Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
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5/5
GoogleWe have received a great service from Douglas Allen, providing us with great homes too view and meeting our requirements as best as possible. They emphasise listening to feedback and using that effectively meet our needs. Thank you, all.
Pedro Β· 5 December 2024
Agent replied Β· 26 December 2024
Afternoon Pedro,
Thank you for your review. We're delighted to hear that you had a great experience with us and that we were able to meet your requirements effectively. Listening to feedback and ensuring we find the right home for you is always our priority.
Best regards,
Douglas Allen
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5/5
TrustpilotVery Professional and Friendly
Douglas Allen was very professional and the staff was very helpful and interactive throughout the purchase of my property. Many thanks to Maria T - Walthamstow branch (sales negotiator) and Andy - East Ham branch (sales progressor) and Faisal - Mortgage Matters Direct!!
Anish Β· 1 August 2017
Agent replied Β· 22 October 2024
Dear Anish,Thank you for taking the time to post this review regarding the branches working together in helping you with your move. Having a network of branches is key in the current market to help our sellers find a dream home.Thanks againRob WadeAssociate Operations Director
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5/5
TrustpilotThank you :)
I found Linda to be very helpful in the process of buying my flat. Linda was always on hand to talk to and would always keep me updated. Thank you for all of your help.Talisha
Talisha Β· 4 February 2021
Agent replied Β· 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
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5/5
TrustpilotExcellent customer service!
Shana Jagger has been a pleasure to deal with and weβve had a great experience through her looking for a property. Schema been friendly, polite and flexible and weβre happy to have come across her at Douglas Allen.
Celine Β· 4 March 2020
Agent replied Β· 22 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
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5/5
TrustpilotSuper trooper!
Rachel was extremely helpful & very patient, polite & professional. Rachel speedily responded to all my emails & requests & gave me all the information I required. Rachel explained everything that I needed to know so well & thorough. Highly appreciate such first class service. Rachel is a credit to the company.
Maria Β· 1 March 2023
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5/5
TrustpilotHasan Anwar in East Ham is a gentle manβ¦
Hasan Anwar in East Ham is a gentle man who looked after me purchase a property from viewing till completion. I just hope all staff works like Hassan Anwar. Thanks mate I whole family are grateful to you.
Kamal Β· 1 February 2020
Agent replied Β· 22 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
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5/5
TrustpilotSale of my house in South Woodford
I had a great experience from start to finish selling my house (and buying my next house) through Douglas Allen, Wanstead. Maria was my point of contact throughout. She was really friendly and knowledgeable and provided excellent service. Ray was great throughout too.
Sue Β· 5 October 2015
Agent replied Β· 22 October 2024
Dear Ms Day,I really appreciate your feedback on the experience you had buying and selling your homes through our Wanstead office. Both Maria and Ray are a credit to our company and will feel great that their efforts have been rewarded through your kind comments.Thank you very much for choosing Douglas Allen and I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
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5/5
Trustpilotfriendly and effective service
I have nothing but postive things to say about the service we have received from the Walthamstow branch of Douglas Allen. Since booking the first viewing of the house we are buying, through to almost completing on the sale, we have had a friendly and very responsive service. Maria handled the offer and negotiation process quickly and effectively and made the communciations with the seller very easy and smooth. Ben has handled our later viewings fo the house with great patience - nothing was too much trouble for him, and also offered very helpful advice about surveys, etc. And Nina who answers the phone always seems to know who I am! So all round, as buyers, we are very happy with the team.
Irene Β· 13 August 2021
Agent replied Β· 22 October 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
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5/5
TrustpilotVery happy with the service I receivedβ¦
Very happy with the service I received from Douglas Allen. Khaleesha was amazing and thanks to Steve and Keith as well. Top job and if Iβd stayed with the other agent I would probably still be hoping for a miracle.
Alan Β· 13 February 2019
Agent replied Β· 22 October 2024
Dear Mr Adams,Thank you very much for your 5 Star review of the service you received from our Woodford Green office with regards to selling your home. As you bear testament to, not all agents provide the help and service we do and certainly don't have exceptional staff such as Steve, Khaleesha and Keith who you kindly mention.On behalf of the whole team here, thank you very much for your custom.Kind regards,Jon Holden - Managing Director
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5/5
TrustpilotGreat people!
Joe was great, as were the other staff we spoke to when buying our house. Really professional and helpful the whole way, even wrote is a card when we moved in! When we do come to sell, weβll definitely use them.
Alex Β· 22 March 2018
Agent replied Β· 22 October 2024
Dear Mr Day,Thank you very much for your 5 Star Review and kind words regarding Joe at our Chigwell office. He will be delighted with your recognition but more so that he was able to help you find your new home.On behalf of Joe and the whole Chigwell team I wish you many years of happiness there.Regards,Jon Holden - Managing Director
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5/5
TrustpilotVery helpful team!
Special thanks to Chloe Costa and Abbie Wilson for all their help with marketing/renting out my property. They were so helpful and always happy to answer any questions/queries I had. I would definitely recommend using their services to others. Thanks again!
Maxine Β· 14 March 2018
Agent replied Β· 22 October 2024
Dear Ms Newton,Thank you very much for your 5 Star endorsement of our Basildon Lettings Dept. and in particular Chloe and Abbie. Choosing which agent to use can be a daunting prospect which is why we go all out to deliver on the promises we make and to help at every step of the way. Many thanks for your custom.Regards,Jon Holden - Managing Director
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5/5
TrustpilotThank you Abbie Wilson
Thank you Abbie Wilson we have a lovely 3 bed home nowπ Abbie was always there to help,none of our questions were a problem to answer which put our minds at ease.Thank you again Douglas Allen ππ»Jessica Brigden & Liam Shorter
Jessica Β· 14 March 2018
Agent replied Β· 22 October 2024
Dear Ms Brigden,Sincere thanks for posting your 5 Star Review of our Basildon Lettings Dept. and in particular Abbie there. She will be delighted she was so instrumental in finding you your new home and the help she gave you along the way.On behalf of the whole team I wish you much happiness there.Kind regards,Jon Holden - Managing Director
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5/5
GoogleKhaleesha went above and beyond to really look after us! Even though we did not end up selling our house, I am truly grateful for all her genuine help and assistance! Stephen also came to value the home, and again, was super helpful, honest and I have no hesitation in recommending them both! A++ experience
Anne Β· 23 October 2022
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5/5
GoogleJo was amazing. She was so helpful and has a wonderful smiley personality. She fully took onboard our requirements, and totally understood our position. She was prompt and followed up to arrange a viewing. At the viewing, she was extremely kind and informative about renovations and interior design. She combines practical with artistic flare. Highly recommend.
Marcus Β· 27 December 2023
Agent replied Β· 22 October 2024
Hi Marcus,
Thank you for leaving a review! It's great to hear how positive your experience with our agent, Jo, has been and how her wonderful, smiley personality has seen you through the process.
Best wishes,
Douglas Allen.
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5/5
TrustpilotExtremely helpful in many ways.
Extremely helpful in many ways.On the sale of our flat.Always willing to help with any queries.Thank you Jess, James and the rest of the lovely staff at Douglas Allen, Chingford Branch
Sophia Β· 26 August 2021
Agent replied Β· 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
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5/5
GoogleWe had a very positive experience buying our lovely new home with Ash and the team. You made it a stress free and straight forward process. Thank you very much!
Jodie Β· 23 October 2021
Agent replied Β· 22 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,
Douglas Allen
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5/5
TrustpilotHelpful all the way through the sale
Helpful all the way through the sale. Chelsey was a great sales progressor and kept us up to date all the way through the process and Alex was always at hand to pick up on anything throughout the process. would recommend.
Robert Β· 7 August 2017
Agent replied Β· 22 October 2024
Dear Robert, I am pleased to hear that Chelsey and Alex have offered the level of service throughout the sales process, both keeping you informed of what is happening but also giving you the advice and assistance needed. We always remember that moving home can be very complicated with lots of hurdles to jump, being there to ensure this is actioned is certainly our aim.I wish you all the best for the future.Kind regardsPaul Ingleton Associate Operations Director
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5/5
GoogleI needed advice on buying a property and came across the Woodford Branch of Douglas Allen. What a fantastic bunch of people. Steve, Sheryce, Ledina and Chris were all enthusiastic and a pleasure to deal with. I used their solicitors and mortgage broker and it was straight forward and easy to purchase.
Thanks guys
ALICK Β· 23 October 2022
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5/5
TrustpilotThank you!
A massive thank you to the team at Douglas Allen East Ham. Maureen and the team sold my property in record time. A special thank you to Andrew Bilby who went above and beyond to ensure the sale went through smoothly.
Shobad Β· 18 October 2016
Agent replied Β· 22 October 2024
Hi Shobad,thank you for your comments regarding my East ham branch. I sounds like you needed to sell quickly and the team rose to the challenge. Andrew takes great pride in his role to help people finalize their dream move.Thanks againRob wadeAssociate Operations Director
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5/5
GoogleFrom the moment we met Ray at DA it was clear DA were professionals in a much maligned sector. Clear, honest and impartial advice, DA listened to what we wanted as an outcome and gave us their honest advice and assistance to achieve it. Highly recommended.
Alec Β· 24 June 2024
Agent replied Β· 22 October 2024
Dear Alec,
Thanks for your feedback and recommendation. We'll pass on your best wishes to Ray.
Kind regards,
Douglas Allen
Woodford Green
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5/5
TrustpilotI recently sold my property through theβ¦
I recently sold my property through the Walthamstow branch of Douglas Allen.I had used two different estate agents previous to this with no luck but my house sold within a couple of weeks of going with Douglas Allen.I have mainly been dealing with Ameer and Maria and they have been really helpful. This is the first time I have sold a property so donβt really know the process but they have helped me through every step of the way and I have been able to go into branch (COVID safe) and they have helped me go through any paperwork I didnβt understand.Everyone in branch are really friendly and happy to deal with any queries.For anyone not sure which agents to go with when selling their property I would highly recommend these guys
Clare Β· 3 April 2021
Agent replied Β· 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
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5/5
TrustpilotNasir, East Ham branch.
We have been helped in the search for a new home by Nasir at the East Ham branch. Absolutely amazing customer service and professionalism has been core to all his conduct with us. He took the time to listen to what it was that we were looking for and thereafter arranged viewings which were suitable- this is in contrast to other estate agents. He has been patient with questions and queries we have constantly been throwing at him, always taking the time to answer without making us feel the troublesome customers we are- genuinely a lovely competent member of staff and evidence of the excellent recruitment at Douglas Allen. The team leader Maureen and the rest of the team seem lovely too. Ten out of ten :)
Mad Β· 22 March 2021
Agent replied Β· 22 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
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5/5
TrustpilotWalthamstow house sale
An excellent service from the Walthamstow branch. Selling my house was stress free and efficient. Ammer was a great help with every aspect from viewings through to exchange and completion. Would definitely recommend and use again
Debi Β· 17 January 2020
Agent replied Β· 22 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
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1/5
TrustpilotI DO NOT RECOMMEND Douglas Allen Walthamstow
We were introduced to Douglas Allen Walthamstow via the Co-Operative Probate Service and Movewithus. We instructed them to sell our property. I wish I could find something positive to say about Douglas Allen Walthamstow and the Branch Manager but there is nothing. They completely wasted our time for over three months. We gave them notice and took our business else where. We instructed another estate agent, whose fees were cheaper, and they achieved a higher sale price, so we ended up being Β£12,000 better off. I DO NOT recommend Douglas Allen Walthamstow.
C Β· 1 March 2021
Agent replied Β· 22 October 2024
Dear C MThank you for leaving a further review following your previous comments in October 2020. Naturally we are disappointed that you have been dissatisfied with the service provided and we would appreciate the opportunity of looking into and responding to your specific concerns. In order for us to do so, we would kindly ask that you provide full details of your experience to our Customer Relations department on either 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsDouglas Allen
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