John Shepherd Lettings Redditch reviews

★★★★★ 5/5

Trustpilot

Wonderful from start to finish

A huge thank you to Katie, Lauren and Shannon at John Shepherd Solihull. The service I received throughout the sale of my property was second to none. Professional, attentive and most importantly proactive. The quality of the video and images produced of my property were like non I have ever seen, in such unusual times I found this virtual viewing platform to be essential. Worth every penny and would not hesitate to recommend this company to anybody. Thank you again!

Amie · 13 January 2021

★★★★★ 5/5

Trustpilot

Very helpful and informative

Very helpful and informative. Sam was brilliant, both in person and over the phone. He showed us around the house and new the house & the surrounding area well. If I was selling my house I would definitely would ask Sam to do it, as he is fab!

Nat · 27 November 2020

★★★★★ 5/5

Trustpilot

Professional, friendly & attentive Team

I have used John Shepherd twice now for the 'LET ONLY' option.

Esha · 18 September 2026

★★★★★ 5/5

Trustpilot

Lauren Foster top for customer care

Lauren Foster is incredibly professional and level of customer service is second to none. I hope the management at John Shepherd are able to recognise her efforts.Just the simple things, such as timely and meaningful communication makes a huge difference. Many thanks David

David · 8 July 2024

★★★★★ 5/5

Trustpilot

Great service and communication

My experience with the team has been great from the very beginning. From the outset Lauren was helfpul and friendly when coming to view my property to get it on the market. Since then Shannon has been an absolute godsend. She is the person who keeps me the most up-to-date (more than my solicitor) and has always been on and for any questions I have had - and there have been many, but she always takes the time to talk me through the process. I am (fingers crossed) nearly at the end of the process of selling and I would recommend John Shepherd to anyone thinking of putting their property on the market.

Natasha · 12 October 2020

★★★★★ 1/5

Trustpilot

This is prInaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!obably the worst letting…

This is probably the worst letting agency I have ever used in my life. I have been renting for nearly 7 years in the UK and I definitely had the worst possible experience. The staff is extremely unhelpful, arrogant and ridiculously rude. I had no water in the flat when I moved in, missing letter box keys, fob is not working, broken wash machine, the flat was dirty, messy and not even been cleaned! It took them weeks to fix the problem, definitely wasn't a livable condition when I moved in!!! When I moved out, they tried to charge me £180 for cleaning fee, and blamed me for broken items which were already broken when I moved in and the flat was dirty on arrival! I can guarantee that the flat was 100% cleaner when I moved out compared to when I moved in! I would not recommend that you use these guys to deal with anything from sales to lettings to maintenance. Inaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!

Shihui · 16 February 2023

★★★★★ 5/5

Trustpilot

Renting Experience

Recently rented my first place as a professional with John Shepherd and they have been extremely supportive, answering all my questions. I really want to thank Megan Johnson for making the process of renting really easy and supporting me through the process. I would highly recommend anyone renting a flat in Birmingham to speak to John Shepherd lettings.

Aryan · 7 August 2023

★★★★★ 5/5

Trustpilot

Purchasing a property.

Turkay has been of great help in this process. Always quick to answer and get back to you regarding any queries you might have. Very open, talkative of the property, and positive, which is a rarity in this industry (especially when it comes to viewings).

Leia · 20 May 2024

★★★★★ 1/5

Trustpilot

Abusive staff, all round bad company.

Abusive staff that shouts whilst denying legal rights to tenants, openly admitted they don't maintain properties so landlords what are you paying for? Have cost us hundreds and damaged my landlords property by lack of maintenance. The abusive staff member has faced no repercussions either baring in mind the abuse on top of admitting he's not done his job (in writing) as well as misadvising to the cost of hundreds (also in writing). Get yourself a better estate agent as a tenant or a landlord, landlords you're paying for literally nothing! Tenants they regularly break the law! This can also impact on landlords. They just say they're doing what they do but have no evidence to ever back it up so request and you won't receive. They have been reported to my local MP multiple times and now once more by myself, I am also taking legal action against them for the lack of management to the tenancy and damages caused by lack of. Fully supported by my legal advisor.

Daniel · 24 January 2023

★★★★★ 5/5

Trustpilot

Lauren Foster

Lauren Foster has been managing my Birmingham apartment and has done a great job of chasing suppliers and tenants for information to get issues resolved. She is courtious, responsive and always willing to go the extra mile. She is a credit to the company.

Julia · 30 May 2024

★★★★★ 5/5

Trustpilot

We were extremely impressed with the…

We were extremely impressed with the level of service provided by Arti from the Nottingham branch. They was highly professional, attentive, and ensured that all our queries were dealt with efficiently. In addition, the maintenance team demonstrated excellent responsiveness, attending to our needs quickly and carrying out the required work with a high standard of professionalism.

Mohammed · 22 September 2025

★★★★★ 5/5

Trustpilot

I was very saddened to learn that Joe…

I was very saddened to learn that Joe Singleton at the Solihull branch was leaving John Shepherd. I would like to take this opportunity to not only say I wish Joe the very best but also has been an excellent Manager sending me prompt responses to my queries this gave me reassurance being the other side of the World. Good Luck Joe

Susan · 11 April 2024

★★★★★ 5/5

Trustpilot

There isn’t a better estate agency team…

There isn’t a better estate agency team out there. Sam has gone above and beyond to help us make our purchase and sale go as smoothly as possible, professional from the very start right to the end of completion. Thanks John Shepard team and thanks Sam!

Chloe · 13 November 2020

★★★★★ 5/5

Trustpilot

Excellent Service from Jack Richardson

From the beginning of the process Jack support and customer service were flawless. He was extremely approachable, always was willing to go that extra mile and was very prompt with his responses and answers. Fantastic professional and I would certainly recommend Jack to anyone! Thank you.

Oliver · 12 November 2020

★★★★★ 5/5

Trustpilot

We recently rented an apartment through…

We recently rented an apartment through John Shepherd and Lily Johnson was our primary contact throughout the process. We had to move in as soon as possible and lily somehow understood this as she made it a hassle free experience for us and also provided immediate response to our concerns.

Olatunde · 16 January 2024

★★★★★ 1/5

Trustpilot

Quite possibly the worst estate agents…

Quite possibly the worst estate agents I've had to deal with. In short their solution to any problem is to pass the buck until you tire. It's an absolute joke of a company run by incompetent people.In fact the employment turnaround is telling. You call and speak to one person, the following week they're gone!

Bach · 24 September 2025

★★★★★ 1/5

Trustpilot

One of the worst letting agent! Colmore street birmingham branch

One of the worst letting agent!! They have no care for the tenant. Any repairs to happen promptly is out of question. At least wait 3-4 months and you are lucky if it gets done.They have left me in actively leaking house. I have to wish there is no rain everyday. They do not care at all that I have little baby and how I manage to heat the house as the leaks and water sipping does not help.They take tenant for granted. Would not give even one star.

Sam · 18 November 2022

★★★★★ 5/5

Trustpilot

Sort everything so I don’t have to worry

My property manager (Lara White) is always excellent and very responsive to my queries. They manage everything for me and quickly resolve my issues.

Alex · 5 June 2026

★★★★★ 5/5

Google

Professional and approachable - great service

Jules · 16 February 2026

★★★★★ 1/5

Trustpilot

Solihull Branch- Worst letting agency

This is the worst letting agency that I have ever come across. I would not even give them a one star. I moved into the flat in June and there are several outstanding works that need to be done and no one is taking the issue seriously. The property maintenance company is full of rude staff members that do not know how to carry out their job. I do not ever get any updates from the staff members and I feel like I am constantly getting fobbed off. I pay £1000 a month to receive a bad attitude from the staff and also a flat that has so many issues. I have had a broken bed for months that I have not been able to sleep on and the management company have failed to resolve this issue. All of these issues are causing me stress and anxiety and no one in that agency is taking these issues seriously. I have dealt with many estate agents in the past in many different towns and this is the worst experience I have ever had. I will be taking this matter to the ombudsman as the branch manager has failed to take all of my issues seriously.

Gurjit · 1 November 2022

★★★★★ 5/5

Google

Me and my partner Jacob are impressed with the customer service that we was given!!! Shout out to Michelle. So professional and such a lovely person. She made it possible for us to move into our first home. Would definitely recommend john shepherd to anyone looking to let or buy a property!

Chloe · 11 October 2023

★★★★★ 5/5

Trustpilot

A very smooth and fast process to the…

A very smooth and fast process from the beginning. In a few days we moved in the new home without any headache. Samantha our agent was extremely helpful and we got all the information. Thank you Sam

A · 9 August 2024

★★★★★ 5/5

Trustpilot

Brilliant customer service

Arthi from Nottingham branch was really helpful, professional and courteous. I would recommend her and this company to all my friends.

Anjum · 23 September 2025

★★★★★ 5/5

Trustpilot

Sana Shaikh (Tenant Letting)

The treat recieved by Sana was excellent, since day one she has proved being an excelent profesional, very kind, polite and helpful. The whole process from start to end, went extremely quick and flawlessly thanks to her, could have not asked for anyone better.Thanks Sana and keep on the good work.

Naim · 29 October 2023