Trusted Agent profile · Ramsgate
Verified
★★★★★
1,826 reviews across 3 platforms
51 Queen Street, Ramsgate, CT11 9EJ
Part of Miles, see every office.
Miles's office in Ramsgate, at 51 Queen Street, is rated 4.5 out of 5 across 1,826 reviews on three platforms, including 977 Google reviews rated 4.6.
Every review we hold for the Ramsgate office, from every platform, shown as written. First names only.
5/5
GoogleHoward couldn’t have been more helpful, friendly and professional in helping us to sell my wife’s flat and buy our dream home. He is very experienced as an estate agent and hugely knowledgeable of the Roundhay market - where we currently live and were looking to buy - so he was perfect!
Thank you for the great review Jonny! We're glad that we can help you buy your dream home!
1/5
TrustpilotTerrible people
Terrible people. Very unprofessional. Use of avoidance tactics. Don’t reply to messages & overprice the properties. I guess if they do sell larger commission onto of all the other extras in v small print. Ask them why they don’t publish photos of their reps. Some would say they are buying their own properties. Please do your due diligence before you chose to use these charletons.
Thank you for leaving us a review. I'd like to take the time to speak to you so I can get a better understanding of the situation. However, we cannot locate you on our system as a customer of ours. If you could please email lisarice@milesandbarr.co.uk, I could look into this further for you. Kind Regards, Lisa
1/5
TrustpilotBEWARE- DO NOT USE
BEWARE- DO NOT USE. The only agent that charge the seller for photos. Before the house went live I was approx £400 out of pocket. Agreed to 12 weeks which suddenly changed to 20 weeks. The sales adviser left so M&B couldn’t confirm the agreed duration. The property was shelved. Not one person viewed in 20 weeks. Only communication was to ask us to reduce the price. It just wasn’t working. I asked to go multiple agents M&B refused outright. I asked to reduce the length of the contract which was also refused. I’m very confused why they still wanted the house on the books. I hoped the manager of the ramsgate branch would be sympathetic but no just rude. I finally went to the head office. This was a waste of time. Still not allowed to reduce the contract length. Miles & Barr are not the company they once were. The reviews clearly tell the story in black and white. I will never use them again. What a waste of 20 weeks.
5/5
TrustpilotVery helpful and professional
Firstly Max always professional and on time and would fit in as many properties as he could. Also Rhian was very helpful and kept us upto date with everything and rang when she said she would. Nothing was too much trouble. Would highly recommend.
5/5
GoogleAmanda is a lovely lady, she's very respectful when walking around the house. Listens to any concerns.
5/5
TrustpilotGoing that extra mile to help
Anna was simply fantastic! I was told the viewings on the property we wanted were full but Anna stayed late and I was able to view the property at last. With property in such demand I didn’t hold out much hope but our application was accepted and we move in today!
5/5
TrustpilotI would like to say thank you to Debbie…
I would like to say thank you to Debbie Mead at the westgate branch. She has gone above and beyond, getting back to me instantly on all matters and going that much further, to ensure we are kept in the loop, communicating every step of the way. She is fantastic at her job.
5/5
GoogleFantastic service, by Oliver Simpson and his team, would definitely recommend to friends and family in the future.
4/5
TrustpilotGreat communication
Great communication from the whole team, Shannon Claringbould has been particularly helpful. However, when we first started the process of applying for the property, our names had been spelt incorrectly and my email address was wrong and it took a little while for this to be corrected.
5/5
GoogleI helped two young people get their first flat during the Lockdown. It was a complex negotiation because the owner was abroad. Through it all Andy O'Connor was incredibly helpful, patient, friendly and efficient. I am very grateful for his support, understanding and encouragement. And the young people are now happily settled in their first home.
5/5
TrustpilotHad a great experience with Miles &…
Had a great experience with Miles & Barr. They were responsive, friendly and reliable throughout the purchase process. In particular, a big shout out to Denise Escott who was always in the know and responded very quickly to my emails, which made things a lot less stressful during the conveyance process.
5/5
GoogleWe just bought our first home, eventually a different property through another estate agent but everyone at Miles & Barr, especially Steve who showed us the Houses they had were really friendly and knowledgeable and helped us through the process. We would definitely recommend Miles & Barr and look with them again.
5/5
GoogleAmanda is great! Very professional, pleasant to deal with and gets things done. Would definitely recommend.
5/5
GoogleAmanda carries out our property checks and is really helpful, friendly and professional. Thank you Amanda
5/5
TrustpilotGreat Service from Emily
Emily was our point of contact. She rang me on a regular basis to keep me updated and was very clear with everything we needed to know. She was fantastic and as a result of her service, will definitely use Miles & Barr again and would recommend them to others.
5/5
GoogleWe had an excellent service from Miles and Barr. They got our property up and running straight away and they even sold it for us with an offer above the asking price. We have been using their services for buying and selling ever since they started around 20 years ago. Thank you again to everyone for your continued great work
Thank you for your kind comments, Simon. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
GoogleIt’s never easy selling a property but Miles and Barr were excellent. They generated a lot of interest and we mad multiple offers. They always kept us fully informed. Overall we would recommend.
5/5
TrustpilotRhian is exceptional
Rhian is exceptional, made moving feel a lot less stressful, always willing to go that extra mile for our family to make sure we were informed, understood and that we got the property of our dreams. Could not recommend her enough!
5/5
TrustpilotHi my experience with Miles and Barr…
Hi my experience with Miles and Barr was one of pleasure! I had a couple of problems with the forms and Anna was very quick with helping me solve them! All round super work! Many thanks on helping me find such a perfect home. Kind regards Jeremy Bushell.
5/5
TrustpilotAmanda Watson @ Miles & Barr is…
Amanda Watson @ Miles & Barr is fantastic, it's so refreshing to deal with a Credit Controller who is well informed, helpful and efficient. In two brief phone calls with Amanda, she has resolved a situation that has been ongoing for several months. Amanda, I really appreciate your assistance. Kind regards, Richard Nash
1/5
GoogleYou should improve your customer service. If you are short-staffed, consider hiring more employees. Currently, no one seems to be answering calls, which affects customer trust in your company. …
5/5
GoogleSuperb experience. Dealt with Anna in lettings. Concise, knowledgeable and responsive. I would confidently recommend.
5/5
GoogleAmanda was very pleasant and polite. I felt very comfortable with her in my house.
5/5
GoogleAmanda was very considerate in organising the property visit and I had a pleasant experience.
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