5/5
GoogleAmanda came to do our property inspection today, and was polite and respectful of our home. The appointment was brief and she arrived on time.
Trusted Agent profile · Ramsgate
Verified
Miles and Barr reviews in Ramsgate
★★★★★
1,589 reviews across 2 platforms
44-46 Queen Street, Ramsgate, CT11 9DZ
Part of Miles, see every office.
Miles's office in Ramsgate, at 44-46 Queen Street, is rated 4.5 out of 5 across 1,589 reviews on two platforms, including 755 Google reviews rated 4.5.
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Reviews
Every review we hold for the Ramsgate office, from every platform, shown as written. First names only.
Google5/5
TrustpilotJake Chamberlain
Jake showed me round 2 properties today and was very helpful and polite.He gave lots of extra advise after the viewing which was much appreciated.Thanks Jake!
5/5
TrustpilotProfessional and attentive to our needs
All of the staff at Miles & Barr were professional and reassuringly attentive at all stages of the rental process from the viewing, referencing and final collection of the keys.
2/5
GooglePoor communication. Wrong utility bills sent and long process to rectify issue, for example, water charges for first 2 months are whooping £200, obvious error, clearly visible on the bill, after 5 emails(3months) forth and back, still not …
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. We do take customer experience seriously and I would like to understand your situation further and help where I can. Please feel free to contact me on e-mail: cx@milesand barr.co.uk. Mark - Customer Experience Manager.
5/5
GoogleFrom my initial phone call to Miles & Barr, through the property valuation, sales & marketing activities, and finally the completion process I have been very impressed with the professionalism and smoothness with which they looked after me …
Agent replied · 11 June 2024
Thank you for your kind comments, Tom. It's great to hear your felt we delivered a professional service when selling your home. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve … More
5/5
TrustpilotExcellent service
I haven't bought a property in over 40 years so was a bit rusty. Everything Miles and Barr have done for me has been excellent, from the initial introduction, both polished and professional to the updates received every ten days to let me know how the sale was going through. Any difficulties quickly remedied, I can't praise Miles and Barr enough. I would also like to praise Ben for his professionalism during the initial meeting and Shelley Webster who has kept me up to date throughout the procedure.
1/5
TrustpilotNot a good experience.
We asked M&B to market our house last autumn and only had a few viewers. The few viewings that did take place, we never had any feedback from the agents. For weeks on end we heard nothing from them. Earlier this year they called me suggesting we dropped the price by £10k to get in before the stamp duty concession ended. But no sale. So I cancelled the contract and put the property with a different agent. A week and a half later and we have an offer at the original (higher) asking price which we have accepted.
5/5
GoogleDuring my tenancy I had more than one inspection done by Amanda Turner who was always accommodating with times. She was always very polite, friendly while remaining professional and respectful of the fact she was in my home not just another rental property.
5/5
GoogleI have rented from miles and barr for the past 12 years, Amanda Turner does my inspections, she's amazing. She is always able to answer and sort out any concerns. She is always happy and friendly which makes my inspections an absolute joy.
5/5
GoogleAmanda came to do the house check today she's a fantastic lady who seems very caring, she asked how the previous issues were going which had all been fixed, she logged a few issues which I have no doubt will be followed up.
5/5
GoogleWhen our tenants recently left our property, the inventory team at Miles & Barr, specifically Daniel Eley, were very responsive and efficient. We had a number of requests and questions which dan resolved quickly and effectively. Very happy with the check out service.
5/5
TrustpilotHelped me through the entire process of…
Helped me through the entire process of getting the house on the market and finding a buyer. The sales negotiator, Louise Daly, was professional, friendly and determined throughout to make sure the sale went through as smoothly as possible in a difficult time. Was genuinely pleased for me when it was completed which was lovely.
5/5
TrustpilotSophie Collins was a great help in…
Sophie Collins was a great help in finding us our latest property to let. Communication was very polite and helpful. We are very pleased. Thanks so much.
5/5
TrustpilotWas seamless from start to finish
Was seamless from start to finish. Anna was very helpful and guided me through all the steps and procedures to get my new place.
5/5
TrustpilotA big thanks to Holly at Miles and Barr…
A big thanks to Holly at Miles and Barr for helping me secure a great flat. Service I have received has been exceptional as I have been looking for sometime.
5/5
GoogleAll of the staff at Miles and Barr were wonderful. A special thanks to Claire for all of her amazing personalized attention and helpful information! Thank you all kindly and we look forward to working with you in the future.
5/5
TrustpilotAmazing experience
Holly Hill is an absolute diamond. Really helped my partner and I land out first rental together. Fast responses and very friendly and polite. We really appreciate the help! :)
5/5
TrustpilotReally helpful service very prompt and…
Really helpful service very prompt and polite. I would like to thank Anna Adamczak for all her help as I am a first time renter.Regards
5/5
GoogleI wanted to write a review in regards my property manager Donna. Since living at my property Donna has always been extremely helpful with any concerns I have or any works that need to be done. Donna's customer service is absolutely outstanding and couldn't thank her enough for all she does.
1/5
TrustpilotBigotted staff with too much power
This company discriminates against single parents of low income. This agent told me they had put my details forward for rental properties when in fact they did not show my details to the landlord at all. I found this out as a family member turned out to be a friend of a landlord but he wasn't shown my details. This is down to the one member of staff having too much 'power' and it going to her head. Shame on you and your colleagues for judging people by thier circumstances.
5/5
GoogleJudith from Ramsgate office was very professional,friendly and helpful. She was well informed on the properties she showed me and went out of her way to collect me from the station. I really appreciated her kindness and help in buying a property.
5/5
GoogleWe’ve always had Amanda Turner do our property checks at our previous home and the one we’re in now, she’s always on time and a very professional lovely lady, we have a great relationship and wouldn’t want anyone else to do them.
5/5
TrustpilotSophie Collins was extremely helpful
Sophie Collins was extremely helpful, cooperative, knowledgeable and efficient. She addressed our requirement precisely and used to respond directly. We salute her and Miles & Barr for such service!
5/5
TrustpilotA big thank you
A big thank you to the staff at the Ramsgate branch but especially to Emma smith the sales negotiator she went above and beyond to keep me informed of the sales progression of my property. We found ourselves in a long chain which we had no knowledge of due to sellers that were less then truthful (not miles & Barr or Emma’s thought but another estate agents negotiator that didn’t even bother to contact us from the beginning)
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