Trusted Agent profile · Prestwick
★★★★★
115 reviews across 2 platforms
123 Main Street, Prestwick, KA9 1LA
Rentolease's office in Prestwick, at 123 Main Street, is rated 4.4 out of 5 across 115 reviews on two platforms, including 92 Google reviews rated 4.4.
Every review we hold for the Prestwick office, from every platform, shown as written. First names only.
5/5
GoogleRentolease have been first class in managing my portfolio of rentals. David and his team go above and beyond to ensure runs smoothly.
Thanks Barry for your great review and its good to hear from one of our investment, buy to let landlords who has a portfolio of properties about Rent lease's residential letting service. Thank you for using our service and we hope to have you as a client for many years to come
1/5
GoogleThis company are an utter joke for landlords. They charged for the vetting of a tennant. We currently have someone who doesn't pay his rent. Has caused quite costly amount of damaged to outside and inside walls. And when I posted a letter through the door giving notice of inspection the tennant had the cheek to phone this company moaning it was unfair I was coming to inspect it. Never mind asking him if he intends to pay the £1150 in arrears. The service is that because this tennant is fiery and not easy to deal with. I'm told they wont phone him about the damage... why I'm I paying this company ?? Going through lawyers and scottish landlord association to get the money owed and tennant out. AVOID THIS COMPANY AT ALL COSTS. Shocking customer service only care about the fees they make at the start from vetting fees. £800 bill just to get a tennant in... hmmmmm
First of all please accept our apologies that you are unhappy with the service you are receiving from Rentolease. Your partner did contact us today and we have updated her fully on the tenants repayment proposal.In regard to our fees I have checked your partners account and can only see you paying £222 initial fee inc VAT and happy to send you a copy of this. As of this date the tenant owes £575 not £1150 and as you are aware has made a repayment proposal that you have agreed to. Once again please accept our apologies that you are unhappy and we look forward to hearing from you to answer any questions you may have
5/5
GoogleI recently popped into the prestwick office to ask a few questions about a property on behalf of my daughter who is leasing a property with the company. The young man Brendon who I spoke to was very helpful and knowledgeable and took plenty of time explaining the process to this old timer. Couldn’t recommend them enough lovely service.
Hi John. Thank you so much for your review that we really appreciate and we have passed your comments onto Brandon. At Rentolease we always try and give friendly professional advice and are glad we could help.
5/5
FacebookRentolease have been first class in managing my portfolio of rentals. David and his team go above and beyond to ensure runs smoothly.
Thank you so much Barry for you great review and its great to get such good feedback from a portfolio landlord and we hope to have you as a client for many years to come.
5/5
GoogleGreat helpful and understanding, helping new tenants along the way, great appreciation in swiftness of assistance with maintenance issue, always get back to you as fast as they can. Honest reliable A* service.
Thank you so much for the review and we are delighted you are happy with our letting service. Thank you for your trust in Rentolease and we hope you will be with us for many years
5/5
GoogleFirat tine using Rentolease. Great correspondence and customer service.
Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service. Looking forward to assisting you again!
5/5
GoogleA very good letting Agency. All the team members are very welcoming and very helpful. I highly recommend them.
Thank you so much for the lovely review on our residential letting service and we are so happy you had a good experience with us
5/5
GoogleEasy and stressfree, communication with Rentolease was A1 and nothing was any trouble to them,highly satisfied with the whole experience
Thank you for the lovely review and we are glad you have had such a good experience using our residential letting service and we look forward to having you with us for many years to come
5/5
GoogleI have recently moved with the help of rentolease, from the veiwing process to the move! the full experience was extremely smooth. This was down to David and his staff team they could not have been more helpful, they made the full experience stress free. Highly recommended, Thank you.
Thank you so much for the review Sarah!
5/5
GoogleAlways professional and quick to act when needed
Thank you Gordon for your kind words!
5/5
GoogleRentolease has provided a first class property management service for our rental property for almost thirty years. When it came time to sell, they secured an excellent price for us. If you want a reliable, professional service with a friendly touch, Rentolease is the place to go!
Thank you so much for the review and for using our residential letting and sales service Allan and we wish you all the best in the future
5/5
GoogleFirst class experience with RentoLease. Property letting can be at times frustrating and challenging with some complex issues to manage. David Toner and Craig Scott manage these challenges admirably and provide excellent solutions to complex issues that arise in a professional and timely manner. Highly recommended
Thank you Ian for trusting Rentolease for your properties and we love to hear when a client is satisfied with our service! We agree that letting can be very complex and we are pleased that you are having such a positive experience working with David and Craig. Thank you for choosing Rentolease as your agent!
5/5
GoogleGreat service and the friendliest staff ever, professional and proud people, I would highly recommend Rentolease to any one looking to rent a property or any landlord looking for there property to be let
Thank you so much for the review!
5/5
GoogleVery professional polite people. Quick response on emails also.
Thanks Gill for the review and lovely e-mail you sent and we appreciate your support
5/5
FacebookI move up to Scotland was looking for a one bedroom flat to rent was looking dawvthe flat in troon got in touch with them view property like what I saw than took it from there I am not in a lovely one bed flat in troon the staff are good and helpful Angel a
5/5
Google1st class professional and friendly business. They dealt with my house sale and it all went through smoothly and speedily. Sold within 10 days of going online. Can’t thank them enough. When I sell again I’ll use them. Thank you.
Thank you for your review and it was a pleasure working with you to sell your house at over home report value. Good luck in your new home and we hope we will work with you again
5/5
GoogleRentolease is a local company I highly recommend from personal experience, they are reliable and professional with a genuine interest in all their customers. Over the years I had heard horror stories from friends about other letting agents and I am glad to say I have never experienced any problems in the 18+ years I have had dealings with Rentolease.
Thank you Nigel for leaving such an amazing review. We do put customer satisfaction as a priority and appreciate your loyalty.
5/5
FacebookRentolease have given my girlfriend and I a great service in renting our first property. Both Julie and Tracy were fantastic at every stage and helped us get everything sorted as we didn't know much about the process. Would highly recommend to anyone looking to rent a flat/house.
5/5
GoogleVery fast entry into new home. Extremely well informed at all occasions by very friendly & helpful staff. Agent from Prestwick office was welcoming from the very start and sorted everything for me.
Thank you for the review Nick and hope you have settled in well.
5/5
GoogleI highly recommend Rentolease, they helped me with all aspects in letting my first BTL property from choosing the right property, preparing it to go on the rental market, finding a suitable tenant and dealing with all the details along the way. Very knowledgeable, a company to trust, I couldn't have done it without them.
Thank you Jennifer for your great review. We are pleased that you have liked our buy to let service as over the years we have worked out what BTL landlords need to increase rental yield and find that perfect tenant.
5/5
GoogleRecently moved into a let through Rentolease and the process couldn't have been smoother. Very professional company and made everything very easy. Over the moon - Highly recommend them!
Thank you Amy for such a lovely review and good luck in your new home!
1/5
GoogleRentolease rented a property I was waiting for a video viewing. When I asked about it I was told it didn't matter as the property was gone. Some might say that's the work of a scum/slum agency. Glad now they're not my landlords.
Hi James and we are sorry to hear you have had a bad experience and please accept our apologies. We can see the video viewing link was emailed to you on the 28 June and please can you call us on 01292 471482 so we can investigate why you did not receive this.
5/5
FacebookWe rented out our house from 2011 until 2019 via Rentolease and were delighted with their customer service and professionalism. We have now sold this house again via Rentolease and their assistance has been invaluable. Our main point of contact was with Gillian Lyle who was so approachable and friendly.
Thank you for the lovely feedback and for being an excellent client over the years
5/5
GoogleLentolease found a tenant for us very quickly and handled all the process of checking references and collecting the deposit and first rental which made it fairly stress free. They also helped to advise us on what was required of us as first time landlords. A friendly and local service
Many thanks for the great review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Rentolease's Prestwick office has 115 reviews across two platforms: 92 on Google, 23 on Facebook.
Rentolease Prestwick is rated 4.4 out of 5 across all 115 reviews, and 4.4 out of 5 on Google from 92 reviews.
Rentolease Prestwick, 123 Main Street, Prestwick, KA9 1LA.
