John Shepherd Redditch reviews

★★★★★ 5/5

Trustpilot

Tina has been helpful and supportive…

Tina has been helpful and supportive throughout the entirety of my rental journey over the span of many years . This has given me the confidence in John shepherd lettings , the professionalism of their service and trust in their overall processes .

Denise · 10 July 2026

★★★★★ 5/5

Trustpilot

Madilynne the superstar!

I have been dealing with Madilynne over the course of an application for a property and she has blown me away with both her professionalism and positive attitude. She has been an absolute ray of sunshine and is a real credit to the company. I spent a good decade of my life working in property prior to having children and I know how rare it is to find such a bubbly, personable member of staff with such a can-do attitude!

Amy · 18 September 2026

★★★★★ 5/5

Trustpilot

Great service

I have recently moved out of one of your properties, Abbie Clark was very helpful and ensured my deposit was released the same week. Thank you for all your help.

Ruth · 29 September 2026

★★★★★ 1/5

Trustpilot

Do not use this company!!

Do not use this company. We inherited them because they bought out our previous agents. They have paid money from our account for work that was unauthorised by us. We are fighting to get the money back, without success. This has been going on for several months now. Their accounting system is difficult to understand, as a landlord. We are now in contact with the Property Ombudsman to try to resolve it. After being assured by the Lettings Manager (Callum Rowland) that the money would be reimbursed in the next few days (on the 17th September). It's now been 10 days, and we've still not received it. Another poor performance from a company that doesn't care!

Chris · 15 September 2026

★★★★★ 5/5

Trustpilot

I’ve been a tenant with John Shepherd’s…

I’ve been a tenant with John Shepherd’s since 2013, and throughout my time with them I’ve been impressed with the consistent quality and professionalism of the Lettings’ Team. I was particularly impressed with the initial ‘vetting’ process prospective renters were subject to. It was good to see that potentially problem tenants were filtered out, which for long term renters like me, was reassuring that good tenants were just as important as the rental income to the company. On a different note, I must say that on the rare occasion of needing to contact the lettings office Jodie P and her team, are always helpful and friendly and, more importantly, quick with a response and resolution to whatever the issues may be.

Les · 15 September 2026

★★★★★ 5/5

Trustpilot

Great Support From Gita Patel

Gita Patel has been very helpful and responsive to all my queries . She was supportive in assisting with the reletting of my property, keeping me updated / informed during the whole process.

Rob · 8 September 2026

★★★★★ 5/5

Trustpilot

Great experience with Dan & Jayne!

I cannot thank Dan and Jayne enough for their amazing help during our moving process. Dan was brilliant from the start, always kept me up to date with everything, and Jayne has made the referencing stage completely stress-free. Highly recommend John Shepherd!

Atlanta · 9 July 2026

★★★★★ 5/5

Trustpilot

Mandi and the team at John Shepherd…

Mandi and the team at John Shepherd have been no short of excellent. I could not ask for more professionalism or more support and I would recommend very highly!

Lisa · 2 October 2026

★★★★★ 5/5

Trustpilot

They have been a great letting agency…

They have been a great letting agency during my 3 years of tenancy with them. They appreciated that we were good tenants and fid not raise the rent or deduct of the deposit. I highly recommend them especially Gita in the maintance team.

Reem · 1 July 2026

★★★★★ 5/5

Trustpilot

Suzanne Dike

Suzanne Dike has been my property manager at John Shepard based in Burton 0n Trent for 3.5 years. I have found her to be extremely efficient and competent in every aspect of managing my property. Queries are answered immediately, my mind has been put at rest with my property in her hands. I have asked Suzanne to arrange contractors for repairs, and have always found the work to be carred out very quickly, I have always felt the prices to be competetative, even if they are emergency repairs.

Customer · 20 August 2025

★★★★★ 5/5

Trustpilot

I have been a tenant of John Shepherd…

I have been a tenant of John Shepherd for a number of years and have always found them to be very clear and concise with the information they provide to their tenants. They have always tried their best to ensure that any maintenance issues have been actioned promptly. The team at the Redditch branch have also always been really friendly and helpful whenever I have needed to speak to them. Lauren Foster at the Redditch branch particularly, has been a really helpful, friendly and positive point of contact throughout my tenancy with John Shepherd so thank you Lauren.

Louisa · 18 August 2025

★★★★★ 5/5

Trustpilot

I have been renting through John…

I have been renting through John shepherds for over 2 years and Tina Margetts was our rental manager and she made everything easy and she was very helpful and kept me informed the whole time.

Hilary · 21 August 2026

★★★★★ 5/5

Trustpilot

This is specifically for Gita patel

This is specifically for Gita . She is my property manager for more than 2 years now and i feel she is more family to us than a typical property manager . She is very humble and very supportive when it comes to issues . She understands the issue and come up with a solution which never disappointed me . She is an amazing manager for us she is the reason i cancelled my plan twice to move the property . Whenever i reached out to her she always helped me sometimes going out of the box and not just doing her work hours , whatever time or day it is if there is something serious she always respond quite quickly which really impressed me and shows her true dedication and willingness. I would highly recommend her and have due respect for her kindness and willingness to help others . Highly professional and very kind . My review is more towards the kind of person she is as she has already excelled the role of a manager for me . Highly recommended!

Abdul · 9 September 2026

★★★★★ 5/5

Trustpilot

Tina at JS comes highly recommended

Tina Margetts has been a great Property Manager for us, always keeping us informed and up to date with our property despite the difficulties of being overseas. Highly recommend !

Eliza · 18 September 2026

★★★★★ 5/5

Trustpilot

My dealings with John Shepherd go back…

My dealings with John Shepherd go back some years now. Always professional and efficient. In particular Tina Margetts has always evidenced this qualities and always friendly and helpful. Five stars!

Kevin · 18 September 2026

★★★★★ 5/5

Trustpilot

Lara - Brilliant to have on your side...

Lara has always been responsive to my queries and has gone the extra mile to ensure the actions we've discussed are followed through quickly. As a landlord, having that peace of mind that someone is on your side is essential! Thanks Lara

Dominic · 30 June 2026

★★★★★ 5/5

Trustpilot

Natasha has been amazing throughout our…

Natasha has been amazing throughout our purchase. She was always friendly, responsive, and kept us updated every step of the way. She made the whole process much less stressful, and we really appreciate all her help. Highly recommend! - Maja & Tyler

Maja · 26 June 2026

★★★★★ 5/5

Trustpilot

Honest and helpful

I had a great experience with the Derby branch of John Shepherd, finding a place to rent. Faith was very helpful and down-to-earth. She did not bamboozle me with a sales pitch, and she was very honest about the pros and cons of living in the property. She answered all my questions, and quickly checked anything she wasn't sure about. She always responds to emails quickly.

Esther · 17 December 2025

★★★★★ 5/5

Trustpilot

The Company is ever present to answer…

The Company is ever present to answer to our numerous questions. If the staff are going home weekends especially on Fridays, they usually informs on time. We interacted with Megan and Elisha. These two were amazing, detailed, very detailed and polite enough for even a naive first renter. I would recommend other users. Thank you Elisha Robinson.

Chika · 2 March 2026

★★★★★ 5/5

Google

I'd like to thank Sue, Alisha, Olga, Michelle, Drew and Mark (apologies if I have missed anyone) and the rest of the John Shepherd Redditch team for their support and help with our property management. Since the beginning they treated our property as if one of their own. We'd like to praise their professionalism and full transparency in all of the matters. They helped us become good landlords towards our tenants via letting us know about the issues and provided their recommendation immediately. Every information was recorded either on emails or in our account. We'd also like to mention the details and organised information they provided with every property inspection. Thank you all for making our lives easier.

Pınar · 31 July 2025

★★★★★ 5/5

Google

There were some issues (not at all the agents fault) with the purchase which almost resulted in the sale falling through but Ashley worked tirelessly to resolve these and bring the sale to fruition. A professional, friendly service from all staff members

Deborah · 21 June 2026

★★★★★ 5/5

Trustpilot

The staff have been very helpful and in…

The staff have been very helpful and in particular Alisha - who has been very informative and professional every time we need to discuss something. It is very easy and comfortable to ask anything at any time with them.

Aisha · 12 July 2026

★★★★★ 1/5

Trustpilot

Landlords: Avoid and go elsewhere

As a landlord, I'm not quite sure what I was paying them for...they certainly found new and inventive ways to squeeze cash out of me whenever they could - despite opting out of rent guard they still charged me for it, plus an exorbitant fee when my tenants moved out for a check out they took ages to sort and were never quite sure they'd done. Each month (it seemed) I would be bombarded by marketing and emails telling me I need to pay for xyz which were a requirement for landlords...not all were. The tenants left the house in a disgusting state which cost me both money and personal time to sort. So the annual house inspections were another waste of time as 9 years of overgrown garden and jungle state driveway caused damage, alongside the hideousness of an inside rarely if ever cleaned and stinking of cat pee. Don't get me started on the £250 float they insisted on grabbing from me and sitting on for anything which needed doing (just take it out of the rent monies) and the time the oven broke and the tenant gave up trying to tell agents and I'd had a new one bought and installed and in operation for 10 days before the agent emailed me to say it was broken and they would buy one out of the float.... Renewing the tenancy always seemed to cost an arm and a leg too....again, they never actually did anything, but still seemed to make me pay a lot for it. My previous estate agent was bought out by this company, so they were never my choice. I've gone down the Open Rent route now and certainly could not, with any form of conscience, recommend them to other landlords.

Caroline · 27 August 2026

★★★★★ 5/5

Trustpilot

Huge thanks to Mia for her property…

Huge thanks to Mia for her property management services! Mia always ensures I am kept in the loop regarding updates to the property and handles everything excellently. Would highly recommend!

Chrissy · 9 September 2026