Eccleston Homes Rainford reviews

Hello Janet We hope that you're well. Thank you for your compliments and review following your visit to our Willow Bank development. We've passed your comments on to Marcus for you. Thanks again Kind regards Eccleston Homes

Hello Jessicawe hope you're staying and well.Thank you for your recent review and the positive comments that you have made regarding the service you've received from our Sales Consultant Yvonne. We'll be sure pass these on and I'm sure that they will be appreciated.We look forward to welcoming you into your new home soon.RegardsEccleston Homes

Hello TracyWe hope that you're well.Thank you for your recent review.We're pleased that our Construction Manager was able to assist you with your search for a new home.We hope that you found your visit interesting and informative.Please let us know if there's anything more that we can help you with.RegardsEccleston Homes

Hello SeanThank you for taking the time to leave your recent 5* review regarding your experience with our Sales Consultant, Yvonne. We're really pleased that we've been able to assist you and we'll certainly pass your comments on to Yvonne.RegardsEccleston Homes

Good Morning Thank you for your recent 5* review of our new homes. Our policy is to balance the layout of our new homes, to ensure that they reflect the way that people live. We're pleased that this has come across in your experience with us. Have a good weekend. Kind regards Eccleston Homes

Good afternoon MarkThank you for your 5* review regarding your recent visit to our show home and the service that you received from Rosie.RegardsEccleston Homes

Good Morning Mr TaylorThank you for your recent 5* review.We'll certainly pass your comments on to Rosie. Have a good day.RegardsEccleston Homes

Hello NatalieThank you for your recent review regarding your experience with our Sales Consultant, Rosie.We'll pass your comments on and we're pleased that Rosie has been able to assist you with your search.You know where we are if you need us.Have a good day.RegardsEccleston Homes

Good AfternoonThank you for your recent 5* review regarding the service that you have received from the team at our Garrett Manor development. We'll pass your kind comments on.We're sorry here that you missed out on one of the properties there.Our team at Christy Brow will stay in contact with you regarding new releases there and hopefully we can welcome you into your new home soon.RegardsEccleston Homes

Hello Richard Thank you for your recent review regarding your visit to our development sales centre. We've passed your comments on. Thanks again Kind regards Eccleston Homes

Good Morning KateWe hope that you're well.Thank you for taking the time to leave your recent review and your complimentary comments that you have made regarding the service you received from Chris and Marcus and the properties that you've viewed. We really do appreciate it.We'll pass your comments on, which we know will be gratefully received and we look forward to seeing you again in the future.RegardsEccleston Homes

Hello AbbyWe hope that you're having a good week.Abby, thank you so much for your super awesome 5* review and for taking the time to say such lovely things.It really did make for great reading when we received this and I know that Chris is so pleased with your comments, and that she was able to work closely with you on your new home purchase, and make such a difference.Thanks again and we wish you both the best of luck in your new home.RegardsEccleston Homes

Good Morning AmyThank you for taking the time to leave your recent 5* review of the service that you're receiving from both Dawn and Lewis at our Holland House Farm development.We've passed your comments on to the whole team.Kind regardsEccleston Homes

Hello CarolineWe hope that you're keeping safe and staying well.Thank you for your recent review and compliments regarding the service that you've received from our Sales Consultant Yvonne at our Lords Fold development.I'm sure that Yvonne will be pleased to hear that her efforts haven't gone unnoticed.RegardsEccleston Homes

Thank you for your recent review. We’re disappointed that you feel that our service has not been delivered to our usual high standards and that you feel that you have been treated unfairly by our Sales Consultant. We have investigated the points that you have raised and following our telephone call to you today, we would respond as follows. We have been in contact with you now for over 12 months and we can see from our system that you have received around 30 emails, regarding various sales releases, events, notifications, and appointments, along with around 10 follow up telephone calls. Our conversations with you will have also explained the reservation process and the documents and paperwork required. This information is also available on our website. All those communications are written, or conducted, in a polite, professional and courteous manner. On Friday 24 June 2022, we issued an email to our Garrett Manor mailing list at 16.32, advising the availability of our final home for sale at the development. The content of this email provided the house type, the price, links to our website and a link to our development pricelist. This mailout included an email to yourself. The email also requested that appointments were booked to view the show home. As you are aware, all customer visits to our developments are by appointment only and this is clearly advertised on our website, on site signage and in all communications with customers and purchasers. We have worked in this way for the last two years and since the beginning of the first Covid restrictions. Our customers prefer this personal appointment time and so we have elected to remain on an appointment only basis. Your original review stated that you had “immediately responded” to our mail out, but we can now see that your review has now been corrected to “19.57”. Our logs show that you emailed our sales centre at 19.57 and called at 19.48 and 19.49, stating that you would be at the development at 10.30 on Saturday morning to attend an appointment. Our sales centres close at 17.30 and so our Sales Consultant would have not have received your email, or known of your calls, until the next day. When you attended the development on Saturday morning, you were waiting on the car park when our Sales Consultant arrived. We understand that you were then informed of the need of an appointment and that there were appointments already booked for the plot you were interested in.You have stated in your review and during our telephone call that you feel that there is a bias towards some customers and that this is how you have been treated unfairly. However, our Sales Consultant was simply following our clear procedures for visits by appointment and that all customers who wish to reserve a property, must be in possession of the necessary correct and in date ID documents and Decision in Principle paperwork from a lender. The requirement for in date and correct ID documents and lender Decisions in Principle paperwork is a standard requirement across the new homes and estate agency sectors. The ID documentation is required under Anti Money Laundering regulations.The appointments that were already booked had already supplied us with these documents and had confirmed their intention to proceed with the reservation of the property.We believe that your documents were unavailable to you on your device. However, given the circumstances presented to our Sales Consultant and on the basis that the other interested parties may, (1) not attend the appointment, or (2) decide not to proceed with the purchase and, in an attempt to assist you, our Sales Consultant contacted a colleague on another development to see if they could assist. It was ultimately discovered that your documents were out of date and the lenders Decision in Principle was for an amount significantly less than the purchase price of the subject property. Our Sales Consultant advised that this paperwork would need to be updated and qualify for the correct purchase price.Given that you hadn’t made an appointment, our Sales Consultant hadn’t received your telephone calls, or received your email from the previous evening, she feels that she assisted you in the best way that she was able, given the commitment that had already been made to other customers.Unfortunately, timing is everything, and the property was reserved whilst you were dealing with the paperwork and our Sales Consultant had to advise you of this.We appreciate your disappointment, but our Sales Consultant feels she did what she could given the various circumstances at play.RegardsEccleston Homes

Thank you your complimentary comments regarding your recent experience with our Sales Consultant Martin. We'll be sure to pass those on and we know they'll be appreciated.RegardsEccleston Homes

Hello LuThank you for your latest review.We’ve looked into the points that you have raised.With regards to turf to the rear garden, you would have been made aware, prior to any agreement to purchase, that turf was not included as part of our specification. Our rear gardens are rotavated and finished with top soil.The patio area to the house type that you have purchased includes 12 paving flags to the patio area, in addition to the paths that we include, so unfortunately we have to disagree with your comments regarding “a couple” of flags. With regards to the flags used, these are a popular style of paving flag, that are readily available. As your opening comments of the review were regarding extra costs of finishing your garden, whilst of course there are costs associated with personalising and cultivating your garden to suit your own requirements, hopefully the extension of any paved areas, or patios, would not be prohibitive due to style of paving that we have selected.On the point of the fencing, the feather edge style of fencing that we include is a very popular style of fencing used for both new build properties and existing properties and the timber material used is the same as other styles of fencing. The fencing is also included in the Builder Warranty period. We would like to add that of the 5 new homes developer in your location, we are the only developer to include fencing in our standard specification, so reducing your on costs for finishing your own garden. With regards to the damage that you have mentioned, we believe that the initial two items that you reported, a split board and a protruding nail, were swiftly rectified once reported. We believe that some months later and subsequent to you undertaking your own works to your garden, you then reported further damage to the fence.With regards to the garden gate, we acknowledge that there was a conflict with the soil stack to your property and the gate and we recommended relocating the gate back by some half metre, to resolve the issue. At your request the gate was amended to open outwards, which we advised against, due to exposed hinges and a security issue. You have subsequently raised an issue to state that the hinges are exposed and that these can be removed. We understand that this issue has now been resolved.On the point of the drainage issue to your rear garden, during our investigations, it was concluded that the issue was probably being caused due to hard landscaping and changes to levels works undertaken by the neighbouring property and that this had probably compromised the land drains that we install. To avoid you any conflict with your neighbour and as a gesture of good will, we diverted your land drains to an alternative drain and this appears to have resolved the issue.At our home demonstration tour and prior to legal completion, we do advise our purchasers of the installed land drains and that due to the heavy construction activity involved in building their new home, the ground can become compacted and that it can take some time for the land drains to become fully effective. The cultivation of the garden will also greatly assist.RegardsEccleston Homes

Hello LuIn response to your recent review, we have now had the opportunity to look into the points that you raised.In relation to the comments regarding sound, we can confirm that the property was has been built in accordance with the appropriate Building Regulations and this includes noise attenuation and double glazing. We are unaware that you feel that there is an issue with this, as we do not have any record of you having reported this to us. If you feel that this is a problem then please report this through the usual customer care channels and we will be happy to investigate this further for you.In terms of the thermal and heating points that you have raised, again we can confirm that the property has been built in accordance with the appropriate Building Regulations.The predicted energy efficiency of the property is independently assessed, based upon the design and specification of the property and various other factors, such as location and orientation on the development. These are indeed independently assessed prior to any property being constructed and a Predicted Energy Assessment (PEA) is produced. This provides an anticipation performance figure, based upon the factors previously mentioned. Once a property is physically complete, and prior to any completion notice being issued, or legal completion taking place, each property then undergoes an independent physical test and assessment, with an Air Permeability Test. This test also takes account of the u value of the building fabric and the thermal bridging requirements. This is when the Energy Performance Certificate (EPC) is produced and provided. I can confirm that, prior to your property being deemed as physically complete and therefore prior to your legal completion, your property underwent this independent physical test and assessment and passed. Therefore we are unable to agree with your comments that” the efficiency B stated on the EPC is based upon paperwork and not by assessing the house itself”.Following your report regarding your concerns, we inspected your heating system and a plumber attended your property to rebalance the heating system and also advise you on the most efficient use of the system. We additionally undertook an Ambient Air Test of each room in your property. This is the route that the NHBC would take, should you report this issue to them under the terms of the warranty. Again, we can confirm that each room achieved, or exceeded the required temperatures.During our discussions and inspections we have fully explained the performance requirements of your property, the heating designs have been shared with you, the results of the Ambient Air Test and the Building Regulations pass certificate have been provided to you.During a visit to your property our Construction Director offered to do a more intrusive inspection of the actual insulation installed in your property. We understand that you have declined this inspection. Additionally, we have advised you on several occasions that turning radiator thermostat valves down, or off and programming your heating to come on for short periods during the morning and evening is unlikely to adequately heat your home during the winter months in the UK.At all points during these discussions, we have stated, that should an issue be found then we will commit to correcting it. This included that should you carry out your own independent testing we would also commit to undertake any reasonable recommendations.We understand that you have concerns regarding the heating of your home, however, we can confirm that your home is performing as designed and as required under the appropriate Building Regulations.On the final point that you have made, we confirm that the properties on our developments are priced and sold inline with the prevailing market conditions, relevant to the style and size of the property. This is done taking account of many factors, the local market, including second hand and new build comparisons and therefore no “premium” has been paid.RegardsEccleston Homes

Hello Jacob, thank you for your recent review. We're pleased that we've been able to assist in your journey so far and we'll be sure to pass on your review to Amy. There can be twists and turns along the way, but we've usually seen it all before. Amy will be constant contact with you during your purchase and we look forward to welcoming you into your new home

Hello PaulThank you for your recent review.We're pleased that you've recognised the service you've received from the team on site and that you feel able to leave these comments.We'll be sure to pass these on to everyone involved and we look forward to dealing with you during the purchase of your new home.RegardsEccleston Homes

Hello StephenThank you for your recent review of of our Lords Fold development and the ongoing service you have received from our Sales Consultant Yvonne.We'll pass these on to Yvonne.RegardsEccleston Homes

Hello..We hope you're having a good day.Thank you for your recent review. We're pleased that you had a positive experience at your recent appointment with Yvonne. We'll be sure to pass on your kind comments.Kind regards from Everyone at Eccleston Homes

Hello Lou and DaveWe hope that you're keeping safe and staying well.Thank you for your recent 5* review of our Garrett Manor development and the service that you have received from Chris and Dawn.I'm sure that your kind words are appreciated by both of them and they come as a nice pat on the back for the effort and hard work that they put in.Kind regardsEccleston Homes