Gilmore Estates reviews

★★★★★ 5/5

Google

Firstly I would like to say a massive thank you to Lesley & The Gilmore’s team! They were professional, attentive, reliable, responsive and over all very kind. I didn’t have the easiest first time purchase by any means but Lesley took to it like a duck to water, very knowledgable. She was never hard to contact and responded in no time at all. If you’re considering using Gilmores I highly recommend. From beginning to end it felt like they were on your side and really cared for customer satisfaction. Not to forget the fantastic little bonus of a welcome box i received when collecting my new house keys. One very happy customer! Thanks so much!

Kate · 10 September 2026

★★★★★ 5/5

Google

What a great experience with Webbs - from my initial valuation with Lesley to selling of my house with Jay. We’re in difficult market conditions but Webbs have actively sold my house, going under offer within 7 weeks. This was my first experience of selling a property and using an Estate Agent - Webbs have been first class. Jay has been fantastic - nothing was ever too much trouble and I found his communication excellent. It’s been a pleasure to deal with Jay and all of the team - thank you for making my first experience of selling a property a positive one!

Daniel · 29 July 2026

★★★★★ 5/5

Google

Gilmore Estates handled the sale of my late mums house. Through a very difficult time they made the whole process much more bearable.They took on board the whole selling process, from advertising to the very many viewings we had at the property, keeping me constantly updated with new enquiries as well all feedback from interested parties. Their professionalism stands out and all the staff are very friendly and put you at ease with the whole selling process. I would not hesitate to recommend Gilmore Estates, and would certainly consider using them again should the need arise. A special mention to Lesley Gilhome senior negotiator, who was outstanding throughout, although I was very aware that there was a team effort in place. Thank you Gilmores.

Kevin · 5 July 2026

★★★★★ 5/5

Google

Megan has been golden in the support of the sale of our house and the purchase of another. She really has been so patient and supportive. Megan has made the process so much easier and has always been contactable. All the team have been amazing but Megan has really gone above and beyond for us and I can’t thank her enough ☺️ thank you all

Rowena · 3 June 2026

★★★★★ 5/5

Google

Had the pleasure of viewing a few house with this team. from Sally in the office to Heather showing us some properties. They have all be professional and so incredibly helpful real credit to the company. A special shout out to Jamie. He has been absolutely amazing. Listen to what we wanted and helped us get the right property. Can't thank him enough.

Frances · 3 June 2026

★★★★★ 5/5

Google

I’ve had a genuinely excellent experience with Gilmore Estates Ltd and would highly recommend them to anyone looking for a professional, responsive, and customer focused estate agency. From the very beginning, the team made the entire process feel smooth and well-managed. What really sets Gilmore Estates apart is the people particularly Tracy, Lesley, and Catherine who consistently go above and beyond to ensure everything runs seamlessly. Their level of care, attention to detail, and willingness to help is truly exceptional. Tracy is incredibly knowledgeable and proactive. She always seems one step ahead, anticipating questions or potential issues before they arise, and handles everything with confidence and clarity. Lesley is equally impressive approachable, efficient, and always ready to offer support or reassurance when needed. She brings a calm, professional presence that makes a real difference, especially during what can often be a stressful process. Catherine rounds out the team perfectly, with her excellent communication and dedication to keeping everyone informed. She ensures nothing is overlooked and is always happy to help, no matter how small the query. What stood out most was their commitment to going the extra mile. Whether it was providing regular updates, offering practical advice, or simply being available when needed, they consistently exceeded expectations. They genuinely care about their clients, which is reflected in the quality of their service. Overall, Gilmore Estates Ltd combines professionalism with a personal touch, and that makes all the difference. Thanks to Tracy, Lesley, and Catherine, the experience was not just efficient, but also reassuring and positive from start to finish. I wouldn’t hesitate to use their services again in the future.

Alex · 9 June 2026

★★★★★ 5/5

Google

I needed a Lettings Agent for a property, I am very grateful I found Gilmore. That was four years ago. Today they manage three properties for me and they have been nothing short of brilliant. They are diligent, honest, on-the-ball professionals that go out of their way, they have a whole host of contractors to suit any problems that may arise in the properties. Over the time i've been with them they have created such good relationships with the tenants they found for me and with myself. I have absolute trust in their experience and knowledge-base and I feel my properties couldn't be in better hands. Like I say, I'm very grateful to have found them.

Rob · 9 June 2026

★★★★★ 5/5

Google

I would highly recommend Webbs estate agents and have nothing but positive feedback for them. All the staff are very pro active, professional and polite. They have sold two properties for me in the last couple of months and their communication has been excellent throughout both sales. I have been kept updated and informed and they have answered any of my questions or concerns without delay. The staff are always extremely friendly and polite and always maintain a professional approach. From beginning to completion, I have felt in safe hands. Cannot recommend them enough.

Amanda · 3 September 2025

★★★★★ 5/5

Google

Great friendly estate agents who provide excellent service at a competitive price. During our sale we were kept up to date every step of the way. The proof is in the pudding. One viewing and sold. Highly recommend. Since leaving this review, I have subsequently used Webbs to find a tenant for a property. My experience mirrors that of the sales team. Excellent service by all of the letting team and a big shout out to Sophie Adam’s who has been superb. The service provided to the tenant and myself has been exemplary. I highly recommend Webbs for both letting and sales. Great work Webbs and a big thank you.

Rob · 3 August 2025

★★★★★ 5/5

Google

I met with Sophie Adams (Webbs Estate Agents, Cannock) after consulting a number of other letting agencies. Her knowledge of the market was exceptional and she was incredibly professional. She was head and shoulders above the other letting agencies which made my decision to use Webbs very easy. Sophie is enthusiastic and genuinely cares which means you get a personal service tailored to your needs. As a landlord I would highly recommend Webbs to ensure you get the tenants and service you deserve.

Daniel · 3 August 2025

★★★★★ 5/5

Google

As customers, we genuinely couldn’t recommend Webbs Estate Agents highly enough. From the very start, valuation, marketing, selling our property, and helping us purchase our new home, the whole process was made incredibly smooth and straightforward. We did run into a few issues on our side, but the team at Webbs were calm, patient, and supportive throughout while we got everything sorted with our mortgage. Nothing ever felt like too much trouble. The service from start to finish was an absolute dream. and both the Rugeley and Cannock branch teams were brilliant. A special shout-out to Rachel, who handled our account most days, also Jamie, who I must of aged his life with all my pestering lol, both staff was amazing and a credit to the company. Thank you all so much, we really appreciate everything you’ve done for us.

James · 3 May 2026

★★★★★ 5/5

Google

Excellent service from start to finish. Jay was very helpful and supportive, even when there were issues on my side. He was patient, always willing to help and very quick to answers any questions I had. 100% would recommend.

Nicky · 3 July 2026

★★★★★ 5/5

Google

I had to to very quickly change letting agents (due to my existing one folding). The service I received from Webbs has been professional, friendly and thorough throughout - and highlighted that not all letting agents are the same! Sophie and Charlotte along with Lauren and Malia - and the rest of the team - have been fantastic and I would have no hesitation in recommending the company.

Michele · 3 October 2025

★★★★★ 5/5

Google

Having used Gilmores for many years for my property let, both tenant find and property management. I wanted to state how delighted I am with the service provided. Tracey and her team are superb at organising routine and legal requirements without any onus on me. They are superb at their work and I have no hesitation on recommending 5 stars for their efforts. So rare these days. John G

John · 9 June 2026

★★★★★ 5/5

Google

We had an excellent experience with the estate agents throughout both the sale of our old home and the purchase of our new one. The team was professional, friendly, and always happy to answer our questions. They kept us informed at every stage of the process, making what could have been a stressful experience much smoother. Their communication was excellent, and they worked hard to keep everything moving, ensuring both the sale and purchase progressed as efficiently as possible. We really appreciated their dedication, honesty, and support from start to finish. We would highly recommend them to anyone looking to buy or sell a property. Thank you to the whole team for making our move such a positive experience!

Chloe · 3 July 2026

★★★★★ 5/5

Google

I can't speak highly enough about Gilmore Estate Agents. All the staff have been great and Lesley has gone above and beyond on several occasions. The sale is the house of a relative who has recently passed and family do not live locally. Lesley has helped us with ensuring safety and security is dealt with and also maintenance issues. Definitely smoothed this difficult process and we are very grateful. Everything has happened calmly and easily and information and paperwork all handled efficiently.

Muir · 23 June 2026

★★★★★ 5/5

Google

A five star review for Webbs & especially Megan simply isn't enough praise. I can honestly say that the service to date has been absolutely outstanding.

Neil · 27 July 2026

★★★★★ 5/5

Google

Excellent experience. They were supportive and helpful. I bought my new forever home and used the mortgage broker, the conveyor which were also excellent. I highly recommend Webbs

Jennifer · 3 July 2026

★★★★★ 5/5

Google

Megan, I just wanted to reach out and say thank you for all your help in our recent requests to view properties - we have now found a property and we’re going through the channels to secure it and make it our first home together. I just wanted to say a real big thank you to you for all your help in getting us viewings, requesting our feedback and your professionalism throughout the time we have known you and although we haven’t found a home with Webbs, I can not fault the service you gave and would highly recommend you to anyone needing an estate agent in the future.

Leonie · 3 June 2026

★★★★★ 5/5

Google

Megan at Webbs Cannock has been amazing. From communication to sending me homes she thinks will suit me. Her determination for the job is nothing short of fabulous !

E · 3 June 2026

★★★★★ 5/5

Google

I have recently used Webbs to sell my house, the service from arranging the valuation to passing the sale on to solicitors has been very professional and efficient, all the Webbs staff I had contact with were brilliant, Andrea who valued the house was very professional and knowledgeable, Jamie kept me well informed of the progress of the offers I received, Callum and Sally were also very helpful throughput.

David · 3 April 2026

★★★★★ 5/5

Google

From Tracy valueing our house, I have been helped every step of the way. The team are great and go the extra mile. They are always available to help with my queries and their local knowledge is incredible. I would not hesitate to recommend them to anyone thinking of selling their home. A lovely team, Tracy, Katherine and Lesley xx

Castle · 9 June 2026

★★★★★ 1/5

Google

If I could give the Cannock rental team at Webbs Estate Agents zero stars, I would. Their level of incompetence, poor communication, and lack of professionalism is honestly shocking. Communication is appalling, calls and emails are ignored, responses are delayed, and nobody seems willing to take responsibility for anything. The entire process feels disorganised and unnecessarily stressful. The only time you ever get communication from them is when they want money from you. I also believe that they tell lies as each person you’re passed too has a different opinion on how things work! At the end of tenancy’s they take your full deposit even when not required. We showed evidence (receipts) that we had had the carpets cleaned and paid for a gardener weekly during the tenancy but this was ignored and the money still taken. What made the experience even worse was the way property inspections were handled. During home checks, photos were taken inside the property, including of personal belongings, which felt intrusive and awkward as they walk around your home as if it’s their home! They also tell you a date and time and do not work with you to arrange this. The complete lack of sensitivity or respect for our privacy was deeply disappointing. For a company trusted to manage people’s homes, their customer service and professionalism fall far below acceptable standards. Avoid if you value your privacy, time, and peace of mind.

Jess · 3 May 2026

★★★★★ 5/5

Google

So happy with service Megan provided, after missing out on another property, Megan proactively contacted me and kept me updated on potential properties that fitted my brief. I was delighted she got me the first viewing on a perfect house and it almost felt like her mission to find me my perfect property. She called me before the office had opened and thanks to her proactive nature I now have my perfect property subject to contract. I cant thank her enough as I was beginning to think it was mission impossible!

SUZ · 3 May 2026