Trusted Agent profile · Reigate and Banstead
★★★★★
1,961 reviews across 3 platforms
39 Bell Street, Reigate, RH2 7AQ, Reigate and Banstead, RH2 7AQ
Andrews's office in Reigate and Banstead, at 39 Bell Street, is rated 4.9 out of 5 across 1,961 reviews on three platforms, including 243 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Andrews Reigate hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reigate and Banstead.
Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
5/5
Trustpilotviewing made easy
Shannon made the viewing process easy and straight forward helping me with all my questions about the property .made me fill at ease as this is my first time looking for places to rent definitely recommend Shannon fromAndrews downend branch
Thank you for the five star review. Amazing to see that Shannon gave you such a brilliant experience throughout your property search. Thanks, Rhys
5/5
TrustpilotGood Experience
I have been with andrews for almost 2 years now . It was been a great experience and interaction with Raluca has been great . They’re always available to sort the problem and make sure we as tenants are comfortable. Thankss
Thank you for the five star review, fantastic to see Raluca and the team have been on hand to help you out whenever required. Glad that you've had an excellent experience as a tenant with Andrews so far, thanks, Rhys
5/5
GoogleMy father in law bought a flat through Andrews Reigate. Isaac Biggerstaff was the agent who we had most contact with and was fantastic. He was helpful, respectful and friendly and kept us well informed at all stages of the process. Many thanks!
Hi Jacky, thank you for the review. Brilliant to see that the team in Reigate, in particular Isaac were on hand to deliver such a fantastic experience for you. We believe communication is key so great to see the team kept you updated each step of the way. Thanks, Rhys
5/5
TrustpilotI highly recommend Nicole
I highly recommend Nicole, Andrews Property Group. From the start, she did such an amazing job and she was an absolute pleasure to work with. Honest, straightforward, and professional, Nicole is everything you wish for in an estate agent. I have no hesitation in recommending Nicole to others planning to rent.Glines (not sure of his first name) and Shannon were also amazing. When the process was taking a little bit longer than expected, Glines was patient, quick to reply, communicated with us, and played a key part in ensuring the issue was resolved to the satisfaction of all parties. On several occasions, they'd explain the process and provide options. They were also quick to respond.I'm super pleased with the team at Andrews.
5/5
TrustpilotAndrews was a pleasure to deal with
I recently had the pleasure of speaking with Shannon and Issy to view a property. Both were so friendly, helpful and approachable and a pleasure to deal with. Highly recommend Andrews for anyone on a property hunt
Hi Ross, thank you for the five star review. Fantastic to see that both Shannon and Issy were on hand to help you with your property search. Thanks, Rhys
5/5
GoogleWe've had an excellent experience with Andrews so far. Incredibly informative and helpful. Isaac was patient and welcoming for all our questions. Meg put us in touch with Caroline from the Mortgage team who was beyond helpful. It's been such a pleasant experience that we are desperate to buy through Andrews... Hopefully they will find us our dream home. Fantastic end-to-end service. Really impressed.PositiveResponsiveness, Professionalism
Good afternoon Laura De Almeida, thanks so much for leaving us a 5 star review!
5/5
Trustpilot10 out of 10! We found this property on …
We found this property on onthemarket.com and contacted Andrews about a viewing. They took a few details and then made an appt for us to view. The day of the viewing came and upon entry to the property we were met and welcomed by a colleague of Andrews who was very friendly but professional and allowed us to look around the property without pressure and answered all our questions promptly and efficiently. He helped us to imagine all our own things in the property and we were excited to get back and apply for the property. 10 out of 10 all round
Hi Denise, thank you for sharing your experience. Amazing to see that you've had such great dealings with us. Thanks again for taking the time to leave a review. Rhys
5/5
TrustpilotYour team members are very nice and…
Your team members are very nice and helpful ,they are always attending calls and giving good guidance,Shannon is very good person to help me view the properties and answer my all queries,am really grateful to your team members especially Shannon .Thank you so much.
Hi Tincy, what a great review. We believe that communication is key to any relationship and it looks like Shannon and the team have been on hand to assist you each step of the way. Thanks for sharing your feedback, Rhys
5/5
GoogleAndrew property group in Reigate have been amazing from the off-set. They have been really communicative, answered all our questions and are friendly. Viewing was arranged promptly, and all went to plan. Thank you again.
Hi Danielle, thank you for taking the time to leave a five star review. We know the team will really appreciate your feedback outlining all the help you received when out viewing properties with us. Thanks, Rhys
5/5
TrustpilotRenting a new property
I found myself in the situation of having to look for a new property to rent. I had email alerts set up, one came through for a property close to where I was living. I immediately went into my local Andrews to arrange a viewing. I managed to get a viewing the same day and made and offer. 2 weeks later I was moving into that new property. This was all thanks to the excellent Bobbie Caller who showed my round the property and Laila Von Trapp who was an absolute diamond all through the referencing process. I can thoroughly recommend using Andrews if you are looking for a new property to rent.
Hi Tom, thank you for the five star review and brilliant to see you had such a fantastic experience with us. We are so pleased that we were able help you find your new home! Thanks again, Rhys
5/5
TrustpilotAmazing services by Janine Derbyshire
Amazing services by Janine Derbyshire. Janine has always been extremely approachable and pro-active. Our whole renewal process was smooth and she ensured all are queries are sorted. Thank you Janine and Andrew's. Regards Swati
Thank you for the review. Fantastic to see that Janine was on hand to help you through your renewal, managing to sort everything for you. Thanks again, Rhys
5/5
TrustpilotMatt Wood is an asset to The Andrews…
Matt Wood is an asset to The Andrews Property. A true valued member of staff that goes over and beyond to help you. Thank you Matt for helping me and keep smiling.
Hi Maria, thank you for the review. We know Matt will really appreciate the review and we definitley know he will keep smiling! Thanks, Rhys
5/5
TrustpilotA letting agency you can trust
I have to say our property manager nicola Is absolutely amazing Nothing is ever to much trouble. Even when on annual leave I always have a response as soon as she returns. Leave a message she always calls back. Nothing is ever to much trouble. Nicola is always there with a helping hand and goes above and beyond. I have rented a property with Andrews for over 5 years and I have NEVER had a issue with them. Everything that needs to be done have been done. Paperwork is always up to date. Gas safety and electrical checks are always done even when I forget they are due! Work that needs to be done is always done. They only ever a call and email away if I need anything. From all rental companies I have come across they have to be up there with the best. So thank you again Nicola and Andrews
5/5
TrustpilotExceptional Service and Professionalism
Exceptional Service and ProfessionalismWe have had the pleasure of working closely with Michelle Smethurst as a Property Maintenance Contractor for many years now, and are continually impressed by her dedication, expertise, and professionalism.Michelle consistently goes above and beyond in her role for her landlords and tenants. Her attention to detail, coupled with a deep understanding of our industry, has been invaluable in managing many maintenance jobs and refurbishment projects.Michelle always communicates clearly and is considerate, ensuring that everyone is on the same page and that any issues are resolved promptly and efficiently.In conclusion, it is a privilege to work alongside Michelle and we would highly recommend her to any landlords looking for exceptional Property Management.
Hi Bridget, thank you so much for taking the time to leave us a review and brilliant to see the strong relationship you've built with Michelle in order to help our landlords and tenants alike. Thanks, Rhys
5/5
TrustpilotAndrews Property Group
The service, communication and commitment was so great, very helpful and I love how Janine Derbyshire was so helpful when I was renewing my tenancy. Would recommend Andrew’s Lettings at any time. Thank you
Hi Morlyne , Thank you for the five star review and the recommendation. It is fantastic to hear the that the lettings team and Janine were so helpful with your renewal. Thanks , Lisa
5/5
TrustpilotAndrews Bear Flat
I've just completed a house purchase through Bear Flat Branch. Excellent support and service from Emma M from first viewing, all through the solicitors process to completion! Constant progress updates. When contacting the branch if Emma wasn't available I was pleasantly surprised to find all the rest of the team were totally up to speed with what was happening on our house especially during negotiations. Very impressive. All the team I dealt with, Emma also Keith, Rowan, Matt were very knowledgable about the area of the property I was interested in and the market. I felt very confident working with them. I would certainly use them again in the future. P Herman
5/5
TrustpilotExcellent support to help us become…
Excellent support to help us become first time landlords. Friendly, positive and knowledgeable. Very good communication and very thorough. Fully recommend.
Dear Donna , Thank you for your wonderful review! We're thrilled to hear that our support helped you become first-time landlords. Your kind words about our communication and thoroughness mean a lot. We appreciate your recommendation and look forward to assisting you in the future. Best wishes , Lisa
5/5
TrustpilotIzzy was really helpfull and engaging
Izzy was really helpfull and engaging Professional too.Andrews is offering the best service out of all other agents in Bristol in our experience Communication has been great.Keep up the good work!
Thank you, Dylan! We're thrilled to hear about your positive experience with Izzy and our team. Your kind words and support mean a lot to us. We'll continue to strive for excellence!
5/5
TrustpilotThe whole process was completed within…
The whole process was completed within less than a month from initial contact to tenant moving in and the Andrews team was very responsive, knowledgeable and helpful. Special thanks to Georgina and Steph for their professionalism throughout.
Hi Virginia, thank you for the five star review. Great to see that Gina & Steph were able to help you each step of the way. We hope you are settled into your new home! Thanks again, we know they will both really appreciate seeing your feedback, Rhys
5/5
TrustpilotJames was really helpful and made the…
James was really helpful and made the whole process very easy, really quick to respond to messages and queries, would recommend Andrews highly to friends and family, have had much less enjoyable experiences through some of bristols other estate agents!
Hi Fen, thank you for the review, amazing to see that James was on hand to help you each step of the way, thank you for sharing your experience with us and we are so pleased it was such an enjoyable one. Thanks, Rhys
5/5
GoogleIsaac Biggerstaff, I have to say definitely earnt his keep on my latest purchase. 14 Months in the making but we got there in the end. Isaac and the team at Andrews in Reigate are a true credit to the industry. well done fellas.
Thank you for the five star review and great to see that even after a lengthy transaction you are looking back on it as a positive experience. Fantastic to read that the team at Andrews Reigate, particularly Isaac was on hand to see your purchase through. Thanks again, Rhys.
5/5
TrustpilotBeen in touch with Andrews over the…
Been in touch with Andrews over the last few days. I dealt with Shamiya, who was brilliant. Very helpful on the phone and in person, nothing was to much trouble. Would recommend.
Hi Dan, thank you for sharing your experience with us. Brilliant to see that Shamiya was helpful to you. Thanks again, Rhys
5/5
TrustpilotAndrews estate agents are more than…
Andrews estate agents are more than gatekeepers of property transactions; they are the navigators of life’s most pivotal moments. Mark has worked above and beyond in supporting our house sale, they were critical in steering us through significant life changes, a responsibility that demands trust and credibility. Mark had understanding and empathy for my mother needing to sell her home and took this through to the end of the deal. Our stress was exceeding an unhealthy point and Andrews were able to take this down for us by working, advising and organising all we needed for a quick house sell. Thank you.
Hi Janet, thank you for the review and sharing your experience. It's fanastic to see that Mark has been so helpful to you in what was understandably a stressful time. We know Mark works incredibly hard to esnure everyone is keep up to date and communicated with throughout any dealings with Andrews, we know he will really appreciate your kind feedback. Thanks again, Rhys
5/5
TrustpilotBrian was an amazing person to have on…
Brian was an amazing person to have on our team. Extremely experienced and professional. Always kept in contact nothing was to much trouble. If I ever needed an agent again Brian would be my first port of call.
Hi Lynsey, we appreciate you taking the time to leave us a five star review. Fantastic to see that Brian was on hand to help you each step of your property journey, we know he will really appreciate seeing your feedback. Thanks, Rhys
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Tell us what you need and we'll put you in touch. Andrews Reigate hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reigate and Banstead.
