Trusted Agent profile · Redbridge
★★★★★
2,012 reviews across 2 platforms
52 High Street Wanstead, London, E11 2RJ, Redbridge, E11 2RJ
Part of Douglas Allen, see every office.
Douglas Allen's office in Redbridge, at 52 High Street Wanstead, is rated 4.7 out of 5 across 2,012 reviews on two platforms, including 252 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Douglas Allen Wanstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Redbridge.
Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service every step of the way
Great service every step of the way, no matter how big or small the query Maria, Ben and the team in the Wathamstow branch have been great!
Dear Anton,Thank you for your 5 star review regarding Maria and Ben in the Walthamstow office.Rob wadeAssociate Operations Director
1/5
TrustpilotIf i could give 0 stars I would
If i could give 0 stars I would. Terrible estate agents. Manager (gregg) is rude and unprofessional. Everything I asked was agreed then he done what he wanted to do. Stay away. You will thank me later. Douglas Allen are the kinda company that give estate agents a bad name. Use bear, honest and professional
5/5
TrustpilotFeedback on Phebi
Phebi has been great since registering with Douglas Allen, really been a pleasure dealing with her and great communication & support. Sending across info on new properties and arranging viewings as well, fantastic customer service. Thank you.
5/5
TrustpilotSouth Chingford branch
We found the staff at the south Chingford office to be extremely helpful during the sale of my friend's house. My friend was going into a care home and at all times the staff were caring in their attitude toward her and we felt they could not have done any more in getting a sale for the house. I can't recommend them highly enough. TA big thank you to them all.
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
5/5
TrustpilotDouglas Allen in chingford were…
Douglas Allen in chingford were professional, friendly and gave us so much help and support..Thank you James, Jess and staff of Douglas Allen Chingford.....Highly rated REGARDSKaren,
Hi Karen,Thank you for taking the time to post your 5 star review of the Chingford office, especially James and Jess.I am pleased to see that you rate them so highly.Best of luck in your new home.Rob WadeAssociate Operations Director
2/5
Trustpilotwickford estate agents
where do i start the online portal doesn't work so was unable to look at viewings feedback etc , even told them it does not work 8 yes eight times . constantly wanted us to drop the price of our property after being with them for a few weeks. These guys couldn't sell a house if they tried all they are interested in is there cut(money) which is exorbitant compared to other agents around.
Dear AdamThank you for sharing your experience with us and we are sorry if some aspects of our service did not met your expectations.We understand that the Wickford branch have been assisting you with the issues that you have experienced when trying to log in to your online account. You were given some advice regarding your email address from our I.T. department and we were not aware that you were still experiencing difficulties. Please rest assured that this is being looked into further and someone from the Wickford branch will be in touch with you shortly.We always endeavour to obtain price related feedback following a viewing so that we can better understand if potential buyers feel that a property is being marketed at a fair price. We understand that it can sometimes be frustrating when a price reduction is recommended however we only ever provide advice that we feel is in our customers’ best interests and it is ultimately your decision to make. We hope that the above will reassure you that we are genuinely trying to assist you however should you like to discuss your experience in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802. Thank you.Kind regardsDouglas Allen
5/5
GoogleI just want to say what a fav job Ann Marie did on selling my house she was so helpful and very friendly xx
Thank you for your lovely review, Maxine! We're thrilled to hear that Ann Marie was so helpful and friendly in selling your house. It's wonderful to know she made the process a positive experience for you. Best wishes, Douglas Allen
5/5
TrustpilotBig thanks to Tom fitch and Chelsea for…
Big thanks to Tom fitch and Chelsea for their huge help towards me buying my first home
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotExcellent customer service
I had a great experience with this company. So helpful and I was always well informed of the whole process . I dealt with a lady called Chelsey Baldwin who really did make it very easy , extremely competent and knows her stuff
Hi Jamie,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Chelsey, has been and how easy she has made the process for you.Best wishes,Douglas Allen.
5/5
TrustpilotExcellent service all round
I have a rental flat which Douglas Allen have let for me. I met Paris at the flat and she understood the situation i was in immediately. She offered excellent advice. The flat was let within a week, checks done, deposit received. Paris's follow up work was very thorough and the local DA office were very helpful. The back office team have been quick to respond and sort out issue. Would highly recommend Douglas Allen.
Dear Pat,Thank you for taking the time to add your comments on Paris and Douglas Allen Lettings, I am pleased to see that not only was the service levels promised delivered, the proactive way that our Lettings team market the property and also ensure that you are fully updated was delivered. Having our Customer and Property Care team means we have the right people focused and helping all the way from putting your property up to let and then through our management. We look forward to working with you throughout the tenancy.Kind regardsPaul IngletonAssociate Operation Director
5/5
GoogleThis is my 2nd property sale through Douglas Allen. Rumel assisted with the 1st sale and was responsible for the 2nd commission from start to finish. Rumel provided a prompt service for me and always returned follow up calls when he said he would. I felt Rumel provided me with a very personal service and would recommend Douglas Allen, and specifically Rumel, to anyone local to Barkingside or Woodford.
5/5
TrustpilotAbbie Wilson
Abbie Wilson made the move very simple, coordinated everything well to facilitate a swift move. Definitely recommend her to a colleague. Good job keep it up
Dear Deep,I am so pleased that Abbie in our lettings department has made the move very simple, by ensuring we keep in regular contact and explain everything as soon as possible makes this happen.Like you say Good Job and keep it up, I know that Abbie certainly will for all her current and future clients.All the best in your home and remember we are there to help if needed.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotExcellent service from Wanstead branch
Excellent service from Wanstead branch. Good level of communication throughout the process, and helpful advice. Special thanks to Matthew Hook and Janice for their help.
Dear Emily,Thank you for posting your 5 Star review of our Wanstead office, both Matt and Janine will be chuffed with your recognition but even more so that they were able to help you through what can be a difficult process.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotExcellent service
I recently bought a house through the Walthamstow branch of Douglas Allen. I found them very helpful. The process itself was very lengthy - not due to Douglas Allen, just due to various complications - but the team were very supportive. I dealt personally with Rob Stiff and with Andrew Bilby, who handled the sales progression, and with Faisal Hussain, who works for Mortgage Matters Direct. I found all of them very professional and helpful.
Dear Richard, Thank you for your positive comments regarding my Walthamstow branch, Rob, Andrew and Faisal all work tirelessly to help people achieve their dream moves.The legal process can throw up some issues but Andrew has years of experience behind him and helps to resolve many problems. Faisal deals with many of our clients and also saves people a lot of money with his access to so many lenders. As you know Rob is very hands on are truly cares about his clients.I hope your happy in your new homeRob WadeAssociate Operations Director
5/5
TrustpilotDouglas Allen, Chadwell Heath Branch
I was very lucky four weeks ago when I meet Michelle at Chadwell Heath Branch, I'm a first time buyer and I doen't know the rules how to buy a house in UK, she was so kind with me, was enough 15 minutes to explain me everything, now we found a very good deal and we hope we will moove to our home soon...I recommend the services of this branch...
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotExcellent service and guidance throughout, highly recomended
The team at the Wanstead branch did an excellent job in the sale of my property. The initial marketing was incredibly slick, showing my property in a great light and drawing plenty of people in for my open day. This resulted in a number of offers meaning there was no need for any future open days or viewings. Once an offer was accepted Janine Briggs help and guidance to the completion point was much appreciated.
Dear Mr Sherwood,Thank you for your kind words.We agree that the way a property is initially marketed is so important in attracting the widest number of buyers to secure our owners the highest possible price, this is why we take such care over our professional photography, floor plans and carefully organised Open Houses.Our Wanstead office are masters of this and Nathan and his team including our Sales Progressor Janine Briggs, will be delighted that their help has resulted in a successful sale on your behalf.We never underestimate how much choice there is when choosing an estate agent so thank you for putting your faith in Douglas Allen, I am glad it has been rewarded in this way.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotGood Team !
So far no complaints, Ray and his team have been on the ball, looking forward to a happy ending very soon with the sale of our houses.
Dear Mr Smith,Thank you very much for taking the trouble to post your review concerning Ray at our Wanstead office. It's always useful to get feedback and I am pleased we have been able to provide you with a 5 star service. I wish you every success with the sale of your home.Regards,Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotFirst Experience - Everyone's a Winner- Outstanding Service
I recently needed a quick sale on my property as me and my husband had split up, i went to Douglas Allen on a recommendation of a friend. It was by far the best recommendation , Douglas Allen were flawless with their service and the property was sold in record time. I would recommend Douglas Allen to EVERYONE i know. I cant thank the staff enough for making it such a smooth and pleasurable experience.
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
1/5
TrustpilotTwo appointments booked and confirmed
Two appointments booked and confirmed, two no shows. Previously dealt with their head office (ARUN), using branch direct a completely different experience. Very disappointing.
We are sorry to read your review however, we cannot find any record of you having recent contact with Douglas Allen. This can sometimes be due to the record being in another name, such as a partner or spouse. Please contact customer.support@arunestates.co.uk to provide more information so that we can investigate your experience. Thank you.
5/5
TrustpilotRenting
I am renting a property for my Mother with Douglas Allen and the whole process has been seamless and very professional. I would highly recommend.
Hi Tina, Thank you for your lovely review! We're delighted to hear that renting a property for your Mother with us has been seamless and professional. Your recommendation means a lot to us. Best wishes, Douglas Allen
5/5
TrustpilotVery happy with all the help and advice…
Very happy with all the help and advice I received from Khaleesha Said-Love-day at your South Woodford office. Khaleesha was very knowledgeable about the area. Her approach was both friendly and professional. This has greatly influenced my decision to focus on the area. Thank you!
5/5
TrustpilotFeedback on the service supplied by Douglas Allen at Wanstead
The service supplied by the Wanstead staff was excellent. They all acted very professionally, answered the phone promptly, always returned calls if they were unavailable to speak and explained the whole selling procedure very clearly. In particular, Ray Phipps who was our allocated estate agent. He explained the whole process, did all the viewings, managed to sell our property for a very good price and was always available to speak to us, when needed.
Dear Ms Donnelly,Thank you so much for your 5 Star rating of our Wanstead whilst recently selling your home through this office, we realise there are many agents to choose from and so getting your choice right can be uncertain however just reading all our reviews on Trust Pilot should give anyone confidence in that we do business in a caring, professional and successful way as it sounds as if you experienced yourself.Ray will be delighted in particular not only in your comments referring to him but also in being instrumental in achieving a very good price on your behalf, something we pride ourselves on.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotBarkingside
“Having walked into the busy branch a lady approached me and offered her assistance. I was really thankful that she did because she managed to book me a mortgage appointment, which then secured me a fantastic mortgage. I only later found out that the lady that helped me was a branch secretary called Allison. Everyone in the office was really friendly and overall a much better service than any other on the high street
Dear Mr Goldsmith,Thank you for your kind words regarding the service you received from our Barkingside office and in particular Alison. I am delighted that it led to you getting a fantastic mortgage and that we were able to help you move home.May I wish you many years of happiness there.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotChelsey Baldwin has been so supportive…
Chelsey Baldwin has been so supportive during the whole process, she has been attentive and available for us whenever we needed her. Highly recommend.
Dear Ms Lawrence,Thank you very much for your feedback and 5 Star review of our Sales Progressor Chelsey. Many companies don't employ Sales Progressors and I am sure you would have seen first-hand how imperative they are in overseeing the complexities of a property transaction - especially an exceptional one like Chelsey.I wish you much happiness in your new home.Kind Regards,Jon Holden - Managing Director
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Tell us what you need and we'll put you in touch. Douglas Allen Wanstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Redbridge.
