Shipways reviews

★★★★★ 5/5

Google

We have recently put in an accepted offer with a property from Shipways after a great experience. Jess was extremely helpful at viewings and was understanding of all of our points and accommodating for our time. As first time buyers we needed the freedom to explore options and find what we wanted in a property. Jess did and great job at helping us find one and since then, her and the wider team have been a great support!

Luke · 26 March 2026

★★★★★ 5/5

Google

Many thanks to Terry for being patient with us and taking the time to find us the right property even though our wants and needs were constantly evolving. His knowledge of the local area was brilliant and he knew perfectly which properties to place us with and made the whole experience easy and straightforward. He is a real credit to this branch!

James · 16 March 2026

★★★★★ 5/5

Google

Fantastic service from start to finish, Terry and Frances were both excellent, keeping us well informed and providing proactive updates. Faultless experience all the way through.

James · 16 February 2026

★★★★★ 5/5

Google

Jess and the team at Redditch are fantastic! Friendly, professional, and kept me updated every step of the way. Made the whole process smooth and stress-free. Highly recommend!

Cameron · 24 November 2025

★★★★★ 5/5

Google

Me and my partner had a great experience with shipways☺️ Terry was great on our viewing and the team were really quick with answering any questions we had

Lucy · 24 November 2025

★★★★★ 5/5

Google

Amazing service, highly recommend. I couldnt thank Jamie enough for all his support 🙂 …

Lekeisha · 16 January 2026

★★★★★ 5/5

Google

Very happy with all you have done for us and so very quick with it all. 100% happy. Thank you June and Kevin

Kevin · 5 November 2025

★★★★★ 5/5

Google

Couldn’t recommend highly enough. We were looked after from start to finish and built a great relationship with Jamie and his team.

Glen · 5 November 2025

★★★★★ 5/5

Google

I just wanted to say, Shipways have been amazing through out the sale of my previous home and dealing with a transaction for buying a property. Lauren is an absolute credit to the place and has been so professional, attentive and friendly, Paul has also been extremely helpful. Would recommend Shipways. Thank you.

Adam · 24 April 2024

★★★★★ 5/5

Google

We saw three houses with Jess and she was an absolute joy to deal with, a complete breath of fresh air in comparison to other estate agents we’ve dealt with. She so friendly and helpful with determining what we want in a house.

Hannah · 16 March 2026

★★★★★ 5/5

Google

Amazing experience. Jamie and the team were great throughout the process of selling my house. Highly recommend

S · 23 August 2025

★★★★★ 5/5

Google

If your looking to get your dream house, then Amber is the best of the best to find you what you are exactly after. She is very professional, polite and extremely good with communication. If your anything like me and very picky person on finding a forever home, amber is your go to. She knew exactly what i would like and wouldn't like. She is a credit to the branch. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Chloe · 20 June 2022

★★★★★ 5/5

Google

So what can I say after having 3 agents out and letting my head chose a cheaper fee over a slightly higher fee BIG MISTAKE! Not only did Shipways keep in touch with us every week to see how our property was doing, they let us know of new properties coming to the market. So after 12 weeks I hung my head between my legs and phoned the lovely ladies at Shipways back and asked for HELP.. In reality if I had gone with Shipways in the first place like my wife wanted too then I would have paid yes a slightly higher fee but it would have saved me losing thousands of pounds! So my first agent after 2 weeks on the market phoned me to say that they had over valued my property by £20,000 and I needed to reduce? Yes that's right £20,000 we refused of course but still reduced by £10,000. After speaking with Fran she booked us back in to see Nicola and I have to say that the years of experience that these to lovely ladies have is unbelievable and I have to say true to their word they had viewings the very next day. Chelsea came to do the viewings wearing PPE just as Nicola had the day before, making us feel reassured that we had chosen the correct agent this time... Feedback the day after from our viewings was amazing as we had an offer £5,000 over our asking price whoop whoop. SO A LESSON TO BE LEARNED DONT CHOSE AN AGENT BECAUSE OF A CHEAPER FEE AS IT WILL END UP COSTING YOU MORE IN THE LONG RUN **Nicola kept our price the same as it was with the other agent so Shipways actually saved us from losing any more.. Thank you ladies I will be sure to recommend you. I also wanted to say thank you to Paul who reviewed our mortgage offer and actually saved us an extra £40 per month so a win win all round 😊

Rhys · 20 June 2021

★★★★★ 2/5

Google

Went on a viewing the 29th. I followed up on the 1st Dec with a range of questions regarding the property as I am interested in purchasing, no reply. Chase up again on the 9th, then hit with an out of office. Sent another email to a generic … More

CaitlinBarryx · 10 December 2025

★★★★★ 5/5

Google

We met Chelsea for the first time a couple of weeks ago and discussed our requirements for our new home in Redditch. Chelsea listened to details of what we were seeking and this morning contacted us about a property that possibly could meet our requirements and is in a specific geographic area of interest to us within Redditch town. We have not been inundated, as with some other agents, with new homes for sale where the only criteria applied is one of price. Thank you Chelsea.

Andrew · 20 June 2020

★★★★★ 5/5

Google

Fantastic service from the team at Redditch. Helped us find new buyers really quickly and sold our pretty much straight away. Second and final move hopefully but would 10/10 come back again to Shipways.

Pete · 16 March 2026

★★★★★ 1/5

Google

Worse costumer service ever! To viewing sending maintenance guy. There don’t know vendors the lowest acceptable price, but the are know that vendor will not go with some condition or purchase strategy without taking offer to the vendor. Good luck but now I’ll avoid all of the Shipways listings! so if you want sell your property you better choose other estate agents!

Goldenstone · 16 April 2025

★★★★★ 1/5

Google

Not impressed with my experience as a potential seller or purchaser. Would give them a lot less than 1 star if it was possible. We had a valuation over a month ago, agent could not give us a valuation at the time and had to speak to her boss and heard nothing since. Really odd since they had sold another almost identical house 2 roads away away 2 or 3 weeks earlier? When queried during my potential purchase viewing was told they had e-mail issues I can only assume they did not have a phone, clearly they didn't want the business? Thankfully we booked 2 valuations that day and chose the other agent who not only gave us a valuation whilst he was here we were also given more confidence in the service on offer. It was the right decision as we sold in a week, but the one shipways sold took about 3 months or so. I made an offer as a purchaser which was increased as I was told by the agent it would be accepted. Then I was asked to increase further so it would be taken off the market as I wasn't sold but they knew this when the offers were made, and it was even on the offer email. A couple of days later when I was sold and after a week of being given the run around by the agent who would be in meetings, viewings and other calls when I tried to contact her I decided to withdraw my offer as could no longer trust what I was being told. Whilst I understand they have to be led by the vendor honesty and trust should be integral to any negotiation. Not sure how you would know the sellers thoughts and movements if you can't contact them?

Wendy · 29 May 2024

★★★★★ 5/5

Google

We recently had arranged a house viewing with yourselves after approaching other companies to help us. We had not had much luck until we came to yourselves and the process was seamless from start to finish. We spoke to a lady called Lauren who was so polite, helpful and informative and we really cannot fault her, she made the process so much smoother then what we had experienced. Amber who came to carry out the viewing was also fantastic and very polite. Would 100% recommend.

Jessica · 24 April 2024

★★★★★ 5/5

Google

TERRY WAS SO AMAZING ON OUR VIEWING, HE WAS SO PROFESSIONAL, HE ANSWERED ALL OUR QUESTIONS, HE HAD GREAT KNOWLEDGE ABOUT THE PROPERTY AND MADE US FEEL SO AT EASE. THANK YOU TERRY 5 *

Lucy · 24 November 2025

★★★★★ 5/5

Google

I received excellent customer service. The staff were friendly, patient, and genuinely happy to help. Great service overall!

Ariana · 16 March 2026

★★★★★ 5/5

Google

Amber is a credit to Shipways Redditch in her knowledge and professionalism during a recent house viewing. Having extensively researched the property herself it was clear she was in a perfect role and able to answer any questions we had without hesitation and provide valuable details surrounding the property. It was extremely refreshing being shown around by her and we found the experience to be above and beyond any and all previous encounters with estate agents and truly believe she is a true asset to the business, and the sector. Although the property in question may not have been completely what we are looking for at this time, I hope we are lucky enough to be shown around future offerings with her due to her thorough, friendly and outstanding conduct. Thank you.

Joe · 20 June 2022

★★★★★ 5/5

Google

Lovely team here in Redditch! So thankful for Frances' help as a first time buyer. Would definitely recommend for anyone needing advice on getting on the ladder!

Victoria · 24 November 2025

★★★★★ 5/5

Google

Dealt with Lauren at Shipways, very polite and helpful answered all my questions. Would definitely recommend.

Alicia · 24 April 2024