Lovell Queensferry reviews

★★★★★ 5/5

Trustpilot

A Seamless Home Reservation Experience with Lovell

We recently reserved a new home with Lovell, and the experience was very positive. We were impressed by the quality and design of the homes available and found the right home for us.The standout aspect of our experience was the service provided by Mandy, our Sales Representative. Her friendly demeanour and professionalism made the entire process smooth and enjoyable.Mandy has been a great help guiding us through the initial paperwork, ensuring we understood each step. She was also really helpful in showing and explaining options for flooring and other extras available and helping us choose them.Her communicative approach continues to keep us informed and engaged.As we look forward to completing the remaining steps with Lovell, we feel confident and excited about moving into our new home. If our experience so far is anything to go by, we know we’re in good hands.

Kiwiward · 25 September 2023

★★★★★ 5/5

Trustpilot

Exceptional Experience with Lovell Homes: A Detailed Review"

I had a really good experience with Lovell Homes. From the very beginning, their team provided a detailed explanation of the entire process, which helped me understand every step involved. Lloyd and Kathryn were instrumental in making the experience amazing. They were always available to answer questions and provide assistance.One thing that stood out to me was how open they were to hearing all of our opinions and preferences. They truly value their customers' input and take it into consideration, which made us feel like active participants in the decision-making process.Throughout the journey, Lovell Homes' support remained consistent, and they kept us informed at every stage. It's clear that they are dedicated to ensuring a positive experience for their clients.Overall, I'm really satisfied with Lovell Homes' services and the way they handled our home-buying process. I highly recommend them to anyone looking for a new home.

Venky · 11 August 2023

★★★★★ 5/5

Trustpilot

Thorough and professional

Tanya at Drummond Park was great to work with. She listened to our needs and situation and gave us all the details we needed to help us make a very big decision. The reservation appointment was thorough, we weren’t rushed, happy to talk everything through so we felt assured and she followed up a question swiftly.

Edward · 15 November 2024

★★★★★ 5/5

Trustpilot

Thorough and professional

Tanya at Drummond Park was great to work with. She listened to our needs and situation and gave us all the details we needed to help us make a very big decision. The reservation appointment was thorough, we weren’t rushed, happy to talk everything through so we felt assured and she followed up a question swiftly.

Bedward · 15 November 2024

★★★★★ 5/5

Trustpilot

I am in the process of purchasing a new…

I am in the process of purchasing a new build Lovell home. My experience has been faultless! From my initial call to enquire about the property, viewing and making the reservation. Nothing has been too much. No question is too small or too big. Special thanks to Eileen who has been so patient and understanding and helped to make the whole process so much easier. I am super excited to move into my new home!

Juliette · 2 December 2023

★★★★★ 5/5

Trustpilot

Lovell, All Saints Green

Lovell, and in particular their site sales executive (Mandy Allen) have gone out of their way to make buying a new home from them a painless experience. Nothing seems too much trouble and queries have always been met with an almost immediate response.Mandy has been extremely helpful in guiding us through the various choices to be made, finishes and options to be chosen and has displayed great patience with us throughout this period. We are very grateful for all her help.

Brian · 29 July 2023

★★★★★ 5/5

Trustpilot

Phenomenal Customer Service and Great Experience

I have been looking for a new home for years and started looking at Williams Park- Lovell Homes a while ago. I quickly realised the spec and quality was above par to other new build homes available at that time. The advice, support, and customer service I received from the sales team (Matt and Jo) was integral to the process and has ultimately led me to occupying a great plot that’s perfect for me. They pointed out things I wouldn’t have thought of and supported me along the way. The care and consideration (and patience) they both had made the whole process very smooth. Jo welcomed me from the beginning and helped guide me through the choosing process, and Matt was very communicative keeping me up to date on the progress of the property, allowing me multiple visits to measure up (nothing was too much) and continues to check-in on the progress of the move and the quality of the house. They seem to always be working and on hand! I have found Sharon from the aftercare team very helpful and proactive- which is much appreciated. Overall I would highly recommend Lovell as a new homes builder, but more importantly I’d recommended them for their great customer service. Buying a home is no small purchase, and it’s nice to feel like you have people like Matt and Jo who care about what they are doing! Thanks to all the team!

Beth · 27 July 2023

★★★★★ 5/5

Trustpilot

Our journey with Lovell homes at…

Our journey with Lovell homes at Williams park began in early 2023. The sales team of Jo and Matt were central to our very positive experience. The purchase process was explained very clearly by Jo who led on the administration. Matt was our lead for viewings of our new home. He was extremely knowledgeable and informative about the build process. Any concerns or queries we had were taken seriously and dealt with swiftly and to our satisfaction, making a stressful time less so. The purchase documentation was extensive and impressive. This is our first new house purchase in over 23 years. |Our purchase of a new home was an experience which was made less stressful by the expertise and more importantly the ongoing support of Jo and Matt,

Barry · 25 July 2023

★★★★★ 5/5

Trustpilot

Professional decorator

Many thanks to Jordan (Lovell’s decorator) for his professional service on today at Williams Park. He has done a superb and excellent job and also explained how to do a proper job. He is also a nice and helpful guy, which he has spotted additional snagging lists and no doubt at all to fix it immediately. Lovell shall keep more good staffs like Jordan.

Chee · 27 June 2024

★★★★★ 1/5

Trustpilot

From Hero to Zero in 12 months.

We moved into our dream home just over a year ago and the Lovell team that helped us purchase could not have been better, a sheer joy.12 months later and the snagging list has never been actioned. There was nothing on there of any great issue but the faulty toilet cistern in one bathroom has now appeared in the en-suite so neither can be used.Two messages before Christmas completely ignored and I’ve sent one each month for the last three months to escalating levels of customer service management. Other than an automated message that they will come back you get nothing.Undeliverable emails to the main representatives ( Wendy and Emma, who were brilliant) indicate the best staff have now left. Half a million is a lot to just be ignored this way, so sad their bubble has burst.UPDATE: within a few working hours of my review I’ve had a message back (thank you) so fingers crossed this turns out to be a blip and they're back to ‘hero’ status again. In which case I’ll gladly share the good news.

Mark · 10 July 2023

★★★★★ 5/5

Trustpilot

Special mention to staff

We purchased a bungalow on the Williams Park estate in Norfolk in December and my review is based on the service we have received throughout from particular members of staff. On the sales team, we dealt with Jo who is a "legend" and Lovell is very lucky to have such a professional member of staff. Although the sales process was delayed, Jo kept us informed at all times and was on the end of the telephone to answer any questions. In recent times, we have had dealings with Matt on the sales team who is always there to help us should we have any issues when we are unable to get in touch with customer care. We have inevitably had some snaggings and we really cannot thank Phill Bend enough on his amazing service. He really does care and always goes out of his way to ensure things are put right. It cannot be the easiest job being on the frontline of customer care and ensuring that bad workmanship and snagging issues are put right. Phill, you deserve a medal! We are gutted to learn that Phill has recently left the company which is such a loss to Lovell. We just hope that we will continue to receive the after care that Phill gave us.

Karen · 1 July 2023

★★★★★ 5/5

Trustpilot

Jordan and Rob came to do the snagging…

Jordan and Rob came to do the snagging jobs on my new build flat. They were friendly and knowledgable, talking us through the process of the jobs that they were undertaking. The jobs they carried out were of a high standard and efficient. They are a credit to Lovell.

Kerry · 20 May 2026

★★★★★ 5/5

Trustpilot

All Saints Green, Stradbroke

Thank you to Mandy at All Saints Green for her help and assistance in showing us around the property and providing all the information we needed to enable our decision to buy, and to Matt for dealing with the reservation process efficiently and smoothly. The whole process so far has been dealt with very professionally, with good communications and a willingness to assist wherever possible.

David · 27 May 2024

★★★★★ 1/5

Trustpilot

Great sales team - shame on the after sales approach

Update- Now a year on and still chasing to get things fixed.chasing to get things fixed for over 2 years!!!!!!Bought lovell house in July 2020 the buying process was simple and sales team beyond fantastic given it was through the start of the pandemic as well but very well managed.Once the building and sales team moved off site it has all gone downhill. I have an initial snagging list which has been with lovell customer services for over 14 months. I have chased multiple times via email and phone to be told we are following up on it. Today I was told "they are starting to get through the list". It is beyond a joke given that some are simple fixes- kitchen doors, temperature of water for bath. There is NO customer service as there is no apology or plan forward for when everything will be fixed. Coming up to 2 years in the house and Lovell better not say 2 years now it's not under warranty - after chasing them for 14 months!

Marie · 12 June 2023

★★★★★ 1/5

Trustpilot

After service is bad and the handwork is even worse.

When we dealing with Lovell everything was smooth and with prompt reply. After we moved in, everything is going downhill.I have a report from the snagger there are 209snags found. I have sent back to Lovell and ask them to fix, the contractor came whenever then want to sometime they missed the day that they asked to come.And the things that they fix get even worse than they don’t come to fix.We have paid for upgrade the sink then gave us the wrong one, they came to change but the extra pipe under the sink they just leave it there! That was really non-sense and they don’t install the board back!What I mean is the after service is bad, and the handwork of the Lovell even worse.

Georgie · 11 June 2023

★★★★★ 5/5

Trustpilot

Good service on the reservation

Jade was very helpful. We had many questions about purchasing the house. She clearly explained all the details of the reserved plot at Spinner Quarter. And then she gave us a lot of information, helping me make decisions about the process of my reservation and the upgrade items. We really appreciate her enhancing our confidence to buy the house. We desire the coming day of house completion. We are very satisfied with the service of Lovell Home.

Man · 22 August 2023

★★★★★ 1/5

Trustpilot

Hopton bowlers green- Garden does not drain

Hopton bowlers green- Garden is not completed to standard and has no top soil and Lovell have not had any of the building rubble broken up. Our garden remains boggy for a long time after rain making it unuseable. Neighbours have the same issue but get nothing from Lovell. They are pushing it out to several companies who clearly do not have domain over the treatment of the rubble. We cannot plant anything due to the lack of top soil and now the rubble has dried our garden is full of sunken areas. Great service until we completed the NHBC survey but since has really become poor.

Josh · 21 May 2023

★★★★★ 5/5

Trustpilot

Jordan (Decorator) at Hopton.

Jordan (Decorator) at Hopton.A credit to Lovell Homes. Very methodical in his work, takes pride in everything he does. Very friendly and polite. Transformed our living room after moving in and noticing extremely poor areas of plaster! Jordan ensures care is taken to protect and cover all furniture and flooring when sanding and painting and always cleans up after. Would highly recommend Jordan!

Reece · 7 June 2024

★★★★★ 1/5

Trustpilot

The Customer service at Saddlers…

The Customer service at Saddlers Grange, Howden is non existent. I have lost count with how many times I have called to enquire about plots and there hasn’t been a single occasion when I’ve had a call returned.In 2022, I made enquiries, left my details and never heard back. I visited the show home during opening hours, only to find it closed without any explanation. When you call, no one picks up. You leave a message and guess what, you never get a return call.2023, one year on. Nothing has changed. It’s the same sales person, with the same appalling customer service skills.I visited the show home last week to make an enquiry on Plot 159. The door was locked but the agent was there. I asked her if she received my voice messages and whether the phone was working and she just replied with a “yes”The agent took down my details and said she would get back to me, either later that day, or the following. And guess what, I never heard a thing back.I can say with absolute confidence that this agent and her total lack of customer service skills has put me off from ever purchasing a property with Lovell Homes, anywhere in the UK.

Jon · 4 May 2023

★★★★★ 5/5

Trustpilot

Accommodating, friendly and professional

Mandy has been very friendly and open to any questions we’ve had. We’ve not felt pushed into anything at any point and communications have been the right balance of professional and friendly. Mandy has been very accommodating. We look forward to the next stage of acquiring our new home, feeling confident our questions will be addressed along the way.

Jen · 3 August 2024

★★★★★ 5/5

Trustpilot

Sycamores Kirkella Super Sharon

Sharon at the Sales Office in Kirkella has been fantastic and Extremely patient with us.Her customer service has been outstanding and a pleasure to deal withShe is always available with a friendly smile and has gone the extra mile numerous times through this process like staying very late over and over again to discuss things with us and never rushing anything with my wife, this hasn't been lost on us i would definitely recommend because of her alone.She has been streets ahead of the people we spoke with at other home builders before deciding to buy this house.Kieran the site manager so far has been very helpful and reassuring with queries we have had and i trust that he will deliver on what he and Sharon have promised us.So far so good.

Pete · 3 April 2023

★★★★★ 5/5

Trustpilot

Caroline at Blossomfields

Caroline Lewis at Blossomfields has been nothing but excellent and has made the experience of buying our first house much less terrifying! We feel as though we are in safe hands and have appreciated all her advise from how to go about the deposit to the colours of our carpets! She has happily answered my partner’s many, many questions with far less eye rolling than he got from me! Always been quick to respond when we’ve reached out and has managed to be flexible around our schedules for in person meetings, even when it’s meant her working late, which is much appreciated.

BF · 29 March 2023

★★★★★ 5/5

Trustpilot

We had a fantastic experience with…

We had a fantastic experience with Lovell Homes, and I want to especially thank Lorraine for being absolutely exceptional throughout the whole process. From start to finish, she was professional, friendly, supportive, and always willing to go the extra mile to help.

Peter · 15 February 2026

★★★★★ 5/5

Trustpilot

Jordan Davies is a decorator/plasterer…

Jordan Davies is a decorator/plasterer with Lovells. He has done a fantastic job in dealing with our snagging issues.All the work he has undertaken has been immaculately done - invisible repairs and clean and tidy.He is a lovely, polite and friendly person and has totally respected our home.He obviously takes a lot of pride and pleasure in the work he does.We highly recommend him.

Jacquie · 19 April 2024