Trusted Agent profile · Redcar · North Yorkshire
Verified
★★★★★
1,088 reviews across 4 platforms
30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
Part of Michael Poole, see every office.
Michael Poole's office in Redcar, North Yorkshire, at 30-33 Station Road, is rated 4.7 out of 5 across 1,088 reviews on four platforms, including 810 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
810
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on View Agents
This office
232
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The towns and villages of Redcar and Cleveland offer an outstanding quality of life. House prices are low in comparison to the rest of the UK, research by Halifax Bank concluded a family home here costs the same as a small flat in the South East, and in 2018 Saltburn was one of the ten most affordable market towns in England whilst previously being voted in the top ten places to live in the UK! Should you be searching for an estate agent in Redcar to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal. If you are a landlord considering letting your property in Redcar or need advice our ARLA qualified Lettings Agents are on hand to support you.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Redcar office, from every platform, shown as written. First names only.
5/5
GoogleFrom start to finish I received a friendly professional service. Communication was good from texts calls emails. Got to know all the staff by name. I had no concerns choosing Michael Pooles as I have bought properties from them in the past.
Thank you so much, Beverley! This bit of feedback means a lot to the Redcar team.
5/5
GoogleExcellent service at all times. Very happy to recommend.
5/5
GooglePrompt and helpful staff to address any technical query.
5/5
GoogleGreat software and always quick responses to our enquiries! We have used Inventory Base for many years.
4/5
TrustpilotFriendly
Friendly, approachable staff, prompt responses, understanding and caring attitudes. Debbie and Emeline. Helped us on our journey and dealt with hiccups well.
1/5
TrustpilotRUBBISH
RUBBISH, absolutely joke of a company couldn't get a viewing of a property that had just gone on the market ,so i offered asking price without viewing to be told the seller isnt taking offers until viewings.Then get a phone call to say sold ,since then i spoke to the seller which is a old lady that told me she never even knew i had made an offer,absolutely bent and back handers come to mind (eston branch) LIES LIES LIES
5/5
TrustpilotAlways professional and helpful
Always professional and helpful, Debbie went the extra mile at all stages of negotiating a prolonged and complex sale. Many thanks.
5/5
Googlecouldn’t fault them at all, the staff are very helpful & friendly, a 1st class service…. 👏 …
Thank you so much for your kind words Paul! Our staff always strive to provide a first-class service, and it’s wonderful to know that their efforts are appreciated.
5/5
GoogleVery friendly, knowledgeable and professional, excellent customer service.
Wow, thank you so much for this fantastic review! We're absolutely delighted to hear that you found our team friendly, knowledgeable, and professional, and that you experienced excellent customer service. Your kind words truly make our day! … More
5/5
GoogleWe used Michael Poole Redcar for the sale of our house and I would 100% use them again. From them coming to value the house right down to the completion they’ve been amazing. Due to no fault of Michael Poole our sale took a very long and …
Thanks so much, Beth. We appreciate you leaving such positive feedback about the wonderful Redcar branch and Helen. It means a lot to us!
1/5
TrustpilotIncompetent team
What a complete waste of time! I tried to get in touch with the sales department several times with no answer (i probably shouldn't have taken the hint after this as usually, the sale team are always enthusiastic about new business), when they finally picked up the phone, i requested an evaluation and they gave me a few date options. As the house is currently tenanted, i needed to confirm the dates with the tenant before locking in the dates and once again needed a few attempts before being able to connect. After a few more back and forth, i was told the earliest appointment to match the tenant's convenient time was about 2 weeks of waiting. We fixed a date and time accordingly (this was meant to be Tuesday 26th). There hasn't been a single follow up since then I even called up twice yesterday(Thursday) but was told the agent was busy. Don't bother wasting your time here. The only reason I got in touch was because i was referred by another trusted estate agent but have to say this is the worst sales department in any industry I've ever come across.
5/5
GoogleExcellent help, clear and efficient assistance, positive and enthusiastic. He enabled me to complete the transaction simply. *****
5/5
GoogleExcellent software for Inventory Clerks. Customer service fast and helpful. Couldn't ask for anything more
5/5
GoogleThe innovation and AI development for inventories is excellent, smooth ease of use. Love it
4/5
GoogleHelpful friendly staff, easy to communicate with. Helen who looked after the sale progression was very good.
Hi Alan, thank you for your kind words! We’re delighted that you found our staff helpful and friendly, and that communication was easy. It’s great that Helen did a fantastic job looking after the sale progression. We appreciate your feedback and are glad we could assist you.
5/5
GoogleBrilliant service. Friendly and professional. Always kept in the loop of the latest developments. Would highly recommend
Thank you for your fantastic review! 😊 We're so pleased to hear that you found our service friendly, professional, and communicative throughout. Your recommendation means a lot to us! Wishing you all the best for the future. 🏡✨ …
5/5
TrustpilotGreat customer service
Great customer service, staff were great
5/5
GoogleFriendly, professional team. Really helpful through the whole process.
Thank you for sharing this fantastic review, Tom. We're glad that we were able to be of assistance and that you found our team to be professional & friendly. Best wishes,
5/5
GoogleA good experience so far, no problem.
Thank you for taking the time to share this great review, Nicu! Best wishes,
5/5
TrustpilotVery professional and friendly service
Very professional and friendly service. All questions answered and very knowledgeable
1/5
GoogleNot very helpful at all told house had gone then needed cleaning g up then first tenant was reviewing then finally got to see it totally disgusting house was a mess and why 4 different story's from there staff
Hello, Dawn. We cannot find your name in our system and are unsure what this is regarding. Could you please send some more details to rosie.dowd@michaelpoole.co.uk.
5/5
GoogleExcellent service from a great team!
5/5
TrustpilotThe team were very professional at all…
The team were very professional at all times and kept me updated through the whole process. A mention for my case handler Helen who was excellent and solved more than one problem not of her own making. Thank you.
4/5
GooglePrompt reply. Very nice and help. Patient to hear me and give valid and useful suggestion.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Michael Poole, Redcar won Trusted Agent; Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold.
