Thomas Morris Ramsey reviews

★★★★★ 1/5

Trustpilot

Do avoid Thomas Morris at all costs

My process of purchasing a property started in April 2022. From my first viewing I mentioned to the agent, I got a pet, I also mentioned it on my second viewing with the manager of the branch ( with my friend being a witness) who said that they have known the landlord and the vendor ( deceased) and ensured me that it shouldn't be a problem. Nothing was noted in the advert either. The office recommended me a mortgage adviser but we had an issue getting a decent mortgage due to location and therefore lower price was proposed and accepted. Paid £490 for the mortgage advisor. Meantime I started the process with the solicitor, paid for the search ( approximately £350) and the nightmare began. It took 5 months to go through the process. At one point the solicitor 'disappeared' without even sending an email or someone from the office having the courtesy to contact me that she is on long leave. I could not reach out the office ( message on the phone about how busy they are and I should contact my solicitor), and my solicitor not answer( another message about how I will hear from her when she is back but not said when) and the estate office did not even bother to check on the process - why would they, it is not high purchase, right? If I remember correctly it was for about a month. Absolute nightmare in communicating, yeah emails were sent out if I chased it, the estate office would send their email but that was it, weeks and weeks of waiting but no one really got to the bottom. I raised my concerns with my solicitors and the agency so many times but I hardly got any reasonable advice apart from 'it's up to me how Am I supposed to know what the process is like - isn't that the reason why people hire professionals to make the process safer and easier for them? 5 months in, in addressing last two enquiries, suddenly the landlord does not accept pets. Where was my solicitor and what kind of job was she doing when this was the potential risk? Where was the estate office in communicating with the landlord who they knew to know this in the first place so I would even bother to start the process? Why was this not in the advert? So about £850 shorter, wasted 5 months of my life on this, with a rapid increase in the mortgage rates atm where I could move on and buy something by then, the solicitor did not even bother to forward me the last communication with the vendors' solicitor so I can see how things were closed off. We agreed she would not address one point, totally dismissed. Basically I hired a admin for sending the emails in and out but when I suggest a meeting with the vendor and landlord, I was told that I could say something inappropriate. Interestingly, there is no problem to communicate with the sellers with other properties, they often show you around. Very unprofessional. Maybe you jump around people who buy expensive properties, but you should be ashamed of yourself - both offices for dealing with clients this way. Disgrace. Everyone was aware I got a pet, and no one was bothered. The estate office did not even have the guts to call and say we are sorry. In 2022 there are landlords who think that dog barking is an unjustifiable reason while barking is a natural way of communicating for canines and I work from home full time. Plus there was a change in law recently on this so where was my solicitor and where was the agency???????? Never ever. Shame on you, all of you.

Jana · 7 November 2022

★★★★★ 5/5

Google

Stress free and attentive service from Embrace, in particular Sarah Mercer for her efforts as my financial advisor throughout this process.

Joshua · 22 August 2024

★★★★★ 4/5

Google

Julie and Alex were extremely helpful

Ceri · 23 March 2025

★★★★★ 5/5

Google

Julie was amazing from start to finish. She arrived before our scheduled meeting and we were greeted in a manner which I can only describe as very very professional. She gave us the pros and cons of the property we were viewing and left us with an overall good feeling. She is definitely an asset to Thomas Morris.

A · 14 April 2021

★★★★★ 5/5

Facebook

My coworker referred me to MRS Kirkland Tina. He and his family spoke highly of her and said she was military friendly, so I decided to reach out to her. From out first interaction, I was very pleased. She was clearly very knowledgeable and seemed dedicated to her clients. As a first time of my investing, I was anxious about the process, but MRS Kirkland Tina took the time to provide me a virtual orientation that covered everything one would need to know to get started. I ended up investing with her with $5,00 because of the area I was looking to purchase in. MRS Kirkland Tina was also phenomenal! MRS Kirkland Tina checked in with me and I'm now earning $6,900 weekly and always available anytime I had questions. MRS Kirkland Tina ensured that I felt comfortable through the entire process and made it enjoyable! I highly recommend this realty company! Contact her viaEmail:kirklandtina7@gmail.comWhatsApp: +1 (970)638-3982

Yõüng · 5 October 2022

★★★★★ 5/5

Facebook

Excellent trading platform and great overall trading experience, I have been using this broker service for quite some time and I am truly satisfied with the services, Swift withdrawals, and prompt customer service Perfect and honest broker company, I really had a great time trading with this broker company Withdrawal is fast and services are all efficient I invested $500 and made a profit of $6,050 within a week if you are looking for a good investment platform quickly contact Mr. Ethan Payne Via,Email: ethanpayne700@gmail.comWhatsApp:+44 7862 075181

Pamela · 22 September 2022

★★★★★ 5/5

Google

I spoke to Julie in the sales department who could not have been more helpful when we wanted to book a viewing. She is without doubt a different type of estate agent, she actually cares about you and appreciates it's the most important purchase of your life. She offered me some fantastic advice and really helped us.

A · 16 May 2021

★★★★★ 5/5

Google

Fabulous company, kept us informed throughout the selling process from information on viewings to updates once a buyer was found. We had a dedicated lady who dealt with our sale, who kept in contact with not only me, but my solicitor and the buyer as well so everyone was kept up to date.

Kelly · 23 March 2025

★★★★★ 5/5

Google

Both my partner and I would like to thank the team at Thomas Morris, Ramsey, especially Alex, who have been fantastic is getting us to a point of a huge amount of viewings on an open day. This was potentially a tricky and emotional sale but …

Nadine · 8 October 2022

★★★★★ 5/5

Google

I would like to thank Kris at Thomas Morris Ramsey for his help during with our start to buying a home. He has been prompt and responsive whenever asked a question, No question was too small. Would just like to thank for all the help we …

Matthew · 8 October 2022

★★★★★ 1/5

Google

Extremely stressful ,requesting far too much unnecessary personal information

Carole · 16 May 2026

★★★★★ 5/5

Google

I applied for an FM position through Macdonald & Company recently, and am pleased to announce that I got the position. I feel that there was a large part of the credit that should go to Alistair and also Alex at Macdonald & Company. For the way that they have supported me and acted on my behalf towards the employer, speaks volumes. Both Alistair and Alex kept me fully posted throughout the whole process, and I am truly grateful for their professional support and integrity. Kind regards, Ian S

Ian · 19 August 2022

★★★★★ 5/5

Google

We’ve had a brilliant experience so far with the sale of our home. The team have been very responsive, great at keeping us in the loop, easy to talk to. Would happily recommend.

Tamzin · 23 October 2025

★★★★★ 5/5

Google

I have been dealing with Sheetal for the past few weeks. She has been excellent. Always prompt to reply and very efficient in her actions. Thank you.

Kevin · 17 December 2025

★★★★★ 5/5

Google

Very straightforward process and helpful team, Alex was brilliant kept communication to us as soon as updates were available

Chris · 22 August 2024

★★★★★ 5/5

Google

Outstanding service from the Thomas Morris sales team - particularly Mark and Joe - who have been friendly, knowledgeable and responsive throughout my purchase. They have made what could have been a daunting process a lot easier - couldn't recommend the Thomas Morris estate agency services more.PositiveResponsiveness, Quality, Professionalism

Shani · 20 June 2022

★★★★★ 5/5

Google

Am so delighted for the services received from Thomas Morris , you were so kind to us when we were looking for a house despite being too far you guided us smoothly. I will highly recommend your services to my friends and family. Jurga, Kris and Isabella WELL DONE AND THANK YOU.

Dee · 23 March 2025

★★★★★ 5/5

Google

I would recommend Sarah Mercer to anyone looking to apply for a Mortage. Having already used EBF through Thomas Morris it was a no brainier to go back. I contacted Sarah and very quickly she was able to provide me with all the information I …

Ellen · 8 October 2022

★★★★★ 5/5

Google

The team in Ramsey were brilliant, always there to answer our questions and help us understand the process. We’re so pleased with the marketing of our property. They’ve made it an easy transition for us!

Michelle · 22 August 2023

★★★★★ 5/5

Google

Julie Spinks is totally awesome! Went out of her way to help me find somewhere to live.

DAWN · 22 August 2024

★★★★★ 5/5

Google

Superb service. A pleasure to deal with. Julie in particular was fabulous

Jude · 1 April 2026

★★★★★ 5/5

Google

Thomas Morris Ramsey branch have made the sale of our house and purchase of our new property an absolute dream. We were so well looked after through the whole process, Julie, Alex, Chris and the team gave us fantastic advice and support …

Hannah · 8 October 2022

★★★★★ 5/5

Google

The whole team were very welcoming, especially Kris. As a first time buyer I was nervous about the process but found Thomas Morris were the most friendly out of those I visited !

Sam · 22 August 2023

★★★★★ 5/5

Google

Lovely experience with Jurga at Thomas morris, very helpful and informative. Very prompt with replying and next steps were given to help us with our purchase. We cannot thank you enough☺️

Kayla · 5 October 2025