Trusted Agent profile · Redbridge
★★★★★
2,012 reviews across 2 platforms
52 High Street Wanstead, London, E11 2RJ, Redbridge, E11 2RJ
Part of Douglas Allen, see every office.
Douglas Allen's office in Redbridge, at 52 High Street Wanstead, is rated 4.7 out of 5 across 2,012 reviews on two platforms, including 252 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Douglas Allen Wanstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Redbridge.
Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing service
Sold my property in no time & surpassed my expectations. Thanks Ray, Nathan & Janine!
Dear Mr Patel,Thank you very much for your kind words regarding our Wanstead office following the successful sale of your property,I appreciate you taking the time to post this review and your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotWill Nash
Will Nash has been enormously helpful and responsive in helping me secure mortgages. Highly recommended!
Dear Mr Simper,Thank you very much for your kind words regarding our Mortgage Advisor Will Nash and I am glad he was able to help you secure the best mortgage as he has for so many of our customers.Regards,Jon Holden - Managing Director, Douglas Allen
4/5
TrustpilotPatient and Helpful
Although new, Hassan has been helpful, professional and optimistic - keep up the good work.
Dear Anonymous,Thank you for your comments regarding the work that Hassan at the East Ham branch has done.Helping our clients is one of our core values and i am pleased to hear that it is alive within the branches.Thanks againRob wadeAssociate Operations director
5/5
TrustpilotI had the pleasure of dealing with…
I had the pleasure of dealing with Khalleesha although we decided to go with the first property that we saw via a private sale. she was very attentive and out of all the agencies that we were in touch with she was the only sales person who kept in contact with us. And being in the Financial Services industry myself she is a very strong asset for your business.sadly we couldn't place our business with Khalleesha marks out of a 100 = 150 Malcolm Nathan
5/5
TrustpilotGood service before and after sale
Sold our house after another estate agent had failed to do so. After we accepted the offer, Natasha the sales progressor was really helpful, always returned our calls, and was able to get through to the conveyancers which I was seldom able to (I wouldn't recommend their conveyancing partners, choose a good local solicitor instead!).
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotI went into Douglas Allen in Chadwell…
I went into Douglas Allen in Chadwell Heath because I wanted help finding a house and understanding the processes. I spoke with Budrul and he was very friendly and professional from the get go. He explained everything in detail and made me speak to an financial advisor to go over my costs. Will definitely recommend this estate agent.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotCompliment So far
We are in the process of selling our property and I wanted to compliment tow members on the team at Eastham. Maureen and Wassim have been extremely helpful, supportive and reassuring in such a big time in our lives. I found Wassim personable, profession and honest. I have found Maureen Sensitive, professional and supportive. I feel at ease with EastHam Dougals Allen
Hi Nicolle,Thank you for your comments regarding Maureen and Waseen in the East Ham office, I am pleased that they are both acting in a professional and personal manor. I hope the sales goes through smoothly.Thanks againRob wadeAssociate Operations Director
5/5
TrustpilotI really appreciate the suppprt from…
I really appreciate the suppprt from Douglas Allen as an organisation. I was particularly pleased with the first class customer service from Aseena. There were no delays. I would highly recommend!
5/5
TrustpilotFriendly, helpful and efficient team
Friendly, helpful and efficient team. I spoke with Deniz about being referred to their mortgage advisor. Appointment set up within the same day.Owen Massarella, found very competitive mortgage deals and submitted these on a Saturday to secure the deal. Thank you.Excellent service.
Hello Hanife,Thank you so much for leaving us a review, we're delighted to hear that you are so happy with the support you have received from our team.Best of luck on your property journey!Douglas Allen
5/5
TrustpilotCame into Woodford a few years after…
Came into Woodford a few years after buying my home to refinance. Steve remembered me and even though he was busy he took time to help me with some questions. Great advice and so nice to think I am still valued years later. If I ever sell then there is only one choice for me and that's Douglas Allen
Dear Michelle,Thank you very much for your 5 Star review, once a customer with DA always a customer with DA!Steve would have been delighted to have helped you.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotParis and Monet - Lettings
Paris stepped in after a member of staff quickly left employment - after a week of our calls and emails going unanswered Paris became our point of contact and between her Monet they rebuilt our confidence and the rest of the process was stress free. First time ever I can see we have felt genuinely cared for as customers. Thank you!!
Dear Sam, I am sorry to hear that you had calls and Emails not replied to with the speed we would like after the change of staff, although I am pleased to hear that Paris and Monet have re built the trust and the customer service levels we would expect. We look forward to working with you and ensuring that the level of service continues throughout the Letting period. I appreciate your feedback and apologise about the initial issuesKind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotVery happy with the service Maria and…
Very happy with the service Maria and Ben from the Walthamstow office have provided. They’ve been helping me with a recent purchase of a property and have quickly dealt with any enquiries I’ve had. They have been very efficient in keeping me up to date with any progress and have been very enjoyable to work with so far.
Dear Lindsey,Thank you for your kind comments and 5 star review of the help you have received when buying your home through our Walthamstow office. Maria runs a very professional team and will be delighted they were able to assist you.On behalf of everyone I wish you much happiness in your new home.Kind regards,Jon Holden- Managing Director, Douglas Allen
5/5
TrustpilotGreat service from the Chingford team
The whole team at Douglas Allen chingford have been extremely helpful making the entire buying process a lot less stressful than I had imagined. They have been extremely attentive Everyone has been happy to answer my many questions . We are currently in the process of buying our new home and couldn't be happier with the service we are receiving.
Dear Mrs K,Thank you for posting your 5 star review regarding the Chingford team. Our aim is to help our customers achieve their dream move and it seems that the team are helping you do this.I hope the sale completes soon and you will be happy in your new home.Thanks againRob wadeAssociate Operations Director
5/5
GoogleI was dreading this move but Steve was so helpful and kept me up to date regularly, I was surprised it was so easy. Thanks Steve.
5/5
TrustpilotAs Executor for a dear friend
As Executor for a dear friend, I have had the responsibility for the sale of his house. From the time it was first marketed, I have been very impressed with the staff involved. The sale did take some time through no fault of Douglas Allen & the help support & updates provided have been tremendously appreciated. Particular mention must be made of Rosalie Kurton who has always been available, even after hours, extraordinarily knowledgeable & helpful. Chelsea Baldwin played her part, & more recently Riana has proved most friendly & gone out of her way to find answers for me. All these under the expert guidance of Maureen Grey of course.
5/5
Trustpilotmortgage and finding a good house could…
mortgage and finding a good house could be stressful experience and with a great agent, Anita Kaur made it easier and overwhelming experience. very friendly and polite.
5/5
TrustpilotI was dreading this move but Steve was…
I was dreading this move but Steve was so helpful and kept me up to date regularly, I was surprised it was so easy. Thanks Steve.
5/5
TrustpilotEast Ham branch
East Ham branchAs first time buyers we signed up with many agents, but Hasan and Maureen at Douglas Allen were by far the most helpful, always calling us and making a real effort to find us the right house. Which they eventually did. If you're looking to buy in East Ham, register at Douglas Allen before you go anywhere else.
Hi Mike ,thank you for your comments regarding Maureen and Hasan in my East Ham office. We push our staff to be pro active in helping our customers find their dream home and it seems to have paid of.I hope you will be happy in your new homethanks againRob wadeAssociate Operations Director
5/5
TrustpilotRay phipps done a great job
Through juggling which estate agent to choose, I was recommended by a friend to go for douglas allen wanstead. Being told that they are fast, friendly and thorough. I was able to make the decision with no hesitation, their staff made my mind feel at ease. They strived very hard to get the best price possible for my property .
Dear Ms Bailey,Thank you so much for your 5 star review of our Wanstead office in terms for selling your home so successfully. Customers really do have a lot of choice when it comes from choosing an agent to sell through however we would back our service and results higher than anyone as I am delighted has proved beneficial for you.Thank you very much for putting your faith in us and I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotVery helpful customer service
Very helpful customer service. Thanks to Shana.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotAttentive and personal
Very good customer service from the lead agent - Lucy (Chadwell heath). She was persuasive, knowledgeable and honest about the sale. She always made herself available and provided insightful advice.
Hi Sanjan,Thank you for leaving a review! It's great to hear how satisfied you are with the service you've received from our agent, Lucy, and how she's always been readily available to assist you throughout your process.Best wishes,Douglas Allen.
1/5
TrustpilotDouglas Allen the worst estate agents in East Ham- avoid at all cost
The worst estate agents in East Ham. Don’t return your calls. Information given to you is false. The staff are only interested in their commission and keep telling their vendors this. Totally unprofessional. Avoid at all cost The fees they charged are too much and you don’t get the service you expect
Dear JacquiThank you for leaving your review and we are disappointed that you feel this way.We pride ourselves on providing the best levels of customer care and always aim to impart information in a clear and transparent manner especially in respect of our fees. We aim to maintain regular and professional communication and we regret if this was not your experience.As we have been unable to identify you on our records from the information that you have supplied, we would kindly request that you contact our Customer Relations department on 01702 504802 or customer.relations@arunestates.co.uk so that we can discuss your comments in more detail. Kind regardsDouglas Allen
5/5
TrustpilotDale (from brentwood office.)
Dale (from brentwood office.)I am very happy with the way I was looked after by dale. He was polite and patient. Every question I asked was answered in a way that made it less stressful buying a property. I was able to call up anytime I needed advice about the process of buying my new home.Thank youGillian
Dear Gillian,Thank you for taking the time to write your 5 star review regarding Dale in the Brentwood office. It was great to see that he has helped you and made the whole thing less stressful for you. I hope you will be happy in your new home.Rob wadeAssociate Operations Director
5/5
TrustpilotExcellent service
Outstanding service. Joanna Martin was brilliant. Always respond within a day and keep chasing the reference check company (which is a nightmare).10/10 for Doulas Allen 0/10 for referencing company
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Tell us what you need and we'll put you in touch. Douglas Allen Wanstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Redbridge.
