John Shepherd Lettings Redditch reviews

★★★★★ 5/5

Trustpilot

Great service very helpful and a brilliant maintenance team

Good communication and got the job done with a brilliant maintenance team

Anj · 21 September 2025

★★★★★ 5/5

Trustpilot

Good service

Good service, Caitlin is my account manager and she is really helpful to deal with any issues. Will recommend John Shepherd to my friends

Cynthia · 4 October 2024

★★★★★ 1/5

Trustpilot

From Bad to Worse

I have had a number of issues with this letting agency as a landlord since they'd taken over Wolfs. Here's just a few:1. My tenant is on housing benefit which is paid to JS weekly. Accordingly I used to get paid weekly and then overnight paid monthly with no prior warning or consultation. I've raised this on a few occasions and despite their promises to get back to me, no one ever has.2. I was told that a legionella risk assessment was necessary a few months' back, which I had paid for and believe to have been carried out, but not received it.3. I had instructed a EICR (electrical certificate) to be carried out such that the payment would be deducted for the rental period end of May but it has been taken out end - April. Seemingly unable to follow simple instructions.4. Both of the said works above are offered at a substantial premium over market rates (e.g. £225 for an electrical cert), suggesting that JS mark these up, despite charging a monthly management fee for lettings. Where's the fairness in that?5. The fees for such works are deducted at point of instruction (Reserve Funds Held) and not at the point in which the work is carried out, which in some instances are weeks' apart. No doubt JS will have credit terms with their contractors and yet they are happy to withhold rent ahead of work undertaken playing havoc with the landlord's cash flow.It seems that when I raise concerns they do not appear to be passed upwards to the powers that be and even if they do I never get any feedback. There appears to be very little accountability with the company directors registered in Scotland and Yorkshire. For this reason I felt it necessary to share these concerns with other Landlords considering using John Shepherd as their agent. Note I have a small portfolio of buy to let investment properties and do not encounter such issues with other agents.

BhamAnon · 4 May 2021

★★★★★ 1/5

Google

Honestly probably one of the worst rental experiences I’ve ever had, rented with John Shepherd with my partner from October 2020 - April 2023 throughout this time we had numerous “property managers” who constantly palmed problems off onto one another. We had so many issues with the house dating back to Jan 2021 which included horrendous rising damp in the kitchen which then lead to black mould throughout, the tiles in the kitchen were constantly cracking due to water underneath them, we had water drenching the carpet around the entry to the kitchen due to a massive dip in the concrete underneath. I logged these issues in Jan 2021 and when we left in April 2023 these issues were still ongoing. Lauren Foster who quite frankly is the rudest estate agent I’ve ever dealt with told us that it was our fault that is was damp due to us not heating the property 24/7 which is just laughable considering the price of energy at the moment oh and we didn’t ventilate enough even though our bathroom window was always open to try and dry the constantly horrible wet damp bathroom out. If she’d of had it her way we should have had the heating on full whack and all the windows open in the middle of a cost of living crisis. When we left they then tried to charge us £350 for redecoration which was honestly ridiculous considering the decoration in the house was absolutely fine bar a few general wear and tear scuffs which the landlord should expect to incur when you rent a property out it’s like they expected it back like a show house… I’d like to add as well the house was not clean when we moved in especially the kitchen which was filthy. They also tried to charge us £18 for one light bulb and a shower curtain when leaving… I honestly couldn’t believe it where on earth are they plucking these prices from!? we had to go through a dispute with reposit which worked in our favour in the end however the whole situation was just a complete an utter farce. The way Lauren dealt with everything was a joke I constantly had to chase for updates and the emails I received from here were rude and unprofessional I will never use them again and am so thankful to finally be rid of the whole situation.

Danielle · 19 May 2024

★★★★★ 5/5

Trustpilot

I have just rented a beautiful property…

I have just rented a beautiful property through John Shepherd Estate Agent. Lily initially showed me around and she was brilliant from the outset! Really professional, and very calm, especially, when we hit a milestone, she was really patient and persistent. I would not hesitate to recommend Lily and the team at John Shepherd Estate Agents

Deanne · 21 July 2022

★★★★★ 5/5

Trustpilot

I had a great experience with the John…

I had a great experience with the John Shepherd Estate agents. The staff is very helpful and comprehensive. The tenancy process was handled in a very professional manner and efficient. I personally would like to thank Miss Claire Redstone for been an amazing agent

Mr · 16 August 2023

★★★★★ 5/5

Trustpilot

Ellen Lutwyche is someone I have never…

Ellen Lutwyche is someone I have never set my eyes on before. But, always put a smile on my face each time I contact her about any issue concerning our accommodation. She is so patient, understanding and a solution finder. The world would be a better place if we have more of her.

Olaiya · 25 October 2022

★★★★★ 5/5

Trustpilot

A professional and efficient service

Lily at the Birmingham office was so helpful in helping me assign my tenancy quickly and efficiently.There were small niggles with the agent's computer system at the start of the tenancy but since this they have clearly adapted well to online services and are able to perform a full range of functions. The online repair feature is particularly excellent.Thank you for the great experience!

Sam · 24 February 2021

★★★★★ 5/5

Trustpilot

Great customer service

Both Drew and Melissa have been amazing extremely helpful I felt very sorry for drew with my constant bothering but he done amazingly under so much pressure and thank you to Melissa who’s helped out massively when our washer dryer went down both a credit to the John Sheppard company

Sam · 8 February 2023

★★★★★ 5/5

Trustpilot

Megan was fantastic and made our job in…

Megan was fantastic and made our job in finalising an apartment to move in easier. Responses to my emails were dealt timely and she helped us in the process of sorting out everything.

Ayan · 26 November 2020

★★★★★ 5/5

Trustpilot

A big thanks to Ailish and Rickie at…

A big thanks to Ailish and Rickie at the Solihull team for their work during this busy time. It's rare to find estate agents who genuinely want to help you - they've been polite, quick to respond and transparent throughout the entire letting process. We're now comfortable in our new place and just wanted to drop an appreciation message.Many Thanks,Conor and Charlotte

Conor · 14 July 2021

★★★★★ 1/5

Trustpilot

We have been fatally scammed and ruined

We have been fatally scammed by this "agency". WE DO WARN EVERYONE before proceeding with them, as the problems never arise before signing the contract. It has been an absolute nightmare since barely a year ago decided to move somewhere else. Our minimum stay was over by then. They have completely stolen our deposit, leaving us in a critical financial situation after having a baby and both of us lost our jobs because of Covid. As an example, they quoted £900 for a job that can be easily done for £100 (we indeed found many contractors that can prove this). We have been completely helpless.Please, stay away from these unethical and heartless people, they can ruin your life as they did to us.

L · 1 February 2021

★★★★★ 5/5

Trustpilot

commercial sale

This was a complicated sale due to sitting tenants. Katie & Natasha were professional at all times. Their marketing strategies were excellent and their commitment in somewhat difficult circumstances was faultless. I recommend them unreservedly. Many thanks Natasha & Katie.

Barry · 6 November 2023

★★★★★ 5/5

Trustpilot

Jack Richardson was brilliant

Jack Richardson looked after us from start to finish and really made us feel comfortable from the get go. Attentive, thoughtful, easy to get in with and always able to answer questions - we’d highly recommend him. He is always prompt to get back which goes a long way during such stressful times! And he has a wealth of contacts to match his knowledge - we were overly impressed with the mortgage broker he chose to recommend too.You can go wrong with this company if Jack as a leading example is anything to go by - nothing to fault from our experience!

Gary · 12 November 2020

★★★★★ 5/5

Trustpilot

The first thing which stood out with…

The first thing which stood out with John shepherd was how quick they were finding a viewing of the apartment i was interested in and that it was the ONLY Estate agent i went through where the place looked exactly like the pictures listed on the website.The viewing was done by Megan who was lovely and very easy to talk to. I told her i was interested in the place and she explained the steps in order to take it very clear and was quick to start the process that evening.It was my first time moving out so i had a lot of questions however she was quick to answer each one and helped me out with any enquiries or confusions i had with the moving in process, such as explaining the contracts, how the bills are done etc. It was so smooth moving out thanks to her support and now I'm 2 weeks into my residency and she is still consistently and efficiently helping me out with any problems or questions i have thanks to how easy she is to talk to.

Martyn · 12 November 2020

★★★★★ 5/5

Trustpilot

Excellent Agents

We have had excellent service from Natasha and the whole staff group at John Shepherd Solihull.We would highly recommend this superb team.The level of professionalism was second to none.We would definitely use them again. Thank you Natasha and the team.

Susan · 17 October 2023

★★★★★ 5/5

Trustpilot

All the staff at John Shepherd…

All the staff at John Shepherd Birmingham are amazing people, but Megan is absolutely the best she went above and beyond to support me with my first ever rental property, I don’t know what I would do without her constant support, care and trust. She deserves the best.

Zioni · 3 March 2023

★★★★★ 5/5

Trustpilot

Business recommendations

As a Construction Main Contactor we were looking for a flat in Birmingham city centre. We contacted Lilly who found a flat which suited our requirements in Temple House.Lilly was very professional in all her dealings with us and has great communication skills, a five star service.We would have not have any problems in recommending Lily to any of our sister construction companies,

Catherine · 26 January 2021

★★★★★ 4/5

Trustpilot

Professional staff, awful referencing processes.

The agents in the company are really professional and helpful. It was really easy to book a viewing for the property. The hard part is when the referencing started, it was the worst experience in my life. They are using the services of a third party company called Uktenantdata. The referencing process is unreasonably over complicated, them asking unrelated and very intrusive question, it felt like harassment at one point. It is easier and faster to get a mortgage than to deal with Uktenantdata, so be ready for that. Feedback from the company: ditch that company and find yourself a better partner company, they are awful.

Emil · 8 October 2020

★★★★★ 1/5

Trustpilot

I Phoned 3 times to enquire about a…

My boyfriend phoned 3 times to enquire about a property, twice the phone was picked up and then we had the phone put down on us before had chance to speak, on the 3rd attempt, a girl called Emily answered, and abruptly said “Property has gone, any changes and will let you know” Before the word know was finished, Emily put the phone down without him even getting a word in

Millie · 28 August 2024

★★★★★ 5/5

Trustpilot

I can't recommend this company enough!

I can't recommend this company enough. The whole team has been nothing short of angels. They made a very complex move possible and we as a family will be forever greatful.

Lara · 18 December 2025

★★★★★ 5/5

Trustpilot

Amazing service

Great service and made the stressful experience of the buying much easier. Thanks to Lauren and Harry for arranging to drop the keys off to us on completion taking away the stress of another job on the day.

Mr · 30 October 2023

★★★★★ 5/5

Trustpilot

Lauren Wood

I would like to express my appreciation of the superb level of support provided by Lauren Wood on our property in recent months in difficult circumstances.Lauren has been extremely pro-active in trying to resolve all matters as quickly as possible.Thank you very much Lauren.

Richard · 19 May 2023

★★★★★ 4/5

Trustpilot

Great help and support

Thank you for turning a bad experience into a positive one. These days it seems that landlords often get the raw end of the deal but when you have an sympathetic ear hearing your concerns and working with you it really helps. Jonny Evans and Rajak Ali from the Sutton Coldfield office have been great - a big shout out to them and Samantha Follows too. Thanks again!

Janet · 2 October 2024