Every review we hold for the Reading office, from every platform, shown as written. First names only.
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5/5
GoogleIt has been such a breath of fresh air working with Luke Richardson in the Reading office. He is polite, professional, HELPFUL, and just a pleasure to be in contact with.
He did not rush the viewing, allowed us to look around at our own pace and answered all our questions consistently. We like asking the same question twice over a period of a few days to make sure we get the same answer ;).
Simple things like making sure there was parking available for us or provided instructions on where we can park just makes the whole experience so much easier for us. He also managed to squeeze us in for a second viewing at very short notice - he had saved my number so he knew it was me calling. He dropped me a quick message to make sure my partner was ok after surgery etc. These may sound like small things, but is a personal touch we loved. We would highly recommend Luke to anyone searching for a lettings in the area.
Thank you for everything Luke.PositiveResponsiveness, Quality, Professionalism
Radhika Β· 16 June 2021
Agent replied Β· 15 June 2024
Dear Radhika, thank you for taking the time to leave such a great review of Luke. Really pleased you had such a great experience and for offering his assistance to your contacts too. Many thanks
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5/5
GoogleI have been dealing with other agencies recently and by far Savills is the best. My agent was very interested in what I needed for my new home and took the time to ask all the right questions and gave me the assurances that I needed to hear. Ella was very friendly, helpful and caring. I am very pleased.
Leah Β· 21 July 2023
Agent replied Β· 15 June 2024
Dear Leah, thank you for leaving your comments on the positive experience with our lettings team in Reading, specifically relating to Ella Woods. Feedback is so important to us and itβs was great to read how well we were able to help you.
Thank you
Gordon Hood
Lettings Regional Head
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4/5
GoogleSavills played a key role in assisting me with my rental. Ella Woods was very supportive.
Thank you all .
Christabella Β· 16 April 2025
Agent replied Β· 23 October 2024
Dear Christabella, thank you for taking the time to leave your comments regarding your experience with our Reading Lettings team and specific praise for Ella too.
Thank you
Gordon Hood
Director, Regional Head
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5/5
GoogleElla Woods was of great help and answered all of our questions with great detail. Thank you, Ella!
Lorena Β· 16 April 2025
Agent replied Β· 26 August 2024
Dear Lorena,
Thank you for taking the time to provide your comments and a 5* star rating. The team and I as so pleased we were able to help.
Thank you
Gordon Hood
Director, Regional Head
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5/5
GoogleLuke has been an exceptional lettings negotiator since the first day we enquired for our property. Despite our busy schedules, Luke was very patient with us and supported our letting journey from start to finish with incredible energy and professionalism. The transition from enquiry to moving in was very smooth and we are extremely pleased with the service we have received by Luke overall. Thank you so much!PositiveProfessionalism
Hulla Β· 27 August 2021
Agent replied Β· 15 June 2024
Dear Polina, thank you for taking the time to provide a review and the full 5 stars following your experience with Luke. We hope you're enjoying your new home in Reading. Many thanks
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5/5
GoogleElla was amazing, probably the best experience I ever had she patiently showed us around and explained everything possible. Thank you so much keep it up π β¦
Majdi Β· 16 October 2024
Agent replied Β· 8 November 2024
Dear Majdi, thank you for taking the time to leave your comments regarding your experience with our Reading Lettings team and specific praise for Ella too.
Thank you
Gordon Hood
Director, Regional Head
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5/5
GoogleMy experience with Savills was fantastic, all thanks to Ella! She was incredibly helpful throughout our search for a rental flat and the renting process. Ella always responded promptly to our questions, and her patience and friendly approach made the entire process a breeze.
Zoe Β· 19 September 2023
Agent replied Β· 15 June 2024
Dear Zoe, Thank you for taking the time to provide your comments on the process with Ella in our lettings team at Reading. The team and Ella are all so pleased the process went so well for you.
Thank you
Gordon Hood
Director, Head of Region
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5/5
GoogleHad an excellent experience with Savills, Especially with Ella Woods. Everything is professional and the process of letting is quick. This is my first experience of letting in UK, and thanks to savills everything is smooth so far.The whole process of letting is under a week.
Qamar Β· 16 June 2023
Agent replied Β· 15 June 2024
Dear Qamar, Great to read to your positive comments about your experience with Ella and your successful search for a new home. Thank you for taking the time to provide your comments and the 5* rating.
Thank you
Gordon Hood
Director, Regional Head
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5/5
GoogleReally enjoyed working with Savills to rent my flat - it felt very professional all the way through, and our Lettings Negotiator, Ella, was always available and answered all the questions we had. She really helped us secure the flat we wanted, would highly recommend for anyone looking to find their dream home! π β¦
Anca Β· 16 April 2025
Agent replied Β· 26 August 2024
Dear Anca,
Thank you for taking the time to provide your comments and a 5* star rating.
The team and I are so pleased we were able to help.
Thank you
Gordon Hood
Director, Regional Head
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5/5
GoogleSpeaking to Ella was a delight. She explained everything in detail and left us with no questions by the end. Her support has made us feel a lot more positive about flat-hunting and a lot less apprehensive about browsing the housing market.
Mute-Static Β· 21 July 2023
Agent replied Β· 15 June 2024
Thank you for taking the time to provide your comments on the experience with Ella in our Reading lettings team. So pleased to hear your dealings were so positive.
Thank you
Gordon Hood
Lettings Regional Head
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5/5
GoogleSavills Reading were fantastic in assisting us in finding a new home. Luke was extremely helpful from start to finish and made everything as easy as possible. Highly recommend to anyone looking to find a new home in Reading.
Rhys & Roisin
Rhys Β· 16 June 2023
Agent replied Β· 15 June 2024
Dear Rhys, thank you for taking the time to leave your positive comments for our lettings team in Reading. Hopefully you have settled into your new home well.
Thank you
Gordon Hood - Regional Head - Lettings
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5/5
GoogleI recently worked with Ella Woods and she was exceptional at communication and even came in on her day off to assist me with a flat viewing. β¦
Osteo Β· 16 April 2024
Agent replied Β· 15 June 2024
Dear Osteo,
Thank you for taking the time to provide your feedback and comments on the experience with our lettings team. We're all so pleased that the process went so well β¦ More
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5/5
GoogleGreat experience starting a let with Savills. James Harrison especially was very helpful and accommodating - genuine, friendly and honest would be the first words to describe him. No overselling or dishonesty, which I've previously seen with others in this field.
Let's hope this level of service continues into the tenancy.
Xander Β· 22 April 2025
Agent replied Β· 16 April 2026
Dear Xander,
Thank you for your kind words and praise for James in our lettings team at Reading. We're pleased it all went so well for you.
Kind regards
Gordon Hood
Head of Home Counties Lettings
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5/5
GoogleJames Harrison has managed my tenancy with great care, particularly when the former tenant departed at an inconvenient time of year. Although we only communicated via email, I was able to grasp the situation throughout the process. I am very grateful for his efficient professionalism and thoughtful assistance.
Arthur Β· 26 April 2025
Agent replied Β· 23 September 2025
Dear Arthur,
Thank you for your positive comments following your experience with James and our lettings team in Reading. So pleased that they were able to help you.
Thank you
Gordon Hood
Head of Home Counties Lettings
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5/5
GoogleJames Harrison has arranged my first tenancy managed by Savills with patience and sensitivity, and I am extremely grateful to him for his efficient professionality and gentle guidance. He has smoothed along what could have been a stressful process with confidence and has been a great ambassador for Savills.
Anna Β· 29 March 2025
Agent replied Β· 16 April 2026
Dear Anna, Thank you for taking the time to provide your feedback on your recent experience and dealings with James.
Thank you
Gordon Hood
Director - Head of Home Counties Lettings
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5/5
GoogleI would like to express my gratitude to Luke who helped me find the perfect apartment with more ease than expected! I would surely recommend Savills to anyone who wants to buy or rent a home in Reading. Five stars is too little a vote!
Haitham Β· 16 April 2025
Agent replied Β· 26 August 2024
Dear Haitham,
Thank you for taking the time to provide your comments and a 5* star rating.
The team and I as so pleased we were able to help you find your rental home.
Thank you
Gordon Hood
Director, Regional Head
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5/5
GoogleElla has been very lovely and patient as a letting agent. They made me feel really comfortable and allowed me to find a place that really suited me!
Smriti Β· 19 October 2023
Agent replied Β· 15 June 2024
Dear Smriti, thank you for providing your feedback. Ella, the team and I are so pleased that we were able to help you.
Thank you
Gordon Hood
Director, Head of Region
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5/5
GoogleVery professional letting agents. Moved to the UK recently with family and rented first house through Savills. First time renting a house in the UK. Letting Agent Ella Woods assisted very well and did all the work diligently. Treated me with respect and dignity. Explained all the necessary steps and properly validated all the documents. She was with me during each stage before renting and till the we got the keys. Overall very professional service. Highly recommended.
Aravindkumar Β· 16 June 2023
Agent replied Β· 15 June 2024
Thank you for taking the time to provide a 5* rating and your kind comments following your move to Reading. Feedback is so important and when itβs goes this well, Ella and the team and so pleased we were able to help you.
Thank you
Gordon Hood
Director, Regional Head
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5/5
GoogleAngeline from Savills has dealt with the setting up of my letting and I could not have asked for anyone more helpful. Angeline is very professional and a delight to work with, I have been very impressed with the overall service from Savills staff, they are great team.
Heather Β· 16 June 2020
Agent replied Β· 15 June 2024
Thank you Heather
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5/5
GoogleI had the pleasure of being assisted by Ella in my flat search. Within a week, Ella helped me find a suitable flat and made the process a lot smoother than I first imagined.
Highly recommend Savills Reading!
Emmanuel Β· 16 April 2025
Agent replied Β· 26 August 2024
Dear Emmanuel,
Thank you for your 5* review.
We are so pleased you are happy with the service from Ella and the lettings team.
Best wishes
Gordon Hood - Director
Regional Head - Home Counties
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5/5
GoogleThe Savills Reading letting team, especially Luke Richardson and Ella Woods, provided exceptional service, going above and beyond to take care of us.
Abdullah Β· 19 September 2023
Agent replied Β· 15 June 2024
Dear Abdullah, thank you for taking the time to provide your comments on Luke and Ella in our Lettings team at Reading.
Kind regards
Gordon Hood
Director, Head of Region
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5/5
GoogleI had an excellent experience working with Ella at Savile. Ellaβs communication was top-notch, keeping me well-informed throughout the process and answering all my questions promptly, assisting me in finding my rental property, and finally assisting with all the paperwork. The transition was incredibly smooth, and I felt confident in her expertise every step of the way. I highly recommend their services to anyone looking for a reliable and efficient estate agent.
Kousalyaa Β· 20 August 2023
Agent replied Β· 15 June 2024
Dear Kousalyaa, thank you for providing such positive comments on your experience with Ella in our lettings team at Savills in Reading, the team and Ella are so pleased they were able to help you.
Thank you
Gordon Hood
Director, Head of Region
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5/5
GoogleI canβt emphasize enough how grateful I am for the exceptional assistance I received from Ella Woods. She went above and beyond to assist me, especially since I was located abroad. Her guidance was invaluable in helping me secure my apartment hassle-free. I couldnβt have asked for a more reliable and dedicated agent. Itβs no coincidence that sheβs been getting good reviews! Such a gem π
Ahmad Β· 19 October 2023
Agent replied Β· 15 June 2024
Dear Ahmad,
Thank you for taking the time to provide your comments on the process with Ella in our lettings team at Reading. The team and Ella are all so pleased the process went so well for you.
Thank you
Gordon Hood
Director, Head of Region
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5/5
GoogleWe had the pleasure of working with Ella/ Luke and the Saville team for our Reading apartment rental needs, they are very efficient and quick in responding to our queries.
We apprecaite their effort in ensuring we understand the increasingly complex rental procedures with patience and clarity.
Kevin Β· 12 October 2024
Agent replied Β· 26 August 2024
Dear Kevin,
Thank you for taking the time to provide your comments and a 5* star rating.
The team and I as so pleased we were able to help.
Thank you
Gordon Hood
Director, Regional Head
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