Trusted Agent profile · Ramsgate

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Miles and Barr reviews in Ramsgate

4.5

★★★★★ Excellent

1,823 reviews across 3 platforms

51 Queen Street, Ramsgate, CT11 9EJ

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Miles's office in Ramsgate, at 51 Queen Street, is rated 4.5 out of 5 across 1,823 reviews on three platforms, including 977 Google reviews rated 4.6.

Google logo

4.6 / 5

977

Reviews on Google

This office

Yell logo

1.6 / 5

7

Reviews on Yell

Business-wide

Trustpilot logo

839

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Ramsgate office, from every platform, shown as written. First names only.

5/5

Google

As a potential buyer I have been impressed with Miles and Barr in Ramsgate - particularly with Joshua Fasham Hughes. As I don't live in the area he has had to work hard to build me an agenda of what to see when and has given me an honest …

Heather · 16 November 2025

5/5

Google

Sophia showed me round a property and I was so impressed with how informative she was on the property but also so friendly and professional and put no pressure on me whilst I was looking around.

Dave · 17 March 2026

5/5

Google

Amanda was very accommodating with regards to the visit being booked. She is always friendly and takes the time to speak to us and always asks how my little boy is. She is a credit to your business.

Leah · 22 August 2024

5/5

Google

Positive and responsive buying experience with Howard. Felt up to date and informed throughout. Our queries were answered efficiently and was a smooth process overall. Enjoying our new home!

Sorrel · 24 July 2025

Agent replied · 24 July 2026

Delighted that you are settling in well to Gledhow, it was pleasure to work with you!

1/5

Google

Miles & Barr contacted me about advertising a rental property. They got me a tenant in April (5+ months ago). A tenancy agreement was sent out to the wrong person not linked to my property. Called the office, finally someone got back to me and eventually a new tenancy was send out but with wrong information on it. Called the office numerous times to be told would get a call back. No call, no tenancy. Called and spoke to Simon head of letting. He assured me the correct tenancy would be completed 3 + weeks ago. Still no tenancy agreement. How many more calls will it take to get a tenancy agreement for a service I paid over £300 for? Maybe money should be focused on staff training / customer service rather than advertising? 5 + months later still no tenancy agreement!! Shocking service for the second time I have dealt with them.

Rent · 22 August 2019

5/5

Trustpilot

Fran and Jullie are exceptional

Fran and Jullie are exceptional - so talented, helpful, knowledgeable. We're very pleased with how they both helped us, from start to finish. Will be recomended to my friends!

Shanes · 7 May 2026

5/5

Trustpilot

great service

Miles and bar looked after us every step of the way, and kept us informed throughout the selling process.In particular I would like to mention Shelly Webster who made the process personal and informed us as each step moved towards completion.A huge thank you to Shelly and the team!!

Sue · 7 January 2024

2/5

Trustpilot

Unsure

Unsure. Starting off the selling process but costs seem excessive. A marketing fee of £299 and checks for another £60 seems excessive. Is this normal? Debating changing

Gabrielle · 19 May 2026

5/5

Google

So far, my experience with Miles & Barr has been top notch thanks to George Leonard. I visited from London for the weekend and he arranged 6 or 7 property visits for me. …

Xen · 10 October 2024

4/5

Google

Howard provided excellent photographs and description of my house when it went on the market and kept me well informed about the progress of the sale. Many thanks.

Emma · 24 July 2025

Agent replied · 24 July 2026

Many thanks for your review Emma, and I hope you are loving your new home!

5/5

Google

Really pleased with the service from Harry and team regarding our recent purchase. Fantastic experience would not hesitate to provide my recommendation.

Joshua · 24 March 2025

5/5

Google

Following Amanda's 6 monthly visit, once again we were really impressed with her punctuality, and general professionalism during her inspections. Amanda is always courteous and polite during her visits. Amanda is a great ambassador for M&B.

F · 22 August 2024

5/5

Trustpilot

I can’t thank everyone enough - Especially Lisa Cook

I can’t thank everyone enough. From start to finish the team have been exemplary. Lisa Cook has been outstanding in dealing with my solicitors and keeping me and everyone updated of the difficulties in the chain and how these were being rectified. Thank you Miles and Barr

MM · 18 January 2024

5/5

Google

I have dealt with Michael Anthony for over a decade, having bought a property from them in 2007, rented that same property through them for 3 years when I emigrated in 2013, and finally selling that property through them in 2017. Accordingly, I have dealt with a few different members of both their Lettings and Sales teams, as well as a member of their senior management team. Without fail, all of them have been courteous, professional, knowledgeable, helpful, communicative, honest and a pleasure to deal with. When you live thousands of miles away from your property, as I did, you need to know that you have people you can count on to give you and your tenants the best possible support and to ensure you get the best deal when you're selling or renting out your biggest asset. The team at Michael Anthony were the people I counted on and they didn't let me down. In particular, Ella on the Lettings team and Rachel from Sales were my key points of contact and support. They both did an excellent job handling the many issues that arose and keeping me in the loop at all times. They were ably supported at key points by Helen, Lucy, Trudy, Becky, Mark, Adam and Andy, all of whom I had contact with at one point or other over the years. These other members of the team reinforced the impression of professionalism and service-excellence created by my dealings with Ella and Rachel. My interactions with Mark, in particular, set my expectations of the Sales team at as high a level as the Lettings team had already achieved. Needless to say, the Sales team vindicated his (and my) confidence in them, in their handling of the sale of my property and I thank them and the Lettings team for a series of jobs well done. As humans, I know the Michael Anthony team must have made the odd mistake during the time I was using them. That said, after a decade of dealing with them and having scanned my memory and my email archives, I can't remember or find evidence of a single issue I've had with them. Given my occasional tardiness in responding to their e-mails, I doubt they can say the same of me. To summarize, the team at Michael Anthony: • Always gave the impression that they had my best interests at heart • Did everything I expected of them quickly and to a high standard • Provided peace of mind at all the key points of my buying, letting and selling experience • Delivered this service at a distance, with me never having met any of the current team in person • Delivered at a price which I consider to be great value for money I can think of no other example in which I have experienced as good a service over as long a period, from as great a distance, with such a uniformity of quality across different representatives and departments. I can't recommend them highly enough, and as you can see from the glowing review in the paragraphs above, I really tried!

Quintessence · 24 June 2018

5/5

Google

Jack Basson Senior Valuer for Miles and Barr of Ramsgate. Is knowledgeable, understanding and empathetic to the requirements of needing a valuation for the purposes of probate. A free valuation service dealt with a timely manner in a professional standard. Good understanding of the recent trends in the local property sales market, supplies information on likeminded properties and the sale price’s. He gave me a peace of mind and trust in his judgment on the actual market valuation of my late father’s leasehold property. Even kind enough to supply this as an email and also a hard copy for legal documentation to a solicitor. Excellent customer service by the full team. If I was going to sell or buy, I would definitely use this agent again.

Nikki · 22 August 2022

Agent replied · 15 June 2024

Thank you for your kind comments, Nikki. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager

1/5

Google

Once we signed with them I never had a sense that they actually cared about the sale. I could never speak to the same person twice and messages were never returned. They pressured me to accept £40,000 less than their valuation saying "that's what the market thinks it's worth." We moved to another (smaller) agent and got an offer within two days that was £30,000 higher than the other offer. Miles and Barr seem to be too big to offer any kind of customer service. Save money, time and stress by going elsewhere.

David · 22 August 2022

Agent replied · 15 June 2024

We are saddened to read your review, David. We pride ourselves on delivering a positive customer experience and we are sorry that you felt on this occasion this was not the case. We are continuously looking at ways to improve our services and your feedback has been noted. Lauren, Communications Manager.

5/5

Google

From the start M&B were very clear as to value and process. We took advantage of the "Market Ready" option so that all the agreed details and marketing information was done in advance as we weren't ready to actually start the selling process. The marketing brochure and website details were second to none and the 360 degree video is brilliant. We received an acceptable offer within a week so very pleased. From then on we had a project manager / Liaison Agent who smoothed the way through for us with other solicitors and estate agents. That appointment was crucial for us and saved us so much time ourselves in what always is an unknown and stressful process. We had great confidence in her. Now sold and we're about to move. M & B ..Thanks very much!

Frank · 22 August 2022

Agent replied · 15 June 2024

Thank you for your kind comments, Frank. It's great to hear about your positive experience and how our "market ready" solution has worked well for you. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager

5/5

Google

We bought our home through Miles & Barr and cannot rate them highly enough. They went above and beyond in all aspects, and made moving home a far less stressful experience for us. We dealt with the Ramsgate branch. When my Mum decide to relocate from abroad last year we went through Miles & Barr for her new home. My sister in law is now also hoping to find their new home also. We would highly recommend Miles & Barr to anyone.

Nicki · 22 August 2022

Agent replied · 26 July 2024

Thank you for your kind comments, Nicki. It's great to hear that we took the stress of moving for you. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager

1/5

Google

Just had a bad experience with lettings… booked in for a viewing, they confirmed it twice with me (including the day before) so I booked my train ticket from London. Then on the train this morning on the way to the viewing they called to say the property was no longer available. Poor communication, which cost me precious time and expense. I will not use Miles and Barr again.

Anna · 22 August 2023

Agent replied · 15 June 2024

Dear Anna, we are saddened to read your comment as we endeavour to provide timely communication and we are very sorry that this was not your experience. We welcome the opportunity to discuss this further with you if would like to contact us at communications@milesandbarr.co.uk. Kind regards, Lauren Williams - Communications Manager

5/5

Trustpilot

Many thanks to Shelley Webster

Many thanks to Shelley Webster, What a smooth transaction, keeping me informed all of the way and making everything so personable to me and my house sale. What could have taken the normal 4-5 month estimate of the house progression was done in just under 3 months!

Michael · 4 January 2024

5/5

Google

Had a property visit by Amanda today, Amanda has carried these visits out every time, always on time, always lovely and friendly, trustworthy and reliable, always listens to concerns and supports tenants, a very rare quality. Thank you Amanda for making these so easy, Kirstie

Kirstie · 16 February 2024

5/5

Google

Ewe move, sold our house on the first open day that we had, Howard dealt with our sale very efficiently, was always there to speak to us on the phone day or night, even at weekends, he is very easy to talk to and always gave sound advice when needed. I was recommended to Howard by my niece who bought her house through Ewe move and I would not have any hesitation in recommending Howard to friends, family and colleagues.

Jayne · 24 July 2022

Agent replied · 24 July 2026

I'm delighted you were so happy with my service, and thank you for taking the time to write this review. It was a real pleasure selling your home in Oakwood, and I hope you are all settling in well to the new house.

5/5

Google

I recently bought and sold through this agent .I was very impressed at valuation by the manner and knowledge of the valuer who advised me on a price very accurately. I was interested to see that all functions of the agent are divided into special teams so I was passed onto another team who visited to familiarize themselves with the property. They were courteous and thoughtful. Viewings were arranged well in advance and at my convenience. A different member of staff handled progress of the sale. I was impressed that every member of every team was professional and friendly. I have never dealt with an estate agent who works like this. The workers are all youthful and smart and a pleasure to deal with. I would use them again if ever I sold a property and recommend them highly I was just as pleased with the service i received when buying at the same time through this agent. Again good communication and a very professional service . It seems that whether buying or selling through this branch of the agent they offer a superlative service , I have bought and sold many times in UK and France and this is the best agent I have come across.

Dinah · 22 August 2017

5/5

Trustpilot

Excellent help on journey to completion

Miles and Barr took stunning photographs that ensured a very quick sale. They stayed with us for the entire journey to completion and were always helpful, courteous, and persistent, despite difficult circumstances. I do not think we could have completed the sale without their tenacity and help in sorting out problems to do with the forward chain.Katie Powell was fantastic, communicating with all parties to ensure the sale happened.

Victoria · 28 October 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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