Every review we hold for the Purley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently bought our new home with the help of Eve, and she was great to work with throughout the process. She was always responsive and kept us well-informed at every stage, which made a real difference during what can be a stressful …
David · 13 September 2025
Agent replied · 13 April 2026
Thank you for your glowing review! We are happy to hear that our team member, Eve, provided you with exceptional service during the home buying process. Our top priority is ensuring a smooth and stress-free experience for our clients. Thank … More
★★★★★ 5/5
GoogleThis is the first time I've ever dealt with estate agents having lived in the same house all my life. Karis from Mann estate agents was helpful in setting up potential buyers to view our house and in helping me with viewing flats to buy. I found her very personable, and knowledgeable. It really does help when you're doing this for the first time when you're quite nervous about the whole thing. House sale and flat buying are now going through. Thanks for all your help Karis and good luck with your new career.
Richard · 3 May 2024
Agent replied · 20 June 2024
Thank you for your glowing 5* review Richard Carrau. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe best agency I've ever been. Guys Tom and Greg were always very helpful and it was easy to contact them. It was no problems at all. House were amazing and looks exactly like on the pictures, everything went smoothly and with a nice atmosphere. These guys are really taking care of their customers and We felt like We are important for them. Thank You one more time!
Hania · 28 July 2019
Agent replied
Thank you for taking the time to leave our Mann branch in Croydon such a wonderful 5* review! It's delightful to read that Tom, Greg and the rest of the team provided such great service and that you benefited from their helpful and professional approach. Kind regards, Michael
★★★★★ 5/5
GoogleAmazing service and support! We had a lot of difficulties and delays but the team, especially Helen, were so helpful and understanding making the process much less stressful. Everything was very professional and we are very happy with our new home!
Jeremiah · 30 June 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleWe chose Mann Countrywide to sell our home and found them to be, excellent partners during the process, from the valuation to handing over the keys.
All members of staff were most helpful and polite throughout the process, helping to resolve problematic exchange dates, and calming frayed nerves, resulting in a successful sale.
I am pleased to recommend Mann Countrywide Estate Agents
Earl · 31 July 2019
Agent replied
Hi Earl, thank you for your 5* review and kind comments. It's good to know that the staff provided you with excellent service and that you would recommend them. All the best, Mike.
★★★★★ 5/5
GoogleKnowing how hard the industry can be, I cannot thank Eve and Lino enough for the amazing service my partner and I have received these last few months on our first purchase. Their diligence, professionalism and calm manner meant we finally purchased our first home. Fantastic agents and dedicated to their craft. Thank you
Ermal · 7 June 2021
Agent replied
Thank you for your amazing 5* review and kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe live offshore and it was imperative to have a reliable, helpful, knowledgeable and pro-active agent who was quick to respond to all our queries in relation to the sale of our property, and who would try and ensure that exchange of contracts happened as soon as possible. We highly recommend Andrew Moorlen-Steele in this regard.
Julia · 28 July 2019
Agent replied
Hello Julia, Thank you for taking the time to leave this wonderful five star review. The team at Mann Countrywide, Croydon strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with Andrew and the entire team at the branch, many thanks.
★★★★★ 5/5
GoogleThis branch is amazing they are so patient and supportive. They are willing listen to your problems and reason with you. I just bought my property from this branch. I wanna thank Janene and Lino and the rest of the team for a brilliant service. Thank you 😊 …
Neil · 31 July 2019
Agent replied
Dear Mr Wright,
Congratulations on the purchase of your property. I am pleased to read that the team at the branch especially Janene and Lino were able to deliver their proven 5 star service. Thank you and best wishes in settling into to the new home.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleHi, today I went into the branch to renew the rental agreement. It was very lovely experience as I have been served by two colleagues over there. Both of them Kelly Gilmour and Anton Harvey indeed very good in caring about customers. They fulfilled the job that I went for with in no time. I am very pleased with their service. That is the reason I took time to fill this specially for them. Keep it up Kelly and Anton. You guys definitely deserve recognition. Thanks for taking care of me.
Sudhakar · 28 July 2019
★★★★★ 5/5
GoogleThe Mann team were extremely professional and attentive, in particular Eve Charrosin who made the entire purchase process as stress free as possible, pushing all parties every step of the way!PositiveResponsiveness, Professionalism
Anish · 25 August 2022
Agent replied · 30 July 2023
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOutstanding service. The staff at Mann estate agent was helpful from the start of placing our property on the Market until the completion. They always kept us up to date. They were very friendly and nothing was too much trouble. I would highly recommend Mann estate to anyone wanting to sell a property. I have a property to sell in the foreseeable future and i will definitely be using them. Thank you so much especially to McDole and Lino very very professional.PositiveResponsiveness, Professionalism
Jean · 25 August 2021
Agent replied
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally great service.thanks Lino
Zahid · 29 March 2024
Agent replied · 31 December 2023
Hello! Thank you for taking the time to leave your 5* review about our local team, it is much appreciated. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleThank you to Eve and Lino for really great service whilst purchasing our first flat. They were very responsive and attentive, even when the process got a little difficult! Thanks both!!PositiveResponsiveness, Professionalism
Fiona · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMc’Dole was extremely helpful and professional throughout the process. He always kept us in the loop and never tried to pressure us into making decisions we weren’t comfortable withPositiveResponsiveness, Quality, Professionalism
Hasson · 21 June 2021
Agent replied · 20 June 2024
Thank you for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWould like to say how great the service at mann is. A special thank you to Ryan who made sure everything at my new flat was perfect before i moved in. Couldn’t thank the guys there enough
Jenny · 28 July 2019
Agent replied
Hi Jenny
Thank you very much for this review and the 5* rating! Great to hear that Ryan and the team provided such good service!
Kind regards, Jake
★★★★★ 5/5
GoogleBeing based abroad we were keen to have a trusted partner for our Estate Agents and without doubt found this in Lino Rosato and Eve Charrosin. Despite dealing with difficult circumstances, the time zone delay and my insistence of understanding the detail, they dealt with every scenario quickly, professionally and with good humour. They were helpful, insightful and got the job done! I would definitely and wholeheartedly recommend them.PositiveResponsiveness, Professionalism
Jo · 25 August 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleHorrible agent. Showed up 40 minutes late and I had to call three times to have someone coming and other viewing, I received an email saying the property would be rented for the next few months and I had to call to ask if our viewing was still going ahead (which it wasn't). Get your act together guys. Estate agents are not great in general but that is something else...
Vio · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 3/5
GoogleGenerally happy with my buying experience with Mann, who were faster and more organised than some of the previous agents I had used. They did not tell me, however, that I was moving next to a HMO - which has turned out not to be a great decision.
Jack · 29 March 2024
Agent replied · 20 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing experience moving into my lovely new home. The agent called Jessica went above and beyond to make sure everything went smoothly as well as the rest of the team. Thank you guys great service!
Ellie · 28 July 2019
Agent replied
Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleFirst move I've made and couldn't ask for more from the guys that were involved. Greg and Tom were brilliant. Had a little hiccup with moving in due to the landlord and they kept us up to date and focussed their whole day solely on solving our problem and making sure we had moved in on time. Thank you so much guys. You are amazing!
Maxin · 28 July 2019
★★★★★ 5/5
GoogleRecently went through Mann to find a new home, outstanding service from the sales and lettings team! Jess and Ryan were especially good, both went the extra mile for me. Would highly recommend!
Flex · 28 July 2019
Agent replied
Thank you for your kind comments. I am pleased to read that the teams were able to deliver a great customer experience to you. Please accept my best wishes.
Regards, Sarah
★★★★★ 5/5
GoogleA completely different estate agent experience. Mann were extremely helpful and friendly throughout the purchase of our new property. They were fully supportive when we hit a few bumps along the road and dealt with everything in an extremely positive and professional way making us feel comfortable throughout the entire process. We must say a big thank you to the Lino who dealt with us from day one. We will definitely be using Lino and Mann in the future. R&L
Ryan · 31 July 2019
Agent replied
Thank you Ryan for your 5* review and kind comments. It's good to hear that Lino and the team have provided you with excellent service. All the best, Mike.
★★★★★ 1/5
GoogleWorst ever estate agents. I can understand, seller is their customer but they have no respect at all for a buyer. Very rude negotiators, no clue what are the spellings of customer service. Lino Rosato as well as Andy Jones. People be careful around these rogue estate agents. Bad name for countrywide
I really feel sorry for their customers who are selling their properties through them, I was very much interested to buy one property from them but now no way. I am never buying anything being offered by them.
Waseem · 28 July 2019
Agent replied
Dear Mr Raja, thank you for your feedback and I am very sorry you feel the service you have received has not met the standard you would expect. We understand that you had made appointments to view several properties through the Croydon branch but failed to attend the confirmed appointments or contact us to advise you would not be able to make the appointments. We attempted to contact you on several occasions but without response. You then contacted us to arrange to re-book a viewing of one of the properties that you had requested previously. My colleague was going to call the owner to rearrange the viewing but we were not sure he would accept as he was previously let down by yourself. We accept that situations occur where buyers cannot attend appointments but a courtesy call is normal in these instances to advise the branch and the subsequent owner of such situations. In addition you also mention Lino Rosato, the branch manager, who has not spoken to you or dealt with you so we are very surprised you have mentioned him in your review. We would be very interested in hearing back from you with regard to try to resolve this issue, please feel free to contact us on 020 8261 7139
★★★★★ 5/5
GoogleStaff at Mann were very helpful in driving my purchase through (especially Andrew M), continually keeping me updated on progress and chased where necessary to expedite completion. Thank You All.
Stephen · 28 July 2019
Agent replied
Hi Stephen, Congratulations on the purchase of your property! The Mann Countrywide team in Croydon, aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will pass on your wonderful review to Andrew and the entire team at the branch. Many thanks.
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