Mr Sales and Lettings Reading reviews

★★★★★ 5/5

Google

I have been letting from Mr Sales and Lettings for 2 years now and have built a very positive relationship with the agency. They are very responsive and quick to resolve any issues and when staff or members of the maintenance teams attend the property they are very polite and friendly. They believe in mutual respect and cooperation and as long as that is maintained, they will do anything for you. They're a great, friendly team, especially Junaid and I'm very pleased with them.

Antonio · 22 May 2024

★★★★★ 5/5

Google

I would like to express my utmost satisfaction with the services provided by this agency. I have had the pleasure of working with them on three separate occasions, each time resulting in a successful house purchase. Additionally, I have entrusted them with the management of all three properties, and I am consistently impressed with the exceptional level of care and attention they provide. I would like to extend my sincere gratitude to Mohammed, Jay, and especially Junaid for their outstanding professionalism and dedication. They have consistently gone above and beyond to ensure that my investments are well-looked after and that my needs are met. I highly recommend their services to anyone seeking reliable and trustworthy real estate expertise.

Vasilis · 22 March 2024

★★★★★ 1/5

Google

I'll keep it short. They are scammers, they will find a way to suck out your deposit from you. If you ask them to come fix something, they will take ages to answer you. Last advice, make sure you read your contract properly, as they hide stuff in there and use it against you later.

Global · 16 March 2026

★★★★★ 1/5

Google

I think it’s important to read reviews before you make any decisions especially when it comes to housing. I made the decision to not take reviews into account when I really should have. Firstly the internet. These people took over 2 months to fix the internet. Firstly dismissed it as a device issue but surely after having everyone put in a complaint they decided to do something about it. We always got notices for repairs but the things they were apparently repairing were always broken. They’ve contacted me multiple times after I had made payment to ask where my payment was. For some reason they never have the answers to questions and they say they’ll call back, but the call back can take days. To top it all off, room viewing are to be done with 24 hour notice. I had specifically asked to not have a view in because I was out of town. Not only did they not adhere to my request of having a virtual viewing. They conducted a view in without my consent but brought random people into my room, when confronted all they did was apologise. Nice one. Absolute shambles. There was a guy name Ryan working there, he was probably one of the only people who tried his best to make everything happen accordingly. Other than that, good luck to you guys.

Emre · 30 July 2022

★★★★★ 5/5

Google

Everything went well. They are very responsive and always resolve any issues. The team is great and friendly, especially Junaid. Thank you. Looking forward to working with you again.

Maher · 13 April 2025

★★★★★ 1/5

Google

Terrible service, won't recommend. I rented a flat with them. They are so disrespectful. They send people and give them keys to enter the flat at random times without prior notice. You always expect someone to enter the property at any time. No feeling of privacy. They also took a picture of our window and sent us an email with picture attached. That is so creepy. You will regret using them as a letting agent.NegativeProfessionalism

H · 22 June 2022

★★★★★ 4/5

Google

Although there have been quite a few issues with the property I have been renting; Mr Sales and Lettings, to their credit, has always been pretty quick to fix/attempt to fix these. They don't drag their feet like other Lettings agencies might. And their agent Junaid was recently very helpful, being very friendly and messaging even outside his work hours to help sort out an issue.

Jacob · 1 May 2023

★★★★★ 1/5

Google

Property was grubby when we moved in (other peoples things left in the property like clothes etc.). We were fine tenants for almost 2 years but as time went on more and more issues with the property. The issues often took very long to get any response on (apparently due to the landlord not getting back to the agency). The windows did not open and we were told only one could be fixed for the moment as it was expensive (in a one sided ventilated property). We also had a huge leak with water pouring through which needed redecorating the painter came and told us he had been told to just "patch it up" and not redecorate the huge stains properly. We gave notice and only then the suddenly emailed and asked if they completed all the works we had been asking for for months would we consider staying in the property (to which we politely declined). We also had issues with neighbors and our emails were often ignored. To top this off they tried charging us over £100 for a "professional clean" at the end of tenancy even though it was left spotless (and in a much better condition than we were handed it in) - I disputed it and suddenly the charge was removed. The lady we dealt with was rude and unprofessional (in agreement with a previous review here). Interestingly the bad reviews seem to have been deleted recently. Watch out for them - wouldn`t recommend.

Sophie · 28 June 2021

★★★★★ 1/5

Google

Google AI removed my last review, I'm not going to re-write it, however, for posterity, I will abbreviate it to: I had the dire misfortune to rent in 2020 from these cowboys cosplaying as property professionals. The only thing professional about them was the dry-cleaning for their shiny Primark suits. My experience matches the shared consensus of many other unfortunate tenants. It will leave a bad taste in your mouth - needs a rebrand to Mr Snails in Lettuce.

Ady · 13 January 2026

★★★★★ 1/5

Google

Rubbish like any british letting agency. The process is always the same: 1) Advertise an overpriced "ruin" known as room or flat nowadays though edited pictures to make it look better than it is. 2)During the viewing dont forget to lie and conceal important information from the tenant. Remember they dont give a damn about you, they just want your money. 3) After the contract is secured make sure to ask for a couple of months rent in advance as a deposit. Yes people renting nowadays dont want a roof on their head. Deep down they want to vandalize your property. You got us!!! 4) Should any issues arise make sure to take a couple of weeks to reply. In the event that someone insists about a repair in the rented "ruin" make sure to use your super powers! SECTION 21 EVICTION notice. Why? Because you dared to ask for some decency in your "ruin". NOPE. You dont matter my friend. But your pocket does. 5)Make sure to deliver the final blow! Keep the whole deposit by blaming the tenant for everything that is wrong inside the "ruin". After all it your reward for your "hard work". 6) Last step. While the tenant is trying to move out make sure to harass them and stress them as much as possible. Once they are out of the "ruin" re- advertise the "ruin" BUT dont forget to list at least 200£ more expensive. After all the more its "value" increases so do the chances for it to collapse. BRAVO!

AK · 1 September 2025

★★★★★ 1/5

Google

Avoid this agency at all costs! Had water coming through my ceiling the whole time I was a tenant, they bodged that up then was charged £80 cleaning fee when I left them brand new curtains and lampshades, this company is run by fraudsters, please guys don’t waste your time like I did. If you want leaky roofs and stinking sinks go for it, I’ve lived it don’t make my mistake

Cameron · 31 October 2024

★★★★★ 5/5

Google

Mr sale and letting is one of the best Agent, I have see in England, the staff members are lovely and the Landlord is a great man

Jeremiah · 2 August 2024

★★★★★ 1/5

Google

This is the worst and most unprofessional and unreliable agency ever!!!! First day I entered the room, it was supposed to be "deep cleaned" as they tell you but I found a lot of dust on the windows and spider webs on the walls. The same first day The flush of the toilette inside my room wasn't working and I reported it to them and they told me that they have to check the availability with the contractors to get it fixed. After 2 months they still didn't send me no one to fix the flush every time they would tell me they still waiting on the contractors availability or some of them would just lie and tell me it would be fixed within a day or two but obviously it never happened. So I ended up fixing it myself cause I have had enough of them!! Also for the whole duration of my stay the hot water wasn't working inside my toilette and I had to take cold showers in winter!!! For any type of maintenance you require they would make you wait for months without actually fixing anything. Honestly this agency is a joke!! And it is not only my opinion as you will see from a lot of reviews.

Samir · 22 March 2024

★★★★★ 1/5

Google

Incompetent lettings agency. It took them 3 weeks to fix my broken ensuite toilet and a week to fix the front door which did not lock. They did not clean after the previous tenants, leading to a rat and fly infestations. They were incredibly disorganised and unprofessional, and it took them longer than reasonable to resolve major issues.

Megan · 30 November 2025

★★★★★ 1/5

Google

Still waiting for a follow-up from their part… it has been over 2 weeks since they started to lead me on a few properties, telling me to call 5 different numbers of which only one responded saying they ‘were closed’, despite it being a …

Luk-e · 13 April 2025

★★★★★ 1/5

Google

⭐⛔⛔⛔⛔ If you've ever experienced an estate agency with staff who are gormless and can't handle the simplest elements of their job, you've found another. Called for a viewing a week before viewings were available. Showed great interest and said I'm pretty much looking to rent the room. They took all of my details and said they would call me on the 2nd of June 2023 (date of availability for viewings) but failed to. Emailed them on the same date and didn't hear back. Today, on the 7th I call back in and the room is rented already. Safe to say I will never contact this agency again, it's not even a difficult job, the staff are just lazy. If I displayed this level of incompetence in my job I would get a disciplinary, but that's I guess the standard set for an estate agent job. I would have bid £800 on a £750 rental, so you've deprived the landlord of £600 a year, I wonder what they would think if they were to find that out. As per their other responses here, if they even bother to respond, I'm sure they will have some sorry excuse rather than admitting that they don't care for dilegence. I'm sure that I've dodged a whole lot of pain down the road. Good riddance. Here's a response to your sorry excuses. You've basically said, "once we have rented a property, we don't care who else was expecting to hear from us. We will not bother to contact you, even if you contact us, we will not reply to any correspondence, because we have what we want. On to the next property". Disgraceful vultures and not even a single admission of failure. If you spent as much time responding to emails rather than to negative reviews, you wouldn't have this negative review. There isn't a person that doesn't expect a response in my circumstances. Your standards are just low and your feelings are hurt because you are incapable of performing at the necessary level. Your behaviour is a mixture of incompetence and negligence as going off the negative reviews here, you are constantly making the same mistakes. You couldn't compete if the property market in the UK, in addition to the cost of living crisis wasn't in your favour. At least I have a worthwhile career, enjoy a life of ineptitude 😁

Stand · 30 June 2023

★★★★★ 1/5

Google

Possibly the worse letting agency in the world. Avoid at all cost. This is the response to your response. The audacity is unbelievable, the room was covered in mould, it was your duty to keep the place mould free. Obviously mould would then spread into furnitures including your precious 100 year old mattress, which by the way had a spring loose from day 1. Atrocious customer care and left with a long lasting bitter memory, hence why I have left a comment 3 years after.

Siavash · 30 June 2023

★★★★★ 1/5

Google

The level of service received was below poor. We have attended a property viewing with an agent and have been told to get in touch with any questions we may have. After attempting to get in touch twice with no response from the agency, we were told that the landlord no longer wants to proceed with the let as he had advised on several occasions that they are unable to make any changes. All we wanted was to secure a second lock on a back door (direct access to the street) and to see whether the landlord is happy with that or not. We did not receive any communication from the agency stating whether he would be happy or not to accommodate at any point. Very poor communication, do not recommend this agency

Delia · 1 April 2023

★★★★★ 1/5

Google

Spoke to 2 different people at this agency, both were very hard to understand, borderline inaudible. However continued the conversation, what was my job title? Answered, how long had I worked at this company? Answered, then....how much did I earn annually?!! Really?!! I declined to answer such a personal question, was told that it was their policy. I explained I didn't need to disclose my annual income, that I could comfortably afford the deposit and the rent. Told again its our policy. Therefore I would never do business with them, alarmingly the 2 people that I spoke to could barely articulate. From a financially solvent professional who has currently rented their property for 4 years.

DMR · 1 April 2023

★★★★★ 1/5

Google

I wish i could give a 0 star reveiw, this place has a complete disregard for their renters with an absolutely disgusting property which (of course) initially looked amazing in their out-of-date photos. Not to mention the mould, leaks, …

Jasia · 13 April 2025

★★★★★ 1/5

Google

I wouldn’t recommend working with this agency. Their attitude is extremely unprofessional, and punctuality is clearly not a priority for them. They sometimes don’t even show up for scheduled viewings and won’t answer calls. On top of that, they use very outdated photos of the properties, which look nothing like the actual condition of the place.

Евгения · 7 August 2025

★★★★★ 1/5

Google

Very unpleasant experience. They lagged on every response and the service was very poor. They kept apologising but doing nothing different. Took my deposit and rented my property to someone else because they couldnt keep track of who had paid to reserve a property. So they were holding viewings for properties that have already been rented out. Wasted my time over two weeks viewing and sending documentation over to one agent just to be told that another agent rented the property out two weeks ago and someone was already moving in as we spoke. Asked for a return of the deposit I paid. Still waiting for the return of my deposit a week later. Can't give zero star otherwise this would be a zero. They are HORRIBLE!!!!!!!!!!!!!! I can't believe they have a license to operate. Shocking that a business like this is allowed to operate in the UK

Eneyi · 30 July 2022

★★★★★ 5/5

Google

The shop is not small, but the service is good. I had rented my first house through them, the whole process is smooth and the staff keep tracking the progress before I move in. After my move into the house and the corridor light sensor is not working, they help to contact the landlord and arrange the contractor to fix that within one day, very good service. Suggest to anyone who want to buy or rent your house in Reading

Leo · 30 July 2022

★★★★★ 5/5

Google

Even though there have been some issues with the house they have been quick to rectify the problems. Even in emergencies at the weekend at night they were happy to help.

Rogan · 13 April 2025