Every review we hold for the Reading office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRude and irresponsible staff. I called 3 days ago, 07 August, very early in the morning, to view a house. I was told that the property has just been put in the market. They sent me a form which I filled immediately. A lady said once the landlord confirms, they would let me know.
I followed up everyday. On the fourth day, I called again, the same lady told me that they are full for viewing. I asked why I was not included, she, shamelessly, replied that I was late!? They have no business ethics. Avoid dealing with them.
Shah · 9 January 2026
★★★★★ 5/5
GoogleOn behalf of Mr Maroof - Karen Brown is a Maintenance Manager at Jon Rosi agency. I have known Karen over the last 10 years whilst using Jon Rosi. I found her to be hard working, polite and cooperative. She deals with any problems in our property quickly and efficiently.
Shaween · 2 August 2024
★★★★★ 5/5
View AgentsEven in a difficult situation...
We are very grateful to Ms Karen Campbell of Jon Rossi Management office in Reading for her extraordinarily friendly attitude in a difficult situation regarding our tenancy agreement. Ms Campbell was not only open and sympathetic but also very patient and kind enough to make extra efforts in order to quickly and effectively resolve the issue, which otherwise would result in us having to move out. This is a surprisingly good experience in the circumstances when someone else might not be so positive and helpful. Huge thank you Ms Campbell, people like you make the world a better place!
Jacek · 19 December 2021
★★★★★ 5/5
GoogleJon Rosi have been our letting Agents for in excess of 20 years; we have always found every member of staff to be efficient and courteous, without exception. Recently Karen Campbell has been charged with the unenviable task of sorting out EIRC reports and works before the government imposed deadline comes into effect. She has been marvelous and professional throughout. Our thanks go to her and the rest of the team at Jon Rosi and we look forward to many more years working with them all. Highly recommended company and personnel.
Janice · 23 March 2021
★★★★★ 2/5
GoogleJon Rossi was apparently a good agency at a first glimpse. Everything went smoothly in singing the contract and moving in to the new property. Once moved although they said the apartment was professionally cleaned every time I was wearing my white Sox inside the house they were getting awfully dirty. Professionally cleaned, yeah sure. After 6 month we had a few issues with the washing machine not working. Not to mention it took Jon Rossi 2 weeks to have someone investigating this. Anyway problem came again 1 week after was fixed and was never fixed again. At the moment we left the apartment the problem was still there. The nasty part came when we had to leave the apartment. I hired a guy with a carpet vaccum to clean the house and I did the rest of the cleaning. I had to take a few hours of from work, and my partner a entire day to come at the apartment for reception with landlord. Surprisingly the landlord arrived half an hour earlyer and by the time we arrive she already left doing the reception by herself. I understood a few days later why. In order to receive the deposit, I had to settle with the agency to clean whatever the landlord picked on ( dust on intercom, dust on panding lights and marks of limestone on taps) I asked to fix it myself but the wouldn't allow. After settling they delayed the reimbursement of the deposit by 2 weeks, blaming that the account manager was on holiday. Bottom line, they expect the tenants to be prefect but they don't offer the same.
Mihai · 1 March 2020
★★★★★ 2/5
GoogleJon Rossi was apparently a good agency at a first glimpse. Everything went smoothly in singing the contract and moving in to the new property. Once moved although they said the apartment was professionally cleaned every time I was wearing my white Sox inside the house they were getting awfully dirty. Professionally cleaned, yeah sure. After 6 month we had a few issues with the washing machine not working. Not to mention it took Jon Rossi 2 weeks to have someone investigating this. Anyway problem came again 1 week after was fixed and was never fixed again. At the moment we left the apartment the problem was still there. The nasty part came when we had to leave the apartment. I hired a guy with a carpet vaccum to clean the house and I did the rest of the cleaning. I had to take a few hours of from work, and my partner a entire day to come at the apartment for reception with landlord. Surprisingly the landlord arrived half an hour earlyer and by the time we arrive she already left doing the reception by herself. I understood a few days later why. In order to receive the deposit, I had to settle with the agency to clean whatever the landlord picked on ( dust on intercom, dust on panding lights and marks of limestone on taps) I asked to fix it myself but the wouldn't allow. After settling they delayed the reimbursement of the deposit by 2 weeks, blaming that the account manager was on holiday. Bottom line, they expect the tenants to be prefect but they don't offer the same.
Michael · 30 July 2019
★★★★★ 5/5
GoogleJon Rosi sales and Lettings have provided me with first class professional service, they have managed my portfolio of rental properties since 2002 they are such a warm and welcoming company to deal with, they have always gone above and beyond for my requirements. Especially Karen Campbell she has been outstanding she always makes me feel that nothing is ever too much to ask even though I can see she is rushed off her feet, she is extremely professional and has an amazing approach to handling difficult situations, thank you Karen for all your hard work you have given me over the years. Well done to Jon and Jane Rosi I don’t know where I would be without you and your superb staff I know this year has been a particular challenging time which you have taken all the stress away from me, with you finding lovely new tenants so quickly when some of my flats became vacant. Also managing one of my flats when it was flooded twice this year and keeping my tenants happy and providing them as well with your first class customer care. Jon Rosi Lettings & sales offer the complete one stop shop where they let my properties and have also sold some of my properties all with high standards of professionalism. I highly recommend you to anyone who has a property requirement. Well done keep up the amazing work! From HB Flats Limited
Heather · 30 July 2019
★★★★★ 2/5
GoogleEverything was going ok until it came to moving out.
Had high quotes on check out reports and only when I said something Jon rosi got new quotes and saved over £100 (after many emails and phone calls) staff was very rude after I said I want everything in a email they rang only for them to lose it with me and then hang up on me at the end of the call and after I put everything in a email I did ask for Jon Rosi to call me himself But after I had been told that I will get a call in the week but had nothing, very unhappy with Jon Rosi and would never use them again.
Hope no one gets the same treatment I got.
Gave 2 stars because the whole year was ok but they let them self down at the end.
Daniel · 2 March 2019
★★★★★ 5/5
GoogleI would like to thank Karen C and B, Sally and Amy for a stress free move into my newly rented property. You are all an asset to your company and i can’t thank you enough for the service that you provided, from my initial viewings through to moving in. I thoroughly recommend Jon Rossi to anyone looking to rent or sell their property.PositiveResponsiveness, Quality, Professionalism
Sean · 20 June 2022
★★★★★ 1/5
GoogleWas letting from this agent between 2008 and 2010. A list of points.
- Did not prepare the property by the agreed move-in date, leaving me and then-housemates forced to live in B and B for a week.
- Left us without a working oven for three months over winter 2008 despite several calls, emails and visits to the office each week. Required the threat of legal action to get them moving.
- Refused to fix unworking heating for two years despite numerous requests, citing that we had 'accepted the property as presented' during our viewing on a hot July day.
- During said viewing, strategically moved a chair to block the prominent hole in the front wall. This chair had moved magically by the move-in date.
- Did not relay on maintenance requests to the landlady. Allowed an already dilapidated property to fall into ruin (stair carpet coming up from the boards, room carpets disintegrating etc) and then attempted to blame us for not 'looking after' the property.
- Turned up on the wrong day for property inspections on three occasions (despite this being against the requirement to give 24 hours notice) and then had the nerve to criticise our management of the (falling apart) property.
- Presented us with an inventory so inaccurate that I can to contest almost every single item on it - they had clearly just recycled an old inventory from years before and not bothered to do a new one (despite charging for it). Upon leaving the property we were charged for 'items missing' using the original inventory rather than my amended one.
- Left an abandoned car in our driveway for a year despite having promised to remove it. I eventually organised for it to be removed myself.
- Resorted to intimidation and threats in more than half of all interactions (after they had our money).
This is just what comes to mind off of the top of my head several years later. There was more. Would never, ever use this company for any reason, no matter how good the property looks.
EDIT: take a look at the way that the MD responds to poor reviews by throwing accusations, claiming that complainants were not real tenants, whining about his hurt feelings and generally acting in a matter unfitting for a person in that position. Consider whether you want to deal with someone who resorts to such tactics in public. Imagine what depravities he would sink to when he has your money and the threat of eviction to level.
Matt · 20 April 2018
★★★★★ 5/5
GoogleJon Rosi have sold two properties for me. Jon has been brilliant both times, he's helpful, informative, realistic and calm. One was a property a couple of years ago that I was renting out and we sold it quickly, effeciently and painlessly at full asking price (with my tenant in) - everyone was happy with the process and outcome. This year I relocated and Jon did a brilliant job again. In a slow market we achieved a solid price, overcame some unexpected challenges and Jon kept the process as smooth as possible. Great lines of communication and support. Im really happy in my new home A massive thank you Jon (and team).
Clare · 2 March 2018
★★★★★ 5/5
GoogleJon Rosi and his team have sold two properties for us and it has been a pleasure dealing with them on both occasions. The agent who arranged viewings for our property was great at communicating, always polite, friendly, very organised and helpful. I would thoroughly recommend their services to anyone. Jon Rosi and his team supported us throughout, ensuring that our Sale went through smoothly, and quickly!PositiveResponsiveness, Quality, Professionalism, Value
Rachel · 20 June 2021
★★★★★ 1/5
GoogleI rented a flat by jon rosi for a year. I would not reccommend this agency. It took more than 1 month to return my deposit. When I emailed Karen I got no reply. Everytime I call them they make different excuses, like I was on holiday, we are waiting for your bank detail, we are processing. They had new tenant but our deposit was still with them. I got my deposit back only after I called Small claim court. When I called them to ask for my deposit they were not very polite to me. Very bad experience with jon rosi.
Sabina · 30 March 2024
★★★★★ 5/5
GoogleI have lived in a property managed by Jon Rosi for almost 10 years, for a large part of that time with Karen C. We are sad to be leaving because as an agency they are highly efficient and professional with a family feel. Any problems we've had have been resolved quickly with understanding of how it could impact on us.
Karen in particular has been fantastic in keeping us up to date with any changes, helping to resolve queries and managing our check out with her friendly and professional manner.
I highly recommend Jon Rosi as an agency. Karen C is an absolute credit to them. Thank you for everything.
Izzy · 30 March 2024
★★★★★ 5/5
GoogleThe team were extremely helpful in showing me prospective properties prior to my move and ensured a smooth relocation period. All queries regarding the property were answered in a timely manner and addressed as appropriate. Karen and the team were very accommodating regarding the move out day and time to ensure a smooth transition to my next address. Thank you for the lovely stay
Harry · 1 March 2020
★★★★★ 1/5
GoogleSECOND ATTEMPT POSTING THIS (AFTER THEY TOOK IT DOWN)- I really have copies of this so if you would like me to post everyday I can definitely do that!
Oh, I was so looking forward writing this message.... well well, Jon Rosi = nice'ish small company at first sight... gosh!!! don't get fooled by this rude, incapable, unprofessional bunch of people!
I highly recommend everyone reading their reviews before renting anything from them as I haven't and now everything makes sense.... well, lesson learned!!
About the reviews bit: it's so funny how their 'ADMIN' or maybe the actual OWNER replies directly to all of the BAD reviews and always with a silly excuse, there’s always something that will get explained in such a way so it's never their fault. The most common reply I saw for the 1-2 star reviews is: However when we enter your name into our system you are not recognized as being one of our tenants...etc etc. --> I bet she has this script prepared and just copy-paste it there every day.
One time I called in ''with an urgent matter'' and after a few minutes debating with a very rude lady she hangs up on me two times. Of course, I have recorded all the phone calls with her as she did it TWICE!
They also have a massive problem when you request information to be sent in an email, they will just tell you: we don't need to email you this! .... literally on a rude tone, formulated like that.
Read reviews by: Lester Eb, Mihai Buleu-Hoza, Daniel Fairchild, Mohammed Imran Malik, Joshua Silverwood, saadiq cornelius, Ntina N, Lottie Freeman (good comment, I feel for her with every little bit), James Banks (must read their reply for this one hahaha), Matthew Charman ......and the list continues.
If you wanted to rent from them, and now you are NOT...I can only say well done! <3
PS: For JR Management: Don't bother replying to this, I don't care reading your copy-paste comments.
PPS: I wonder how long it will take them to delete this review??? :D ;)
- By the way, not everyone has their actual name for their google account...... Just a little FYI for the lady who's checking their database. :))))))
PPPS: I wonder when they will deal with the maintenance report, I have emailed them about on Nov 30, 2017, but never got solved! Yes, 2017!!!!
PPPPS: They might charge you for 0.000001mm of dust at the end of your tenancy after your flat has been cleaned professionally! So glad I am no longer with them.
Peace
Julia · 30 July 2019
Agent replied
Dear Ms Boomm
Just so you understand we do not remove google reviews only google can do that and our replies to reviews are not copy and pasted as you have suggested but done by myself.
I am sorry to read that you seem so dissatisfied with our agency and that you couldn't wait to have posted your review and only wish that you had raised these issues with myself during your tenancy as I would of been only too pleased to look into them for you.
As you say not everyone posts with their real name so this would be hard for me to fully be sure of which property you rented via us.
However I was advised by a colleague that they had a conversation with a tenant that said they had recorded them following the tenant advising us that they had locked themselves out. I spoke to another one of my colleagues who advised me that they attended the property even after she had officially finished her working day to let the tenants in after locking themselves out. I was lead to believe by my colleague at the time, that they were of the understanding that the issue was resolved.
As said, I am not sure if the scenario above is related at all to yourself but please feel free to contact me on the office number if you wish too discuss this, or any other matters that you were dissatisfied by.
Yours sincerely
Jon Rosi
★★★★★ 5/5
GoogleI have used Jon Rosi for over 5 years as a tenant. Karen Brown has been excellent. All maintenance issues are promptly addressed. They seem to have a short-notice fix-it person on hand for any issue. A completely different experience in …
Hashim · 13 April 2023
★★★★★ 5/5
GoogleExcellent service. The agent (Amy) helped us during our moving in and she was very polite, knowledgeable and extremely friendly. She made the whole process simple and quick.
I’d definitely recommend everyone to use this agency as they are very professional.
Thank you so much Amy for all the help :)
Avita…PositiveResponsiveness, Quality, Professionalism, Value
Avita · 27 August 2021
★★★★★ 1/5
GoogleHaving been a tenant with Jon Rosi, I can say the experience throughout my time being with them was very very problematic. They never stick to their agreed appointment times and refuse to contact the landlord when there is an issue within the property. It makes me wonder what they actually do during office hours, because they are certainly not managing properties. I had to wait 4 months to get some roof tiles replaced... the problem got worse as the months went by. I was left with a mould covered wall which they claim to have been caused by me. I then explained about the leaky roof and they then denied all knowledge of it. Such liars.
Poor service and a bunch of thieving liars. I will never be renting through Jon Rosi again.
DISGRACEFUL COMPANY!
Saadiq · 2 March 2017
Agent replied
Dear Saadiq,
I read your review with some interest and discussed it with all my colleagues. However, we were all unable to recall the events you are referring to and when we added your name into our system we could not match you to any of our properties or tenancies.I am not sure what you are accusing us of thieving? Our landlords roof tiles? Please feel free to contact me at my office and I will do my best to investigate your concerns, if indeed you were a tenant of ours or if this was just a bad review in an attempt to tarnish our reputation.
★★★★★ 1/5
GoogleI rented with Jon rosi for 2 years, never missed rental payments and communicated everything as I understand the business well. Sadly upon ending my tenancy and moving to a bigger place they decided to forget all of what they agreed and started lying. Thankfully I kept all of their emails and correspondents but I am now having to take them through court. There are many agents around the area who you can choose from, I would advise you look for a proper company who you can trust rather than a one office chain of amateurs and thieves. People think estate agents have a bad name, well Jon rosi are the type of agents that make that happen - avoid at all costs and save yourself the hassle.
James · 2 March 2017
Agent replied
Whilst I appreciate that Google offers a platform for both criticism and praise of a company’s dealings I do feel obliged to respond to your comments.
I do not believe we are armatures but yes, we are an independent estate agent with one office and have been successfully trading for 18 years now. We are also members of The National Association of Estate Agents (NAEA) which is under the umbrella of The National Federation of Property Professionals (NFOPP) and we have our client money protection scheme with them. We are also members of The Property Ombudsman along with being a core member of The Tenancy Deposit Scheme (TDS) and abide by their codes of practice.
I do take offence at our Agency being referred to as thieves, as thieves we are not.
We are not aware that a court situation has arisen but that is choice should you wish to do so. If however you are referring to deposit funds being sent to the TDS for award and adjudication following the independent inventory clerks report, then I would like to make it clear that any sum of monies awarded in the landlords favour go the landlord or to the landlords contractor to pay for any rectifying works and our company makes no profit from that. In putting any disputed amount forward to the TDS both Landlord and Tenant would agree to accept the TDS decision in how that is awarded.
We are not unsympathetic to certain situations and I believe we demonstrated this at the end of your tenancy and took this into consideration with the final check out and inventory clerk’s attendance.
As I have said above, I do understand that criticism may be forthcoming in Google reviews and my response is not to antagonize you or the situation in any way but felt a response was in order.
I genuinely do wish you and your family well and hope that you have settled in your new home.
Jon Rosi
★★★★★ 1/5
GoogleAbsolutely the worst Estate Agent that I have ever had the misfortune of using for a number of reasons:
1. They make appointments with you to visit the property, to which you hang around all day to find no one turns up.
2. They give you a 5 day window in which someone may enter the property, rather than a specific time and day.
3. Fail to fix major problems within the property. We were left with a damp and mouldy back wall for 4 months. We have since left the property and nothing has been done. They never even relayed the problem to the landlord.
4. On leaving the property, they tried to charge us for dust in the property, despite it being professionally cleaned throughout. The landlord agreed with us that this was not fair and removed the charge.
5. They kept our deposit for 2 weeks after moving out. We kept calling and trying to get it back, only to be fobbed off with more excuses.
6. THEY NEVER ANSWER THE PHONE OR GET BACK TO YOU. Honestly, it takes a week via email to get anything - and it's usually answered by someone inept.
7. If you are thinking of using them to sell your property - the lady that showed us around ours was possibly the worst sales person ever. She did not talk about the property once and simply said she didn't know in answer to any questions. The only thing she did actually talk about, was how cold and tired she was. Luckily, this property sold itself!
8. Most of the staff have an attitude problem.
Lottie · 2 March 2016
Agent replied
I was saddened to read your review of our agency and that you had not raised these issues directly with us in the first instance as I would have been only too pleased to have investigated and responded accordingly. I have looked into the points you have raised and can only apologise if any appointments were not kept after being arranged. We always try to keep any prearranged appointments and likewise endeavour to keep the same practice with contractors attending to carry out any works. The leak in the property's roof was an unfortunate event but we manage the property and not the external areas of the flat which is controlled by the block management company. Having looked at my colleagues email communication when you reported the leak to us, I can see that she not only reported this correctly she had also reported this to your landlord. I am to understand that the block management contractors did not manage to cure the problem on their first visit but did so following another contractor attending when we were made aware that the problem was not resolved. Again the landlord was made aware of this and the problem is resolved and rectified. We use independent inventory clerks to compile the check out report and this report mentioned that some additional cleaning was required. However we where not advised in the first instance that your landlord had decided to waive this cleaning and only advised us at a later date as I believe you had communicated directly with them. Once we were aware of this decision we were able to resolve and release your deposit. I am somewhat surprised as to your comments regarding who showed you the property in the first place. If this was our current lettings negotiator then she been with us for nearly four years and I have only received comments of praise regarding her actions and always found her to be very professional, as has been commented in another review. I have also seen in my investigation into this, that your most recent correspondence with our agency, following you moving out of the property, asks after my colleagues well being and if we could forward any post for you that arrives at the property. Whilst we would advise you that a postal redirection order should be put in place by yourself with Royal mail, I can confirm that my colleagues have previously forwarded some post to you and that they have since contacted the existing tenants and asked them to bring any post received into our office in order that it can be forwarded to you as requested.. We would like to reassure you of our best attentions.
Jon Rosi
★★★★★ 5/5
GoogleI have rented through Karen Brown and the team at Jon Rosi for a number of years now, and I have found them to be professional , helpful and approachable. If I have ever needed to contact them for any reason their response has always been prompt and straight forward! Much appreciated!!
Emma · 18 September 2021
★★★★★ 1/5
GoogleWhile walking down the London Road, a branded Jon Rossi vehicle was blocking the pavement. DU63 VYD. When I phoned to complain because I had had to push my pram into the road to get round, they could not have cared less. I asked for a call back from a manager and was told they would be much too busy to speak to me. An apology would have been nice. Terrible lack of customer service!
Lester · 2 March 2019
Agent replied
Dear Lester having read your review I have discussed this with my colleagues and would like to respond accordingly, although firstly, I do apologize for any inconvenience this may have caused you.
At the time my colleague was attending a property that is currently unoccupied and has off road parking but unfortunately someone had parked a car in the space that is allocated to the property leaving her nowhere to park but in front of the property. She was only attending the property for a very short period and I am sure had she known that this was causing you an inconvenience she would have moved the car for you. I am also advised from another colleague that when you called our office to complain about this they also apologized for any inconvenience that you may have been caused. I believe you asked to speak to a manager but my colleague advised you that I was out of the office and would not be able to get back to you until the following Monday or Tuesday as you where calling on the Saturday. As promised I will attempt to contact you and offer a personal apology and hope that this is satisfactory to you.
Once again our apologies in respect of this.
Jon Rosi.
★★★★★ 1/5
GoogleVery bad communicators when tried to make an offer for one of their letting properties. Had to call them more than 4 times and sent them emails and always said they will get back to me, but they never actually did. Even if said I'm interested in the apartment at the moment of the viewing, I never managed to get a response on my queries regarding the property and they have probably given it to somebody else.
Dina · 2 March 2017
Agent replied
I was sorry to read your review of our agency and discussed this with my colleagues who showed you the apartment and dealt with your subsequent enquiry. I have been advised by colleagues that you viewed an apartment with us on a Saturday that had additional viewings on the same day. I believe my colleague who showed you the apartment advised you that she had additional appointments and may not be able to get immediately back to you as they would not be returning to the office until later that day. When you spoke again to our office on the same Saturday they again advised you that we had not been able to speak to the landlord and ask if he would remove items of furniture that you would not require and that you were requesting the property to be held for a couple of months for you. You then contacted us first thing at 9.00am on the following Monday and again we advised you that we had not been able to gain a response from our landlord but we would discuss your interest in the apartment with him. Unfortunately our landlord did decide to proceed with another offer on his apartment where he was not required to remove any furniture or hold it for a length of time and I am to understand that my colleagues relayed this information to you as soon as we had a response from our client. I do hope that this clarifies any concerns that you may have had and would like to reassure you that we do try our best in relaying all information in a timely manner and when we are able to. I also hope that you have found a suitable property now and wish you well with that.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
