Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFriendly and professional service
Andrews worked hard to find us buyers when interest rates were fluctuating a lot. They always kept us informed by email or phone of any developments and were proffessonal at all times and were sensitive to the fact we were selling our late mother's bungalow. All the staff we spoke to were friendly and they always took pains to make sure we understood what was happening with our sale.
J · 30 August 2024
Agent replied · 23 October 2024
Thank you for your kind words. We're glad to hear our team could support you at this sensitive time and keep you well informed as the sale progressed. Your feedback means a lot to us.
★★★★★ 5/5
TrustpilotIsabelle is fantastic
Isabelle is brilliant, my experience for a viewing was amazing. She’s so talented with a good explanation of everything. Fantastic I definitely recommend her. Thank
Mouafo · 21 June 2024
Agent replied · 23 October 2024
Hi Mouafo, thank you for your lovely five star review. Amazing to see Isabelle has been brilliant and was able to provide excellent knowledge. Thank you for the recommendation too and all the best, Laura.
★★★★★ 5/5
TrustpilotIt was a great experience with Andrews
It was a great experience with Andrews. Thanks to Shamiya for answering questions and showing us around. I appreciate it a lot
Sufian · 10 August 2024
Agent replied · 23 October 2024
Thank you, Sufian. Shamiya will be delighted to know her assistance was appreciated.
★★★★★ 5/5
TrustpilotFriendly, professional estate agents.
Friendly, professional staff, always ready to help with sound advice. They were happy for us to pop in or phone with any questions and they kept us up to date with every step of the procedure.
PETE · 15 October 2025
Agent replied · 17 October 2025
Hi Pete, thank you for your wonderful feedback!
★★★★★ 5/5
TrustpilotConnor Edney delivers exceptional service
We were recently shown around a property by Connor Edney. He was excellent and was able to answer all our questions drawing on his extensive experience in the property market. Thanks Connor.
Customer · 29 January 2024
Agent replied · 23 October 2024
We appreciate you taking the time to leave us a five star review, in particular Connor. Great to see you had a fantastic experience whilst out on viewings. Thanks, Rhys
★★★★★ 5/5
TrustpilotQuick response from agents in their…
Quick response from agents in their management of property . Janine has been of good help since I rented from the agency in 2022
Akua · 3 July 2024
Agent replied · 23 October 2024
Hi Akua, thank you for the five star review. Brilliant to see that Janine was so helpful to you. Thanks, Rhys
★★★★★ 5/5
GoogleWe had a wonderful experience, with Isa, Ed and the Andrews Reigate Team as they proactively reached out to us with a wonderful house for rent. We had very specific criteria (pet-friendly, 2 bathrooms, etc.) and the team was able to translate our needs and help find the perfect home for us within our budget. Definitely recommend them all, as the entire process from agreement to keys handover and checkin was very smooth and accomodating. We continue to receive support even after moving in for any maintenance issues etc.
Maujiza · 26 January 2024
Agent replied · 22 October 2024
Hi Maujiza, thank you for the brilliant review. Great to see the team were able to find you a new home with your set requirements and that the whole process was smooth and supportive. We hope you are settled into your new home nicely. Thanks, Rhys
★★★★★ 5/5
TrustpilotQuick, easy and professional!
Very quick and easy process from putting forward interesting to getting a viewing! Shannon was lovely, very professional and a pleasure to meet! The viewing was conducted perfectly and answered all questions with ease.
Keely · 12 December 2023
Agent replied · 23 October 2024
Hi Keely, thank you for your five star review to Shannon. Great to hear the viewings were conducted perfectly and she answered any questions you had! Thank you for your kind words, Shannon will really appreciate it! All the best, Laura.
★★★★★ 5/5
TrustpilotBailey is awesome in his work
Bailey is awesome in his work, he showed me the property around and explained everything in detail which i needed. Very nice and quite professional in his work.
Bashra · 12 April 2024
Agent replied · 23 October 2024
Hi Bashra, great to see that Bailey provided you with a brilliant service and you had a positive viewing with us. Thanks for sharing your experience, Rhys
★★★★★ 5/5
TrustpilotAmazing communication
I had an absolutely amazing experience!! Nicole has been so helpful and amazing with her communication. She’s made everything so easy for me and my partner with any questions we’ve had!! She has been perfect.
Lilly · 11 November 2023
Agent replied · 23 October 2024
Hi Lilly, thank you for your kind review to Nicole. Really glad to hear she has been so helpful and amazing and I am glad she has been there to assist you with any questions you had. Thank you for your five stars and I am sure Nicole will appreciate this review. All the best, Laura.
★★★★★ 5/5
GoogleReally welcoming and friendly experience. They make you feel comfortable as soon as you walk through the door and don't make it awkward to ask questions you have about any aspect of the house buying process. We have found them to be forthcoming with advice, timely with their responses and consider ourselves lucky to have had their team be our first encounter with an estate agent.
Gary · 1 October 2024
Agent replied · 22 October 2024
Thank you, Gary! We're thrilled to hear you felt comfortable and well-supported throughout your experience with us. Your kind words mean a lot to our team.
★★★★★ 5/5
TrustpilotIssy took on board my comments…
Issy took on board my comments regarding the condition of the property, and was at pains to stress their rental properties were usually in a better condition than the one viewed. Following the viewing Issy got back to me and confirmed that there were a number of works scheduled to bring the property up to the standard expected. Very professional thoughout even when trying to show an apartment that was not in a rentable condition.
Jeffrey · 23 April 2024
Agent replied · 23 October 2024
Hi Jeffrey, thanks for the review. Great to see that Issy was on hand to answer questions, agreed with your initial observations and was able to follow up with some assurances in order to allow you to make an informed decision. Thanks, Rhys
★★★★★ 5/5
TrustpilotThumbs up
All the team at Andrews were very good with my house saleLisa and Holly were always helpful and on the case
Nigel · 8 August 2024
Agent replied · 23 October 2024
Thank you, Nigel. We're thrilled to hear that Lisa and Holly provided excellent support during your house sale. Your feedback means a lot to us.
★★★★★ 5/5
TrustpilotThanks Sophia.
Another great experience working with Andrews on another purchase. Special thanks to Sophia Robinson who progressed the sale and updating me regularly throughout. Thanks again. Adam.
Adam · 10 May 2024
Agent replied · 23 October 2024
Hi Adam, thank you for taking the time to write a five star review. Fantastic to see you had a great experience with us and Sophia was able to assist you through the sale. Thanks for sharing and all the best, Laura.
★★★★★ 5/5
TrustpilotShamiya
Shamiya was very kind and understood my situation and took time to get me my viewing at the right time.
PJ · 23 August 2024
Agent replied · 23 October 2024
Thank you, PJ. We're happy to hear Shamiya made sure the property viewing time was right for you.
★★★★★ 5/5
GoogleWe work as a contractors for Andrew’s Property Group and specifically with Janine. I must say that she is very responsible towards everyone.Looking after tenants, landlords and contractors at the same time. As an experienced person working with estate agents I must say that she is excellent in finding the middle way between all which I know is very difficult ☺️ I am so glad that we work together as a good team!
Dilber · 25 May 2024
Agent replied · 22 October 2024
Hi Dilber , Thank you for the five star review, It is great to hear from one of our contractors how Janine makes sure she liaises with both our contactors and customers , to find a resolution appropriate for everyone. Thanks again , Lisa
★★★★★ 5/5
TrustpilotWe had a complicated house sale and…
We had a complicated house sale and purchase with a number of issues in the chain, but Steven Pearce at Andrews managed the process very well for us. The process had stalled but thanks to Steven he got things moving again and kept on top of it until completion. His communication was excellent, he was proactive and he played a big part ensuring we reached completion. I would highly recommend Steven.
JAMES · 12 July 2023
★★★★★ 5/5
GoogleCurrently in the process of organising the rental of a property, the team that have been helping me have been amazing! Checking in regularly, answering any queries i have quickly, they really know their stuff.
James · 11 October 2025
Agent replied · 11 October 2026
Thank you, James, for your fantastic review! We're thrilled to hear that our team has been helpful and responsive during your property rental process. Your feedback is greatly appreciated, and we're here to assist you every step of the way. Best wishes, Lisa
★★★★★ 5/5
TrustpilotViewing Feedback
Issy was very helpful in showing me around the property, answering all questions I had. Made the viewing that more informative and pleasant!
Aaron · 25 June 2024
Agent replied · 23 October 2024
Hi Aaron, thank you for the review. We are so pleased your viewing experience was a good one and we wish you all the best with your property search. Thanks again, Rhys
★★★★★ 5/5
TrustpilotI’ve had a very positive experience…
I’ve had a very positive experience with Andrews Lettings, and Monika in particular has been wonderful to deal with.
Jessy · 3 March 2026
Agent replied · 19 March 2026
Hi Jessy,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Monika and Andrews Lettings. Your satisfaction is our priority, and we're glad to have made your tenancy easier. We appreciate your support! Best wishes , Lisa
★★★★★ 5/5
TrustpilotSarah Robinson has been amazing over…
Sarah Robinson has been amazing over the years on her help and support for general maintenance. Her professional manner and help and support is truly amazing thanks Sarah
Michael · 21 March 2024
Agent replied · 23 October 2024
Hi Michael, thank you so much for the five star review. Fantastic to see that Sarah has been amazing in helping you over the years, we know she will really appreciate the feedback. Thanks, Rhys
★★★★★ 4/5
TrustpilotOh,Tracey Cumming made the process…
Oh,Tracey Cumming made the process quite easy for me. She listened to me and knew what I wanted.
Adetoun · 16 September 2024
Agent replied · 23 October 2024
Thank you, Adetoun! We're thrilled to hear that Tracey made your experience smooth and understood your needs. We appreciate your feedback!
★★★★★ 5/5
TrustpilotFantastic service.
Renting a property from Andrews, Very helpfull with all matters. Very quick at solving my problem. Communication was great.Janine was fantastic and very helpfull.
Rebecca · 4 June 2024
Agent replied · 23 October 2024
Hi Rebecca , Thank you for the five star review. It is great to hear that the team were helpful on all matters and provided great communication. Thanks , Lisa
★★★★★ 5/5
TrustpilotExcellent service of Raluca
We've been a tenant under Andrews for about 4 years now and in the past few months we had some issues. I would like to commend Raluca of property management team for sorting it out promptly. She is so patient and kind in dealing with us through email or phone calls. She is an asset to the company and I hope she remains as our property manager.
Kim · 30 August 2024
Agent replied · 23 October 2024
Thank you, Kim. It's great to hear about your positive experience with Raluca. We'll be sure to pass on your kind words to her.
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