5/5
TrustpilotA very reliable state agency
A very reliable state agency! Natasha and her fellow Agents are also very warm,welcoming, respectful and hospitable!
Trusted Agent profile · Reading
Prospect Estate Agency Reading reviews
★★★★★
1,994 reviews across 2 platforms
24 King Street, Reading, RG1 2HE
Prospect Estate Agency's office in Reading, at 24 King Street, is rated 4.7 out of 5 across 1,994 reviews on two platforms, including 337 Google reviews rated 4.5.
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Reviews
Every review we hold for the Reading office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI rent with prospect since October and the customer service is amazing, in particular since Lily took over the management of my flat, she has been able to solve every issue I had and always being helpful and kind.PositiveValue
5/5
TrustpilotThe service I got was very quick and…
The service I got was very quick and professional.Kate smith who I had dealings with was informative and very helpful every time I had any questions. 10 out of 10
1/5
TrustpilotAbsolutely horrible agency
Absolutely horrible agency, made a mistake in trusting them to rent a flat in Reading. Will absolutely not be doing that again with them! They only ever respond when they need money, otherwise we never hear from them regarding our issues
5/5
TrustpilotI am in the process of selling a…
I am in the process of selling a property with Prospect Bracknell. So far I have been very impressed by everyone that I dealt with. I am also given many updates to tell me how the sale is going.
5/5
TrustpilotThank you
Overall, the service provided by Prospect was at high levels, every time we need them, either for signing contract prolongation or other issues related to the property. A big Thank you all!
5/5
TrustpilotTop sale and exchange experience
Had a top sale and exchange experience with Prospect Bracknell. Especially the transaction team was very proactive. A special mention for Aimee. She's been actively following up with all parties ensuring a smooth transaction throughout the chain.
5/5
TrustpilotMichael S
Michael S. and team have been very helpful, professional and knowledgeable. Always there at the end of the phone for any questions we have. It’s been very re-assuring to have this. Thanks you guys.
5/5
TrustpilotGreat service from Prospects lettings team, Bracknell
Harry Pangbourn, (Manager) is a professional young man who is efficient, does what he says he will do and understands the local market well. His staff are diligent, polite, return calls in a timely manner and follow up issues when required.
5/5
TrustpilotChloe provides excellent service
Chloe provides excellent service. She has always been professional in her dealing with both parties. She has arranged for all necessary repairs and informed all information.Thank you.
5/5
TrustpilotI rent with prospect since October and…
I rent with prospect since October and the customer service is amazing, in particular since Lily took over the management of my flat, she has been able to solve every issue I had and always being helpful and kind.
5/5
TrustpilotHazel - Great Property Manager
I have been letting a flat through Prospect for almost 4 years now and working with Hazel Sims in particular has been a dream. She is friendsly, pragmatic, empathetic and very responsive. A delight.
5/5
TrustpilotSasha Byrne- Prospect
I am very pleased with the service provided by prospect via Sasha Byrne. She responds to the enquiry in the timely manner and when is needed she will do the follow up without prompting.
1/5
TrustpilotMight be positive for many people..
Might be positive for many people, I just believe my Property Manager and her Manager are both just not interested in their jobs. Very disappointed, I can't wait for the contact to end so I will never hear from them again.
5/5
TrustpilotThe overall customer experience with…
The overall customer experience with Prospect was exceptional from start to finish. We felt we were in capable hands dealing with Harry Pangborn, very professional, honest and was a pleasure to deal with when finding the perfect home to rent.
5/5
TrustpilotProspect are great service providers
Prospect are great service providers. They are very reactive to landlords and renters and deal with any issues that arise professionally and efficiently with courtesy.You have a named contact who takes ownership of your issues and gets things sorted .
1/5
TrustpilotDreadful
Dreadful, no care for tenant. I can't wait for Section 21 to be voided!
5/5
TrustpilotOverall a superb experience
Overall a superb experience. Quick and helpful responses and advise. Kurt Owen handled everything promptly and professionally. This is more than ever appreciated, considering the current situation in the middle of a pandemic. He really goes the extra mile!
5/5
TrustpilotExcellent service from Beth
Beth's attentiveness is always second to none and she has been great with dealing with my queries no matter how big or small! I would highly recommend dealing with Beth.
5/5
TrustpilotI rented out my property with prospects…
I rented out my property with prospects for 8 years. They did an amazing job even with one difficult tenant. Their advice to deal with the situation was crucial to come up with a positive outcome.
5/5
TrustpilotBethany Murphy
Bethany Murphy I felt very welcome when looking to purchase my first house , very good skills , knew exactly what I was looking for 100% needs to be recognized for her hard work Thank you again
5/5
TrustpilotThx Bethany
I have been dealing with Beth for the majority of my house search and I think that it would be a very stressful process if she was not here to help.. an asset to the company!
4/5
TrustpilotRecently sold my house with Prospect in Bracknell
Recently sold my house with the assistance of the friendly team in Bracknell. Very helpful, always available and extremely professional. Exactly what you need when going through this stress process. A big thank you to the team at Bracknell
4/5
GoogleLaney and the other members of staff I deal with at Prospect are excellent - they deal with everything quickly and efficiently. They have been quick to find new tenants after the old ones move. My only gripe with Prospect is their ever increasing "extra" charges.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Prospect Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
