Trusted Agent profile · Reigate and Banstead
★★★★★
1,964 reviews across 3 platforms
39 Bell Street, Reigate, RH2 7AQ, Reigate and Banstead, RH2 7AQ
Andrews's office in Reigate and Banstead, at 39 Bell Street, is rated 4.9 out of 5 across 1,964 reviews on three platforms, including 243 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Andrews Reigate hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reigate and Banstead.
Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
5/5
TrustpilotMichelle Smethurst
As a tenant I have found that Michelle is always helpful, responsive and effective. She also happens to be very pleasant to deal with which helps too!
Thank you, Lucy. So pleased to hear your comments about Michelle. Your positive feedback is greatly appreciated!
5/5
TrustpilotGreat responsiveness, help, and professionalism from Anisa
Anisa at Andrews has been a great help throughout the process of setting up my tenancy as I moved to start a new job. Despite a few hiccups in viewings (through no fault of her own) she was accommodating and polite, and managed to sort things out. Throughout the admin and paperwork process her communication was quick, clear and she provided good advice to keep things going as smooth as possible. I’m delighted with the service I’ve received, and would be glad to use Andrews in the future.
Hi Grant, thank you for taking the time to write a lovely five star review. Amazing to hear Anisa has been a massive help with setting up your tenancy and she was able to provide excellent support and communication throughout the journey. I am so glad to hear you are delighted with the service and we look forward to helping you again in the future if you need us! Thanks again and all the best, Laura.
5/5
TrustpilotRecommend Isaac, Reigate Branch
Would thoroughly recommend Isaac in the Reigate Branch. Really helpful, tuned in to my concerns and fears about selling my home after many years of being here. The epitome of calm and reassurance. A gem.
Hi Maxine, thanks for sharing your experience with us. Great to see that Isaac was able to help you with everything and set any concerns aside we really appreciate the feedback and recommendation. Thanks, Rhys
5/5
TrustpilotThanks Sarah
Andrews always provided great servuce and quick responce to my emails and requests. A special thanks to Sarah who is always ready and available to assist
Thank you, Lou! We're thrilled to hear about your positive experience with our service. Sarah will be delighted to know she made a difference. We appreciate your kind words!
5/5
TrustpilotJanine Derbeyshire is the best…
Janine Derbyshire is the best property manager we have had in 10 years of renting. She is proactive and has the best for the landlord in mind. Great communication too.
Thank you for the five star review. It is fantastic to hear that Janine has been the best property manager you have had in the last 10 years , and that she has been proactive with the best for the landlord in mind. Thanks , Lisa
5/5
TrustpilotMatt Plunkett and Andrews Reigate are THE BEST
Had the great pleasure of dealing with Matt Plunkett and Nancy Henley at the Reigate branch with the sale of our property in Crawley. Both offered exceptional service throughout our experience, they were professional, proactive and honest which made a stressful time a lot easier. Having dealt with a few agents I can hand on heart say I would go no-where else but to Andrews in Reigate if I needed to sell again and would recommend anyone looking for an agent to get in touch. The personal touch offered, particularly by Matt made a real difference and reassured us when at times the conveyancing process became difficult.
5/5
GoogleNancy from Andrews was handling our case when we decided to purchase our first house in the UK. It was a big step and everything was new for us since we had recently moved to the country. She was extremely helpful and responsive throughout the process. We had a couple of issues getting timely response from our solicitor but she always intervened and expedited things for us. I highly recommend her and Andrews!
Thank you, Rupali. We're delighted to hear Nancy helped to make your first home purchase in the UK a smooth process. Your recommendation means a lot to us.
5/5
TrustpilotWe had a really good experience with…
We had a really good experience with Andrews Reigate - dealing with Maria M and Edward B - Maria helped us get set-up and organize a viewing, and Edward showed us around the property, he was very helpful and was able to answer all questions we had about the property - we ended up putting in an offer, which was accepted, therefore thanks to both Maria and Edward, we are moving into a place we both love :)
Hi Dana, thank you for sharing your experience with us, we know the team at Andrews Reigate will really appreciate seeing your kind feedback. Wishing you all the best with the move and we are really pleased we could make your new home a reality. Thanks, Rhys
5/5
TrustpilotFirst time buyers
We were first time buyers and we worked with Ida. She really put us at ease, got back quickly to us with any questions we had and was professional throughout. She made the whole process a lot less nerve racking!
Hi Sian, we know buying a property can be a stressful and anxious time, none more so than when looking to buy your first property. It's brilliant to see Ida was on hand to guide you through the process. Thank you so much for the five star review, Rhys.
5/5
TrustpilotLisa and the team made our move very…
Lisa and the team made our move very easy and stress free. Lisa is very friendly and professional and was a as pleasure to work with. Thank you
Thank you for the review. Amazing to see Lisa made such a good impression! Thanks again, Rhys
1/5
TrustpilotIgnored our calls & let us down!
I have been working really hard trying to find a property ro rent for my son & daughter. After finding a 2 bedroom home via Andrews I gave them a call.Spent time talking to the agent & being registered. Was informed on Monday 8th April we could view the property in question on Thursday 11th April at 11:30, however they would have to confirm with the landlord & would send a txt & email as soon it was booked in.My son booked the morning off work to prepare for the viewing. However we never received a txt or email, I then called Andrews twice on Wednesday 10th twice (morning & afternoon), both times getting an answer phone asking me to leave my name, number & reason for calling & someone would call me back. NOT at anytime did we receive a call back or an email, txt for the viewing. Andrews have completely let us down. How disrespectful & unprofessional Andrews have been to us. We have been treated terrible!
Hi Guy, thank you for taking the time to write some feedback, sorry that you felt the need to leave us a one star review. We taking all reviews seriously and are always wanting to know how we could improve your experience.Would you mind sending some further information to myself, Rhys, at RMessenger@AndrewsOnline.co.uk to enable us to take a further look into your dealings with us. Many thanks, Rhys.
5/5
TrustpilotRenting since 2022 from Andrew’s
Renting since 2022 from Andrew’s, they’ve handled every issue I’ve had with the property professionally and rapidly as possible. Interaction with staff Janine is kind and shows how much they are concerned of you. Thank you
Hi Akua, thank you for taking the time to leave us a 5 star review. We really appreciate the feedback and know that Janine will be really pleased to see your review. Thanks, Rhys
5/5
TrustpilotAmazing service from the Maria and…
Amazing service from the Maria and team, Iam really appreciating it because I have been to other estate agents , wonderful work with good quality service - well done Andrews Letting Team
Hi Denford .Thank you for taking the time to leave us a five star review. We know that Maria and the team will really appreciate seeing your kind feedback, thanks again, Lisa.
5/5
TrustpilotAndrews estate agent
Andrews estate agent, really appealed to me as they contribute to charities .Selling a property from a distance was difficult but Tanya and the team kept me informed every step of the way. Great service, highly recommended
5/5
GoogleI've had a wonderful experience with the Andrews Reigate Lettings Team, especially thanks to Isa, who did a fantastic job showing the properties. He makes sure the whole process is enjoyable for you. I highly recommend their services.
Hi Prasad, thank you for taking the time to write a five star review to our team in Reigate. Fantastic to see Isa has been on hand to help you and made the process enjoyable! We are really pleased to hear that! Thank you for the recommendation too and all the best, Laura.
5/5
TrustpilotVisited the branch on North Street…
Visited the branch on North Street today, spoke to Matt who was very friendly and helped us register our details in the search for our new house.
Hi Victoria, thank you for taking the time to review your experience with us. We are so pleased to see it was such a positive one. Thanks again, Rhys
5/5
TrustpilotGreat experience
Today we had a viewing booked in with Isaac Biggerstaff from the Reigate branch at Andrews.Isaac was very professional, caring and polite. He really took the time to show us around and to discuss and to understand my mother's needs and what my she is looking for in a property.Isaac made himself available to assist us with our property search and is showing to be incredibly helpful. We feel very lucky to have him looking after us in the process of finding my mother a homeHe is excellent and such a pleasure to work with.
5/5
TrustpilotAppreciation of a good service
It started with the servicing of the yearly gas installations. I then reported two other problems to Andrews through Jenine Derbyshire I was amazed how she quickly and efficiently responded to my request. Within two days of reporting an engineer was sent to sort out the problems. I have lived in this house since 2005, I have many occasions waited for over a week to receive a service after reporting, I am glad for this efficient response, shows care for the client, this is professionalism at its best , thanks, Janine . I would also would like to appreciate the mannerisms and professionalism of the engineer from New Heating Ltd ,has been a delight to work with.
Hi Benjamin, thank you for taking the time to share your experience, we are so pleased to see it was such a positive one. Great to see you've built a strong relationship with Janine having lived in your home for a number of years. We love seeing that we were able to sort any issues for you promptly and that you recognise the level of care Janine has for our tenants. Thanks again, Rhys
5/5
TrustpilotFriendly and knowledgeable.
Shannon Bird was ready and waiting at the property. She was friendly, welcoming and knowledgeable about the property. She answered my questions and showed me round the house, explained the parking and back garden access. Many thanks.
Hi Penelope, we really appreciate the feedback and you taking the time to leave a review. Brilliant to see that Shannon was on time, ready to go and show you around whilst giving you all the information you needed too. Thanks, Rhys
5/5
GoogleI had an excellent experience with Andrews. Both James and Isaac have been professional and helpful from the outset. I never felt rushed and James was able to answer all my questions during multiple back to back viewings. Really impressed and would highly recommend to anyone who is looking to buy!
Good afternoon Grace Landy, thank you for your feedback regarding Andrews Reigate. Thanks for giving us a 5 star review!
5/5
TrustpilotAll the staffs are helpful
All the staffs are helpful throughout the renting process, especially Samantha who always response promptly.The process was smooth and efficient, which we are really grateful as we urgently need to rent a property.
Hi Dic, thank you so much for taking the time to leave us a five star review. Fantastic to see that Samantha and the team have been able to provide you with an excellent service throughout your dealings with us. Thanks, Rhys
5/5
GoogleI used andrews to sell my house earlier this year. They were absolutely fantastic, especially Matt who kept me regularly updated and worked hard to help me get a very speedy completion. Would have no hesitation in recommending them.
Hi Emma, really appreciate you taking the time to write us a positive review of the team in Reigate, with special mention to Matt. Great to see we were able to deliver an excellent service and hope you've settled in to your new home. Thanks, Rhys.
5/5
TrustpilotClaire has been so helpful and…
Claire has been so helpful and supportive throughout the whole process of purchasing our new home. Great advice and guidance has been given from the outset and Claire was on hand at all times to answer questions.
Hi Alex, thanks for sharing your positive experience with us. It's great to see that Claire was able to share her wealth of knowledge with you. Fantastic to see you're in your new home, we hope you are settled in!Thanks, Rhys
5/5
TrustpilotHayley T was brilliant
Hayley T was brilliant. Nothing too much trouble. Definitely went way and beyond the call of duty. We walked into APG ready to have a moan about the lack of response from one of the APG team following us viewing a property 4 days ago and having heard nothing despite 3 chasers from us. Instead Hayley arranged a 2nd viewing and, as no one else was available, said she would attend herself. Hayley has an excellent "can do" attitude and fully understands the meaning of customer service - a rare creature these days.
Hi Philip, thank you for taking the time to leave us a review. Fantastic to see that Hayley was able to help you arrange a second viewing and show you around the property herself, we have also noted your comments about early experience and investigate internally. Thanks again, we know Hayley will really appreciate you feedback, Rhys.
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Tell us what you need and we'll put you in touch. Andrews Reigate hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reigate and Banstead.
