
5/5
GoogleExcellent & swift service by Janine Derbyshire!! I informed a leak in boiler room - could have turned into an emergency if not for Janine's immediate response. She immediately booked a plumber who quickly fixed the issue. Thanks a lot!!
Hi Brinda, brilliant to see that Janine acted so swiftly in what could have been a serious situation. We are so pleased this issue got resolved so quickly and know that Janine will really appreciate your kind feedback. Thanks, Rhys
5/5
TrustpilotHad two fantastic viewings today by…
Had two fantastic viewings today by Nancy Henley really helped us out with what we were looking for, went above and beyond to get us all the information we needed. Recommend and took the time to show us another Andrews property that was in our market Really recommend
Hi Keith, thank you for your five star review on both TrustPilot and Google! Fantastic to hear Nancy has been a massive help on your property search and went above and beyond for yourself! Thank you for the recommendation too and all the best, Laura.
5/5
TrustpilotVery impressed with our Property …
Very impressed with our Property Manager Louise. She is very professional and knowledgeable, always prompt and efficient in responding to our requests. An excellent link between ourselves and the Tenant which means the Tenancy runs smoothly.
Thank you, Maria. It's great to hear such positive feedback about your experience with Louise. We'll pass on your kind words to her.
5/5
GoogleI'm very fortunate to work with Andrews and feel well looked after as a tenant. Janine Derbyshire manages my home and she is prompt and efficient dealing with any issues that arise in a professional and friendly manner
Hi Ricky, thank you for taking the time to write us a five star review. I am so glad to hear you feel well looked after and amazing to hear Janine has been there to assist you anytime you needed her. Thanks again and all the best, Laura.
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