Trusted Agent profile · Ramsgate
Verified
★★★★★
1,798 reviews across 3 platforms
51 Queen Street, Ramsgate, CT11 9EJ
Miles and Barr's office in Ramsgate, at 51 Queen Street, is rated 4.5 out of 5 across 1,798 reviews on three platforms, including 973 Google reviews rated 4.6.
Every review we hold for the Ramsgate office, from every platform, shown as written. First names only.
5/5
TrustpilotBecky was very helpful in assisting…
Becky was very helpful in assisting with our first house purchase.
Thank you for sharing your experience, Danielle. We're delighted to hear that Becky provided such helpful support during your first house purchase. Our team is committed to delivering a seamless experience with professionalism and local expertise. If you need anything further, please don't hesitate to reach out to us
5/5
GoogleVery helpful and informative from valuation to exchange. I was very pleased with the quality of photos and video of my property. Andrew kept me informed and advised throughout the process, and Kristina was wonderful at guiding me through the sales progression. I cant recommend them enough!
Thank you Sara, so pleased you found the experience with our team was a positive one. Andrew and Kristina are incredibly supportive and knowledgeable and always go the extra mile. May we all thank you and wish you well in the future.. Warm regards Michael
5/5
TrustpilotExcellent service
Excellent service, Emily kept up up to date every step of the way, making our move go smoothly and taking off the pressure
Thank you, Tania, for your wonderful feedback. We're thrilled to hear that Emily provided excellent support and kept you informed throughout your move. Our goal is to ensure a smooth and efficient experience for our customers. We appreciate your recommendation and look forward to assisting you again in the future
5/5
GoogleMel has been brilliant and hugely helpful
Thank you for your feedback regarding our senior lettings negotiator, Mel. We are delighted to be able to help you find your new home.
4/5
GoogleAfter having a really negative experience with another local agency, M&B felt like a breath of fresh air. Chloe is excellent - open, honest, direct, and not the least bit pushy. My kind of sales person! I saw a few properties with her …
5/5
TrustpilotGreat Experience
Great experience with Miles & Barr for our first house purchase. Louise was very helpful, and communication was efficient.
Thank you, Izzy, for sharing your wonderful experience with us. We're delighted to hear that Louise, your sales progressor, provided helpful support and that our communication was efficient. We always strive to put our clients first and deliver a seamless experience. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotA great company to purchase through
I purchased my new property through Miles and Barr. Their communication was great from beginning to end, they kept me well informed and explained the process clearly. Their sales progressor Denise was attentive, professional and reassuring. I would most definitely recommend.
We're happy to hear that your property purchase went smoothly. We appreciate your highlighting our clear communication and the reassurance provided during the process from your sales progressor, Denise. Thank you for recommending our services!
5/5
TrustpilotLouise was excellent
Louise was excellent! Communicative, polite, responsive. The whole team at Cliftonville office did a great job handling the sale from start to finish. Would highly recommend
We appreciate your kind words! We're so glad that Louise and the team provided excellent service throughout the sale. We value your recommendation!
5/5
GoogleMel is a calm, friendly and she's got a good sense of humour
Thank you for your kind words about our senior lettings negotiator, Mel. We appreciate you taking the time to leave your review and hope that you are very happy in your new home.
5/5
TrustpilotAlways difficult to choose the right…
Always difficult to choose the right estate agent as there are so many out there. I went with Miles and Barr. They arranged the photos and information about the property. I wasn’t happy with the description and emailed the agent in the evening. The ad was changed and I was contacted first thing in the morning to discuss. Also we were given the help of a sales progressor which I didn’t really think was necessary but in fact, it was excellent. If I was not having a response from the solicitor and had a concern, I emailed Becky and within half an hour I would have an answer to my query. I felt confident in the advice she gave to move the sale forward. Louise in that department was also very supportive. All in all, as good an experience as possible in this difficult market.
Thank you for sharing your experience with us Victoria. We are glad to hear that our support and communication made your journey smoother. It's wonderful to know that our sales progressors Becky and Louise (who helped during Becky's annual leave) provided you with the professional assistance you needed. We appreciate your feedback and are here to help if you need anything further.
5/5
GoogleKate Whittaker in the lettings team has been nothing but wonderful. Communication was super even when abroad with a time difference. Kate kept me fully informed as I had a new tenant moving into my property whilst I was out of the country. Highly recommended.
Heather, thank you for your time to write such a thoughtful review. It is very much appreciated and Kate will be so pleased. She is an integral part of our team and works incredibly hard for our clients. Thank you from all of us. Warm regards Michael
5/5
TrustpilotLouise Daly has been the consumate…
Louise Daly has been the consumate professional from beginning to end once a offer was made. She made sure it completed and was helpful and communicative every step of the way.
Thank you for sharing your wonderful experience, Philip. We are thrilled to hear that Louise provided professional support and clear communication throughout the process. We appreciate your recommendation and wish you all the best for the future.
5/5
TrustpilotBecky White was fantastic
Becky White was fantastic. She helped us all along with our quite difficult transaction. We really appreciated her help. She was friendly, efficient and always answered our emails. Thankyou Becky.
Thank you for sharing your experience with us. We are thrilled to hear that Becky, your sales progressor, provided you with friendly and efficient support throughout your transaction. We strive to put people first and deliver a seamless experience. Your appreciation means a lot to us, and we look forward to assisting you again in the future.
5/5
TrustpilotBig thank you to Becky & Giuseppe for…
Big thank you to Becky & Giuseppe for helping us get through the buying process, great communication throughout the journey
We're happy to hear that the buying process went smoothly for you. We appreciate your positive feedback regarding the communication provided during your journey.
5/5
GoogleGreat agents, great service. Shoutout to Harvey who handles all my requests and answered all my questions thoroughly.
Thank you for your kind feedback regarding our service. It is greatly appreciated and we will continue to ensure we are thorough with our responses to any questions you may have and help you find a property.
5/5
TrustpilotHaving dealt with Miles & Barr I feel…
Having dealt with Miles & Barr I feel compelled to write this review. They are professional efficient and caring. Abi the Property Manager I have been dealing with is exceptional and highly professional. Thank you for looking after all my business. I cannot fault Abi and Miles & Barr
Thank you for your wonderful feedback. We are thrilled to hear that you found our support to be professional and efficient. It’s great to know that Abi provided you with exceptional service. We truly value your business and are here to help whenever you need us.
5/5
GoogleThank you to all the staff at Miles & Barr who were helpful, friendly, efficient and professional. Alice was a pleasure to deal with and nothing was too much for her. I would definitely recommend this company, they listened to what we asked for and were always there to answer any questions we had.
5/5
GoogleHoward was absolutely brilliant during the purchase of our property, he really helped keeps things moving along and was always approachable and friendly. He always tried to make things easier for us and even gave us some tips on the neighbourhood! We would definitely work with him again in the future.
I'm delighted you were so happy with my service, and welcome to Oakwood!
5/5
GoogleThank you to Bobby for showing us around several properties during our buying journey. He was extremely knowledgeable and helpful throughout. Highly recommend Miles & Barr Whitstable.
Thank you, Charlie. We're thrilled to hear about your positive experience with Bobby and his extensive knowledge of the area. Your recommendation means a lot to us at Miles & Barr Whitstable, and we look forward to supporting you again in the future.
5/5
TrustpilotEmily was extremely pro-active in her…
Emily was extremely pro-active in her communication and we felt fully informed during the whole process.
Thank you for your wonderful feedback, Roy. We're delighted to hear that Emily's proactive communication kept you fully informed throughout the process.
5/5
TrustpilotLouise and her team have been amazing…
Louise and her team have been amazing with helping us getting our house, thank you so much
We're so glad we could help you with your new home. Thank you for your kind words!
5/5
Googleextremely professional people, Kate went the extra mile and we couldn't be happier with the service. I definitely recommend.
Thank you Arthur. Kate is a very experienced and competent team member who cares about attention to detail. We are all so grateful for your kind words. Regards Michael
1/5
TrustpilotMiles and Barr The Tenant Fees Act 2019
Tell me, when is an estate agent not an estate agent? Anwser, when they are Miles and Barr. They share a symbiotic relationship with GOOD LORD that is just plain unlawful as I will explain. Miles and Barr Ramsgate, are a letting agent. My tenant is moving out. Stupidly he gave them a £276.00 holding deposit for a new rental (I do not know how much the months rent was going to be) He lost all that money when he failed the referencing GOOD LORD! The Tenant Fees Act 2019 was a law that was induced off the back of corrupt and unscrupulous people masking as genuine landlords and agencies. This Act states that a holding deposit can be no more that one weeks rent at at time. If it is it is, 'An unlawfully retained holding deposit.' One would assume then that the Miles and Barr rentals team would follow this law as a matter of protocol moreover they should have told my soon to be ex-tenant he would lose he's money, after all would they of not had previous knowledge of this happening to prior renters? The next thing that happened was quite extraordinary. Miles and Barr manipulated my tenant and sought to exploit me in a classic case of gaslighting (The Equality Act 2010, Direct Discrimination) They coached him on how not to pay hes last months rent to me. So, lets summarise. Miles and Barr robbed my tenant of £276.00 and then coached him on how to knock me for half a months rent ( like good cop, bad cop) It's just the plain exploitation of the poor and needy. My tenant then started behaving atrociously as Miles and Barr fed him a diatribe of garbage. As i tried to warn my tenant that he was being advised wrongly, he said "My agent has told me I have done everything by the book." Interesting. I have all the evidence on my phone. I have the letter that my tenant said was for the council (now I know it was Miles and Barr coaching them through a made up tenancy agreement. I have my evidence. There is little to say of you. The less the better.
We are sorry to hear of the difficulties you are having with your tenant. Although you do not rent your property to the mentioned tenant through Miles and Barr, we have tried to assist you to resolve the issues that you are experiencing with your tenants finding a new property to move to. The only involvement we have had is through their recent application to rent a property with Miles and Barr. The referencing company failed your tenant’s referencing checks and as a goodwill gesture, we have refunded the holding fee back to your tenants and we retain no further monies from you or your tenant. We understand you are now experiencing issues with your tenant because of them not being able to rent a property from Miles & Barr, which is outside of our control. We wish you all the best and hope that your current letting agent can guide you through what to do next.
5/5
GoogleNow happily settled in our flat we want to sing the brilliant praises of 2 people at Margate branch of Miles & Barr. JESSIE ABBS AND MAX SQUIRES for Lettings. Both members of staff showed commitment when we started our journey to rent. …
Thank you Pat for your feedback regarding your experience with Jessye and Max. We are thrilled to have been able to help you with your new home and hope you are very happy there.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miles and Barr's Ramsgate office has 1,798 reviews across three platforms: 973 on Google, 7 on Yell (across the whole business), 818 on Trustpilot (across the whole business).
Miles and Barr Ramsgate is rated 4.5 out of 5 across all 1,798 reviews, and 4.6 out of 5 on Google from 973 reviews.
Miles and Barr Ramsgate, 51 Queen Street, Ramsgate, CT11 9EJ.
