Trusted Agent profile · Reading, Berkshire
Verified
★★★★★
923 reviews across 2 platforms
46 Market Place, Reading, Berkshire, RG1 2DT
Part of Chancellors, see every office.
Chancellors's office in Reading, Berkshire, at 46 Market Place, is rated 4.3 out of 5 across 923 reviews on two platforms, including 570 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
1/5
FacebookThe worst possible agents I have ever had the misfortune to know. They refuse to organise any viewings to anyone other than a cash buyer ! Where do they expect you to live when your house is sold ? The rudest,most condescending,arrogant people in the world. Are chancellors trying to control the whole property market with their aggressive tactics?I would never market a property with them as they refuse to allow viewings.
agree
5/5
GoogleAchilles is very helpful with prompt replies.
Hi Tokaj, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleI am happy that I have found a property for rent through Chancellors! I would personally appreciate Luis Allwright for his end to end stellar support beginning from identifying a suitable property and to the contract execution! He has kept me informed of all the progress! Kudos to Luis!
Thank you for leaving us this great review Benjamin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleDean from chancellor's was of utmost help in closing my application and helping me get a place of my liking and preference. I dealt with a whole range of other agencies in town but chancellor was by far my best experience so highly recommend, Dean and chancellor for estate related services. thanks again dean.
Hi Aishwarya, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleChancellors provide great real estate service in Reading. Specially, I would like to appreciate Dean Smith Marla and Achilles for providing excellent support to during property viewing and guiding through end to end process. I highly recommend Chancellors for property to rent and sale.
Hi Prakash, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
FacebookI would be very careful about letting a property through Chancellors. We sadly used them for a year and found them to be of very little help. It appears that they allow tenants to damage your property whilst living there and give you zero support in claiming this money back out of the deposit. They act through a sub company called Thameside management and the staff there are neither knowledgable or helpful.
Hello Lewis and thank you for your feedback. Please get in touch with us via seniorsupport@chancellors.co.uk with details of the property address in question so that we can investigate. Thanks in advance.
5/5
GoogleChancellors are a brilliant estate agency. I had a two very informative, professional viewings with Ella. She took the time to understand our requirements from a home and detailed the pros and cons within both houses. I would highly recommend to anyone in the area.
Hi Jack, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleWent to Chancellors after being left down by another agency and I cannot recommend enough. Dean Smith was incredibly helpful and informative and we are now settled in our new flat! Thank you once again for your efficient service.
5/5
GoogleChancellors, overall is very reliable and helpful agency. We saw few properties with Ella. She was very professional and courteous. She understood our requirements very well and was very honest in her suggestions and advice. One of the best property advisors we ever came across...
Hi Khurram, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookHighly recommend James Livingstone in Aylesbury branch. He's very helpful and good following up! Amazing Aylesbury team too!
Thank you Cora for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookVery happy with the service provided, Francesca Deacon has been managing the property and has been efficient and very helpful
Thank you so much!
5/5
FacebookSean Randall has been very impressive. My tenant, a good guy, has had to leave, and Sean has been top notch in working through the things that need to be done and arranging them all. He's even kept me posted with what's happening. Can't ask for more than that :) Best wishes Bob Gilbert
5/5
GoogleHe has been Amazing helping with all the details I wanted and receiving calls and mails promptly,I would always recommend them at any given time.
Thank you Emmanuel for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI've mainly dealt with Lawrence at the Reading Branch with the day to day communication for the sale of our property and have been pleased in the way he has always responded to my calls and enquires and importantly has always returned calls promptly. Lawrence many thanks for all your help.
1/5
FacebookI’ve lost count of the number of times I’ve had ‘George’ from Chancellors (Slough) leave me a voicemail, despite emailing them to ask them to stop! Arranged a viewing, they didn’t turn up, which is why I’m not interested in having anything to do with them. When I phoned them, no one seemed to know what was going on! My husband wasted his day off waiting around for them.
Good Afternoon, thank you for taking the time to write a review. I am sorry to hear of your negative comments. Please could you forward your details to seniorsupport@chancellors.co.uk so that we can investigate this for you? Many thanks.
5/5
GoogleI have been dealing with Luis from Chancellors and the experience has been great. He is polite, prompt and very collaborative with his approach. It’s been great dealing with him on our apartment search. Looking forward for the completion of our search and move in as well.
Thank you for leaving us this great review Sunil, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookVery professional and so quick Rebecca Chen was updating me all the time she and everyone was very helpful, I'm happy I bought my dream home finally with no complications and I didn't need to worry about anything as a first time buyer, thank you Chanclers, special thank for you Rebecca Chen 🌷💝
5/5
FacebookAmy Lyons has been an incredible help and really helped explain the renewal process with me in great depth. Fantastic service.
Thank you Lawrence! Glad I could be a help!
5/5
GoogleIt was actually a nice viewing experience with Ella Hunt, she’s so professional and kind Thanks
Thank you Okoro for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleGreat experience with Adam from Chancellors who has supported us in valuing and marketing our property
Thank you Connor for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleOliver was a fantastic help in finding our new home. He was the best agent we've dealt with in months; he knew all the information about the property , was friendly, approachable and was quick to get answers back to us. Couldn't have asked for more! Thanks again Oliver.
1/5
GoogleUtterly incompetent, 2 weeks since they said they were going to sell my property and they have not even put it on the market. Stay away, they try to charge the vendor for work they have not done and don't tell you about the charges before you sign the contract.NegativeResponsiveness, Quality, Professionalism
Thank you for bringing this to our attention Antonio, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to caitlin.greaves@chancellors.co.uk? Thank you.
5/5
FacebookThe Reading staff were incredibly helpful with my interest in letting, Josh went out of his way to help me.
Thanks Lara, I'm glad we could help, all the best.
5/5
FacebookJayne Morris (Kington/Leominster Offices last year) was always cheerful and full of fun. At the same time she got on with the job and got things moving in all senses of the word. She found me an excellent rental which I needed between selling and buying. I would certainly recommend Jayne!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Reading won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent.
