Every review we hold for the Queensferry office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPipit Mews…
We absolutely love the Lovell Kinsted home at Pipit Mews in Southwick we have recently moved into. It is of a high quality, beautifully finished, well designed and deceptively spacious. Building homes in a small close rather than a massive development like some we have seen is a plus.
Andy · 18 August 2026
Agent replied · 24 September 2026
Hello Andy,
Thank you for your feedback!
Kinsted pride ourselves on carefully thought out designs and are glad to hear you love the layout of the homes at Pipit Mews.
We are glad your experience with Sam our customer care coordinator has been great and that you would recommend us.
We wish lots of happiness in your new home!
Thank you.
★★★★★ 5/5
TrustpilotJayne was brilliant and very warm and…
Jayne was brilliant and very warm and welcoming, excellent knowledge of the homes, development and site.
Laurie · 1 May 2026
Agent replied · 7 June 2026
Hi Laurie, thank you for your review. It is great to hear that you had such a positive experience, your lovely comments will be passed on to Jayne. Thank you, Lovell Homes.
★★★★★ 5/5
TrustpilotGood job, well done! 😊
We had a visit from one of the aftercare maintenance team to address all of our outstanding snags in our new build home. From replacing broken/faulty items to repairing plaster, paintwork & mastic all were completed during one visit. Andrew Armstrong was very polite, skilled & knowledgeable about all of the snags we had, therefore was able to fix them all the same day. Absolutely brilliant, very grateful thank you!
Angela · 2 October 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Andrew.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Andrew and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotReally friendly staff
Really friendly staff, particularly Ange and Chloe. They have been very helpful and supportive too.
Katrina · 4 May 2026
Agent replied · 7 June 2026
Dear Katrina, Many thanks for taking the time to write such a positive review. We're very lucky, Ange and Chloe make a great team, and their experience and kindness always ensures our customers have a positive journey with us. Have a lovely day, Nicole, Midlands Marketing Team.
★★★★★ 5/5
TrustpilotExciting new times
Lovely staff so easy to talk to. Never felt rushed or pressured into anything. Everything was explained carefully and any questions answered. The site was very tidy a joy to walk to the show house which was very well presented. We visited several times each time equally impressed. Having now paid our deposit we cannot wait to move in. We wish you all the best in your development at Scarborough.
MR · 16 September 2024
Agent replied · 22 October 2024
Thank you for your very positive feedback, we are delighted that you are excited about your pending move into what we hope becomes your forever home. We pride ourselves in providing a 5 star service that is individual to each of our customers, so your feedback is really appreciated and gives us confidence we are getting this right. All the very best wishes for a smooth move and we look forward to welcoming you into your new home at Sandcastles very soon.Many thanks, Later Living by Lovell team
★★★★★ 5/5
TrustpilotWe had a visit from Tom today to attend…
We had a visit from Tom today to attend to some snagging issues. Tom was really great. Very thorough and did a really good job throughout. He was meticulous, and took time to go through and show us what he had done with each item, and checked that we were happy with the outcome. A very friendly chap, and a job well done. Many thanks Tom.
Steve · 17 October 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotThe sales team at Drummond Park
We found Tanya & Mel very helpfulwhen we went Sunday to sort out the reservation, Tanya was very helpful, guiding us through the process for what we wanted in the new house, ie flooring, carpets, what tiles we required in the bathroom and ensuite And also outside in the garden ie Did we want an outside tap? And did we want outside lighting?all in all, we’d like to thank Tanya for the constructive help that she gave us
Graham · 27 February 2024
Agent replied · 11 June 2024
Thank you very much for your 5 star review. We are pleased to hear that the reservation meeting went well and that you felt supported throughout the process by the sales team. I have passed your feedback onto Tanya and Mel and we look forward to welcoming you into your brand-new Lovell Home.
★★★★★ 5/5
TrustpilotFantastic House! Fantastic Team!
We cannot say enough kind words about the Lovell Team at William's Park in Wymondham. Right from the off we dealt with Matt who remained a constant friend throughout the challenges that laid ahead! His communication was excellent and professional at all stages. The whole experience of buying from Lovell has been first class. The house build and quality is phenomenal and the attention from each Lovell colleague has been superb! The whole development is well designed, with additional qualities and finishes we didn't expect. Highly recommended!
Keith · 9 January 2024
Agent replied · 11 June 2024
Thank you Keith for taking the time to leave a 5* review of your experience buying a new Lovell Home at William's Park in Wymondham.We have passed your comments on directly to Matt & Jo, who we know will be really happy to read them.Thanks again Keith, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
★★★★★ 5/5
TrustpilotIts been a pleasure dealing with Lovell…
Its been a pleasure dealing with Lovell Homes. I'm only at the start of my journey and so far they have been friendly supportive and can't do enough to assure me of the process and what to expect at each stage. Easy to talk to and a pleasure
Susan · 20 July 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave a 5 star review Susan. We are delighted to hear that you've found our team friendly and supportive, and that we've been able to guide you through your buying journey. We wish you all the best in your brand-new Lovell home.
★★★★★ 1/5
TrustpilotSearch party needed to find customer care at Lovell
We moved into our house in 2021, and by going around the house during our own snagging process found over 200 issues. I must stress that we are not builders nor in the trades sector. These were raised with Lovell and over the last 2 years most have been fixed very gradually at their own slow pace after repeated requests. I have waited in so many times for Trades that did not arrive. A leak from the family bathroom toilet area was reported months ago, and nothing done to sort it. Several plumbers/managers have come and reported back to Lovell that the area needs stripped back to reveal the source of the leak. The bathroom floor tiles are now lifting and dangerous. The skirting is coming away from the wall and black mould is now evident in that bathroom. I hate to think what damage is being done to the house. Customer care no longer communicate as it appears they have nothing left to promise. The whole situation has been totally wearing, and it appears that Lovell hopes that people will give up and just accept their shoddy workmanship. This is only the tip of the iceberg of my negative experience with lovell. I could easily write a long tedious novell on the whole disappointing experience. One star out of five is generous.
Jennifer · 21 December 2023
Agent replied · 11 June 2024
We are sorry to hear that you have not had a great experience with your new home, please let us know which property you have purchased from us and your contact details as we have requested this information from you via TrustPilot so we can look into this matter and resolve your issues.Kind regardsLovell Homes
★★★★★ 5/5
TrustpilotSeamless and stress-free buying experience
We recently had the pleasure of buying a house with Lovell Homes, and we are thrilled to give them 5 stars. From start to finish, Jo and Matt were nothing short of exceptional, making my wife and I's dream of owning a home a reality.Both Jo and Matt throughout the entire process demonstrated their utmost professionalism and prompt communication, keeping us well-informed at each stage and giving us confidence in the decisions we were making togetherWe were expecting a daunting process, but Jo and Matt were fantastic at making the process seamless and stress-free. We can't thank them enough for all of their help.
Dale · 16 December 2023
Agent replied · 11 June 2024
Thank you Dale for leaving such a lovely 5* review of your experience with Jo and Matt at William's Park, and buying a new Lovell Home.We have passed your comments on directly to Jo and Matt, who we know will be so pleased to read them.Thank you again, and we hope that you continue to be very happy in your new home.The Lovell Team
★★★★★ 5/5
TrustpilotJob done! No more snags...
We had some snagging issues with our Lovell home on the Crown Meadow estate in Norwich, but we’ve systematically chipped away at them, liaising with Tanya in Customer Services.They have been very good setting things right. Today Rob and Jordan have done an amazing job finishing the last bits. They were thorough - no short cuts. Both were courteous and left everything really tidy. We love our new home!
Chris · 10 July 2024
Agent replied · 24 August 2024
Thank you Chris for taking the time to leave such a lovely 5* review for the work which was carried out on your home at Crown Meadows in Newton St Faith, by Rob & Jordan, and organised by Tanya.We are so pleased to read all of your comments on the service which you have received and the quality of work carried out. We have passed your comments on directly to Tanya, Rob & Jordan and our customer care team in the region, who we know will be really happy to read them. Thank you again Chris, it's wonderful to hear how much you love your new Lovell Home.The Lovell Team
★★★★★ 1/5
TrustpilotUseless
I’ve only given one star because I have too. I do love my home, but the company are absolutely useless at costumer care, the quality of our home when moving in was shocking and took well over a year and constant back and forth to get sorted, nearly 2 years in now and a problem that we thought was a drainage issue that Lovell still haven’t rectified turned out to be an ongoing water leak due to poor fitting that has only just been fixed.We’ve used the emergency contact line to report our boiler not working. So no heating or hot water and been told this is not an emergency and that they ‘only deal with refurbs out of hours’? There is literally no care after you’ve brought the house.
Katie · 30 November 2023
Agent replied · 11 June 2024
Thank you Katie for leaving a review, and for your feedback on your new home. It's lovely to hear that you love your new home, and we apologise for any frustration which you have experienced since moving in.We have passed your comments on directly to our customer care team, who will be in touch regarding the feedback you have given. We hope to rectify any outstanding issues as soon as possible, and that you will continue to be very happy in your new home for many years to come.The Lovell Team
★★★★★ 4/5
TrustpilotPersonal and Professional Service
Friendly, welcoming, informative and very helpful. I'm hoping to secure a home on the Briarswood development in Harleston (Norfolk) and have spent some time in the sales office over the last 3-4 months. I feel that Amanda has been personally rooting for me to get the plot I really want while maintaining a professional relationship and keeping me informed of progress.
Sarah · 4 November 2024
Agent replied · 24 December 2024
Thank you Sarah for leaving a lovely 4* review of your experience with Lovell Homes at Briarswood in Harleston. It's wonderful to read your comments about our team, and we have passed them on directly to Mandy, who we know will be very happy to read them.The Lovell Team.
★★★★★ 5/5
TrustpilotWhat an amazing housing development (…
What an amazing housing development ( Wild Walk ). We were totally blown away with the quality and look of the houses. And plenty of space between them and ample parking which is so refreshing from other new build sites we have seen. And Dave was fantastic with us showing us around the site physically on foot not from a plan. And great explanations of the development, We found the ideal plot (66) and perfect house for our next venture. Thanks Ian and Nic Brogan.
Ian · 12 November 2023
Agent replied · 11 June 2024
Thank you! We wish you all the best in your new home
★★★★★ 1/5
TrustpilotBehaviour
I’m unfortunate to live opposite one of their building sites. General construction noise is one thing but loud banging from 6:45 am and loud music that can be heard in our home with the windows closed above the sound of the machinery is just anti social behaviour. I’ve tried to call & emailed the West Midlands office, hopefully someone there can help with this truly anti social behaviour.
Chris · 22 September 2026
★★★★★ 5/5
TrustpilotGreat experience from seeing the plot until moving in.
We had our heart set on the plot we eventually were able to secure from the moment we discovered Lovells development on Houlton in Rugby. Julie was and is wonderful and helped us from day 1 until we moved in and since. Ryan and Dave have been exceptional with the few snagging issues and we would definitely recommend the Lovell team. Thanks we love our new home .
VT · 5 July 2024
Agent replied · 24 August 2024
Good morning VT, thank you for taking the time to write such a positive review about the team at Spectrum @Houlton. I'll ensure the message is passed on. We're also delighted to hear of your experience with us and hope you create many happy memories in your new home. If there is anything else you need, you know where we are. Have a wonderful day, Lovell Midlands.
★★★★★ 5/5
TrustpilotA beautiful Lovell home with great service
We have just moved into our Lovell home and absolutely love it! From agreeing the sale through to the handover, everything has been first class! Our home looks and feels fantastic. The beautifully spaced homes within the development give an overall feeling of privacy and exclusivity. The finish of the homes feels high quality and everyone we have spoken to regarding Lovell have been so friendly and passionate about their homes, especially Dulcie Bailey!
Norfolk · 10 March 2024
Agent replied · 11 June 2024
Thank you Paul for leaving a lovely 5* review of your experience buying a new Lovell Home at St Edmund's Park in Acle.It's wonderful to read your comments about Dulcie, and we have passed them on directly to her. We know she will be very happy to read them.Thank you again Paul, we hope that you will be very happy in your new home!The Lovell Team.
★★★★★ 5/5
TrustpilotFriendly & Professional
Popped into Sales office at Edward’s Birch development to find out more info, Bella was so professional & friendly and answered all my questions. Placed my house on market and working with a Lovell preferred local agent !! Her follow up & Customer service must be asset to the company.
Alan · 10 February 2026
★★★★★ 5/5
TrustpilotOutstanding
From start to finish, Kinsted/Lovell have been exceptional. They are efficient, informative, and friendly, always willing to help. I would highly recommend them to anyone. I was amazed when they knocked on my door on the day I moved in to ensure everything was alright. I can't praise them enough, truly outstanding!
Lucy · 29 May 2026
Agent replied · 7 June 2026
Hi Lucy,
We strive to ensure our customers receive the best quality service at every point during the home buying process. We are so pleased to hear you had a great experience and wish you every happiness in your new Kinsted home!
Kind regards,
Kinsted & Lovell Southern
★★★★★ 1/5
TrustpilotThis developer refuses to fix any…
This developer refuses to fix any snagging issues raised during the warranty period once the warranty period expires. They ignore emails and phone calls in the hope that you will simply go away. Dreadful company.
Tom · 21 September 2026
Agent replied · 24 September 2026
Hi Tom,
Lovell can confirm that we have been in touch previously and carried out works to your property to rectify issues.
Any further issues, please do get in touch so we can look into this for you.
Thanks,
Lovell Team
★★★★★ 5/5
TrustpilotWe brought out first dream home at…
We brought out first dream home at Summerlink, we met Becky and Steve during the muddy Boot event both were very helpful from the Muddy Boot event to the day we got our key Becky Guided and helped a lot.
Prashant · 20 August 2026
Agent replied · 24 September 2026
Hello Prashant,
Thank you for your feedback.
I am glad to hear your experience with the team and Kinsted has been a success. Kinsted pride ourselves on excellent customer service and supporting our customers!
Wishing you lots of happiness in your new home!
Thank you!
★★★★★ 5/5
TrustpilotWe are currently purchasing a Lovell…
We are currently purchasing a Lovell home and Emily has been absolutely fantastic right from our first viewing, even messaging us on her day off.
Mrs · 8 December 2025
Agent replied · 25 December 2025
Hi Emily,
Thank you for your 5 star review, we're delighted to hear that you had such a fantastic experience!
We appreciate your positive feedback and will be sure to pass your kind comments onto Emily.
We look forward to welcoming you into your new home!
Kind Regards,
Lovell Homes
★★★★★ 5/5
TrustpilotThank you Drummond Park!
Brilliant experience from the very start! The staff at Lovell, Drummond Park are so welcoming and are always happy to help. They made our whole experience as first time buyers enjoyable, exciting and understandable. Tanya is our sales rep and she communicates with us on a friendly yet professional level. Tanya made the process very easy for us to understand and go through, which can be daunting as first time buyers. We are so glad we found Drummond Park, who helped us buy our dream home! Would 100% recommend Tanya and the team! :)
Charlotte · 9 October 2023
Agent replied · 11 June 2024
Thank you very much for your 5 star review. We are so pleased to hear you are happy with the process and that Tanya put you at ease as first time buyers. Your positive comments have been passed to the Drummond Park team. We look forward to welcoming you into your brand new Lovell Home. Kind regards, Lovell Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
