Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMonika
The property manager we had was great in the person of Monika Lami. She answered our emails whenever we needed help and made sure all problems were solved and also when our run out in July she help us spoke to the landlord stay a bit longer until we found one thanks to her.
Emmanuel · 27 September 2024
Agent replied · 23 October 2024
Thank you, Emmanuel. We're very happy to hear Monika has provided excellent support to you.
★★★★★ 5/5
GoogleWe had a positive viewing experience with Meg being very professional and informative. Additionally, Isaac has been very helpful with regards to talking us through next steps and keeping us informed as the process progresses.
Anil · 23 October 2022
Agent replied · 22 October 2024
Good afternoon Anil, thanks for taking the time to leave us feedback regarding your recent experience.
★★★★★ 5/5
TrustpilotI used Andrews Mortgage Services for…
I used Andrews Mortgage Services for the first time, and Mukul Mehta's assistance with both the application procedure and the insurance coverage application impressed me. I appreciate Mukul's transparency on the lenders on the list and the affordability assessment because it helped me understand the procedure.I wholeheartedly recommend Mukul and Andrews mortgage services to anyone looking for help with mortgages.
Nazlisiddiqui · 4 June 2023
★★★★★ 5/5
TrustpilotRental Advice
I popped into Andrew’s to seek some advice regarding renting my property and after speaking with the very lovely Rebecca Newbrook I left feeling well informed. She took her time to explain the process and answer my endless list of questions! She was super patient and very knowledgeable a credit to Andrew’s!
Louise · 18 October 2024
Agent replied · 23 October 2024
Thank you, Louise! We're thrilled to hear Rebecca provided you with such helpful and patient service. Your kind words mean a lot to us. Best wishes , Lisa
★★★★★ 5/5
TrustpilotKeli is wonderful
Keli is excellent, empathetic and highly professional.Excellent service, prompt feedback, communication which is key when lookin for a property. Amazing person!
Gosia · 23 November 2023
Agent replied · 23 October 2024
Hi Gosia, what a lovely review. Thank you so much for taking the time to leave your feedback and we know Keli will massively appreciate it, thanks again, Rhys.
★★★★★ 5/5
TrustpilotGreat service from Luke of Andrews Leasehold…
Luke Timms of Andrews Leasehold Property Management took over the management of our block in July and I have been really impressed with the amount of work he has done for our block and the issues and problems he has been able to sort out in such a short space of time. I feel confident that the management of our property is in safe hands. Professional and efficient service.
A · 19 November 2023
Agent replied · 23 October 2024
Thank you for the five star review for the leasehold team, in particular Luke. Brilliant to see that he has made such a big impression in such a short space of time. Fantastic to see you have full confidence in Luke and the team's ability to deliver the service required. Thanks, Rhys
★★★★★ 5/5
TrustpilotNancy Henley was extremely helpful when…
Nancy Henley was extremely helpful when viewing the property and was very knowledgeable, being able to answer any questions we had.
Lisa · 18 November 2023
Agent replied · 23 October 2024
Hi Lisa, we know Nancy has a great wealth of knowledge and it certainly seems she was keen to share some of that with yourself whilst out viewing properties. Thanks for the five star review, Rhys
★★★★★ 5/5
TrustpilotGreat experience viewing a property…
Great experience viewing a property with Nancy Henley. Easy to arrange the appointment which suited my schedule. Nancy was very friendly and knew how to answer all my questions so was clearly well informed about the property. I felt at ease and glad to hear more about the process as a whole which is great as a first time buyer with little experience.
Priya · 9 February 2023
★★★★★ 5/5
TrustpilotViewed a property today and Shannon B…
Viewed a property today and Shannon Bird was the Lettings consultant. Professional and smiley woman! Thank you
Patti · 15 February 2024
Agent replied · 23 October 2024
Hi Patti, thanks for taking the time to leave us feedback regarding your recent experience. Brilliant to see Shannon was able to provide a brilliant viewing for you. Thanks, Rhys
★★★★★ 5/5
GoogleIsaac was extremely polite and friendly. He showed me a property and was able to negotiate nicely with the property’s tenants who were initially reluctant to allow us to view the property. Isaac seemed to be open and knowledgeable agent who is pleasant in communication. I will certainly contact them again in the future.
Hanna · 23 October 2023
★★★★★ 5/5
TrustpilotI had a great experience with Lorna
I had a great experience with Lorna. She was very helpful, professional! I really appreciate her support and would happily recommend her to others.
Karin · 22 September 2025
Agent replied · 23 September 2025
Dear Karin , Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Lorna. Your recommendation means a lot to us. We look forward to serving you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotA pleasure to do business with..An…
A pleasure to do business with..An efficient,friendly bunch of people,especially James,Janine and Tracy.Hard working,genuinely lovely people....Vicki Purton
Vicki · 12 February 2024
Agent replied · 23 October 2024
Hi Vicki, thanks for the review. It's amazing to see the team have been on hand to help you each step of the way, with particular mention to James, Janine and Tracy! Thanks, Rhys
★★★★★ 5/5
TrustpilotMichael was really great!
Michael was really helpful and friendly, this is my first time renting a whole property and Michael guided me through the process.
Charlotte · 16 October 2023
Agent replied · 23 October 2024
Hi Charlotte, thank you so much for the brilliant review! Great to see that Michael was on hand to help you through what can be a daunting process, especially when it's your first time moving. We hope you have settled in well.Thanks again, Rhys
★★★★★ 5/5
TrustpilotWe were house-hunting in Reigate last…
We were house-hunting in Reigate last Saturday. So we found couple of properties through Andrews state Agent to visit.Conner ,from Reigate branch of Andrews Agency, is absolutely professional, friendly and knowledgeable. He guided us and gave us so many good tips about the area.He has also got very positive attitudes, as well as is very patient with kids!😊Overall, our experience with him and Andrews was very pleasant. Thank you conner Rosie
Homa · 20 September 2023
Agent replied · 23 October 2024
Hi Rosie, we really appreciate your five star review for the team in Reigate with particular mention to Connor.Pleasing to read such great feedback relating to your experience when looking for your new home.Thanks, Rhys
★★★★★ 5/5
GoogleIsaac was polite, courteous and friendly when he showed me round a property. He was also helpful with providing me with information, and promised to follow up with me, which many estate agents don't seem to do. I would recommend Isaac.PositiveProfessionalism
V · 23 October 2021
Agent replied · 22 October 2024
Good afternoon, thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.
★★★★★ 5/5
GoogleWe used the Reigate Andrews Branch to sell our house recently and can honestly say from start to finish everyone we dealt with either in person or on the telephone were so friendly and helpful. A particular mention for Isaac who went out of his way to ensure we got to completion and made many phone calls on our behalf which was much appreciated. Heartfelt thanks to all!
Kim · 27 November 2023
Agent replied · 22 October 2024
Hi Kim, thank you so much for the five star review. It's fantastic to see the team at Andrews Reigate were such a big help to you through your sale, with a particular mention to Isaac who was seemingly key to pushing the sale all the way through. Thanks again for the feedback, Rhys
★★★★★ 5/5
GoogleThe service i received from Andrews was definitely a cut above the competition, their attention to detail is amazing and any issues are not left to turn into problems, dealt with efficiently and effectively. The actual properties i was shown were EXACTLY what I was looking for and well within my budget. Overall just first class
Michael · 24 July 2024
Agent replied · 22 October 2024
Hi Michael, thank you so much for the five star review. Brilliant to see that the team in Andrews Reigate gave you the best possible service throughout the search for your new home. Thanks again, Rhys
★★★★★ 5/5
TrustpilotEven with complicated requests Louise…
Even with complicated requests Louise has been brilliant.
Lindsay · 23 July 2024
Agent replied · 23 October 2024
Hi Lindsay, thank you for the five star review. Amazing to see that Louise has been such a support to you when required! Thanks, Rhys
★★★★★ 5/5
GoogleIsaac came to do a valuation on our property. He was so lovely, very well prepared, knowledgeable and showed such professionalism
Claire · 11 October 2025
Agent replied · 11 December 2024
Thank you, Claire! We're thrilled to hear that Isaac provided such a positive experience. Your kind words about his preparation, knowledge, and professionalism mean a lot to us. Best wishes , Lisa
★★★★★ 4/5
TrustpilotKyle was lovely in the house tour in…
Kyle was lovely in the house tour in Batheaston. He was both friendly and professional.
Insert · 1 March 2024
Agent replied · 23 October 2024
We appreciate you taking the time to leave a five star review for the team in Bath and we know Kyle will certainly love seeing your feedback too. Thanks, Rhys
★★★★★ 5/5
TrustpilotDealt with Zak who was highly…
Dealt with Zak who was highly professional and helpful from time of viewing through to completion and was great to work with.
Paul · 21 September 2023
Agent replied · 23 October 2024
Hi Paul, thank you for leaving us a five star review. Brilliant to see Zak in our Bath office. Hope the move went smoothly for you and we hope to help you again in the future.Thanks, Rhys
★★★★★ 4/5
TrustpilotA lovely lady in lettings
I spoke with a very warm and Professional young woman this morning about renting a house.This woman was called Izzy and from the downend branch. She was brilliant at answering all my questions and concerns. I came off the phone feeling happy that all that was discussed was heard snd sorted.Great person to have working for your company.Rebecca Shomuyiwa
Rebecca · 14 May 2024
Agent replied · 23 October 2024
Hi Rebecca, thank you for the positive review for Andrews Downend. Great to see that Izzy was able to answer all your queries promptly and professionally. Thanks, Rhys
★★★★★ 3/5
TrustpilotGood work.
Good work.Sarah was helpful in giving early response. And sorting the issues early as well.
Rishav · 24 February 2024
Agent replied · 23 October 2024
Hi Rishav, thank you for the review. Of course we would love to know what we could have done differently or improve on, in order to provide the full five star service! We'd love to hear any further feedback if you wouldn't mind providing further information to myself (Rhys) to RMessenger@AndrewsOnline.co.uk thanks, Rhys
★★★★★ 5/5
TrustpilotSarah was quick and polite with her…
Sarah was quick and polite with her responses and was a great help with our deposit.
Nathan · 29 January 2024
Agent replied · 23 October 2024
Hi Nathan, thanks for the fantastic review. We are so pleased that Sarah was able to help you so efficiently. Thanks, Rhys
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