Trusted Agent profile · Reading
★★★★★
1,207 reviews across 2 platforms
Blagrave House, Reading, RG1 1QB, RG1 1QB
Winkworth's office in Reading, at Blagrave House, is rated 4.1 out of 5 across 1,207 reviews on two platforms, including 362 Google reviews rated 4.6.
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Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleWinkworth Reading Team: Thank you (especially to James and Charlotte) for excellent customer service and support.
Thank you very much for this kind review. We look forward to working with you in the future. Charlotte @ Winkworth.
5/5
TrustpilotWinkworth in Reading
Winkworth in Reading, Great company, Nicola was fantastic, very helpful and always kept me up to dateRob was also on the ball all the time, fantastic team
5/5
GoogleI had a very smooth experience selling my house through Winkworth. The staff I dealt with were friendly, professional and communicated well. Highly recommend!
Hi Helen, Thank you for this lovely review. We wish you all the best in the future.
5/5
GoogleI highly recommend Winkworth for buying or selling properties in Reading. Robin helped me to find my first home and was a pleasure to deal with throughout the process, always professional, honest and hard-working. He was invaluable when communications between solicitors was slow.
Hi Julie, thank you for your kind review. We wish you all the best in your new home!
1/5
GoogleNEVER I repeat NEVER rent with that agency! The amount of times I was left without electricity, gas, etc. and no one seemed to really help were more than acceptable. I was once told by a "Property Manager" that I shouldn't complain about not having hot water but rather "make use of my kettle". I was left without heating for 3+ weeks because another "Property Manager" didn't call the contractors to come and look at the boiler. Those same contractors had accused me of lying that the boiler wasn't working. It took Winkworth 3 full weeks to finally come to theirs sense and call an actual boiler specialist. When he came he told me that my boiler needed to be fixed ASAP. It took them few calls from the Reading borough to take action for the matter. The way I was treated was absolutely unprofessional and unacceptable. Until the last day of my stay in my studio the main drain had been blocked and every time I used the washing machine it would flood the entire kitchen. Again as usual no one in the agency took the matter seriously enough to mark it as urgent and get it over with. It took them 4+ weeks of calls from me every day to finally come and fix it. Unlucky for me even after the second visit of their top tier contractors the drain was still clogged. These are just few of the horrible things that I have experienced while renting with that agency. I highly advice you do not rent with them. This is my personal experience of course but I highly doubt they will be helpful if you ever have problems and they manage the property themselves.NegativeProfessionalism
5/5
TrustpilotSuperb service
They were pleasant and professional throughout and the only agency I’ve ever dealt with who stayed engaged and connected through the whole process. Really appreciated all their service.
We're happy to see that you had a 5-Star experience. Thanks for sharing!
5/5
TrustpilotFantastic handling of sale
After just completing on a sale, I can say that Winkworth (specifically Dhruv Rupapara) were a lifeline during the process. Dhruv guided me through every step of the process with patience and excellent knowledge. I would highly recommend both him and the company.
1/5
TrustpilotThe Representative from Winkworth…
The Representative from Winkworth replied with a very short response.However, the students have yet to have the student holding deposit returned, the agent has not had the decency to indicate how long they have to wait to have the money returned as they both have to look for new accommodation when university starts soon.My student son will now have to travel from a different location to start the transferred job in Fulham, thanks to the Agent from Winkworth situated on Fulham High Street.
5/5
TrustpilotNatasha provided me with excellent…
Natasha went above and beyond. She met my brief with precision and her extensive knowledge provided me with all the information required to make my decision regarding my new home. Thank you Natasha and thank you Winkworth.
1/5
TrustpilotWinkworth Guildford - Avoid
Avoid at all cost dealing with Winkworth Guildford now changed tier name to Guildford Estate Agents.There are many irregularities with the way they carry out their business. They are the smallest estate agent in Guildford and usually under staffed, service is very poor, they have every excuse under the sun and they repeatedly let you down or try to take advantage. The owner James Quantrell talks a good show and comes across professional, do not be fooled by his persona or offer of lower fees, they will let you down.
5/5
GoogleExcellent experience with Winkworth! During the entire process of renting our house they have always been very professional, supportive and very kind! We will certainly use their services again and we certainly recommend them.PositiveProfessionalism
Hi Cristina, Thank you for this lovely review about our lettings department. We wish you all the best in your new home!
5/5
TrustpilotNishi is very helpful
Nishi is very helpful, always informing me of new houses which come available. Her service is generally world class and the rest of the team are the same.
1/5
TrustpilotI would give zero if I could
I would give zero if I could. This is following completely unprofessional behaviour by the Winkworth Reading staff. We were told we couldn’t be considered for a 6 month lease. Though this is due to be paid for entirely by our insurer or even up front.
Hello David, We're really sorry to hear about the experience here, please get in touch with us; clientrelations@winkworth.co.uk, so we can look into this for you.
1/5
TrustpilotVery rude woman who I spoke with in…
Very rude woman who I spoke with in Property management team who they look after Paddington and WestEnd. she just hanged the phone on me when I was enquiring about how to link as an Elecctrical company with them. I then called back within 30 second and a male member of the same team told me that she is busy and cant talk to someone. very disappointed with winkworth and I am sure that this is how you deal with your customers too! would have given 0 star if I could.
1/5
TrustpilotI would give less than 1 star
I would give less than 1 star if possible. Before we signed for our flat we requested a full professional clean take place in the property because of the terrible state of it. This was not organised and so some last minute cleaners had 3 hours to attempt to clean the property. On entering the property, on top of the disgusting state it was still in (toilets completely stained, mould, mildew, floors not hoovered, pans with food still in and going mouldy....) there were electrical faults (bathroom light didn’t even work so we couldn’t even use it, sadly couldn’t change it ourselves), curtains and keys missing, broken furniture and also moths. We raised all the issues with Winkworth who took a month to even start attempting to look at the issues. After promising a second clean and fixing the simple issues, we are still in a disgusting flat with minimal progress. As a forewarning to future tenants, Winkworth operate by having the previous tenants leave the flat, then wait for the new tenants to move in and raise any problems, they then have to negotiate with the old tenants and land lord about who pays for what, whilst you are living with the broken/ damaged/ filthy flat. Overall service has been unbelievably poor and I would not recommend them to anyone moving forwards.
1/5
TrustpilotAwful for renters - avoid
I am currently stuck in a fixed term contract with Winkworth, which I cannot get out of.They promised in writing to deep clean the carpet - and didn't do it - and subsequently lied about having done it.They won't fix our thermostat - because they say it had been broken for 2+ years - but the unit was there to see during the viewing - and nobody told me it was broken. So I can't time the heating to go on and off and it's costing me lots of money.A draw in the kitchen - after the 'professional clean' which allegedly took place before I moved in, contained dirt and what appeared to be mice droppings.Their service is awful and aggressive.They are currently pursuing me for a bill for a plumber to come out and fix a broken boiler. I've been blamed for causing the issue, but have't touched the boiler since last winter.Avoid - find a good landlord using recommendations from friends. I would't wish their behavior on anyone.Genuine review - can provide evidence if necessary.
1/5
TrustpilotSloppy and eye off the ball. Had their day!…
Do not monitor their contractors so charges far too high and repeat visits for boiler over 1 year costing me £1,300 and there was no issue with boiler miraculously when I refused more visits. Watch out for wording and terms on short term tennancy contracts. The list goes on and on! Now looking for new management agency. This estate agent has forgotten who they work for. Would advise to give them a big miss.
1/5
TrustpilotWinkworth Student Deposits Saga
Used for student accommodation for my daughter and her girlfriends who are the tidiest girls and didn't have parties, they just lived there and looked after it! They paid £550 deposit each and god knows when we will see any of it! As previously said, on completion of your contract Winkworth try to charge you for damage that you haven't caused, for instance they said the paint behind the sofa has pulled off, and that it was painted the year before so they wanted £100+ for that damage. Well the sofa hadn't been moved in all the time they were there, so my feelings are, that if indeed there was some damage to the wall (which is debatable), then in my opinion the paint if indeed it was painted the year before, was still wet when they put the sofa against the wall! Also they mentioned a mark on the lino in the bathroom and they wanted a £10 contribution to the cost on new lino! Well NO, that is wear and tear and I don't believe they are actually going to replace it anyway as it was fine. When my daughter moved in the chipboard desk in her room was chipped along the edge and looked terrible, so they are hardly going to replace lino with a small mark on it. They charged for a lightbulb that wasn't working £8 and they charge for silly things here and there, but they all add up. We are now waiting to see what Winkworth come back with after we have disputed the charges and have been told by Winkworth that there will be a lot of back and forth till a resolution is reached and that it could take up to 7 months as they have hundreds of other renters doing the same thing!! My advice to current renters is video EVERYWHERE, before you check out. Move furniture and video behind it, video to show that appliance are in working order, including freezer drawers, cupboard doors etc, but still don't expect your deposit back as this company tries to squeeze the last pound out of you.Take my advice go with a local landlord like they did in 2nd year, they left his property in the same state it was in when they arrived and got their deposit back straight away.
5/5
TrustpilotA pleasure to deal with.
I dealt with Natasha Conti and would highly recommend her. Her customer service, attention to detail and constant drive to find me exactly what I was looking for were second to none. Thank you.
1/5
TrustpilotWinkworth???
Winkworth???? The most worst experience I've had with this agency and the (landlord) I had Power problems in the property (only one outlet works) and I communicated that after 2 months have taken decisions to change the electrical part(that's because I asked for their certificate. inspection at the electrical side and they didn't have it)and they lied to me every time I called(I talked to the landlord and someone is coming to do it) stuff like this only lied 🤥 we have come to the conclusion that they just want to take our money and nothing else(Looking just for the landlords because there is the money)and when I left the property they tried to charge me for some missing things more expensive than the real price (new) for example (a bath cabinet with mirror that does not cost more than 25 pounds they wanted to charge me 125 pounds Ridiculous Do not be intimidated by such agentsand we as tenants have certain rights not only to pay their rent overpriced
5/5
TrustpilotVery helpful with good advice from all…
Very helpful with good advice from all staff members. Nishi Shah is my main contact and has always been proactive and precise with information and tasks.
1/5
TrustpilotWish I was able to give 0 stars.
Where do I even begin? The 7 contract changes to get what was actually agreed to? The fact the the agent cannot work out the 6 months from February certainly isn’t JUNE? That despite sending correct spelling of my partners name twice, the name was spelt wrong AND I WAS BALMED FOR IT? Or maybe the passive aggressive and rude tone of every. Single. Person. That I encountered at this company. If you don’t want to waste your time and don’t want your money stolen, I would HIGHLY recommend that you go elsewhere.
5/5
TrustpilotExcellent service from Shaun
Excellent service from Shaun, he helped us a lot to find the perfect house. Really good agency and estate agent!
Thank you so much for your kind words, Carmen. We really appreciate you taking the time out to share your experience with us, and we agree, Shaun is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
TrustpilotWhat a set of liars
What a set of liars! Completely corrupt attempt at smoke and mirrors.Wrote a review. Reply from Winkworth asking me to email 'clientrelations @ winkworth.co.uk' and said 'we can discuss further'. Emailed and hey, guess what, they haven't even replied.Is that disgusting behaviour or what?
Hi Jo, we reached out to you last Wednesday in response to your email and when we didn't hear back the head of the office followed this up in a further message too. We haven't heard from you since, but please respond to us on either of those messages if you want to talk.
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