Eccleston Homes Rainford reviews

★★★★★ 5/5

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We were received in to the office in a…

We were received in to the office in a very warm and welcoming sales person and put us easily at rest. She also presented to us the programme of the development of Willow Rise.

Norman · 11 April 2025

★★★★★ 5/5

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Christine Bowers, Eccleston Homes

Christine, our first point of contact, was very professional, friendly and a pleasure to deal with. All the other staff have been very friendly and helpful too. From start to finish our buying experience with Eccleston Homes was trouble free.

Beverley · 15 April 2023

★★★★★ 5/5

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Impressed by the design and space…

Impressed by the design and space within the houses for a new build and by Rosie who was very helpful

Stephen · 23 June 2024

★★★★★ 1/5

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Buyer beware they don’t care

Sales team are great, but problems start once you get your keys I made the misfortune of buying a house in their Welsh development Halycon Place, so far only 8 of us have moved in out of 15, but we have a combined snag list of over 2000 items ranging from faulty plastering, windows, brickwork, damaged goods used, not finished kitchens (damaged fridge doors, 800mm bare brick holes left as a dishwasher space), by fold doors fitted incorrectly, safety or laminated glass not used where needed, failures to follow local building regulation. Had a director visit us, sat here went very sorry we will get it all sorted 8 weeks later and nothing. Shocking attitude it seems once they have your money they don’t care, households now starting action with NHBC support

Gareth · 13 April 2022

★★★★★ 5/5

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Eccleston Homes - Scholars Place, Scarisbrick

Our experience so far with Eccleston Homes has been fantastic. Martin has gone above and beyond to be accommodating and always has a big smile on his face! We look forward to the rest of our journey with you.

Fiona · 28 March 2023

★★★★★ 1/5

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New House Farm Fencing

Completed the reservation process , fortunately had it documented and proof flooring was included as a standard as was billed 10k for it!

NatalieN · 18 July 2025

★★★★★ 1/5

Trustpilot

THERE IS NO QUALITY CONTROL

I originally wrote a review in 2021 after being approached by Chris who asked me to put something on trust pilot because they had received some bad reviews. I gave a glowing review but removed it later because it was not a true reflection of my experience, therefore I suspect some of the other reviews must have been written in the same manner. I can now give a true reflection of my experience of my house purchase from Eccleston Homes. I must say the design of the houses is possibly the best feature of these properties. I received my keys in April 2021 and was very excited about moving into my new house, this is not the first time I have purchase new having lived in two other new builds, so I expected some snags. I items listed resulted in 135 issues with items like no drainage in front of garage which resulted in the garage being flooded, dangerous wiring in the boiler cupboard, damaged microwave (dinted on the door) scratches on most window glasses, no fridge bulb, hot and cold water plumbed the wrong way round in the ensuite, so when you ran the cold water you received “hot” cracked and broken bricks uneven rendering to name a few. Nine months on we are down to 35 snags and still waiting for the big one to be sorted after being promised this would happen in March when the warmer weather arrives. It just a pity that photographs can not be uploaded with this review, however most of the poor workmanship can be seen on FB Eccleston Homes Fix My House. Eccleston Home could be a good company if they introduced some quality controls with their builds as the workmanship on my property is terrible.

Kevin · 27 January 2022

★★★★★ 3/5

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Not excellent, not catastrophic but not focused on customer satisfaction

I have purchased a house in their Garrett manor development and have moved in 2021.I have read a lot of negative comments about the sales process but for us we didn't feel pressured at all. The only issue was at the very end when we were asked to transfer the funds. We felt the house was not finished but yet we had to move in (wrong paint colour at the front of the house, no tarmac on the driveway, etc...)Also, if you are looking for a company that will keep you updated at each stage of the build, you need to know that there are no employees available to give you that. I have even been told quite rudely not to call anymore for updates even though the build was late. Actually our house was left for around 7 weeks with no progress at all due to many different excuses from the builder. But the most disappointing part of buying a house with Eccleston homes are the finishing touches. They are poor and do not match the standard of the show homes. They represent 80% of the 225 snags that the snag company reported. The other 20% are either design issues or damaged windows/fence/door. We have reviewed most of them with the site deputy manager who was very clear, helpful and transparent but the list is still pending completion.Finally as we are now in winter, we are experiencing issues with the insulation. This is a shock as it is a new build property at efficiency rating B. This issue is especially coming from the garage (garage door is not insulated at all and the inside door leading to the garage is leaking air, also the bathroom located above the garage cannot get warm) but also from the windows located at the front of the house. This is a massive issue which has not been dealt with yet. Hopefully this review will help other buyers to make an informed decision when purchasing a house from this regional company.

LU · 6 January 2022

★★★★★ 1/5

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I am actually astonished that I have…

I am actually astonished that I have only had my house a short while ( June 21) and I feel the need to re sell so quickly because Eccleston homes will not address my very very poor rendering problems, this has now resulted in NHBC claims/resolution services having to become involved, I do not want to move, I have made lots of great friends and neighbours on this estate, it’s just a shame that Eccleston homes are so poor at the after sales and fixing the issues that arise. Again they are a 4 star builder, always buy from a 5 star, if anyone would like to see my house come past at night, you will see just how bad it really is, they keep saying turn off my outside lights, my god, is that the best they can do? Like I said, I would never buy a rendered house again if this is what the substandard finish is. It’s heartbreaking and upsetting but Eccleston homes do not care once they have your money.

Dawn · 7 November 2021

★★★★★ 5/5

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A beautiful dream house, good design and nice service.

Good design and a beautiful dream house. A very nice and professional sales consultant "Ms Dawn White".I am grateful to have her good service and professional suggestions.

Mr · 27 November 2023

★★★★★ 5/5

Trustpilot

I've had a brilliant experience with…

I've had a brilliant experience with Chris, Ian and the Eccleston team at Garrett-Manor.Can't believe the negative reviews on this site to be honest. We're in the midst of the Covid crisis and these people have been fantastic throughout my buying experience.The house was completely spotless when I moved in too.Very happy. 😊

Gary · 12 August 2020

★★★★★ 5/5

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Martin the salesman is fabulous at his…

Martin the salesman is fabulous at his job. I have been to many new developments and the lack of customer service and rudeness made me leave. Martin always acknowledges you even if he is busy and his professionalism is outstanding. So far so good !

Nafeesa · 7 February 2022

★★★★★ 5/5

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top class experience

We have had top class experience firstly with Martin and now Dawn at Christy brow.Efficient professional and most of all friendly approach . Looking forward to our new home hopefully end of October .Thanks for everything . Laurence n Karen

Karen · 16 September 2022

★★★★★ 5/5

Trustpilot

Amy is a diamond!

Amy at Eccleston has been absolutely fantastic so far in our first time buyers journey. Warm, understanding personality & couldn’t do enough to help us- would 100 percent recommend anyone deal with Amy, made it easy for us

Danny · 21 November 2022

★★★★★ 4/5

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I’m concerned that the company has not…

I’m concerned that the company has not responded to any of the negative reviews about the things that really matter - the quality of the building. It’s easy to have a wonderful sales process but it is after sales that really matters. Any comments Eccleston Homes

Christine · 19 July 2021

★★★★★ 5/5

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Love my new home.

Love my new home.I have been in my new home a few months now and I Love It..Great Customer Service and Great Communication. 5 stars

James · 20 October 2023

★★★★★ 1/5

Trustpilot

SOLD THE DREAM, DELIVERED THE NIGHTMARE

If you enjoy being fobbed off, lied to and worst of all ignored, Eccleston Homes is the developer for you! Working with this company is like having to manage a second job, not great when the whole point of purchasing a new home is for ease. I work four days, have a toddler and a newborn arriving next month, I am becoming so bitter about how much of my time is taken up with this company when I should be enjoying my life with the people that matter. I started off so optimistic, excited and keen to move into my new ‘forever’ family home,however, over the past 14 months I have been worn down, stressed and drained by this company. We still have many unresolved issues that have been ongoing for 14 months, there is no cut off point with this company, they seem to think that matters can remain open-ended perpetually. Once they have your money, you may as well not exist to them.  Aftercare = consists of 1 handyman Steve (no issues with) and 1 woman called Pauline who does flexible hours Monday, Thursday (leaves before 3pm) and has no holiday cover. She has nil people skills, organisation skills or project management skills. I have to incessantly repeat myself to her, proactively chase her for issues to get them resolved,tolerate unsuccessful onsite visits with trades people due to them not having the correct information or parts and most recently, she has been attempting to coordinate duplicate inspection visits with company directors with zero follow up actions, a complete waste of my time. They clearly will not invest in after sales care, just happy to pocket the profits from new developments. I have amicably raised these matters numerous times up the hierarchy ladder yet nothing happens. I receive the predictable responses from Barry, the company Director “I appreciate that this is taking longer than usual” or “We understand your frustration with resolving the outstanding issues on your home” yet he does nothing constructively to improve the situation, he doesn’t even respond to my questions! Oh and don't believe the big sell on the community spaces-  14 months in and the space at the back of our development is still a mud pit. If you’re thinking of buying in Ramsbottom, have a look for yourselves at the back of the Stubbins site! All residents have collectively written to Kevin (the MD) to request a meeting about this unusable space and the roadmap to completion and never had a response from him either. I’m sure if you knock on any of the residents doors you’ll get an earful about how dreadful their aftercare has been! In summary - poor standard of work to begin with, no support with aftercare and no back up when escalating matters.

Aimi · 15 January 2021

★★★★★ 1/5

Trustpilot

Absolutely terrible company

Absolutely terrible company Aggressive sales process, doesn’t give you time to think never mind read all the legal documentation- but never mind, the solicitor that they force you to use will look after you and before you know it, you have a mortgage on a property that you don’t actually own you just lease from the offshore company they have sold your freehold to! 100’s of snags, make you feel like right pains as “you are the only unhappy customer on the estate” which you later find out not to be true.A terrible experience from start to finish.

Louise · 16 November 2020

★★★★★ 5/5

Trustpilot

Wonderful homes

This is an excellent company with a fantastic sales team. Every person we have spoken to have been friendly, helpful and passionate about their homes. We are very much looking forward to purchasing our ideal home in the near future.

James · 4 January 2022

★★★★★ 5/5

Trustpilot

It was all about our needs

Welcomed and made to feel so special

R · 24 September 2025

★★★★★ 5/5

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Dawn welcomed us with a friendly smile

Dawn welcomed us with a friendly smile. Gave us information and answered all our questions efficiently. Show homes were lovely and of a great standard.just a shame you did not have the type of house we were interested in.

Joy · 20 February 2022

★★★★★ 5/5

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Sales office

Sales office, site manager and assistant site manager very helpful and respectful no matter how big or small any issues may be. A lovely home with high quality fittings

PETER · 26 March 2023

★★★★★ 5/5

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Visited a couple of weeks ago…

Visited a couple of weeks ago to look at a view of the different sites in the area, Garret Meadow stands out for its quality of build. Service was exceptional, and will look forward to more plots being released soon. Tom

Tom · 18 October 2021

★★★★★ 1/5

Trustpilot

Drain cover still needs to be changed…

Drain cover still needs to be changed as it still stinks of sewage Washed my car on my drive outside my house fumes gave me a headache This is clearly not good for anyones healthIt needs sorting as soon as possible I await an update

Paul · 17 April 2024