Every review we hold for the Rawtenstall office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWhen rang in to book appointment have been advised that latest they can do is 4pm so we booked appointment for 16.00. We were running slightly late due to traffic so at 16.02 I rand office to advise them about it and been told that it's OK. We got to address at 16.08 and knocked on the door but there was nobody there. I rang office again and lady on the phone advised that agent couldn't wait any longer as she had another appointment! So what do you take customers contact details for? Why agent didn't ring us to advise????? Not very professional Poor customer service
Miss · 29 May 2019
Agent replied · 28 May 2023
Thank you for your comments however, having examined our phone logs, it is clear that your timings are not accurate. Yes, you did ring us at 4:02 to advise you would be 5 minutes late, but our agent on site waited till 4:10 and you still hadn't arrived, so out of courtesy to her following appointment, she had to leave. We are exactly the same as a doctor, dentist or solicitor in that we have to keep to timings throughout the day, otherwise there is a knock-on effect to other clients who attend on time and this would not be fair to them.
We understand that factors sometimes occur which are uncontrollable, but we have to build in travel time taking account of traffic, road conditions and distance and on this occasion it seems unfortunately, that you did not allow enough contingency for this yourselves. Our agent left in good time to travel the 12 miles from her previous appointment and arrived at the property you booked for in good time.
We wouldn't ring you to advise that we had to leave if you hadn't arrived, as we had already allowed the same amount of time again on top of the amount that you said you would be late. We have also had experience of people not turning up at all despite claiming they would do and as above, this then impacts on other clients' appointments unfairly.
Finally, you are wrong to say that 4pm is the latest time we do appointments. On this occasion, for this day and this specific property it was the case, due to pre-booked appointments following on afterwards, (hence why our agent could not continue to wait for you indefinitely). We always try to accommodate wherever possible, but there is a limit to how long we can allow someone who is late, to unfairly impact on all subsequent appointments.
We wish you well with your property search in the future and would of course, be happy to rearrange an appointment for you at a mutually convenient time - please feel free to contact us if you would like to reappoint.
★★★★★ 1/5
GoogleShocking service, I went to a view a property a month ago which I stated I wished to apply for. However they have never got back to me however luckily I found a better house for me with another company. The whole viewing process was a rush as the lady showing me around said she only had 10 minutes as she has two other jobs to get to as they book so many in and was talking about how over worked she is.
They could of at least kept me informed through the process.
Rochelle · 29 May 2018
Agent replied · 28 May 2023
Thanks for your comments Rochelle, we will certainly take them on board as we always strive to provide the best possible service we can.
We do note however, that you have never completed an application for any of our properties and the one that you did view, was removed from the market by the Landlord due to their seriously ill relative needing to move in to it. While we try our best to always help, the Landlord of a property is our client and we must respect their wishes and follow their instructions throughout.
We wish you well in your new property and hope it goes well for you. We presume you successfully completed an application for that one? Should you need us in the future though, do feel free to come back to us and we will help where we can.
Regards,
Farrow & Farrow
★★★★★ 5/5
GoogleWe sold our house with Farrow & Farrow and they went above and beyond. We had to ensure that our sale went through before a recent government change in law meaning that anyone buying a second property would be hit with an additional 3% stamp duty tax charge. F & F helped us by quickly identifying buyers from their extensive database who would likely want the type of property that we were selling, contacting the potential buyers and promoting our property. Once a buyer had been identified, F & F kept us updated on a daily basis as the impending deadline for the new legislation was approaching. F & F also contacted the solicitors to ensure that there were no delays in the sale process. Thankfully the sale went through in time. We purchased our new property through F & F and again the process was handled professional and speedily to ensure that we were not hit with the additional 3% charge saving us a lot of money. I would highly recommend Farrow and Farrow and say that they are the top of the game in my opinion.
Chris · 8 July 2017
Agent replied · 28 May 2023
Thank you Chris & Laura for your review.
★★★★★ 5/5
GoogleAbsolutely blown away by Emma and her team! Our house sold in no time, the pictures we’re amazing and the whole thing was hassle free!
I cannot recommend Farrow and Farrow enough, if you want the best in the game to sell your house I suggest you use them 🤍 …
Katy · 28 May 2021
★★★★★ 5/5
GoogleThe whole team at Farrow and Farrow have been faultless from start to finish. We were both selling and buying a property with them and they made the whole process incredibly smooth, even when a few problems arose!
Thank you so much to the whole team, we’re in our dream home and it’s all down to you.
Gabby and Tom.
Gabby · 14 April 2024
★★★★★ 5/5
GoogleThank you Peter, Emma and all the staff Farrow & Farrow. Wow, our property was let within one week! As always your knowledge, experience and service is simply......The Best.
Cheers Linda Atkin
Linda · 7 July 2022
★★★★★ 1/5
GoogleStill not got over my experience with this place.
I allowed this place to sell my house and show people around for me while I was at work.
I come home after work and found the front door have been left unlocked.
The owner of farrow and farrow blamed me and denied their staff never left door unlocked.
The owner said I left door unlocked when I never had front door key as I only had 1 key which farrow and farrow had.
This review will probably get a B-S response
Si · 28 May 2022
★★★★★ 1/5
GoogleI have rented a property out through Farrow & Farrow over a month ago. Property rented within a few days, however has taken over a month to receive paperwork and inventory details. They have failed to send these to me on numerous occasions via post & email and ignored numerous emails from myself chasing them on a regular basis. Poor communication & service.
Chris · 8 July 2017
Agent replied · 28 May 2023
Hi Chris - We're sorry that you felt this way about a delay in communication - we put a lot of effort in to your property and finding you a suitable tenant, which as you say, we did within 2 days. You should have received everything you needed but if there is anything outstanding, please drop us a line on rent@farrowfarrow.co.uk Thank you
★★★★★ 5/5
GoogleHaving Farrow & Farrow as our estate agent was an absolute dream! From Emma first coming to value our property, to listings, to a few phone calls with Seth in between, it was an absolute pleasure to work with them. Can't thank them enough for how amazing they were and would highly recommend. :)
Beth · 20 May 2024
★★★★★ 5/5
GoogleA great big thank you to Peter, Emma, Wendy and the rest of the team. House sold in 6 days after 3 viewings and at full asking price (which was considerably more than other agents had suggested). Top class service from start to finish.
Alan · 29 May 2019
★★★★★ 1/5
GoogleTried to arrange a market appraisal when I finally spoke to someone they promised to get back to me, they didn’t, so I rang again and was told I’d have a reply after lunch, I didn’t I rang again this time no reply so gave up and put my property on the market with another agent who sold within 48hrs. Their attitude is rude their professional is none existent. I have spoken to umpteen people since who have had similar experiences, unable to contact or ignore viewing requests.NegativeResponsiveness, Professionalism
Caroline · 27 August 2021
★★★★★ 1/5
GoogleAfter dealing with Emma, Peter and Jackie I thought it best I warn people about the way they operate. All nice as pie to begin so they get their sale, but when you have any problems or outstanding issues with the Building vendors they represent you won’t get any help. Be warned....
Scott · 28 May 2020
Agent replied · 28 May 2023
Scott - kindly remove these defamatory and simply inaccurate comments. To say we have provided no help is totally inaccurate - we have passed on every single one of the numerous emails you have sent us to the developers, as you know. You have also been asked to remove similarly spurious comments you have made regarding the developer's solicitors. You are taking out your angst on the wrong people in an attempt to generate a reaction.
If you bought a bag of Walkers crisps through Asda and there was a manufacturing issue with those crisps, you would not leave an adverse review about Asda as they were not responsible. In the same way, Asda cannot resolve the manufacturing issue either. This is exactly the same here in that, while we have passed on your emails, we cannot deal with the problem you are having. I must revert you back to our previous email where we advised you to pursue this through your solicitor with the developer formerly, as it is only the developer who can resolve the matter for you and with whom responsibility for this lies.
We are extremely disappointed given the amount of time, assistance, extra viewings we have accompanied for you and access to the property for your contractors that we have arranged, in excess of what would be consistent with a normal purchase, that you have now decided to resort to adversely reviewing us in order to attempt to get your issues resolved, especially considering that they are totally out of our control. We trust you will reconsider your comments and remove them accordingly in light of the above.
★★★★★ 5/5
GoogleProfessional, friendly, efficient & simply a pleasure to deal with. Jackie was amazing throughout everything, even working from home and keeping in touch. Peter was a gent also. Thank you both. 🌟🌟🌟🌟🌟 …
Nikki · 7 July 2020
★★★★★ 5/5
GoogleExcellent service from all the team. Right from the start they were very pro-active in securing lots of viewings with clients who had a genuine interest in our property, not just arranging viewings for the sake of it. Highly recommended and would definitely use again.
Claire · 15 April 2024
★★★★★ 5/5
GoogleOf all the Estate Agents I've used to buy a bungalow, Farrows is very much the best, providing service second to none and all within the one friendly branch. I'd definitely highly recommend Farrows
Eileen · 29 May 2017
★★★★★ 5/5
GoogleAmazing service from Emma and the team every step of the way. The comprehensive and systematic approach taken by Farrow and Farrow was far superior to other agents I have used in the past.
Andy · 29 May 2017
★★★★★ 1/5
GoogleHave never come across a company so inept at simple day to day business activity. Less than helpful and arent willing to acknowlage when they have facts wrong. Would avoid at all cost.NegativeResponsiveness, Quality
Tom · 27 August 2021
Agent replied · 28 May 2023
Thank you for your comments however they are not true. You did not want to be referenced for a rental property due to an issue you knew would prevent you from passing this and wanted to avoid referencing by paying upfront. When we explained you had to be referenced you completed the application with details which did not match previous statements about your position. Unfortunately this would not be satisfactory for our client whose instructions we must follow, but this is not a failing of ours. We wish you well with your ongoing property search in any event.
★★★★★ 5/5
GoogleAt last a forward thinking, modern & fast moving estate agent, unlike other agents in Rossendale. Excellent area knowledge giving realistic property valuations. Always available for contact & advice. Not just an office hours company. Superb photos and accurate descriptions giving your property the best opportunity in a very competitive market. Not only advertising your property but actively matching it to possible buyers. Would definitely recommend and will use again.
Graham · 7 July 2020
★★★★★ 3/5
GoogleNot friendly company
Anna · 14 April 2024
Agent replied · 28 November 2023
Dear Anna - Thank you for taking the time to leave a review however, we see from our CRM and email systems that we have no record of any contact from you since 2019. Your review as a result would be 4 & 1/2 years after we last dealt with you and therefore not represent our business presently. Thank you again
★★★★★ 1/5
GoogleAwful service. Farrow & Farrow manage a rental property for me and I constantly struggle to get them to pay me my rent. I phone virtually every week and never receive a call back.
Sadie · 22 April 2024
★★★★★ 5/5
GoogleVery professional and easy to deal with, would advise any potential house buyer or seller to use this company.
I have used Farrow and Farrow again to handle the sale of another property of mine and again the service was first class all during a pandemic with which they seemed to excel despite all the restrictions and constant rule changes.
Highly recommendPositiveProfessionalism
Mathew · 27 August 2021
★★★★★ 5/5
GoogleThe lady who showed us around the house was polite and very professional. We both went to the shop to sign and get keys the man was called Peter. It turned out they was husband and wife they made a brilliant team
I would like to say thankyou to both of you for a pleasant house move
Jarrod · 28 May 2022
★★★★★ 5/5
GoogleFantastic tenant service, so impressed! Small and friendly team who were efficient and communicated every step of the way. Tenant fees were more than reasonable and the best in the local area, no rip-off tenant prices here. This is how letting experiences should be! Many thanks to the team, would definitely recommend and happily use them again if / when we look for our next house to let!
G · 29 May 2019
★★★★★ 5/5
GoogleJust rented a property through farrow and farrow dealt with a gentlemen called peter he was so helpful and made it so easy and relaxing dealt with everything for us and even took the time afterwards to contact us and make sure everything was still ok thankyou so much for all your help
Amanda · 28 May 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
