Rooted Redbridge reviews

★★★★★ 5/5

Google

By far the best agency I’ve had the pleasure of being in contact with in my experience of someone who has been a home renter in London for the past 7 years! From the moment that the viewing was booked in until the tenancy agreement was finalised, Dean from the Lettings Team was nothing but polite, kind and responsive, and went out of his way to keep us updated on the referencing checks to ensure the process went as smoothly as possible. Even after the move-in, my partner and I felt able to reach out for support and to directly raise minor repairs issues, which were addressed promptly. A big thank you to the team at Rooted Homes for helping my partner and I settle into our dream flat, keep up the amazing work!

Sofia · 12 November 2025

★★★★★ 5/5

Google

We recently closed on our first property in just three months, and the team was incredible from start to finish. They were proactive in driving urgency, highly responsive, and genuinely communicative. Buying a home can be a really stressful experience, but they made the whole process feel so much easier and kept us informed every step of the way. They completely changed our perception of estate agents, proving that not all of them deserve the bad reputation you sometimes hear about. We honestly couldn’t have done it without them!

Erleta · 12 November 2025

★★★★★ 5/5

Google

As a landlord, finding a reliable and proactive estate agency to manage my property has proved challenging in the past, but now I couldn’t be happier with the service received from Rooted. The team is professional, proactive, and genuinely takes pride in what they do. They quickly found reliable tenants for my property, kept me fully informed at every stage, and made the entire process smooth and stress-free, something I hadn’t experienced with previous agencies. Their attention to detail, prompt communication, and hands-on approach to property management has given me complete peace of mind and feels like they genuinely care about both landlords and tenants. I wouldn’t hesitate to recommend Rooted to any landlord looking for a hassle-free, professional letting experience. Thank you to the entire team!

Ross · 12 November 2025

★★★★★ 5/5

Google

Such a great experience with Rooted! The team were really friendly, professional and really cared about finding the right place for me. Everything was smooth and stress-free, couldn’t recommend them enough!

Aneesa · 26 October 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Outstanding Service, A True Partner for Professional Landlords As a landlord with a substantial and diverse portfolio, I’ve worked with many estate agents over the years, but few come close to the professionalism, integrity, and results delivered by Rooted From day one, they demonstrated a genuine understanding of what matters most to an experienced landlord: efficiency, clear communication, high-quality tenants, and minimal void periods. Their market knowledge is exceptional, their valuation advice is always accurate, and their tenant-vetting process is thorough and reliable. What really sets them apart is their proactive approach, they don’t just list properties and wait for interest; they actively manage every stage of the process. Whether it’s handling complex lease negotiations, resolving issues before they escalate, or going above and beyond to meet deadlines, they operate with the same level of care and urgency as if they owned the property themselves. They’ve consistently delivered above-asking rents, secured long-term tenancies, and provided a level of communication and professionalism that makes them feel more like a partner than an agent. In an industry where many promise and few deliver, Rooted genuinely stands out. I would not hesitate to recommend them to any serious landlord or investor looking for an agent who truly understands the business and values long-term relationships over quick wins.

Alex · 12 October 2025

★★★★★ 5/5

Google

Couldn’t be happier with all the help in moving in to my new home from dean at rooted , he made the whole process easy , fast and smooth , without no doubt this estate agency is a cut above the rest , I’ve every faith there grow beyond belief , to whom ever may read this , know that you can have every confidence within this team to provide you with the best of help when relocating to a new home .

Stephanie · 12 October 2025

★★★★★ 1/5

Google

*Update - I did want to share this privately and constructively with the agent but they've blocked me on whatsapp bizarrely. Since relisting with another agent i've had 8 viewings booked in 48 hours, whereas I had 1 in 6 weeks with Rooted* Before I start, I want to caveat that this is not a reflection on the wider property market, which is clearly challenging at the moment. This review is purely about my experience with Rooted. I originally approached Rooted about letting my property, but they persuaded me to give them a month to try to sell it instead. I agreed. Throughout the entire six weeks of working with them, I never once met or spoke with anyone from Rooted in person or even on the phone. All communication, including negotiations and legal matters, was handled exclusively through WhatsApp messages. At no point did they proactively call me or arrange to meet. The only time they ever came to the property was in June 2024 and I as sole homeowner wasn’t there. I found myself chasing them for updates, asking about sales strategy, and pushing for changes. As a small organisation, they seemed unable to stay on top of enquiries. On one occasion, a potential buyer’s interest was not followed up quickly enough, and by the time Rooted responded, the buyers had already secured another property. This all happened between a Friday and a Tuesday when rooted told me they were away from London, it made no sense. In three weeks, they managed to arrange just one viewing. When I gave notice to terminate the agreement, I was told I hadn’t given them enough time, despite them being the ones who had asked me to commit to a month. With several days left on my notice period, I suggested ending the contract earlier, and they immediately accepted, which reinforced my impression that they had lost interest in the sale and also completely contradicted their email saying that I hadn't given them enough time... very confusing. Overall, I found the customer service poor. It felt as though once the property hadn’t sold within the first week, they disengaged. The fact that I never received a single phone call from them over six weeks sums up my experience.

Bobby · 12 October 2025

★★★★★ 5/5

Google

After using Max to sell a property in the past, which he gained over market value, I used him and the Rooted team again as I needed a quick sale of my property in Leyton. Once again, the team were able to get me what I was looking for in a tough market, the process was seamless and more personable than the experiences I’ve had with some of the larger agencies. I wouldn’t hesitate to use them again in the future and recommend anyone else in East London to do the same.

Jack · 12 October 2025

★★★★★ 5/5

Google

Scott and the team at Rooted have made our first house purchase incredibly easy - far more so than we expected. We would absolutely recommend and plan on using them if we ever sell our own property.

Miranda · 3 August 2025

★★★★★ 5/5

Google

Bought and sold through Rooted and the team were excellent throughout. Switched over after being disappointed by other estate agents and only wished I'd done it sooner. The guys are easy to deal with, no nonsense, and clearly know what they're doing. Highly recommend.

Michael · 12 July 2026

★★★★★ 5/5

Google

We purchased a property with Rooted Homes, they made the process very simple and kept us well informed. Scott and Max were professional and friendly during the entire process.

Andrew · 12 October 2025

★★★★★ 5/5

Google

Max was super helpful during the entire process of me beginning my tenancy! This has been an incredibly smooth and clear experience and I’m very grateful

Ace · 26 October 2025

★★★★★ 5/5

Google

As an Agency I have nothing but positive things to say about Rooted, amazing staff and quick response times. The agents really prioritise tenants in finding exactly the property they require. In our case, Max and Scott have been huge helps during this process, answering every query we have had with prompt responses and genuinely looking out for what we prioritised during our property search. Could not recommend this team more!

Mehmet · 12 October 2025

★★★★★ 5/5

Google

I recently moved my portfolio of properties over to Rooted to manage and they have been out of this world compared to the previous managing company I used. I don’t have to think about anything as Max, Scott & Dean have everything in hand. I can trust them to got on with it. I also currently have one of my Hackney flats on the market with Rooted and it sold stc in less than a week.

Oliver · 18 August 2025

★★★★★ 5/5

Google

Scott and Rooted were brilliant from start to finish. Professional, proactive and very supportive. Never a hard sell, always felt they were trying to facilitate a good move for all parties. Highly recommend.

Steve · 12 July 2026

★★★★★ 5/5

Google

I am not sure what opinion I had on estate agents prior working with Rooted, but safe to say it was fairly neutral, if skewing a little negative. Happy to report that I have come out the other side of the home buying journey with a positively transformed view, though I will caveat this with the fact that I think Max & Scott are doing something really unique here, and making the home buying process human rather than transactional. You hear a lot of nasty stories of estate agents not being "on your side”, whether that's pushy, uncommunicative, or otherwise without your interests or concerns as a buyer in mind. I’d say Rooted are turning these stereotypes on their head. Max couldn’t have felt more like an ally in the process. His communication was more than efficient. I had the additional stressor of the stamp duty changes looming, and felt he very much made my own urgency his. I could go on but will wrap it up here - Rooted are doing great things, and I wish them every success!

Isidora · 10 April 2025

★★★★★ 5/5

Google

Rooted were great to work with selling two flats for me. Max and Scott were always friendly and professional and persevered with two tricky sales, pushing progress where managing agents and solicitors often appeared to have no urgency. I would thoroughly recommend.

Michelle · 9 November 2024

★★★★★ 5/5

Google

A big thanks to Rooted for helping me buy my first home. I tried to buy a property previously through another estate agent and it was a really stressful process and the deal eventfully fell through. With rooted it was completely different and Max and Scott kept me up to date through and I couldn’t recommend them enough!

Nicholas · 24 December 2023

★★★★★ 5/5

Google

We can’t recommend Rooted highly enough! Dean, our main contact, was exceptional - professional, knowledgeable, and always responsive. Max also guided us through the early days with care. Their dedication and guidance made a challenging process feel manageable, truly outstanding service!

Dani · 2 April 2026

★★★★★ 5/5

Google

Scott and Dean absolutely smashed it, the process was smooth and they kept up great and quick communication. So happy with my new home, thanks guys!

Bernhard · 12 July 2026

★★★★★ 5/5

Google

As a landlord I have used multiple estate agencies to let my properties in Hackeny. It has been so refreshing to use a current fresh estate agency like Roooted. Using Rooted has been a breeze! Max kept me up to date and in the loop, they found lovely reliable tenants and achieved the rent I requested.

Yasmin · 24 December 2023

★★★★★ 5/5

Google

Sold my property quick and at the right price. Thank you.

Pankaj · 28 September 2026

★★★★★ 5/5

Google

We’ve sold two properties with Max and Scott and couldn’t be happier with the level of expertise, guidance, communication, everything really. It was not an easy journey 😅 but every time Max and Scott would have a solution and it all turned out in the best possible way for us. Thank you guys! ❤️ …

Nastya · 12 October 2025

★★★★★ 5/5

Google

Very pleased with the service with Rooted. We dealt mostly with Scott but also met the others, who were all lovely and attentive. When we were showed the house, we felt we wanted to put in an offer and were able to do so very quickly - this was great and gave us a huge sense of peace of mind that we were doing everything we could. Also loved the final touches, the guys at Rooted gave us a plant and card when I picked up the keys. Wonderful! Also lovely little office and decor.

S · 12 December 2025