Eccleston Homes Rainford reviews

★★★★★ 5/5

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So far my experience with Excleston…

So far my experience with Excleston Homes has been efficient, friendly and helpful. Dawn at Christy Brow is extremely helpful, keeps in touch via email and is happy to answer any questions and help. I have just reserved a plot at the development in Hyde with my new home hopefully being ready September-November 23.

Bianca · 8 May 2023

★★★★★ 5/5

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Anne was extremely pleasant and…

Anne was extremely pleasant and professional in her dealings with us . She was very informative and made our experience of purchasing the property good one . We look forward to continuing the process.

Kevin · 20 July 2024

★★★★★ 5/5

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Garrett Manor

From the reservation process the customer service by Chris and Dawn has been exemplary, they have kept us up to date with our purchase and answer any queries in a timely manner. We do have quite a few minor snags, nothing major and can be easily fixed, the customer service team and site manager Matt have been extremely helpful.We absolutely love our new home 🏡

Paul · 28 January 2022

★★★★★ 5/5

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Eccleston Homes have been amazing…

Eccleston Homes have been amazing through the whole process of us buying our new home. They supported us when things kept falling through with the sale of our previous home. Anne Newman in the sales office at Viscount Greent deserves an extra special mention and a huge thank you for working tirelessly on our behalf. Through the whole process she worked so hard chasing the chain through to completion. She is both a professional and warm person who always has a smile for everyone. The new house is beautiful and I'm sure we are going to be very happy here.

Norris · 8 August 2024

★★★★★ 5/5

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Great customer service!

Great service from Dawn & Chris at Garrett Manor. I recently reserved a plot and found the process to be well explained, efficient and professional.Dawn has been particularly helpful, she is always willing to answer questions and she is knowledgeable about the whole experience of purchasing a new build property. I would recommend Eccleston Homes to anyone looking to purchase a new build.

Emma · 4 April 2022

★★★★★ 4/5

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A Quality Home & Easy Sales Process

I've waited until we moved into our new home before writing this review.

GEORGE · 1 July 2026

★★★★★ 5/5

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First time buyers looking at lots of…

First time buyers looking at lots of different houses. Phil made us feel so comfortable & at ease. He really went above and beyond in every aspect! Cant recommend enough.

Lewis · 21 July 2024

★★★★★ 5/5

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Exceptional service

Exceptional service! Thank you to Marcus and Yvonne, who have been fantastic - very informative and really appreciate their support and guidance in finding me the perfect first home. I would highly recommend!

JH · 1 May 2024

★★★★★ 5/5

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The sales are very passionate even…

The sales are very passionate even though we are just students.

Antonio · 18 June 2026

★★★★★ 5/5

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Dawn was very accommodating and…

Dawn was very accommodating and enthusiastic. Gave good honest advice and offered additional support and recommendations for a financial advisor.

Will · 18 November 2024

★★★★★ 5/5

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Welcoming friendly staff

Welcoming friendly staff. Informative and great customer service.

Sarah · 4 July 2026

★★★★★ 5/5

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5* development run by the fabulous Dawn!

Dawn is super helpful and knowledgeable. She is patient and takes time to make sure you have all the information you need. The development is gorgeous, and the houses are very high spec.

Hellen · 5 April 2024

★★★★★ 5/5

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New House Farm

Phil was very professional and extremely helpful. He was able to answer all our enquiries quickly and efficiently. His help and assistance was really appreciatedTanya and Kevin

Tanya · 22 July 2024

★★★★★ 5/5

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Went to visit the site after driving in…

Went to visit the site after driving in the area. the sales lady Rosie was so helpful eventhough they didn't have any 5 beds, she provided lots of information and I would definitely look into buying an eccleston home in the future as their houses are stunning and the location was beautiful.

Noreen · 31 October 2022

★★★★★ 4/5

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Agent was friendly and informative

Alan · 16 May 2025

★★★★★ 5/5

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New home purchase (Lords Fold)

I recently bought a property from Eccleston Homes and I can strongly recommend their services. The whole process of finding the property, buying and aftercare has been fantastic. I also have to say that Yvonne Ball (the lead salesperson) was instrumental in us buying the property. She had such a kind, caring, knowledgeable and no pressure sales manner. Since moving into the property it has been fantastic. The house is very well built and we can’t speak highly enough of everyone who made it happen. They have made an excellent new neighbourhood befitting of the surroundings. Thank you so much.

John · 25 March 2024

★★★★★ 5/5

Trustpilot

Looking at a purchase

Hi My wife and I visited your Lords fold site in Rainford today and were most impressed with the hospitality given and the quality of your homes on offer. We are looking to purchase a detached house when they become available and have left our details with Yvonne, the sales representative. Thank you Steve and Karen

Stephen · 6 March 2022

★★★★★ 5/5

Trustpilot

Impressed with the build and the staff

We were very impressed with the quality of the show homes and the build in general.Martin was extremely polite and knowledgeable and most helpful answering our questions and giving guidance.We would certainly purchase an Eccleston Home and wish we had gone down this route several months ago instead of looking in the privately owned sector.

Cristine · 1 April 2022

★★★★★ 1/5

Trustpilot

DREADFUL

Having been asked to leave a review back in May 2022, I feel it is my duty to leave another. Being in the service industry myself I don't fully support social review pages as many of them are misleading and dishonest, this review is whole heartedly HONEST........ In the early stages, the Sales Director and his team were excellent, lovely people! At this stage there were early signs that their hands were tied from powers above, not being able to fully satisfy their customers. The house I wished to purchase was a dream home and to secure the property I had to exchange contracts for a much earlier completion date than wished for, or I could lose the sale, I agreed and we completed much earlier than wished. Once contacts were signed, between exchange and completion service started to become compromised. The original site manager was extremely unprofessional and rude. My new home was used as a site office, staff canteen, all my new toilets were being used by site staff leaving raw faeces and urine on all toilets. On 1st August 2022 I completed, EH received over half a million pounds. I relocated with two children with overnight bags to a local hotel whilst we had a few days to install extras which EH would not help accommodate. Nearly five months later my children and I are still living in the same hotel room with very little belongings. We arranged for a professional snagging report to be carried out on the property, we asked EH if they could come before completion. They said 'no'. With over 200 items on the snagging list, these varied from seriously dangerous health and safety issues, construction and build issues and aesthetics. Five months later we are still living in the same hotel room waiting for these to be rectified and our home is not habitable as there are critical safety issues which remain unresolved as well as many more items. I have never experienced anything like this. The details are endless, too much to list in such a review. Their method in satisfying their customers is somewhat dumbfounded 'save pennies, incur pounds', to give a small example; repainting of internal door frames, instructions were.... to paint only the front and back, not the middle. The only word that best describes their service is 'spiteful'. One of their Construction Directors last said to me ' we don't think you're a cow bag', not really understanding this type of vocabulary, I presume this is of an insulting nature and arises it would seem because I have the audacity to request that works be undertaken to a professional standard. To date, we haven't received any financial support from EH. No personal communication from the owners of the company has been made, you would have thought they would have made every attempt to complete our home as a matter of urgency and been personable during this debacle. Instead, they are trying to force us to move into our home for Christmas to live on unlevel concrete floors, surrounded with silica dust with a son whom has a severe health condition. Unfortunately, my patience has run thin and my family and I are suffering. We have had no other option to turn to the law, to seek protection for my family. I'm finding it challenging to provide for my children as best possible and we need a home. Whilst EH have all of our monies we are destitute. This review is an act of kindness. I have recently seen another snagging video of an EH property, it was that disturbing it brought me to tears and I couldn't continue to watch. Please, please, please if you wish to purchase a EH property ensure you thoroughly inspect the build quality before completing, I wouldn't wish for any other family to experience the stress and anxiety we have, it's been and still is unbearable. I do hope over the festive period the owners of EH take time to reflect on their company ethos, try to find some kindness, whilst enjoying their family Christmas in their homes. Nina Hallam

Nina · 22 December 2022

★★★★★ 5/5

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Welcoming and knowledgeable

Warm and welcoming. Patient and knowledgeable. Always quick to respond to questions and made us feel confident and safe within the process.

Claire · 20 February 2026

★★★★★ 5/5

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Rosie was so helpful and fully…

Rosie was so helpful and fully explained the process to us. She was very attentive both listening to and answering our questions.

Nichola · 13 August 2024

★★★★★ 5/5

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Rosie was so helpful showing us round…

Rosie was so helpful showing us round the property and gave us useful information. She was busy with but still gave us her time.

Joanne · 18 August 2025

★★★★★ 5/5

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The staff was amazing giving us and very helpful

The staff was amazing giving us guidance to the property. The property was presented well and ticked all the boxes for storage that I was looking for. It’s was darker inside than we liked and the court yard would require attention with the weeds

Haydn · 1 July 2025

★★★★★ 5/5

Trustpilot

Great Customer Service!

Dawn at Holland House Farm has been extremely helpful all the way through our process.We have left a deposit on a plot and are awaiting the build to be finished so I cannot give a review on the finish of the plot, but the customer service has been exceptional so far, thank you.

Jamie · 22 July 2024