Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic estate agents, friendly staff
Fantastic from start to finish. Not only was Connor fantastic during his viewings and his knowledge was great, the whole team was equally as great when we enquired about properties. It sounds like the whole team work together to make the end consumer happy and it was honestly a great experienceThank you so much
Consumer · 1 May 2024
Agent replied · 23 October 2024
Hi there, thank you for your five star review to Connor. Brilliant to see Connor provided you with his excellent knowledge and the team were able to make it a great experience for yourself! Thanks again and all the best, Laura.
★★★★★ 5/5
GoogleI attended a viewing with Rana Ralton from the Reigate branch yesterday and found her to be very personable and conducted the appointment very well. She was able to answer our questions and was overall very helpful and friendly in her approach.
Nessy · 20 November 2024
Agent replied · 11 December 2024
Thank you, Nessy! We're thrilled to hear that Rana provided such a positive experience. Your feedback is greatly appreciated. Best wishes , Lisa
★★★★★ 5/5
TrustpilotGreat Professional Service
It was such a pleasure working with Mr.Isaac Biggerstaff from Andrews Property Group. Thanks to his professional and friendly service. Always keeps us informed about the latest and helps us to see through to the end. Thanks again to Isaac and his team for their service in this matter.
Nanda · 21 August 2023
★★★★★ 5/5
TrustpilotFriendly and efficient service
A big thank you to all the staff at the Bear Flat Branch, in particular Emma Mussert. From the start we received friendly and enthusiastic advice, our enquiries were always dealt with promptly, in a friendly manner and we received regular feedback during which turned out to be a long and protracted sale.
John · 21 April 2023
★★★★★ 5/5
TrustpilotLouise Gonella
Louise Gonella , the property manager was so helpful and organised an engineer to fix my hot water and heating as a matter of urgency and it was fixed the next morning . I’m so grateful to her for getting on to it so quickly .
Melanie · 10 September 2024
Agent replied · 23 October 2024
Thank you, Melanie! We're thrilled to hear Louise was able to assist you promptly. Your satisfaction is our priority!
★★★★★ 5/5
GoogleGood service.
Everything was done fast, efficient.
5 stars 100%
Grzegorz · 26 January 2024
Agent replied · 22 October 2024
Hi Grzegorz, thank you for the kind review, fantastic to see you've received a five star service from the team in Reigate! Thanks, Rhys
★★★★★ 5/5
GoogleWe met Isaac to view and property and he was very friendly and professional. Would recommend Isaac, James and the rest of the team at Andrews.
Lielis · 23 October 2022
Agent replied · 22 October 2024
Hi Lielis Andrews, thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.
★★★★★ 5/5
GoogleGreat service
I am very pleased with Isaac from Andrews, Reigate branch.
I bought a flat with then and Isaac and Tracy were the best, always helping and giving the best advise through all the process.
Thank you so much guys, keep doing a great work.
Herminio · 23 October 2023
★★★★★ 5/5
TrustpilotGreat estate agent!
Elliot, the estate agent that has helped us secure an offer on a house has been great. He’s friendly and approachable and is easily reachable. He is also very quick to respond to enquiries and appears to do what he can to update you on news. Would definitely recommend him to others trying to buy a house!
Beth · 12 February 2024
Agent replied · 23 October 2024
Hi Beth, we certainly know that Elliot will love seeing your feedback and it's brilliant for us to see all his hard work and efforts recognised. Thanks for spreading the word about the fantastic work he does. Thanks again, Rhys
★★★★★ 5/5
TrustpilotSearching for a flat
I am searching for renting a flat and came across this estate agency. I contacted them by email about a flat and the day after I received a call from them. The estate agent, Kiana, was very nice and helpful answering to my enquiries. Easy to talk and friendly.
Africa · 10 July 2024
Agent replied · 23 October 2024
Thank you for taking the time to share your experience and leave a review. Fantastic to see that Kiana was such a source of help throughout your dealings with us. Thanks again, Rhys
★★★★★ 5/5
TrustpilotQuick and reliable service guaranteed
Shannon has been incredible, from the moment we said we wanted to put our property on the rental market she actioned the request quickly, provided relevant documentation swiftly and kept us informed at every opportunity. The house had new tenants in within a couple of weeks. Thank you for all your help.
Lauren · 29 April 2023
★★★★★ 5/5
TrustpilotVery good customer service
Andrews emailed a property that matched our criteria and I met with Shamiya today at the property for a viewing, she was very professional and friendly and was able to answer all our questions and explained the next steps.Communication has been good throughout and I would highly recommend Andrews.
Diane · 2 July 2024
Agent replied · 23 October 2024
Hi Diane, thank you for taking the time to leave us a review. Amazing to see Shamiya matched you with a suitable property and then booked you in for a viewing too, we know it's a competitive market so it's great to see Andrews Downend are on your side! Thanks, Rhys
★★★★★ 5/5
GoogleI was very impressed. I called for a valuation and got one the next day! Reigate branch sent the lovely Issac, who was a pleasure to meet. He was punctual, honest and likeable. I received the same high standards of service that I did from Andrews when I bought the property, via themselves, in 2007. Thank you
Lesley · 26 January 2024
Agent replied · 22 October 2024
Hi Lesley, amazing to see we were able to assist you so promptly and that Isaac was able to deliver a great service for you. We believe honesty is a key component when working with your chosen estate agent! Hope we are able to help you moving forward and always fantastic to see a returning customer. Thanks, Rhys
★★★★★ 5/5
GoogleBoth James and Isaac were great! Both very professional and efficient in organising viewings and follow up. Would recommend working with either of them.PositiveResponsiveness, Professionalism
Sam · 23 October 2022
Agent replied · 22 October 2024
Good afternoon Sam Lydon, thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.
★★★★★ 5/5
GoogleIsaac Biggerstaff and his colleagues in the Reigate branch have been fantastic!
Isaac has been very knowledgeable, informative and professional.
Isaac and the team have always kept me in the loop, providing great customer service along the way.
I would recommend using the Reigate branch.
James · 23 October 2023
★★★★★ 4/5
TrustpilotOverall good to deal with
Overall good. Communications is sometimes hit and miss
Alex · 13 February 2024
Agent replied · 23 October 2024
Hi Alex, thank you for the four star review. If there was anything else we could have done to make your experience five star, please let me know. RMessengern@AndrewsOnline.co.uk, thanks, Rhys
★★★★★ 5/5
TrustpilotJas was really nice on the viewing and…
Jas was really nice on the viewing and helpful explaining everything!
Rhys · 7 December 2023
Agent replied · 23 October 2024
Hi Rhys, thank you so much for taking the time to leave us a five star review. Great to see you had such a positive experience with Jas on your viewings.
★★★★★ 5/5
TrustpilotIt was seamless
It was seamless, Nicole was really helpful in providing accurate information quickly.
Damilola · 13 November 2023
Agent replied · 23 October 2024
Hi Damilola, fantastic to hear it was a seamless process for yourself! Thank you for taking the time to share your experience and all the best, Laura.
★★★★★ 5/5
TrustpilotPositive experience of Andrews as a landlord
I've been working with Andrews, and specifically Michelle Smethurst for close to 20 years. It's been a fantastic experience! During that time she's partnered in finding long term tenants, helped managed repairs, dealing with the council and the ongoing relationship with tenants. She's my trusted partner!
Robin · 12 August 2024
Agent replied · 23 October 2024
Thank you, Robin! We're thrilled to hear about your positive experience with Michelle over the years. Your trust and satisfaction mean a lot to us.
★★★★★ 5/5
TrustpilotNancy has been extremely helpful in our…
Nancy has been extremely helpful in our viewings. The way she provided all details really helps us as Tenant. I am placing the offer for the property today itself as pleasantly happy on overall experience.Thank you Nancy and Andrews Team for accommodating our requirement of viewing as well. Regards Swati Singh
Swati · 27 April 2023
★★★★★ 5/5
TrustpilotLisa and Robbie were great
Ruth · 2 April 2024
Agent replied · 23 October 2024
Hi Ruth, thank you for the five star review. Brilliant to see that Robbie & Lisa from Andrews Southville have been able to provide an excellent service to you. Thank you, Rhys
★★★★★ 5/5
TrustpilotI have rented a property through Andrews in Putney
I have rented a property through Andrews in Putney for at least a decade and have always found their service to be prompt and efficient. I have particularly high regard for Michelle Smethurst who has always helped me with any issues and treated me with respect. I would highly recommend them.
Guy · 9 May 2024
Agent replied · 23 October 2024
Hi Guy, thank you for taking the time to write a lovely five star review. Fantastic to see your have rented with us for at least a decade now and it is fantastic to hear the team have been there to assist you every step of the way.Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotMove On Removals and Storage
From a business-to-business perspective I can't recommend Andrews in Westbury on trim highly enough.Fantastic communication, great personal service, Claire stayed in touch with us throughout the whole moving process and gave us all of the right information at the right time. A true asset to the business, we are now looking forward to working together more in the future.
Rik · 21 November 2023
Agent replied · 23 October 2024
Hi Rik, thank you for taking the time to write a five star review. Great to hear you had fantastic service from our Westbury On Trym branch and received excellent communication from Claire. Fantastic to hear your looking forward to working together in the future! Thank you again and all the best, Laura.
★★★★★ 5/5
TrustpilotGreat Enquiry Experience
My experience regarding an enquiry into letting our a property was improved by Karen in the Wallingfon office. She took her time to listen to my queries and answered in great detail, with a lot of patience. Overall she was lovely to speak to and has helped positively aid my decisions moving forward.
Customer · 26 March 2024
Agent replied · 23 October 2024
Thank you for the five star review. We know Karen will really appreciate seeing your fantastic feedback. Thank you for sharing your experience with us, Rhys.
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