5/5
TrustpilotEmily Stickler
Good communication from Emily who was very helpful throughout the process.
Agent replied · 24 December 2025
Thank you for leaving us a 5 star review!
Trusted Agent profile · Ramsgate
Verified
Miles and Barr reviews in Ramsgate
★★★★★
1,823 reviews across 3 platforms
51 Queen Street, Ramsgate, CT11 9EJ
Part of Miles, see every office.
Miles's office in Ramsgate, at 51 Queen Street, is rated 4.5 out of 5 across 1,823 reviews on three platforms, including 977 Google reviews rated 4.6.
Reviews
Every review we hold for the Ramsgate office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI've been in the process of viewing houses in Ramsgate and have been liaising with Jade at Miles & Barr. I've seen numerous properties with Jade and each time she's been super helpful and honest throughout the search process and always kept me updated on what was going. Big thanks to Jade.
5/5
GoogleFrom the valuation Stuart was professional, knowledgeable and willing to go that extra step to help us sell our property, all questions and queries have been dealt with quickly by all staff. …
5/5
TrustpilotGood and friendly service from all the…
Good and friendly service from all the staff including Emily.
Agent replied · 24 December 2025
Thank you for sharing your positive experience with us and for mentioning your sales progressor Emily. We are delighted you are happy with our service!
5/5
GoogleHaving recently relocated back to the area, I'm pleased to report nothing was too much for the team at Miles & Barr Ramsgate. From the first 'socially distanced' viewing, to putting forward our offers, right through to moving day - their communication skills and professionalism were second to none. Thank you to James and the team for their excellent service as we are very happy in our new home
4/5
TrustpilotAgents very helpful when viewing…
Agents very helpful when viewing houses; they knew all the information we wanted to know, and if they didn't they would let us know as soon as they found out. Very efficient at getting back to us with any queries about our house purchase. Dan was super helpful and even got back to us late at night when we had some questions. We would definitely use again if we needed to.
5/5
GoogleKatie-Lilly Greenfield and the entire Miles & Barr did a great job in assisting me when I was house hunting. I highly recommend.
Agent replied · 9 September 2025
Dear Kelly, Thank you for your positive review and for taking the time to share your experience. We are very pleased to hear that you were satisfied with the service provided. Wishing you all the best for the future. The Miles and Barr Team
5/5
GoogleExcellent customer service. Had a fantastic experience and stress-free transaction with knowledgeable and experience staff. I dealt with Sophie on the viewing and Virginia throughout the process until we collected our keys. Would highly recommend.
5/5
GoogleAfter losing out on a property I was taken along with my wife to three properties in the Ramsgate are by Sofia from the Ramsgate office She was well informed about each property and able to help with any questions we …
1/5
TrustpilotNew Homes Division update
If I could leave less than 1 star I would!!If you place a deposit on a new property the warranty does not comply with the code of practice. Then when you complain you recieve a letter that blames you as the potential purchaser and is full of mistruths and fairy tales. Avoid at all costs!!Yes I got a reply, that failed to address any of my complaint, and blamed everything on me. Made up the contents of emails which do not reflect the emails recieved. Made other false staments of their actions to cover up their failings. But are not prepared to discuss the evidence with me that demonstrates their failings. They did point out that the warranty provider they relied upon was now based in Gibraltar and covers the EU! It turns out that the original warranty company went into liquidation several years ago!! Perhaps the less than one star was generous. Try minus one!!!!AVOID AT ALL COSTS!!!!
Agent replied · 26 July 2024
Dear Mr Dunne, We can see that your formal complaint received a full investigation and that we’ve shared the factual reasons why your grievance has been closed. We are saddened to hear that you are not fully satisfied with our service. Lauren, Communications Manager.
5/5
GoogleAmanda Turner has been doing six monthly inspections here at 6 Balliol Road for several years. I have found her professional, efficient with good interpersonal and communication skills. She is always on time!
5/5
GoogleMy experience with Miles & Barr was exceptional from the start and I would like to give a special mention to the Sales Progressor Jade who went the extra mile to try and help the sale go through as quickly as possible and in keeping me up to date with information.
5/5
TrustpilotOur purchase estate agents
Miles & Barr were the estate agents we purchased through. Suzanne at the Ramsgate branch went above and beyond to keep us updated as to what stage we were at and was always at the end of the phone or email to answer any questions we had. She also chased up all solicitors involved in the move, more than my own estate agent! Would 100% recommend. 5*
5/5
GoogleHoward was helpful and very approachable. He was really knowledgeable about the property and helped give us ideas about how we could develop it and make it meet our requirements, without any hard sell. He really put us at ease.
Agent replied · 24 July 2026
EweMove Estate Agents- the team were thrilled to read your review, thank you so much, its been our pleasure assisting you.
5/5
GoogleHad a really great experience with Josh at Miles & Barr. He was super responsive, always quick to reply, and managed to arrange viewings at short notice which was a huge help. Very accommodating and easy to deal with, nothing felt like too much trouble. Impressive service, gets 5 stars from me!
1/5
TrustpilotCan’t even do a simple task right would you trust them?…
A simple task saw a parcel of land for sale in deal. The ad as slightly confusing and so as a cash buyer rang the deal office to verify my thoughts and arrange a viewing. This began at 11.am five phone calls later still trying to get some one to ring me back. Finally at 3.30 a call. Guess what I did nt bother answering I was just so annoyed by their un professionalism.i have to say Claudia their receptionist was very polite each time I rang. I am an ex managing director myself in the service industry and was extremely disappointed I hope miles and Barr directors read this they have a lot of work to do. Will not be using or recommending this company to anyone until things improve.
1/5
GoogleBEWARE- DO NOT USE. The only agent that charge the seller for photos. Before the house went live I was approx £400 out of pocket. Agreed to 12 weeks which suddenly changed to 20 weeks. The sales adviser left so M&B couldn’t confirm the agreed duration. The property was shelved. Not one person viewed in 20 weeks. Only communication was to ask us to reduce the price. It just wasn’t working. I asked to go multiple agents M&B refused outright. I asked to reduce the length of the contract which was also refused. I’m very confused why they still wanted the house on the books. I hoped the manager of the ramsgate branch would be sympathetic but no just rude. I finally went to the head office. This was a waste of time. Still not allowed to reduce the contract length. Miles & Barr are not the company they once were. The reviews clearly tell the story in black and white. I will never use them again. What a waste of 20 weeks.
1/5
GoogleRamsgate miles And Barr must be the worst estate agents I’ve ever used. They got me to sign saying they’ve got someone in mind. Nothing came off that just to get me to sign as soon as I signed. I hadn’t heard anything from them for weeks and weeks I rang up to see what was happening, and the agent I was dealing with has left the office and not working there anymore, I asked someone about my property and they haven’t got a clue about it. No one at the Ramsgate agents has even been round my property to look. I rang up to complain that I haven’t heard anything from them and had no viewings at all as soon as I put the phone down after our conversation 28 minutes after I had a viewing what a load of rubbish they must think I’m stupid then after that still hadn’t heard anything for weeks rang up again to say, I still haven’t heard anything from you what is going on with my property for them to say we get someone to ring you back three days later, I get a phone call to say drop the price £30,000, so I done it on their recommendation and still haven’t heard from them so weeks , I rang to and give them two weeks notice to take my property off the market they said yes that’s fine we will do that not even asked me if there’s any problems if there’s anything they can do why am I taking the property off the market nothing from them whatsoever I said to the lady on the phone do I have to do this in writing, she didn’t have a clue and had to asked ask two other colleagues if I had too then came back on the phone and said yes you have to put it in writing, so I could’ve waited two weeks and it’s still Because it had to be in writing The time has come for my property to be off the market on the 29th of November. I have a look on the 2nd of December and still live for sale so ring the office again for them to say I don’t know why still on the market, I will sort it out today haven’t got a clue if that will happen. I can’t understand how there’s nearly 30 staff in one office and you never hear from anyone. God knows what they do so 20 weeks wasted and £200 wasted for photos I had to pay please don’t use you’ll be wasting your time and money
5/5
GoogleI am delighted with the exceptional service provided by Miles and Barr, and I want to give special commendation to Susan, my dedicated agent. Susan's management of my flat has been outstanding. She handles urgent repairs, regular maintenance, and even emergency work with remarkable efficiency. Despite residing abroad, I've been consistently impressed with Susan's communication skills. Her detailed and timely emails keep me in the loop, making the distance between us a non-issue. The Agency's reliable service, coupled with Susan's professionalism, has made my experience incredibly positive. If you're seeking a trustworthy lettings agency with a personal touch, look no further. Thank you, Susan, and the entire Miles and Barr team!
5/5
GoogleLovely staff Amanda Turner is the lady who does my flat inspection and is very professional and leaves me a note so I know she has been very happy with rhe service
5/5
GoogleWe arranged a couple of property viewings, Sophia met with us and was very helpful and informative
5/5
TrustpilotBoth Louise and Karen were very…
Both Louise and Karen were very supportive during the process which spanned nearly five months, the developer was less than transparent and a tricky customer stating that the property would be finished within a month of payment of the reservation fee … both Louise and Karen ploughed on regardless and kept me on board .. I must admit I considered pulling out on many occasions. Well done
5/5
GoogleAlice Saker from the Ramsgate office was extremely kind and helpful going out of her way to help me. Thank you so much!
5/5
GoogleFantastic help and top service by Judith and the team, great and continuous help throughout the process
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