Trusted Agent profile · Ramsgate
Verified
★★★★★
1,823 reviews across 3 platforms
51 Queen Street, Ramsgate, CT11 9EJ
Part of Miles, see every office.
Miles's office in Ramsgate, at 51 Queen Street, is rated 4.5 out of 5 across 1,823 reviews on three platforms, including 977 Google reviews rated 4.6.
Every review we hold for the Ramsgate office, from every platform, shown as written. First names only.
5/5
TrustpilotI have attended a few viewings now…
I have attended a few viewings now through Miles and Barr and Jake Chamberlain who showed me around today's property was polite, well dressed and considerate of my needs due to my disability. Today was a positive experience for me.
5/5
GoogleGreat service had Sofia. Show me chosen properties. Lovely and polite and senses all questions I had. Made to feel relaxed . With no pressure. Thank you!!
5/5
TrustpilotMiles and Barr were excellent…
Miles and Barr were excellent throughout our difficult prolonged sale. professional and friendly, but most importantly they kept us updated all throughout and turned what could have been a traumatic process into a rather good one. Special shout out to Louise Daly who held our hands all the way!
1/5
TrustpilotSlow to react
From day 1 we were permanently having to chase them to get things right. The photography was terrible and even after a second attempt the photographs did not do the property justice. After threatening to cancel our contract they eventually sent a decent photographer. Incorrect details of the lease were posted. We went into their office many times to get errors corrected each time wasting valuable weeks trying to sell. On their recommendation we furnished and dressed our property but when advised they didn't even bother to view it. We submitted our own photographs which again wasted another week of them getting them posted correctly on the selling sites. GO ELSEWHERE!
2/5
GooglePoor communication. Wrong utility bills sent and long process to rectify issue, for example, water charges for first 2 months are whooping £200, obvious error, clearly visible on the bill, after 5 emails(3months) forth and back, still not resolved and payment being requested. Generally, they are not the worst agency out there but far from good one.
Thank you for taking the time to leave a review. We do take customer experience seriously and I would like to understand your situation further and help where I can. Please feel free to contact me on e-mail: cx@milesand barr.co.uk. Mark - Customer Experience Manager.
5/5
GoogleFrom my initial phone call to Miles & Barr, through the property valuation, sales & marketing activities, and finally the completion process I have been very impressed with the professionalism and smoothness with which they looked after me and guided me through my property transaction. I would definitely recommend Miles & Barr; they know what they're doing.
Thank you for your kind comments, Tom. It's great to hear your felt we delivered a professional service when selling your home. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
1/5
TrustpilotThe worst customer service ever
The worst customer service ever. Lazy and incompetent. Tried to sign us up for 2 weeks just to realise my name was not even on the system but somehow was only my partners name and phone number. Could not get anything done for 2 weeks but when my friend called- local business owner with nice English accent- got 2 viewings in 2 days.Not only failed to inform us about canceled viewing ( that was confirmed by phone call the day before) but also could not keep the word of informing about upcoming properties. Called to book a viewing only to find out that the maximum viewing have been booked, although I was promised to be first one to know if anything suitable would come up.
5/5
GoogleAmanda was lovely as always when coming to check our rented property. Very efficient and polite. Thank you!
5/5
GooglePurchased a property through Howard this year in November and throughout the process he kept me up to date and informed with progress. It is very rare in my opinion that an estate agent is so responsive on text/phone but this was great for us and from a buyers perspective I would certainly not hesitate to recommend him to any sellers, very professional throughout.
EweMove Estate Agents- thankyou so much for your 5 star review of our Estate Agents. We really appreciate you taking the time to review and we hope we can be of assistance again in the future.
5/5
GoogleI have found using miles and Barr Lettings very helpful . From start to finish. I would recommend this estate agent.
5/5
GoogleGreat and friendly staff very thorough Amanda is very professional and polite
5/5
GoogleAmanda was very efficient and was pleasant to welcome into my home.
5/5
TrustpilotThe tricky process of renting a house made easy
We have just found the tricky process of trying to rent a house for the next 12 months made considerably easier through Miles Barr. Natalie Heard, their Lettings Negotiator was professional, friendly and efficient and it has been a pleasure dealing with her and her colleagues.
5/5
TrustpilotAmazing service
Amazing service, everyone I had dealt with went beyond and above. I regret not using them for my sale! I will be recommending them and would use them for a sale. thank youSpecial thanks to the dover branch. especially Louise Daly, Emily Stickler and Joseph Libby.
5/5
GoogleMiles and Barr made a difficult process very easy with great communication and always helpful.
Thank you for your kind comments, Cara. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
TrustpilotGreat service
Joana and her team at Ramsgate office were really helpful in renting our desired house.She's always willing to provide a solution to every challenge encountered.Thank you all for the support and efficient service delivery.I look forward to enjoying your services in the future.
5/5
TrustpilotBrilliant agency that has been…
Brilliant agency that has been fantastically efficient, informative and responsive throughout our letting process. Holly Hill has been an amazing support, engaging, professional and knowledgable, and we have felt that we could really trust her to keep a good pace going with great attention to details. Recommend!
5/5
TrustpilotAmazing
Debbie has been amazing from start to finish. Nothing was ever too much trouble! Very professional and knowledgable. Thank you Debbie 😊
1/5
TrustpilotNever again. bad estate agent.
Absolutly apauling. Don't trust a word miles and bar say.Badly advised into I am sold auction through them. Told it would achieve over the asking price. They'll be 20 bidder. Miles and bar and Auctioneers lied . Didn't even get to auction just insulting offers and pressure to accept. Cancelled after it was a flop. But auctioneer and miles and bar arguing as to who's fault it was that it rolled into another month. But no resolution. Then recieved terms of cancellation. I can't believe these are legal. If viewer or ancestor , girl friends boyfriends or distant relative try to buy within 12 months they will rip seller off for 4.25% of the value sold. But privacy laws mean there is no posible way to check if a buyer falls into there terms.
5/5
GoogleAmanda was really professional, arrived on time and was very helpful.
5/5
GoogleAmanda was on time very professional and delight to speak to.
5/5
GoogleAmanda is always super friendly and efficient with my property visits
5/5
TrustpilotDonna Bogard has been extremely…
Donna Bogard has been extremely sufficient and very professional sorting out any issues or concerns I have had. Very professional.
5/5
TrustpilotVery pleased!
We have had a fantastic experience with Miles and Barr in finding our rental property. In particular, Holly was very prompt in giving extra information on available houses. We were very pleased with the help and assistance of Holly. She did a great job for us.
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