Shipways reviews

★★★★★ 1/5

Google

As first time buyers with a mortgage in principle in place we requested to view a house but were made to talk to Shipways mortgage advisor first otherwise we were unable to view the house. After speaking to the advisor we felt pressured and like we were being forced into using their mortgage services and were told that we could not afford the house even though we made it clear we were able to afford it and had a mortgage in principle in place to show that. After viewing the house we put an offer in straight away and were told we would hear back Monday morning. However we heard nothing all day so called ourselves Monday evening to be told there was another offer close to ours and we would hear back the following morning. Later in the evening we had a phone call from the mortgage advisor asking if we would like to offer any higher, when we said no he responded saying he didn’t know how we would afford the house anyway and that our mortgage in principle ‘wasn’t worth the paper it was written on’, if he didn’t believe we could afford it why would he ask us if we wanted to offer more? We felt as though he was trying to pressure us into using him for our mortgage by telling us he was going to inform the branch manager that we couldn’t afford the house. By Tuesday afternoon we still hadn’t heard anything so called again ourselves to be told there were now three offers and we would hear from them in the evening. 10 minutes later we received a call to say that our offer was rejected due to there being a much larger offer, we questioned them about this as we were told the day before that all the offers were close. we were then told that they had put more bids in, then when asked if this had anything to do with the mortgage advisor trying to make out that we couldn’t afford the property they couldn’t give a straight answer. The person on the phone then tried to turn into a sales pitch asking our budget and what houses we were looking for to which we informed them that we were unhappy with there service and stated we didn’t wish to work with them in the future to which they said ok we will make a note. We feel as though our offer was only rejected because we made it clear we were not using shipways mortgage services and were not going to be bullied into doing so. Our whole experience as first time buyers with Shipways has been outrageous and we feel as though we were pushed down as soon as we told the mortgage advisor we were not using his services as we already have a mortgage advisor. These ‘sales techniques’ are not acceptable and we will not be using Shipways in the future for buying or selling.

Molly · 20 June 2021

★★★★★ 5/5

Google

Amber was very pleasant on a recent viewing. Talked us through everything and followed up the following day to answer all questions. Very polite and pleasant to deal with 👍 …

Laoise · 20 June 2021

★★★★★ 5/5

Google

Nicola Stevens from shopways Redditch is very helpful and professional, she saved my time and made me stress free, thanx Nicola and thanx Shipways for good customer service🌸🌼PositiveResponsiveness, Quality, Professionalism

Rukh · 20 June 2021

★★★★★ 5/5

Google

Lovely team and Lauren made life a little easier with a stressful move!

Kerrie · 20 June 2023

★★★★★ 5/5

Google

Nicola Stevens from shopways Redditch is very helpful and professional, she saved my time and made me stress free, thanx Nicola and thanx Shipways for good customer service🌸🌼PositiveResponsiveness, Quality, Professionalism

Rukhsana · 9 December 2020

★★★★★ 5/5

Google

I have dealt with several staff within Shipways including Chelsea, Paul, Francis, Nicola and one young man I forget his name. All the staff have been very friendly at all times even when under a lot of pressure in the current climate. Each time I have gone into the office, I have been made to feel welcome and nothing is too much trouble. Thank you all for making everything as painless as possiblePositiveProfessionalism

Julie · 25 August 2021

★★★★★ 1/5

Google

I was so disappointed by the service and how I was treated. I rand several times and the phone was straight to voicemail. I left two messages over two different days and sent an email as I had found the perfect propety and had no one got back to me. In the end I had to go into the local branch to ask for a viewing where I was offered an appointment with finance manager for next day and told I would get a viewing on house either before or after appointment but on arrival for appointment no viewing had been made. I arranged a viewing for next evening and while I waited at property no one turned up from estate agents. After several voice mails I eventually got through to agents and they told me my appointment was half hour later than what they had written down then when I asked them to check they said they had me for 2 days later. They said they could only apologise and that was that. They're office is a complete shambles. I have no other way of viewing the property and had e no intention of ever dealing with them again

Steph · 21 June 2019

★★★★★ 5/5

Google

I can only say good things about the team at shipways. Excellent service throughout my purchase and always available when needed. Always had time for me and explained anything I didn’t understand. I like they called to confirm appointments even though they could have emailed, so excellent from them. Will definitely recommend them to friends,family,colleagues.

Teboho90 · 20 June 2023

★★★★★ 1/5

Google

As a first time buyer with an open mind and with a mortgage in principal, I naively thought that we would be treated with respect and professionalism. I had heard lots of negative comments about estate agents, but as this was my first encounter. I gave them a equal chance. We viewed a house, and loved it. 15 minutes later, Shipways Redditch received our offer on the house, and told us they would get back to us the next working day. This did not happen. We continued to wait for a phone call until eventually, we ended up phoning them, to be told they had no further information. This continued for another three days, once a day before finally, we phoned up to finally be told that a higher offer had been placed, and that the seller had accepted it. Now I have no problem with being outbid on a house, as the market is very competitive. Instead it was the fact that I was made to feel more like an inconvenience, than a client/customer every time I called up. Genuine questions were granted sarcastic responses and smarmy comments, deflective answers and useless timewasting snippets. To be kind, they had the general level of reliability that one might expect from an old French car. Whilst we have not been put off our house hunt, I hope Shipways sort their act out, as in years to come, when I come to sell my first house, I will not be using Shipways Redditch.

Thomas · 21 June 2017

★★★★★ 5/5

Google

Great fast service! Highly recommend

Jason · 21 March 2024

★★★★★ 5/5

Google

Amber has worked so closely with us so far with excellent attention to detail. We are so pleased with our experience, thank you!

Alice · 20 June 2022

★★★★★ 5/5

Google

Walked into Shipways Redditch and had Brilliant service From Fran, she booked me in to see Robyn the mortgage advisor and she helped sort everything. Absolutely brilliant service from Jane too, very professional showing potential buyers and organising viewings around the house, couldn’t ask more from a great company, sold my house at asking price and bought one from them too will definitely use again in the future.

Gary · 21 June 2019

★★★★★ 1/5

Google

Sent my details regarding a property. Agent emailed days later asking for my details....? Sent them again - Never heard back to this day. 🤷NegativeResponsiveness

Other · 20 June 2021

★★★★★ 5/5

Google

We have now decided to put our names down on a new property, but while we were searching for houses for sale , Amber at the Redditch branch has been very helpful , particularly with regard to the place in South Littleton. Thanks also to Harriet. P &H. Laight.

Phil · 20 June 2022

★★★★★ 5/5

Google

We are happy wit the service we got with Shipways. people there are professional, friendly, reliable and quick to respond to any queries. We would not hesitate to recommend Shipways to anyone.

Małgorzata · 20 June 2023

★★★★★ 1/5

Google

Terrible terrible terrible！！！We were really regretful to rent the property from this agency. Like cheater. We just moved in two months be told this property will be sold. We have to move out. Feel upset. So bad. Don't believe what they say. We don't use it anymore. Do Do Do not recommend this estate agent to anyone !!!

Riyao · 21 June 2017

★★★★★ 5/5

Google

Excellent customer service not like some other state agents who don't care and treat u like they r giving u a favour when talking to u but my experience with slipways especially with AMBER ARCHER was brilliant she was friendly and very professionalPositiveResponsiveness, Quality, Professionalism

N · 9 December 2021

★★★★★ 5/5

Google

Excellent customer service not like some other state agents who don't care and treat u like they r giving u a favour when talking to u but my experience with slipways especially with AMBER ARCHER was brilliant she was friendly and very professionalPositiveResponsiveness, Quality, Professionalism

Noman · 25 August 2021

★★★★★ 5/5

Google

The team were excellent and worked tirelessly to get our purchase through. I would highly recommend and if I ever move again I won't hesitate to use Shipways.

Tracey · 20 June 2023

★★★★★ 5/5

Google

Shipways were fantastic in dealing with my house purchase, super friendly team with a lot of experience. I would reccomend for anyone looking to buy or sell!

Aaqib · 20 June 2023

★★★★★ 4/5

Google

Nicola and the Redditch Shipways team worked hard to secure our sale and were professional throughout. It took a fair bit longer to get there than we would have liked, but it all went through in the end. Thank you.

Steve · 20 June 2021

★★★★★ 5/5

Google

Very helpful and caring staff, very happy with the service provided as they sold both of my properties. A big big thank you to all the staff, I am very grateful .

Enid · 20 June 2022

★★★★★ 5/5

Google

We're looking for a new home and registered with Shipways. Amber and Chelsey are especially good to deal with and Shipways is the most proactive of the estate agents we've approached to help us find our new property.

Vicky · 20 June 2021

★★★★★ 5/5

Google

Very helpful and informative. Kept things on track as best they could. Not overly nagging as some estate agents can be

Nick · 20 June 2023