9 reviews from sellers, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsThe sale of a Grade two listed building over 400 years old.
The Redditch Branch.
A professional team, all proactive with the sale. I couldn't find fault with any aspect, from photos, to feed back on viewings and finally negotiating a price, I was kept uptodate constantly.
Three members of staff left during the sale, Matthew Reynolds and Grace Martin and Glen who took the photographs. I was concerned that the new team wouldn't be able to compete with the standard...they did! A seemless exchange of information which resulted in the sale.
There were many hurdles with the sale and I must admit it felt never ending, due to issues out of Andrew Grants hand, however I have exchanged and completed. I would like to thank Grace Martin for all her time and effort I am really impressed with her capabilities for negotiating me such a good price and her endless patience.
This is the second time I have sold a house with Andrew Grant and I wouldn't contimplate using anyone else.
Victoria · 31 January 2017
Agent replied · 8 February 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01527 66161, or email redditch@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Redditch Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 3/5
View AgentsNot as good as we had hoped
Service was great at the beginning, then Matt left.. then Grace.. swiftly followed by the personal service we were receiving.
I understand it takes a while for new personnel to get to grips with all of the clients but not to know who we were or what the house details were at completion was I feel pretty lacking.
My friend took the keys in for me the day before completion and the agent knew nothing about house or our name.
We did not receive even a telephone call to say congratulations your property has completed. I felt it was all about the money not the service.. no personal touches.. Such a shame as always found them good in the past
Lynne · 21 February 2017
Agent replied · 2 March 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued efforts to improve our service. We are very sorry to hear that the level of service provided has fallen short of our usual high standard and we would respectfully request the opportunity to discuss this with you and endeavour to rectify the matter in as timely a manner as possible.
Please contact us on 01527 66161, or email redditch@andrew-grant.co.uk
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 1/5
View AgentsSale of Grade 2 listed cottage
Lots of early promise but not followed up with driving the sale forward. Appalling communication, sometimes upto 3 weeks between updates. AG claim to be specialists in these types of buildings but saw no evidence of this. A huge bill for very very little effort. I would never use them again. They offered no added valve over and above an online agent such as purple bricks. The office is extremely small and inpersonal meaning it's impossible to hold a private conversation and one member of staff couldn't even find our details on their system 3 days before exchange of contracts. No log in details provided for their on line property sale/ tracking portal so cannot comment on this. Hopeless. With this level of service it's no wonder online portals are taking over, saving you a huge amount of money.
Anonymous · 8 November 2016
Agent replied · 15 November 2016
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued efforts to improve our service. We are very sorry to hear that the level of service provided has fallen short of our usual high standard and we would respectfully request the opportunity to discuss this with you and endeavour to rectify the matter in as timely a manner as possible.
Please contact us on 01527 66161, or email redditch@andrew-grant.co.uk
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 3/5
View AgentsAverage service
Initially it went for auction. The auction took place in the wrong area. When a buyer was found the sale was not followed up and it fell through. It wasn't until their employee Grace Martin in their Redditch Office took over the sale, it was sold within 24 hours and the sale was followed through. She did more in a month than previous staff done in ten months. I do not feel service favoured costs.
Ellen · 16 November 2016
Agent replied · 22 November 2016
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued efforts to improve our service. We are very sorry to hear that the level of service provided has fallen short of our usual high standard and we would respectfully request the opportunity to discuss this with you and endeavour to rectify the matter in as timely a manner as possible.
Please contact us on 01527 66161, or email redditch@andrew-grant.co.uk
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 1/5
View AgentsNot impresses
I have been really disappointed in Andrew grant, the gentleman who came out to value and set up the sale was great but unfortunately he lest a few weeks later and the whole process has not been good this is the reason we have taken it off the market
Pauline · 8 November 2016
Agent replied · 15 November 2016
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued efforts to improve our service. We are very sorry to hear that the level of service provided has fallen short of our usual high standard and we would respectfully request the opportunity to discuss this with you and endeavour to rectify the matter in as timely a manner as possible.
Please contact us on 01527 66161, or email redditch@andrew-grant.co.uk
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View Agentshouse sale
I have used AG on several occasions and the service is fantastic the staff are friendly and have kept me informed all the way through the process of a purchase or sale. friendly office overall I would give 10/10 for service.
Affy · 16 November 2016
Agent replied · 29 November 2016
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01527 66161, or email redditch@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Redditch Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsProfessional service, would highly recommend.
Andrew Grant agency is without doubt an estate agent to be seen in if you want to sell your property.
Professional service, helpful, well organised, they keep you informed daily, well set out on the Internet, easy to contact, well advertised and they make the whole process stress free and easy to deal with.
Would highly recommend.
Sheila · 6 July 2016
★★★★★ 5/5
View Agentsexcellet service
We received an excellent service from the initial consultation right through to exchange of contracts, highly recommend
Tony · 18 December 2015
★★★★★ 5/5
View AgentsExcellent communication, frequent updates, professional service.
Rating only, no written review.
Sarah · 27 September 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
